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THE PROVISION OF QUALITATIVE DATA COLLECTION FOR VOCATIONAL AND SKILLS TRAINING ACTIVITY BETWEEN MILLENNIUM
CHALLENGE ACCOUNT NAMIBIA AND MULTIDISCIPLINARY RESEARCH CENTRE (MRC) OF
THE UNIVERSITY OF NAMIBIAQualitativeDataCollectionReport
29 December 2014
i
Table of Contents
Page
List of Abbreviations ii
Introduction 1
Summary of Activities 2
Summary of Quality Control Effort 20
A Summary of Adjustments to the Workplan 20
Lessons Learned 22
ii
List of Abbreviation
COSDEC Community Skills and Development Center
COSDEF Community Skills and Development Fund
ISC Industrial Skills Committee
LCDRS Levy Collection, Disbursement and Reporting System
MCA‐N Millennium Challenge Account Namibia
MCC Millennium Challenge Corporation
MRC Multidisciplinary Research Centre
NAMCOL Namibia College of Open Learning
NIMT Namibia Institute for Mining and Technology
NTA Namibia Training Authority
NTF National Training Fund
RPL Recognition of Prior Learning
SLA Service‐Level Agreement
TOR Terms of References
TP Training Provider
UNAM University of Namibia
VC Vice Chancellor
VTGF Vocational Training Grant Fund
1
Introduction
The current Millennium Challenge Corporation (MCC) Compact with the Republic of Namibia entered
into force on 28 July 2008 and aims to reduce poverty through economic growth in the Education,
Tourism and Agriculture sectors. In Education, the programme seeks to bring the quality of the work
force closer to the requirements of industry and the labour market at large. More specifically, the
Millennium Challenge Account Namibia (MCA‐N) Education Project aims to improve the competency
and knowledge of young Namibians by supporting new and innovative methods of learning in addition
to the traditional approaches, and improve physical infrastructure for learning and teaching in schools,
Regional Study and Resource Centres, and Community Based Skills Development Centres. As part of its
Compact with the government of Namibia, MCC through MCA‐N is sponsoring a Vocational Skills
Training Activity, composed of three sub‐activities: (1) Community Skills Development Centers
(COSDECs) (2) National Training Fund (NTF), and (3) Vocational Training Grant Fund (VTGF).
MCA‐N has contracted the Multidisciplinary Research Centre (MRC) at the University of Namibia to
implement a qualitative data collection for the Vocational and Skills Training Activity evaluation. As per
the Terms of Reference (TOR) the focus is to conduct an initial round of qualitative data collection across
the three sub‐activities mentioned earlier under the oversight of MCA‐N, MCC, and the Vocational
Training evaluator, Mathematica Policy Research (MPR).
The main objective of the qualitative data collection was to provide up‐to‐date, valid, and
comprehensive data that will be used to describe and evaluate the COSDEC, VTGF and NTF sub‐
activities. The evaluation supports two objectives derived from MCA‐N and MCC’s core principles:
accountability and learning. The evaluation will also contribute to a broader effort to support the
development of a monitoring and evaluation approach and culture at the Namibia Training Authority
(NTA).
The main task for the Qualitative Data Collection for the Vocational and Skills Training Activity was to
gather data that will allow the independent evaluator to make valid conclusions that will inform the
implementation of similar vocational training systems and provide important context for MPR’s analysis
of the quantitative research being conducted. The MRC team collected qualitative data for the
evaluation of each of the three sub activities to answer specific research questions and to add depth of
understanding to quantitative analyses.
2
SummaryofActivities
Inception: Upon successful signing of service agreement between MRC and MCA‐N, a briefing meeting
with MCA‐N’s Kofi Owusu‐Tieku and Kandiwapa Shejavali was held to introduce the UNAM/MRC team
to Mathematica as well as to gain a better understanding of the objectives and intended outcomes of
this activity. The meeting also enabled us to understand MCA‐N set up of how things work as well as
orient ourselves with the MCA‐N Programme, the M&E Plan and the vocational education related
indicators and targets. After the meeting, the VET Evaluation Design Report was shared with the MRC
team to familiarise ourselves with the qualitative evaluation design. Other relevant documents were
also sourced through website. Addresses and contact details at NTA were also shared.
