troubleshooter for acano clients, webrtc and sip … · "[email protected]";...

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nslookup -type=srv _xmpp-client._tcp.example.com

nslookup –type=srv _xmpp-client._tcp.example.com

This message means that the domain has resolved to an IP address but the XMPP server does not

respond.

pki list webbridge

webbridge certs <private_key> <cert> <bundle_cert>

webbridge

ipconfig /all

scutil --dns

nslookup join.example.com

webbridge

ipv4 b

callbridge

pcap

<interface> pcap a

dns mmp

flush dns app flush

dns

flush

Sep 21 05:57:04 user.info acano host:server: INFO : call 8: allocated

for [email protected] "Windows PC client" conference participation

Sep 21 05:57:04 local0.info acano host:server: INFO : participant

"[email protected]" joined coSpace 373d13a0-da03-4137-9c56-

1cf83eff6a0b (acanouser1.cospace)

Sep 21 05:57:11 user.info acano host:server: INFO :

[email protected] resource user "67b8d47dc57fe63d": deactivating

due to session resource teardown

Sep 21 05:57:11 user.info acano host:server: INFO : call 8: tearing

down ("[email protected]" conference media)

Sep 21 05:57:11 local0.info acano host:server: INFO : participant

"[email protected]" left coSpace 373d13a0-da03-4137-9c56-

1cf83eff6a0b (acanouser1.cospace)

Sep 21 05:58:00 user.info acano host:server: INFO : call 9: inactivity

notification; tearing down...

Sep 21 05:58:00 user.info acano host:server: INFO : resource 0:0 for

"[email protected]"; deactivating due to call drop

Sep 21 05:58:00 user.info acano host:server: INFO : resource 0:0 for

"[email protected]"; sending stream failure indication, size 98

Sep 21 05:58:00 user.info acano host:server: INFO : user

"[email protected]", ephemeral invitation no longer valid due to

call drop

Sep 21 05:58:00 local0.info acano host:server: INFO : participant

"[email protected]" left coSpace 373d13a0-da03-4137-9c56-

1cf83eff6a0b (acanouser1.cospace)

Sep 14 11:00:20 user.info acano host: server: INFO : destroying client

instance for "[email protected]" on keep-alive timeout

Sep 14 11:00:20 user.info acano host: server: INFO : deinstantiating

user [email protected]

Sep 14 12:47:57 user.warning acano host: server: WARNING : call 9068

(acanouser1): video round trip time of 1643 ms observed...

Sep 14 13:20:09 user.info acano host: server: INFO : call 9068:

inactivity notification; tearing down...

Sep 14 13:20:09 user.info acano host: server: INFO : user

"[email protected]", ephemeral invitation no longer valid due to call

drop

Sep 14 13:20:09 local0.info acano host: server: INFO : participant

"[email protected]" left coSpace 373d13a0-da03-4137-9c56-

1cf83eff6a0b (acanouser1.cospace)

© 2016 Cisco Systems, Inc. All rights reserved.

This document is provided for information purposes only and its contents are subject to change without notice. This document may not be

reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without our prior written

permission.

Acano is now part of Cisco, and a trademark of Cisco. Other names may be trademarks of their respective owners.