The Red Carnation Shiqiao Peng

• Family owned and run Boutique Hotels

• Member of The Travel Corporation

• Love story of Bea Tollman and Stanley.

• Started in 1984 with purchasing “The Chesterfield Hotel” in London.

London, Dorset, Guernsey, South Africa, Ireland, Geneva, Florida.

Core Values

• To give personalized, warm and consistently exceptional service.

• To value, respect and support each other.

• To create positive, memorable experiences for every guest.

• To care about and give back to our local communities.

Emergencies

* Fire

* Blackout

* Accident

* Be prepared for emergencies;

* Fire Drills;

* Plan for emergencies

Food/Water Poisoning* Check the food and water supply carefully to make sure they are safe;

* Plan before food poisoning and water pollution happen;

* Establish communication platforms for the staff, listen to them and solve their problems;

* Training the staff to be professional.

Unhappy Customers

* Train the staff;

* Try best to communicate with customers;

* Take the comment of customers seriously;

* Apologize and make up for what we’ve done wrong.

Death

* Murder;

* Suicide;

* Security

* Cooperate with the police

Natural DisastersTerrorism

* Rebuild and reconstruct after disaster;

* Comfort the staff;

* Learn from the precedents;

* Plan ahead.

The Best is to Plan Ahead.