Refresher Training: A refresher training on general procedures and best practices for qualitative data
collection was conducted on 27 August 2014 at the MRC in preparation for the project specific training.
All researchers and research assistants attended the training and deliberated on best practices for
qualitative data collection, transcriptions of recorded interviews as well as coding in Atlas ti. The training
enabled team members to clearly understand what is expected from them in the qualitative data
collection for vocational training and skills sub‐activity study and the role of each team member. At the
end of the training, MRC team members had a good understanding of qualitative data collection study
objectives. One outcome was also for researchers and research assistants to affirm their commitment to
the project. It was also during the refresher training that researchers ensured that they have uploaded
the same version of Atlas ti.
Project specific training: The project specific training was conducted at Safari Hotel in Windhoek for two
days, 28‐29 August 2014. The training was facilitated by Dr. Kristen Velyvis and Mr. Luke Heinkel from
Mathematica. All researchers and research assistants attended the training and were trained in
recruitment of respondents, data collection, transcript preparation, translation (if applicable) and
coding. Procedures for data quality check and security procedures were also explored. The training was
interactive with all participants sharing their experiences in specific subject matters. Participants shared
good practices to conduct interviews. Participants went through a number of data collection tools to
become familiar with the questions and contents. This helped MRC team members to understand the
objectives of each tool and also deliberated on the specify purpose of questions. Various abbreviations
used were also explained to research assistants who were not familiar with some. Several minor
3
changes were proposed for different questions. These were mainly on use of terms such as “income
threshold” which was proposed to “income level”; “what were the keys to meeting those grants” which
was proposed to change to “what were the factors to meeting….”. Some skip questions were also
revised. Mathematica team took note of all proposed changes for finalization of protocols.
Pre‐Testing: Pretesting was conducted in Windhoek on respondents with similar characteristics as
defined for the study (see Pre‐Test Report for more details). These included employers of VTGF trainees,
Recognition of prior learning (RPL) certificate holders, current vocational education and training trainees
under MCA‐N funded programmes, as well as training institutions executing vocational education and
training skills programmes with funding support from MCA‐N. As part of the recruitment process the
MRC team drafted the letters to the institutions and employers. The draft letters were reviewed,
approved and sent by MCA‐N to the relevant head of entities. A list of RPL trainees who had graduated
in hospitality and tour guiding was obtained from NTA. A list of ten qualified vocational education
trainee applicants which was used as the control group was provided by Mathematica. The letter to the
training institutions selected for pretest also explained how focus groups should be constituted. This
was left to the institution to constitute the groups due to the fact that trainees were on recess when
MRC team approached the institution. Researchers conducted the interviews and research assistants
took notes and operated the voice recorder while the Vocational and Skills Training evaluator took part
in the pretesting interviews as observers. Protocols pretested include employer of VTGF trainee, control
group, RPL certificate holders, TP Head and administrative officer and focus group with trainees. The
selected TP for pretest was NAMCOL Windhoek.
Pretest debriefing session: Pretest debriefing session was held with all the researchers and the training
facilitators. Researchers made proposals for changes to be made in the protocols. Furthermore,
facilitators forwarded questions to the researchers for inputs into the pretest debriefing session. This
consultative process ensured the experiences and recommendations of the researchers were captured
and inserted into the protocols.
Transcripts of Pre‐test: All interviews were conducted in English and were tape recorded. Research
assistants transcribed all interviews and typed them into a Microsoft Word template prepared by
Mathematica. Research assistants described transcribing interviews as tedious. It took on average 2 to 3
hours to transcribe an interview. On the other hand, some respondents could not elaborate further on
4
their responses and this did not add much value to transcriptions i.e. some No and Yes answers only.
The transcriptions were verified by researchers and checked by the Team Leader. Ten transcribed files
were produced, bundled and uploaded in Atlas ti for coding. Researchers used the codebook developed
by Mathematica to code the transcribed files.
