Kelly Jensen, MBAUS Army Retired

Military University Development Manager

FIND YOUR PURPOSE

• Effective ways to manage people in a little amount of time

• 3 steps you can use to manage people successfully

• Managers can help people stay motivated to work harder

• We can become our own managers and make decisions for ourselves

Overview

• What are the three secrets of one minute management

• Why these secrets work with examples

• The Game Plan – One Minute Management

The First Secret: ONE MINUTE GOAL SETTING

• The foundation for One Minute Management

• 80 – 20 goal-setting rule

• Behavioral terms (observable, measurable)Versus

Complaining (attitudes or feelings)

Summary: ONE MINUTE GOAL SETTING

1. Discuss and agree on goals.2. Demonstrate what good performance looks like

(behavior).3. Write out each goal on a single sheet of paper

using less than 250 words.4. Three to Six one minute goals and the 80/20 rule

80% of your important accomplishments will come from 20% of your goals

5. Manager and employee keep copies of goals

Benefits of One Minute Goals• No surprises – everyone knows what is expected

from the beginning.• Employee is responsible for solving his own

problems and achieving the goals he/she has set.• When faced with a difficult situation, manager should

encourage employee to Think, Analyze, and Act on the problem,

• Both manager and employee will benefit• Manager has more time to focus on his work.• Employee learns how to think around problems and solve them.

• Positive impact on productivity, efficiency and self-development of personnel.

One Minute Goal is Simply• Agree on your goals• Demonstrate what good performance looks

like• Write out each goal on a single sheet of paper

using less than 250 words• Read and re-read each goal, which requires

less than a minute each time you do it• Take time every once in awhile to look at your

performance against your behavior – does it match your goals?

Second Step: One Minute Praising's• Manager’s promise of providing feedback on a timely basis

• Manager wants employee to succeed• Manager should observe employees’ activities closely• Employee should keep and share with manager detailed records of

his/her progress• Catch employees doing something right• Manager then gives employee a One Minute Praising

• At the moment the employee does something right, the manager:• Meets with employee and lets him/her know what they did right• Is sincere and tells employee how good he feels about what they did – pauses

for short time to share the feeling with employee• Encourages employee to keep performing at a high level• This takes approximately one minute

Benefits of One Minute Praising's• By providing instant and sincere feedback, and praising, the

employee will:• Feel more please with their work• Gain more confidence • Try to continuously improve• Develop a good relationship with their manager

• No surprises at time of Performance Review (PR)• Why do some managers wait until the PR to assess employee

performance?• Timely feedback may correct behaviors and performance

instantly and return better results

The One Minute Praising Works Best When You

• Tell them up front what you are going to do• Praise them immediately• Tell them what they did right – be specific• Tell them how good you feel about what they did, and

how it helps the rest of the team• Stop for a moment of silence to let them “feel” how

good you feel• Encourage them to do more of the same• Shake hands or touch people in a way that makes it

clear that you support their success in the organization

Third Step: One Minute Reprimands• Occurs when manager is aware of a mistake made by

employee• When manager is aware, they should:

• Respond quickly by meeting with the employee in private• Confirm the facts• Shares his feelings about the situation

• The manager then:• Affirms how competent the employee is• Says that he knows the action caused by employee is something

manager is not used to seeing in their performance• Encourages the employee not to make the same mistake again

Benefits of One Minute Reprimands• Serve as a way to quickly respond and correct

employee’s bad performance• Manager does not wait until Performance

Review to inform employee

• Employee realizes that Manager wants him to succeed

The One Minute Reprimand Works Well When You:

Tell people beforehand that you are going to let them know how they are doing and in no uncertain termsThe first half of the reprimand:

• Reprimand people immediately, and in private• Tell them what they did wrong – be specific• Stop for a few seconds of uncomfortable silence to let them feel

how you feelThe second half of the reprimand:

• Shake hands, or touch them in a way that lets them know you are honestly on their side

• Remind them how much you value them• Reaffirm that you think well of them, but not of their performance

in this situation• Realize that when the reprimand is over, it’s over

Conclusion• The steps in this book are designed to help us achieve our goals

and objectives

• Managers who care about their employees successes will inspire them to perform at a higher level with enthusiasm

• “People Who Feel Good About Themselves Produce Good Results”

• “Happy Employees are Productive Employees”

• Each of you should have your own copy of this book…will you read it and take the time to consider how it might help?

?’s

Reference:

Blanchard, K. and Johnson, S. (1982). The one minute manager. New York: Morrow.

My Story• I was an Air Force Brat…born in Texas and my parents retired in Utah at

10 years old.• Joined USAR December 2, 1975 as a Field Artillery Fire Direction

Specialist in Ogden, Utah – with aim to go to college• Graduated High School May 28th, 1976 and 8 days later was in basic

training• Returned from AIT and went to college…released to ROTC Control Group• Wasn’t real serious about college – got married and left school.• Joined Army National Guard in April 1978• Took AGR position as Unit Administrator in Guard March 10, 1980• Transferred to USAR and took AGR position as Army Reserve Recruiter

July 17, 1983 – Ogden Utah Recruiting Station – SLC Battalion• Became USAR Guidance Counselor in July 1986 – Fort Douglas, UT• Converted to Regular Army in October 1988 – Station Commander in

Cedar City, UT• Large Station Commander – Kearns, UT – October 1990

Continued•Interim First Sergeant – Salt Lake City Company – Oct 1992 – Mar 1993•RA Guidance Counselor – Oct 1993 – Salt Lake City MEPS•HQ USAREC Plans Policy and Programs – Mar 1994•Senior Operations NCO – Phoenix Recruiting Battalion – Jun 1997•Senior Guidance Counselor – Phoenix MEPS – Dec 1998•Retired January 31, 2000

•Went to work for a Mortgage Company in their Operations department as a supervisor – no college degree (183 semester hours)•Six months later unable to get promoted to manager vacancy – no degree•Most schools wanted me to start over because credits were over 10 years old•Graduated from Ottawa University in 2006 with BA in Management – thought that was all I would need…•Laid off in December 2007 – hard time finding a job over 4 months

Continued

•Hired with Grand Canyon University in April 2008•Began MBA with emphasis in Leadership in June 2008 •Military Division began at GCU in October 2008•Asked to be outside development representative in November 2008•Graduated with MBA in May 2010•Promoted to team manager October 2010•Was asked to teach online with GCU in October 2010

• Teach Principles of Leadership• Servant Leadership

Why did I share this with you?

•Education is important to you and your families well being now, and after you leave the service

•Bachelor’s degree is an absolute must before you leave the service – and it doesn’t matter what it is in.

•Master’s degree is a good bet – more specific to what you want to do

•Don’t find yourself unprepared for life as a retired soldier or veteran

•You have the time it takes, and credit that can help you get there – it takes your drive, will and determination to make graduation happen – motivate yourself and get there – plenty of good schools that can help!

What are your questions?

Grand Canyon University

Find your Purpose