the ipass global mobile workforce report · 2017-08-24 · the ipass 2012 mobile workforce report...

The iPass 2012 Mobile Workforce Report ©2012 iPass Inc.

Corporate Headquarters

iPass Inc.

3800 Bridge Parkway

Redwood Shores, CA 94065

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SEPTEMBER 2012

The iPass Global Mobile Workforce Report Q3 2012: Understanding Global Mobility Trends and Mobile Device Usage Among Business Users

Brought to you by iPass: The world’s largest commercial

Wi-Fi network and trusted connectivity platform.

The iPass 2012 Mobile Workforce Report ©2012 iPass Inc. 2

Table of Contents

To receive a briefing on iPass research regarding enterprise mobility trends and management Contact Us.

Executive Summary 3

Introduction 3

Bring Your Own Device 4

Recommendations for IT 7

Roam if You Want To... 8


Bring Your Own Network (BYON) 14

Flexibility 15


Staying Connected 18

We’re all Going on a Working Holiday 19

Killing the Telephone Softly — Video 21


Survey Methodology 24

Conclusion 25

About iPass 26

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Executive SummaryThis quarter’s iPass Mobile Workforce Report examines the ongoing influence employees wield over their work devices and the prices carriers charge for data roaming. Both trends shape employees’ abilities to work flexibly. The report also provides insights into mobile employees’ work habits with a focus on how employees handle work during vacation. The findings include insights for enterprises, telecommunications firms and managers.

Some of the trends and observations obtained from this quarter’s report include:

■■ Bring your own device – BYOD means greater independence for mobile workers--and reduced visibility into mobile costs for IT departments. Eighteen percent of mobile workers indicate they now pay for their smartphone service plan, up six percent year-over-year. The shift has additional consequences for enterprises as employees utilize workarounds and other risky IT practices to access corporate data on their mobile devices.

■■ Bring Your Own Network (BYON) - Mobile operators, too, should take heed because mobile workers who are footing their own bills are especially wary of data charges. High roaming bills could spur workers to sever ties with their mobile operators, leading to an increase in churn and a loss in revenues. In addition, many enterprises are starting to see the complexity of global connectivity shifting attention to data access, making “bring your own network” (BYON) the next hot-button topic for enterprise and mobile employees.

Why just bring your own device when you can bring your own network? Wi-Fi is expected to grow 4.5x over the next five years. Today mobile workers are typically within range of a Wi-Fi network 60 percent of the day; in the near future that will grow to 100 percent giving them access to the only universal network whether through their telecom service provider or through an enterprise Wi-Fi plan. BYON will allow mobile workers to bring their own network wherever they roam.

■■ Data roaming – mobile phone bills are spurring greater action and opposition among mobile workers. Compared to last year, more mobile employees are shutting off their devices’ data

connections when they travel. An increasing number of workers also felt data roaming prices are too high and that the issue has become an important matter. Many mobile workers have personally dealt with these prices. Nearly half (43 percent) of workers have received data roaming bills they felt were too high. Employees said they encountered an expensive data roaming bill 1.4 times a year on average.

■■ Flexibility - is still top of mind for mobile workers. Employees have become even more tethered to technology in their daily lives and report they work as many as 20 additional hours a week online due to their flexible schedules. One-third of mobile workers said they never fully disconnect from technology, even during family and personal time. In some ways BYOD is enabling and supporting employees, allowing them to work more hours - and these hours help the bottom line of their companies. Despite these pressures, the majority of employees said they are content with the status of their flexible work and 42 percent said they would like more flexibility.

IntroductionFor mobile workers, the ability to select their mobile work devices is liberating. It can also be pricy with more employees shouldering the payments for their smartphones and tablets. As data roaming fees increase, particularly noticeable in the United States, the BYOD (bring your own device) trend is giving rise to a new challenge for both employees and enterprises: how to affordably ensure constant connectivity.

Mobile workers who don’t switch to special global data packages before traveling can pay as much as $20 per MB for data access abroad. That’s a stiff price regardless of who is paying. When asked to set their own price for a MB of roaming data, less than one percent of workers felt it should cost $20 or more. (Most said a price of $1-2 per MB was reasonable.) For these employees, it is not the device that is expensive, but the network.

That expense could impact productivity which could reflect negatively on operators and their pricing strategies. Workers report they are reticent to utilize basic applications when abroad due to cost. Those same applications, including web browsing, e-mail


and mapping, may be essential for employees to do their jobs. Mobile workers have shown they are willing to put in extra hours and be as connected as technology allows. Employees who feel they are being hindered by a lack of mobile connectivity will at some point communicate their inability to work to their full potential to their companies. That dissatisfaction could mean lost business for telecom service providers, on an enterprise scale.

Workers who responded to this latest survey felt Wi-Fi could fill in those gaps and were eager to have their companies provide some sort of global Wi-Fi plan. More than 85 percent of employees wanted their firms to pay for such access. That number is striking considering only 42 percent of mobile workers said they currently belong to a Wi-Fi connectivity service.