Coding of pretest transcripts in Atlas ti: Coding of transcripts was done in Atlas ti 7.1.7. Mathematica
forwarded the codebook, with the intention that the researcher would copy the codes correctly, this
posed to be a challenge and most researchers retyped the codes. Coding was done independently by
researchers. Every coded transcript was shared with another researcher and discussed to validate the
coding. It was recommended by interviewers after pre‐test exercise that the code book should be
expanded to include demographic information.
Deliverables and plans for data collection: The pretest implementation document, the methodology
document and the draft data collection report were approved by MCA‐N and MPR. After approval,
arrangements for data collection started. Researchers got in contact with Heads of approved
institutions, i.e. Training Providers (TPs) and COSDECs. List of RPL and their employers were obtained
from NTA. Some lists of trainees trained at TPs and where they are employed were also obtained from
MCA‐N, i.e. ILSA and Wolwedans. These lists were provided upon request from MRC from MCA‐N’s Mr
Martin Wilkinson. The work plan had to be adjusted due to delays in finalizing and approving the
protocols by MCC. MRC researchers divided interviews amongst the four teams. The allocation was
mainly based on location (town) where the interview will be conducted. An arrangement was made that
interviews in Windhoek will be divided amongst all research teams. A period of about 10 days was
allocated to conduct interviews in Windhoek. Interviews in Windhoek were conducted during the
period 2nd to 17 October 2014 with exemption of few which were not completed due to unavailability of
list of employers at the time.
The allocation in other towns was done as follows:
Team Town
Alfons Mosimane & Loide Shaamhula Rundu, Tsumeb & Ondangwa
Gert van Rooy & Ruusa Alumbungu Opuwo, Ongwediva & Ondangwa
Immaculate Mogotsi & Angula Nahas Enkono Gobabis, Otjiwarongo & Okahandja
Selma Lendelvo & Temprance Karamata Arandis & Swakopmund
5
Researchers contacted heads of institutions selected and also made arrangements for focus groups
discussion at selected TPs with the assistance of institutions heads or administrative officers.
Arrangements were also made with selected controls by calling them to confirm their availability. It
should also be noted that some arrangements were only made when the teams were already in those
towns. This was done so because some information especially on employers of COSDEC trainees could
only be provided from COSDEC heads in specific town.
Five vehicles have been booked for field work, one vehicle for each team and a vehicle for team leader
to do quality control during fieldwork. Each team had all necessary equipment (laptops, audio voice
recorder and interview tools). All teams departed from Windhoek to other regions on 19 October 2014
and got back in Windhoek on 30th October 2014.
6
The following table summarizes activities done during data collection
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
Interviews with
MCA‐N staff
Martin Wilkinson was interviewed at
MCA‐N office in Windhoek by three
different interviewers at different
time intervals using three different
protocols.
None Kofi Owusu and Kandiwapa
Shejavali were not eligible
for interview as they were
directly involved in the
study.
They were replaced with
Inga Scheumann at NTA ,
Mao Tjiroze at MCC in
Namibia, and Simeon
Amunkete (ISC member)
Interviews with NTA
staff
Seven names of NTA staff to be interviewed were proposed by Mathematica. Three were interviewed for VTGF evaluation and 4 were interviewed for NTF evaluation. They were proposed as follows: 3 VTGF Joseph Mukendwa NTF General Manager Ian Gicheru NTA TP Quality Assurance Richwell Lukonga NTA Manager Operations 4 NTF Joseph Mukendwa NTF General Manager Veripi Kangumine NTF Manager for Fund Administration Sven von Blottnitz GM Finance and Admin Lawrence Pringle Former Acting NTA CEO
None It was noted that Lawrence
Pringle had already left
NTA and efforts to get in
touch by the interviewer
proved futile, hence he was
replaced with current
acting CEO for NTA Ms
Anna Nghipondoka.
The current acting CEO
was interviewed instead.
7
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
Interviews with
technical consultant
staff
GOPA. Kieron Gargan was
interviewed by Kristen and Luke as
part of the VTGF evaluation (focusing
on support for management of SLAs
with training providers and the RPL
and employer‐based training pilots)
and the NTF evaluation (focusing on
support for establishing the LCDRS).
