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Deutsche Bank db.com/careers

June 2016

Troubleshooter for making applications via db.com/careers General hints

No special characters can be used for the name of a file (for example for the cover letter and

resume). Keep the name of the document short.

It is recommended to upload attachments as pdf. The length of the file name must not exceed 30

characters.

If you forgot to attach your cover letter and you have already applied for the job you have two

options: You can add the cover letter as an attachment under My Career Tools. The downside is that

the cover letter is then displayed in all applications. Otherwise you can withdraw your application

and reapply if the job is still published.

If you saved your application as draft and want to edit it later on, you cannot modify your resume.

Delete the draft and reapply.

Old resumes and cover letters which are displayed under the "My Career Tools" page cannot be

deleted. You can upload a new CV and resume once you apply for a new job.

If you fill in a value in the field of the previous school/university/industry sector click on the

magnifying glass and get no results, leave the value field blank, click on the magnifying glass and

select a value from the list. Note that this information is voluntary.

If you cannot find your school, university of previous industry sector in the list of available values,

search for “Other(s)” and then enter the value manually. Note that this information is voluntary.

You have to enter your previous work experience in a sequential order, which is stated by the field

“Employment Sequence #”. Note that this information is voluntary.

Only the questionnaire and the referral source section are mandatory. Every other information that

you are asked to provide in the application process is voluntary.

Human Resources July 2016

Recommended procedure for browser related issues It is recommended to follow the steps listed below. You can check if DB recruitment site works after

each step. If it does not just proceed.

1. Compatible operating systems and browsers

2. Browser specifics

3. Clear browser cache

4. Clear cookies

5. Deactivate Add-Ons

6. Adjust Security Settings

7. Adjust Proxy Settings

Compatibility This section will list certified versions of common software used by recruitment system users. By

certified, this means these versions have been tested as compatible with the system version of the

DB recruitment site. We take this as a list of recommended software when navigating to the site, if

not included in the list, there’s no guarantee for hassle-free use of the system.

Operating systems The following operating systems are tested and work for the DB recruitment site:

Operating System Versions

Apple Mac OS X 10.6, 10.5, 10.4

Apple iOS (iPhone) 7, 6, 5, 4.3

Linux X86-64 SLES 11, SLES 10, Red Hat Enterprise Linux 6 & 5, Oracle Linux 6 & 5

Microsoft Windows Vista, 8.1, 8, 7, 2012, 2008 R2, 2008

Browsers The following browsers are tested and work for the DB recruitment site:

Browser Versions

Apple Safari 7, 6, 5, 4.3.3, 4, 3

Google Chrome 13

Microsoft Internet Explorer 11, 10, 9, 8, 7

Mozilla Firefox 7, 3.6

(How to check the browser Version)


Specifics for different browser versions For some of the known browser related issues there are settings that can be selected depending on

the user’s browser versions. Below are instructions for some of the supported browser versions.

Microsoft Internet Explorer

Version 11 Users of Microsoft Internet Explorer 11 have to switch on Enterprise Mode.

To do so, click on Tools and then activate Enterprise mode, so that it is checked.

Now you have to clear your Browser Cache.

Version 10 Users of Microsoft Internet Explorer 10 have to switch Compatibility or Quirks Mode on.

To do so, click on Tools and click on Compatibility View Settings.


In the resulting window, type db.com on the free text box labelled “Add this website” as shown

below and then click on Add.

Check the boxes across Display intranet sites in Compatibility View and Display all websites in

Compatibility View.

Click Close.

Now you have to clear your Browser Cache.


Version 9 & 8 Users of Microsoft Internet Explorer 9 or 8 have to switch Compatibility or Quirks Mode off.

To do so, click on Tools and click on Compatibility View Settings.

In the resulting window, ensure that db.com is not listed in the Compatibility View. If it is, select it

and click Remove.

Uncheck the Display all websites in Compatibility View check box and Display intranet sites in

Compatibility View.


Click close.

Google Chrome Google Chrome has the so called Incognito Mode which allows you to surf without any data,

including history, cookies etc., being saved.

Open Chrome.

In the top right corner click on that symbol to open the menu:

Select New Incognito Window.

In the new window that opens up, there is a small figure in the top-right corner that indicates that

you are in Incognito Mode:


Mozilla Firefox Click on the menu symbol in the top-right corner of your browser:

Click on the New Private Window button.

Apple Safari To open a private window click on the menu item File and then New Private Window.

Clearing browser cache The browser cache has a non-neglectable influence on the site. Clearing the cache can force recently changed web sites to show up properly.

