the one minute manager - semantic scholar...the one minute manager author orchid created date...
TRANSCRIPT
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THE ONE MINUTE
MANAGER KENNETH BLANCHARD
&
SPENCER JOHNSON
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PEOPLE WHO FEEL GOOD
ABOUT THEMSELVES
PRODUCE GOOD RESULTS
*
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THE FIRST
SECRET: ONE
MINUTE GOAL
SETTING
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1. AGREE ON YOUR GOALS
2. SEE WHAT GOOD
BEHAVIOUR LOOKS LIKE
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3. WRITE OUT EACH OF YOUR
GOALS ON A SINGLE SHEET OF
PAPER USING LESS THAN 250
WORDS.
4. READ & RE-READ EACH GOAL ,
WHICH REQUIRES ONLY A MINUTE
OR SO EACH TIME YOU DO IT.
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5. TAKE A MINUTE EVERY ONCE IN A
WHILE OUT OF YOUR DAY TO LOOK
AT YOUR PERFORMANCE, AND,
6. SEE WHETHER OR NOT YOUR
BEHAVIOUR MATCHES YOUR GOAL.
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HELP PEOPLE REACH THEIR FULL
POTENTIAL
CATCH THEM DOING
SOMETHING RIGHT
*
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THE SECOND
SECRET: ONE
MINUTE PRAISINGS
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1 . TELL PEOPLE RIGHT FROM
START THAT YOU ARE GOING TO
LET THEM KNOW HOW THEY ARE
DOING.
2. PRAISE PEOPLE IMMEDIATELY.
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3 . TELL PEOPLE WHAT THEY DID RIGHT -
BE SPECIFIC
4 . TELL PEOPLE HOW GOOD YOU FEEL
ABOUT WHAT THEY DID RIGHT,& HOW IT
HELPS THE ORGANIZATION & OTHER
PEOPLE WHO WORK THERE
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5 . STOP FOR A MOMENT OF SILENCE
TO LET THEM ‘FEEL’ HOW GOOD
YOU FEEL.
6 . ENCOURAGE THEM TO DO MORE
OF THE SAME.
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7. SHAKE HANDS ORTOUCH
PEOPLE IN A WAY THAT MAKES IT
CLEAR THAT YOU SUPPORT THEIR
SUCCESS IN THE ORGANIZATION.
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THE THIRD SECRET :
ONE MINUTE
REPRIMANDS
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• TELL PEOPLE BEFOREHAND THAT YOU ARE
GOING TO LET THEM KNOW HOW THEY ARE
DOING & IN NO UNCERTAIN TERMS.
THE FIRST HALF OF REPRIMAND:
• REPRIMAND PEOPLE IMMEDIATELY.
• TELL PEOPLE WHAT THEY DID WRONG - BE
SPECIFIC
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•TELL PEOPLE HOW YOU FEEL ABOUT
WHAT THEY DID WRONG - & IN NO
UNCERTAIN TERMS.
• STOP FOR A FEW SECONDS OF
UNCOMFORTABLE SILENCE TO LET THEM
FEEL HOW YOU FEEL.
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THE SECOND HALF OF THE REPRIMAND :
• SHAKE HANDS, OR TOUCH THEM IN A
WAY THAT LETS THEM KNOW YOU ARE
HONESTLY ON THEIR SIDE.
• REMIND THEM HOW MUCH YOU VALUE
THEM.
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• REAFFIRM THAT YOU THINK WELL OF
THEM BUT NOT OF THEIR PERFORMANCE
IN THIS SITUATION.
• REALIZE THAT WHEN THE REPRIMAND
IS OVER , IT’S OVER .
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THE BEST MINUTE
I SPEND IS
THE ONE I INVEST
IN PEOPLE
*
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WHY ONE MINUTE
GOALS WORK...
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• IN MOST ORGANIZATIONS MANAGERS
KNOW WHAT THEY WANT THEIR PEOPLE TO
DO . THEY JUST DON’T BOTHER TO TELL
THEIR PEOPLE IN A WAY THEY WOULD
UNDERSTAND!
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“FEEDBACK IS
BREAKFAST
OF CHAMPIONS”
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EVERYONE IS A POTENTIAL
WINNER,
SOME PEOPLE ARE DISGUISED AS
LOSERS,
DON’T LET THEIR APPEARANCES
FOOLYOU.
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TAKE A MINUTE :
LOOK AT YOUR GOALS
LOOK AT YOUR PERFORMANCE
SEE IFYOUR BEHAVIOUR
MATCHES YOUR GOALS
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WHY ONE MINUTE
PRAISINGS WORK..
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THE MOST IMPORTANT THING IN TRAINING
SOMEBODY TO BECOME A WINNER IS TO
CATCH THEM DOING SOMETHING RIGHT - IN
THE BEGINNING APPROXIMATELY RIGHT &
GRADUALLY MOVING THEM TOWARDS THE
DESIRED BEHAVIOUR.
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WHY ONE MINUTE
REPRIMAND WORKS...
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THE PERSON RECEIVING THE REPRIMAND
CAN “HEAR”THE FEEDBACK, BECAUSE
WHEN THE MANAGER DEALS WITH ONE
BEHAVIOUR ATA TIME , IT SEEMS MORE
FAIR& CLEAR
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SECONDLY WHEN YOU REPRIMAND ,YOU
SHOULD NEVER ATTACK A PERSON’S
VALUE AS A PERSON - REPRIMAND THE
BEHAVIOUR ONLY
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WE ARE NOT
JUST
OUR BEHAVIOUR
WE ARE THE
PERSON MANAGING
OUR BEHAVIOUR
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GOALS BEGIN
BEHAVIOURS
CONSEQUENCES
MAINTAIN
BEHAVIOUR
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HE BECAME A ONE MINUTE
MANAGER……………….