These interviews were conducted
after completion of pretest. Kieron
was interviewed in Windhoek before
departing. Kieron and Erling were
leaving before the start of data
collection and this was addressed by
Luke and Kristen doing the
interviews.
Nelago Indongo scheduled an
interview with William January to
interview him focusing mainly on the
VTGF GOPA protocol subsection on
With Carsten Bronden who
was interviewed
telephonically, it is possible
that he would not fully
express himself like in the
face to face interview. He
may have left out some
valuable information that
he could share if it was face
to face.
There was no problem
transcribing interviews
conducted by others as
they were voice recorded.
The telephone interview
with Carsten Bronden was
transcribed by Nelago
Indongo who conducted it,
and she gave it to Alfons
Mosimane to code it.
None
8
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
RPL. She conducted the interview on
the 20th October 2014, which was a
suitable date for him, in Windhoek
because by then all teams had
already departed to other towns.
Transtec: As part of the COSDEC
evaluation, researchers interviewed
two (2) Transtec staff who provided
capacity‐building support to the
COSDEF and COSDECs. One interview
with Erling Petersen, was conducted
in Swakopmund by Kristen. The
second was conducted via phone
with Carsten Bronden, who was in
Europe. Carsten was already in
Europe during the time of data
collection hence a telephone
interview was arranged.
COSDEF Jeremy Muller from COSDEF was
interviewed in Swakopmund to
further understand the
None Nicolas Limbo was in the
field and could not be
interviewed together with
9
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
implementation of the sub‐activity
and to explore their interactions with
the technical consultants.
Jeremy Muller
Interviews with RPL
certificate holders
Researchers gathered qualitative
data from 6 RPL certificate holders
for the VTGF evaluation via key
informant interviews. These were
selected randomly from the list
obtained from NTA.
None Researchers had to do
some replacements from
the lists, as some RPL
certificate holders who
were selected either left
the company or were away
with work during data
collection period. Two
selected tour guides who
were interviewed were
freelancers.
They were selected with
the next available person
from the list.
Focus groups with
trainees
Researchers gathered qualitative
data from trainees who are still
enrolled in training or recently
completed training for the VTGF
evaluation and for the COSDEC
evaluation. For the VTGF evaluation
one focus group discussion was
Only male trainees
participate in FG at NIMT
due to lack of female
trainees in those fields.
NIMT experienced high
drop‐out especially among
the female trainees in the
It appeared that some
trainees whose names
appeared on the list
dropped out.
With the help of
instructors some
replacements were
made.
10
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
conducted at each of the following
TPs:
NIMT Arandis
Namwater Okahandja
IUM Windhoek
NAMCOL Ongwediva
For the COSDEC evaluation,
researchers conducted five (5) focus
groups with current trainees from at
least three of the seven new and
refurbished COSDECs, at least two
new ones and one refurbished one.
At least two COSDECs chosen have
an SME unit and information on
COSDECs with SME units is obtained
from Jeremy Muller. Selected two
new COSDECs where focus groups
were conducted are COSDEC Gobabis
and COSDEC Swakopmund. One
focus group discussion was
conducted at COSDEC Gobabis while
fields funded under MCA‐N
programme. A few female
trainees (5) who remained
were on attachment and
could not participate.
11
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
two were conducted at COSDEC
Swakopmund. The selected
refurbished COSDEC is the one in
Ondangwa and two focus group
discussions were conducted there.
The two COSDECs with SME units are
Ondangwa and Swakopmund.
Interviews with
control group
members
Researchers gathered qualitative
data from control group members for
the VTGF evaluation via key
informant interviews. Six controls
(three males and three females)
were interviewed. Two each from
three selected TPs (Namwater
Okahandja; NAMCOL Ongwediva and
NIMT Arandis.
None Selected controls had to be
found where they currently
live, and not often where
they applied for training.
The selected female
control for NAMCOL
Ongwediva was
interviewed at the village in
Outapi, despite the fact
that she applied to
NAMCOL Ongwediva.
Outapi is about 100km
from Ongwediva but since
she was selected and
Work plan adjusted
12
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
willing to participate, the
researcher decided to
interview her. The selected
male control for Arandis
NIMT was based in
Walvisbay where he was
interviewed, while
arrangement was made to
interview the selected
NIMT control in Windhoek
where she had travelled.
