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www.planittesting.com Two Critical Characteristics of a Good Manager Judy McKay [email protected] © Planit Software Testing 1

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Page 1: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Two Critical Characteristics of a Good Manager Judy McKay [email protected]

© Planit Software Testing 1

Page 2: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you? What really matters?

© Planit Software Testing 2

Page 3: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Empathy?

© Planit Software Testing 3

© Scott Adams

Page 4: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com © Planit Software Testing 4

Skill

KnowledgeAttitude

Competence

Page 5: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Technically Knowledgeable?

© Planit Software Testing 5

Page 6: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Can Spell J-A-V-A? Or can just spell in general? Subject line of email sent by a Vice President asking for information about the large number of disk failures occurring with a recent shipment of laptops: “Please report all hard dick errors to me” From the same VP when asked to present an encouraging message to the QA team... The title on the first slide: “QA is an exiting place to be”

© Planit Software Testing 6

Page 7: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Brings Food?

© Planit Software Testing 7

Page 8: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

All very good traits.... But let’s get down to the two most important ones

© Planit Software Testing 8

Page 9: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

#1 Consistency •  Creates a secure environment

•  Provides the guidelines for interactions

•  Sets expectations “My door is always open.... ... except when I’m having a bad day”

© Planit Software Testing 9

Good example

Oh no...

Page 10: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Consistently Bad? At least you know what to expect!

© Planit Software Testing 10

Page 11: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

#2 Honesty •  Sets the standard

•  Allows everyone to admit mistakes

•  Makes a manager human

•  Removes arrogance and entitlement

•  Must be consistently honest

© Planit Software Testing 11

Page 12: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

Benefits of Honest and Consistency

Worksingoodtimesandbad

Let’syouknowhow/whentoraiseproblems

It’scomfortabletosharesuccesses

Youknowhowtoshapeyourinteractions

© Planit Software Testing 12

Page 13: Two Critical Characteristics of a Good Manager - 1345 - ANZTB... A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you?

www.planittesting.com

So Managers....

© Planit Software Testing 13

For everything you say and do...

Are you being consistent and honest?

The ultimate test....

Would you want to work for you?