THEKLAPPERINSTITUTEDramatic results fast. Guaranteed.

Developed with innovation experts from MIT’s world-renown Media Lab, the Klapper Institute (KI) specializes in using behavior change to drive quantifiable and rapid improvements in customer experience, operating performance and innovation.

GET TANGIBLE RESULTS QUICKLYWithin 30 days, you’ll see results piloted in your organization.

ACHIEVE SUCCESS...GUARANTEEDWe put our fees on the line—half of our compensation is tied to your delight with both the quantitative results and the experience.

SOLVE YOUR OWN BUSINESS ISSUESKI guides you to uncover solutions from within your organization, but your team leads the work—inspiring a real sense of internal ownership from Day 1.

BECOME SELF-SUFFICIENTWithin a short span of time, your people will be prepared to deliver future projects and multiply the value of KI throughout your organization.

We’ve helped clients take on their most difficult and complex business challenges to achieve the seemingly impossible. The results speak for themselves.

Is your organization struggling to innovate and adapt to changing market dynamics?

Do your employees need to think differently to execute your strategy?

Do you find yourself solving for the same challenges over and over?

Are inefficient processes robbing your profitability?

Do things seem to take three times the amount of time or effort you think they should?

If so, you’re not alone. And Klapper can help.

Accelerated PRODUCT DEVELOPMENT Global Consumer Products Company

Increased SAME STORE SALES through a game-changing customer experience Quick Service Restaurant Group

Increased FIRST TIME QUALITYUS Manufacturer

Reduced QUARTERLY CLOSE TIMEGlobal Insurance Company

Increased CUSTOMER ADOPTION of e-delivery Financial Advisory Firm

Increased FIRST TIME QUALITYUS Manufacturer

Increased CUSTOMER ADOPTION of e-delivery Financial Advisory Firm

Focus on an Ambitious Goal

Identify a high value, blue- chip opportunity that will be a real “game changer” for your business. Or, focus on a challenge you’ve repeatedly tried to resolve without success.

Set a transformational target—a big, seemingly unachievable goal that will serve as the barometer of your success.

Assemble a cross-functional team of employees closest to the challenge.

Experience The Corporate Lab™

Participate in a two-day, immersive experience to lead a model company through a three-year business transformation.

Learn KI’s proprietary methodology to apply design thinking and the scientific method tosolve business challenges.

Learn to think differently, challenge assumptions, and turn resistance intopassionate advocacy.

Apply Problem-Solving to Your Operations

Immediately apply the knowledge, thinking, techniques and methods learned in The Corporate Lab to your blue-chip business opportunity.

Work with a dedicated KI Consultant to deliver a pilot solution—not a PowerPoint deck.

Achieve measurable, sustainable resultsin 30 days.

Embed New Competencies in Your Organization

Obtain a KI license to train your leaders to become coaches and facilitate The Corporate Lab experience for other business challenges.

Increase the scale and pace of change, expanding your organization’s capability using internal resources.

Continually improve performance by taking on additional challenges across the enterprise.

.

KI helped us solve some of our organization’s most challenging issues. The results have been startling. KI’s approach has swept like wildfire throughout our organization and people at all levels are clamoring to become involved.”

- Sam Mancino, Managing Director, New York Life

Prior to working with KI, we were chasing an assortment of ‘best practices’ that had not given us a sales increase for years! Today, morale is way up. Belief is back. Teamwork is improved. And, yes... sales increases are happening!”

- Thomas Kelly, Senior Vice President, Avon Products, Inc.

The results were sustainable and scalable. We’re operating with a much higher accuracy level and customer complaints have reduced significantly. The improvements are showing up in the income statement and the balance sheet.”

- Dave Fanta, President, Total Safety, Inc.

After several false starts, we brought in KI to help us with an enterprise- wide finance transformation. It was a powerful catalyst for the necessary changes. Within 30 days we achieved results that exceeded our expectations!”

- Dave Carlson, Senior Vice President, The Hartford Insurance Group

KI’s methodology might seem obvious—it isn’t and it works. I cannot recall an effort where the team’s passion for the solution and approach was this overwhelming.” - Michael Sigmond, Partner, Edward Jones

We engaged KI to work on a major transformation project. It was delivered on time, on budget and achieved all the projected cost savings. I’m a notoriously tough grader and on a scale of 1 to 10, I would rate The Corporate Lab a 12!”

- Steve Langford, President, Priszm Brands (KFC, Pizza Hut, Taco Bell Canada)

Make your next step a performance leap.

Engage KI to move from incremental change to a true transformation of your business, driven by a high-performance culture.

CONTACT USRicardo VanegasDirector, Business Development, Senn Delaney

Email: rvanegas@senndelaney.comPhone: (562) 981-5964

The Klapper Institute is offered through Senn Delaney, an organization widely recognized as the leading global authority and successful practitioner of culture shaping to enhance both the spirit and performance of organizations.

As a Heidrick & Struggles company, Senn Delaney positively impacts the world by inspiring leaders to create thriving organizational cultures. We partner with the world’s most recognizable companies to create cultures that create a distinct competitive advantage. It has been our sole focus since 1978.

“

“

“

“

“

“