Training provider
staff
Researchers interviewed training
provider staff as part of both the
VTGF and COSDEC evaluations. For
the VTGF evaluation, researchers
interviewed heads or other key
administrative staff in 12
participating training providers to
capture their experiences with the
VTGF grants using the VTGF TP
protocol. Only TPs who provide VTGF
Some decisions at
institutions are made at
high level without including
staff or managers at Centre
level and these are just
directed to implement
decisions. This is
particularly the case for
COSDECs, Namcol and
Kayec where the head
None None
13
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
training supported through MCA‐N
were considered for selection. The
selected TPs are:
Namcol Ongwediva
ILSA Ongwediva
Ongwediva VTC
Rundu VTC
Kayec Ondangwa
Namwater Okahandja
NIMT Tsumeb
NIMT Arandis
IUM Windhoek
Nath Windhoek
ABTCC Windhoek
Wolwedans Windhoek
For the COSDEC evaluation,
researchers interviewed COSDEC
center heads in all seven of the new
and renovated COSDECs to
understand the implementation of
offices are based in
Swakopmund and
Windhoek. Staff turnover is
also perceived to threaten
validity of information. The
head of COSDEC
Swakopmund resigned and
the acting persons were
interviewed. It is possible
that they were not involved
in all decision making
processes and could not
have all required details.
14
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
the sub‐activity, as well as the
operations of the COSDECs and how
they are changing using the COSDEC
TP protocol.
The heads of the following 7 COSDEC
centres were interviewed:
Swakopmund
Gobabis
Otjiwarongo
Tsumeb
Ondangwa
Rundu
Opuwo
Employers Researchers conducted interviews
with a different set of employers for
each of the three sub‐activities. For
the VTGF evaluation, researchers
interviewed 7 employers of VTGF
funded trainees without regard to
Memory recall could also
contribute to validity and
quality of information
especially where
respondents have to
specify numbers of trainees
Because the list of
employers obtained from
NTA was not user‐friendly
enough, researchers had
to make a phone call first
to verify to which category
Researchers had to do
some replacements from
the list until a suitable
employer for the
required category is
found.
15
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
whether they are eligible for or paid
the NTA levy. Employers for VTGF
trainees were selected from the
following towns: Ondangwa,
Ongwediva, Rundu, Okahandja,
Arandis and Windhoek. One
interview was conducted with
employer in each town and two
employers were interviewed in
Windhoek. Researchers also
interviewed 3 employers who have
employees with certificates through
the RPL program. MRC obtained a list
of RPL certificate holders from NTA
with their corresponding name of
employers. Two employers were
selected from the list of those who
received the Hospitality certificate a
while one employer was selected
from the list of those who received
the Tour guide certificate. Five (5)
they employed and length
of employment. These
might be based on
estimation as they might
not remember all details
for employees who had left
the company.
of employer the selected
employer belong, whether
they employ any VTGF
graduate or COSDEC
graduate. The list did not
specify which employer
qualified to pay or not to
pay the levy and this was
only during interview.
16
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
employers in the area served by the
COSDECs were identified and
interviewed to gather information on
their awareness and perceptions of
the COSDEC. Employers of COSDECs
trainees were identified from the
following towns: Gobabis,
Otjiwarongo, Tsumeb and
Swakopmund. An NCCI member was
selected and interviewed in
Swakopmund. For the NTF
evaluation, 9 employers eligible to
pay the NTF levy based on annual
payroll, were interviewed focusing
on their consultation as part of
setting up the LCDRS and their initial
perceptions of the system.
ISCs Researchers conducted key
informant interviews with 4
chairpersons of ISCs and did one
observation of their meeting to learn
None None None
17
Interview Category Summary of activities Threats to validity Challenges, issues and
problems
Actions taken to address
challenges
more about the input that they give
into the funding system and how the
members of the ISC interact.