Microsoft Internet Explorer Go to Tools. Click Delete browsing history as shown below.

In the resulting window, select the following options by checking the box and unchecking the rest:

Temporary Internet files and website files

Cookies and website data

History


Click Delete to clear the cache.

It is highly recommended to close the browser and reopen it at this point.

Google Chrome Type “chrome://history” in the address bar and click Enter.

Click the button Clear browsing data...


Select the checkboxes for the information that you want to clear, especially Cached images and files.

Click Clear browsing data.

Mozilla Firefox Click on the menu button:

Choose History and then click on Clear Recent History…

Here you should select Everything to make sure that nothing is left:


Now you have to click the arrow next to Details to select exactly what information you want to be

cleared. Select Cache and click on Clear Now.

Apple Safari To clear the cache in Safari, go to the menu item History and click on Clear History…

Select all history and click Clear History. The cache will be cleared.


Clearing cookies Cookies typically save information like login data, site preferences and more so that a user does not

have to enter them every time. When you are facing problems with a site, deleting your cookies will

reset your preferences to default which might help you.

Microsoft Internet Explorer Follow the instructions of the chapter clearing cache, if you did not already.

Google Chrome Type “chrome://history” in the address bar and click Enter.

Click the button Clear browsing data...

Select the checkboxes for the information that you want to clear, especially Delete cookies and other

site and plug-in data.


Click Clear browsing data.


Choose History and then click on Clear Recent History…

Here you should select Everything to make sure that nothing is left:


Now you have to click the arrow next to Details to select exactly what information you want to be

cleared. Select Cookies and click on Clear Now.

Apple Safari To clear the cookies in Safari, go to the menu item History and click on Clear History…

Select all history and click Clear History. The cookies will be cleared.


Check browser version Take note of your browser version.

Each version works slightly different than others although it is the same browser.

Microsoft Internet Explorer Go to Help and click on About Internet Explorer as shown below:

Google Chrome Open the menu by clicking on this button:

Now open Help and about and click on About Google Chrome.


Mozilla Firefox Open the menu Help, and click on About Firefox as shown below.

Apple Safari Click on the menu item Safari and then select About Safari.


You can see your browser version in the resulting window.

Deactivate Add-Ons Add-Ons are additional Software that expand the functionality of your browser. They are often

developed by third-parties and might have unforeseen effects on web sites.

It is advised to deactivate them, if the DB recruitment site does not work properly.

Microsoft Internet Explorer To deactivate Add-Ons in Microsoft Internet Explorer click on Tools and then Manage add-ons.


Go through the list, click on every Add-On so that it is highlighted in blue and then click on the

button labelled Disable.


Google Chrome Type “chrome://extensions” in the address bar and click Enter.

Make sure all boxes are unchecked.


Click on Add-ons.

Open Extensions and deactivate all displayed Add-Ons.

Apple Safari Open the menu item Safari and click on Preferences.


Switch to Extensions and disable the ones that are displayed.

Adjust security settings The security settings decide which kind of actions a web site is allowed to perform and which not.

Microsoft Internet Explorer To access the security settings go on Tools and click on Internet Options.


Switch to the menu item Privacy.

Make sure the controller is set to medium.

In addition to that you can grant the DB recruitment site some additional rights by listing it a secure

site. To do so click on Sites.


Enter the URL db.com in the field Address of website as shown below and click on Allow.


Click on OK to finish.

Google Chrome Type “chrome://settings” in the address bar and click Enter.

Click on Content settings… and activate the recommended settings from Chrome.



Switch to the Privacy tab and make sure that Allow from websites I visit is activated.

Switch to the Security tab and make sure that all boxes are ticked.

Adjust Proxy settings

Microsoft Internet Explorer Go to Tools and click on Internet Options.


This window will appear. Switch to the menu item Connections and click on LAN settings.


Make sure that you uncheck the checkbox saying “Use a proxy server for your LAN (These settings

will not apply to dial-up or VPN connections)”.


Click OK to finish the process.

Google Chrome Type “chrome://settings” in the address bar and click Enter.

Click on Change proxy settings…

This window will appear. Switch to the menu item Connections and click on LAN settings.


Make sure that you uncheck the checkbox saying “Use a proxy server for your LAN (These settings

will not apply to dial-up or VPN connections)”.


Click OK to finish the process.


Switch to the Advanced Tab and click on the button labelled Change Settings… next to the label

“Proxies:”


Make sure that no protocol in the list is activated in the resulting window below. Finish by clicking on

OK.

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