uber solution

Redesigning Rating SystemBingqing Huang - Mehul Agarwal - Rishabh Singh - Sophia NwankwoMentors: Micah Nethery & Derek ParkerProf. Martin Siegel

Problem Space

To provide specific feedback to drivers

while minimizing interactions for the

riders.

Problem

Astrid | Uber DriverDancer | Rating 4.7

Aaron | PassengerStudent

Going to college

Astrid drops Aaron

to his universityAaron gives 5 star rating to

Astrid

Chen | PassengerFinance Manager

Going to office

Astrid drops Chen

to officeChen gives 4 star rating to

Astrid

John | PassengerAthlete

Going to Times Square

Astrid drops John

at Times SquareJohn gave 2 star rating to

Astrid

Astrid’s rating drops

from 4.70 to 4.55

Aaron

Chen

Both, Aaron and Chen had

ordinary ride. But, they gave

different ratings.

John gave 2 star for bad driving.

But, Astrid would never know the

John’s reason of bad rating.

John

Indecisive

ridersUnfair to

drivers

“Here’s my problem with the ratings

system. Uber doesn’t educate its

passengers as to what the rating

system means, and how they should

be applying it. “

“It’s soul crushing when my rating takes a

dive. I spend my first waking moments

wracking my brain trying to figure out

what could have gone wrong with my

rides the night before.”

Our Solution

Astrid | Uber DriverDancer

Aaron | PassengerStudent

Going to college

Astrid drops Aaron

to his university

Chen | PassengerFinance Manager

Going to office

Astrid drops Chen

to office

John | PassengerAthlete

Going to Times Square

Astrid drops John

at Times Square

Astrid’s gets to know that

her rating fell because of

bad driving

It lets users report the driver

in case something seriously

wrong happens.

In present case scenario

users generally give 1 star

when this happens.

Now they can do this

directly and with much more

clearity.

Help Uber maintain

high quality

Riders clearly

understand how to

rate

Provides accurate

feedback to drivers

?

uber solution

Design