Other relevant
stakeholders
Researchers conducted key
informant interviews with three (3)
key stakeholders, as part of the NTF
evaluation. Two were donors (USAID
and GIZ) and a Deputy Permanent
Secretary for Higher education and
Vocational Training in the Ministry of
Education.
None None None
18
It is important to note that qualitative data collection for VET in Namibia is completed. All interviews
planned to be conducted by MRC researchers are completed. A number of reports were finalized and
submitted for approval. To date eight interim reports have been submitted to MCA‐N and four biweekly
reports have also been submitted. Reference should also be made to the methodology document and
the pre‐test report. The following protocols were received from MPR to conduct all planned interviews.
They are as follows:
VTGF NTF Cosdecs
VTGF Controls VTGF Employers VTGF GOPA VTGF MCA‐N VTGF NTA VTGF RPL VTGF Trainees VTGF TP VTGF MCC Tjiroze
NTF Meeting Observation NTF ISC NTF MCA‐N NTF NTA NTF Stakeholders NTF Employers NTF GOPA NTF Scheumann NTF Technical Committee Member
COSDEC Trainee FG COSDEC Transtec COSDEC Staff COSDEC COSDEF COSDEC Employer COSDEC MCA‐N
The following table shows the number of interviews conducted in each town/city
Town/City Number of Interviews conducted
Windhoek Ongwediva Ondangwa Opuwo Rundu Otjiwarongo Gobabis Okahandja Tsumeb Arandis Swakopmund
46 8 6 1 4 2 3 6 3 5 8
The total numbers of coded transcripts per researcher are as follows.
Name of researcher Number of coded transcripts
Alfons Mosimane 24
Gert van Rooy 21
Immaculate Mogotsi 21
Selma Lendelvo 26
19
Transcribing interviews
Interviews were tape recorded and transcribed by research assistants. Some of them were transcribed
immediately after interview was completed while some were transcribed some hours or days after the
interview was completed. This mainly happened when some interviews were scheduled close to each
other and the research assistant was unable to start transcribing. Although the plan was to conduct
interviews in the morning and transcribe in the afternoon, this could not work in most cases as the
teams had to adhere to respondents’ availability time. In most cases interview schedule was widespread
(morning and afternoon). Researcher assistant had to work in the evenings to transcribe interviews and
sometimes during the weekends. In the end all interviews conducted were transcribed and typed in the
provided format.
Coding transcripts
After interviews were transcribed they were shared with a responsible researcher who reviewed the
transcriptions and verified the contents. Where the content was not clear, the researcher and research
assistants played the tape recorder together for verification. The researcher used the provided code
book to code the transcripts. Some coded transcripts were shared with team leader who verified and
checked for appropriate codes. Upon satisfaction, coded files were saved as copy bundle and given to
the team leader to upload them in the “file transfer” site. This was a secure site set up to ensure
personally identifiable information remained secure in transit. Every interviewer and a team leader was
given a secured user name and password for the file transfer site. The site was used throughout the
study to keep information secure and only accessible to research partners at MPR.
Uploading coded transcripts
All coded transcripts were successfully uploaded. Although there were problems with some files not
opening after being uploaded, this problem was rectified and solved. It was noticed that some files were
not saved as copy bundle, they were saved as such and re‐uploaded. In the end the MPR evaluation
team confirmed that all 92 coded transcripts could be opened.
Biweekly meetings
The MRC and MPR research teams agreed that that they would be holding biweekly tele‐meetings upon
commencement of data collection. These were arranged in advance and were held at MCA‐N office (for
the Namibia‐based team) via telephone. In some instances, these had to be rescheduled due to
20
unavailability of researchers. The meetings were arranged for teams to give progress reports on data
collection or feedback on submitted reports as well as to clarify some issues of concerns that arose
during data collection.
ASummaryofQualityControlEfforts
Dr Indongo, from MRC who served as a team leader during the execution of the project conducted
quality assurance for the number of interviews with different interviewers to assess whether all
procedures are followed during data collection. It was generally observed that interviewers were
prepared during interviews, correct protocols were used, audio recorders were prepared with back‐up
batteries, some used two recorders or their phones just in case anything happen to the main recorder.
