the one minute manager
DESCRIPTION
The One Minute ManagerTRANSCRIPT
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The One Minute ManagerBy:Kenneth Blanchard, Ph.D &Spencer Johnson, M.D.
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QuotePeople Who Feel Good About Themselves Produce Good Results
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Three SecretsOne Minute Goal SettingOne Minute PraisingOne Minute Reprimand
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One Minute Goal Setting:
Make clear what our responsibilities are and what we are being held accountable for
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Agree on the goals
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Describe what good behavior looks like
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Write goals in 250 words or less
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Look at performance, see how it matches the goals and give feedback
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QuoteEveryone Is A Potential Winner,Some People are Disguised as Losers,Dont Let Their Appearances Fool You
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One Minute Praising:
Catch them doing right and praise them
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Be Immediate, Dont save it till later
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Describe what they did right
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Share your feelings about what they did right and how it helps the organization and the other people who work there
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Encourage them to do more of the same
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QuoteHelp People Reach Their Full Potential Catch Them Doing Something Right
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One Minute Reprimand:
Tough on performance not tough on the person
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QuoteGoals Begin Behaviors Consequences Maintain Behavior
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Be immediate, specific, and describe the poor performance
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Tell them how you feel about what they did wrong
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Encourage them and remind them how much you still value them as a person
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Let them know it is over
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QuoteWe Are Not Just Our Behavior We Are The Person Managing Our Behavior
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Closing commentThe Best Minute I Spend Is The One I Invest In People