At all times verbal consent to record the interview was obtained. Dr Indongo checked some (about 30%)
of the transcribed interviews and gave them back to researchers for coding. Other quality issues like use
of abbreviations were addressed. Some (about 40%) coded transcripts were also verified. Dr Indongo
focused mainly on ensuring that all applicable questions in transcripts have been completed and if not
fully completed, this was verified or clarified with the interviewer. There were few cases where some
respondents either responded a “yes” or “no” despite probing by interviewers and these are recorded
as such.
It was noted that some respondents had good knowledge of the MCA‐N programme. This was mainly
the case with heads of institutions as well as the NTA staff and MCA‐N staff. Their interviews were
regarded rich in information. This is due to the fact that they were directly involved in the discussion and
decision making process. Most interviewers came across a number of employers who were still not
familiar with the Levy process. The process was worth doing as a number of suggestions and
recommendations have been proposed, and these are outlined in a number of transcripts.
ASummaryofAdjustmentstotheWorkplan
The starting date of data collection was shifted several times due to the fact that the protocols for data
collection were not approved by MCC and the training and pilot were only done during the period 28
August to 5th September 2014. The work plan was then reworked and adjusted. After data collection
21
started, there were no major changes to the work plan as researchers fitted all interviews within the
stated period. What was mainly changing were the scheduled times or dates of interviews, however,
when a respondent rescheduled the time of interview, the interviewer promptly contacted the next
respondent and asked whether he/she is available for interview during the cancelled time, especially if
they were in the same town. This worked in some cases. By the 15 November 2014 all interviews were
completed. The revised workplan was as follows:
Task Responsible Start date Submission date
Draft Methodology document MRC 10 July 2014 16 July 2014
Review Methodology document MCA‐N &
Mathematica 17 July 2014 04 August 2014
Finalise Methodology document MRC 06 August2014 07 August 2014
MCA‐N approves final version of
document
MCA‐N/
Mathematica 07 August 2014 08 August 2014
Submission of interview tools to
MRC Mathematica ‐ 28 August 2014
Recruitment of Research
Assistants MRC 18 August 2014 19 August 2014
Refresher Training for MRC
Researchers and Research
assistants MRC 27 August 2014 27 August 2014
Arrangement for Pretest
interviews MRC 21 August 2014 22 August 2014
Project specific Training Mathematica 28 August 2014 29 August 2014
Pretest Interviews (Pilot)
MRC
01 September
2014 02 September 2014
Draft Pretest implementation
report MRC
04 September
2014 08 September 2014
Review and Approve Pretest
Implementation report
MCA‐N/
Mathematica
09 September
2014 15 September 2014
Finalise Pretest Implementation
report MRC
16 September
2014 17 September 2014
Draft Qualitative data collection MRC 10 September 19 September
22
design report 2014 2014
Review and Approve Qualitative
data collection design report
MCA‐N/
Mathematica
22 September
2014
26 September
2014
Scheduling Interviews MRC 16 September 2014
Ongoing during data collection
Incorporate changes from Review
of Qualitative data collection
design report and submit report
for approval MRC
27 September
2014
29 September
2014
Data collection Windhoek based
interviews MRC 2nd October 2014 17 October 2014
Data collection (other towns) MRC 20 October 2014 30 October 2014
Submission of coded transcripts MRC 17 October 2014 15 November 2014
Submission of interim reports
MRC 2nd October 2014
Ongoing till end of
project
Draft Qualitative data collection
report MRC 2014 4 December 2014
Review and Approve Qualitative
Data Collection Report
MCA‐N/
Mathematica
05 December
2014 12 December 2014
Submit Final Qualitative data
collection report MRC
15 December
2014 19 December 2014
LessonsLearned
Preparedness and good communication were very crucial. Researchers had to cancel some of the
arranged interviews when the protocols were not received from MPR on time. It is important for
institutions to do some tracer studies of their trainees, this will enable them to track them and know
where they are employed. Informing institutions well in advance was necessary as researchers had to
constantly beg them to participate as they were indicating that it came on short notice. This happened
because some could not be identified well in advance as the sources (lists) were received from NTA
when data collection had already started. But, all in all, most respondents showed interest in sharing
their experiences.