For mobile workers, Wi-Fi use is still frequently ad hoc. One-fifth of workers pay for hotspots with a credit or debit card. That could be pricy for enterprises as the individual charges add up.

Previously, mobile operators may have been reluctant to cannibalize their lucrative roaming fees. However, progressive mobile operators are now driving new standards that will progress the ability to incorporate Wi-Fi as part of future data roaming offers.

Bring Your Own Device (BYOD)Mobile workers’ attachment to and reliance upon their smartphones continues to sharpen their desire to carry devices of their choice. Though not new, the BYOD trend shows no signs of slowing. Some corporate policies have evolved in response. The percentage of mobile workers who pay their own smartphone bills is now 18 percent, up six percent year-over-year. The number of mobile employees who split their smartphone expenses with their employers has also increased.

Figure 1. Who pays for your smartphone service plan? (For work use)


Corporate security measures, however, have not kept pace with the BYOD changes. Some mobile workers reported not having remote wipe capabilities on their business smartphones or tablets. Only 74 percent said their company required security features on their mobile devices.

Figure 2. Does your company require you to have security on your device to access corporate data?

Figure 3. Do you have a remote wipe capability set up on your device?

The ability to remotely reset or wipe a mobile device is IT Security 101. Yet only 55 percent of mobile workers said they had remote wipe enabled on their smartphones and 30 percent on their tablets. Some companies, as shown in Figure 2, may not require security measures on employees’ mobile devices but many may simply be hindered by the BYOD trend.


The sense of ownership that comes with BYOD may also be encouraging workers to bend their companies’ IT rules. Mobile employees admitted to utilizing workarounds to access corporate data on their smartphones and tablets. Those that do bypass their IT departments cited slow response times and strict policies as motivations.

Figure 4. If you ever bypass IT, what are the reasons for bypassing your IT department?

Mobile employees’ desire for work flexibility and efficiency compels some of them to bypass their IT departments. The workers who ignore IT directives said they do so because of slow response times and overly strict policies.

Figure 5. Do you ever need to use a workaround (bypass) to access corporate data from your smartphone or tablet?


Dodging corporate IT rules can extend to accessing corporate data via workarounds. One out of four mobile workers is using workarounds on their smartphones and 12 percent on their tablets. Those numbers will likely rise as the BYOD trend spreads and IT departments’ control over device features further recedes.

Figure 6. Do you use a passcode lock on your device?

Mobile workers have implemented passcode locks more than other security measures. Three out of four workers said they use passcodes on their smartphones and more than 40 percent use them on their tablets. This may not be much comfort to IT departments, however, as passcodes are widely regarded as the simplest form of mobile device security.

Recommendations for IT

■■ Data security is something that should be implemented in order to prevent data loss. As this report shows, many users do not have data security features such as remote wipe enabled, and many are taking steps to bypass IT as well as finding workarounds to get access to corporate data on their smartphones and tablets. BYOD does not mean that you can just forget about any type of device liability. A BYOD plan should cover data security, define cost and ownership of access and then be communicated to all employees with the assistance of each department or business unit


Roam If You Want To…Mobile workers hate to be disconnected from the flow of information but the threat of exorbitant roaming charges is prompting more employees to curb their device use abroad. Twenty-three percent of mobile workers said they always turn off data roaming when they travel, up from 18 percent last year.

Figure 7. Have you ever had a data roaming bill that you thought was too expensive?

A greater number of mobile workers are also taking a stance on data roaming rates. A year ago, 20 percent of workers had no opinion on the prices carriers charge for roaming. This year, that figure dropped to 13 percent with the majority (81 percent) of mobile employees calling data roaming prices either too high or much too high. In addition, more than 70 percent of employees said they now consider the issue of data roaming pricing important or very important.

Figure 8. What do you think of the prices charged for data roaming?


Figure 9. How important to you is the issue of international data roaming pricing?

For many, this sentiment stems from personal experience. Almost half (43 percent) of mobile employees said they had experienced an expensive data roaming bill in the past year. On average, workers encountered a high data roaming bill 1.4 times a year.

Figure 10. How many times in the last 12 months did you receive a mobile phone bill that contained an expensive data roaming bill in your opinion?

Fees — or simply the fear of them — are keeping mobile workers away from some of their favorite applications. Employees said they would like to browse the web, stream video and check e-mail while roaming but find doing so expensive given current rates.


Figure 11. Do you think mobile operators are overcharging you with their roaming charges?

Most mobile workers have clear opinions about roaming charges but their employers may not realize how strongly they feel about the topic. Nearly one in five workers (17 percent) said their bills go directly to their companies. This limited visibility impairs enterprises’ ability to manage roaming costs.

Figure 12. Which network do you prefer for mobile applications use such as email, Facebook, streaming video?


Though mobile workers are rarely without their cellular-connected mobile devices, they overwhelmingly prefer Wi-Fi for common applications. Eighty percent of mobile workers prefer to use Wi-Fi for mobile application use and Wi-Fi was even favored for making international phone calls, which has long been a profit center for traditional telecom service providers. Perhaps the efforts by Skype, Tango, Vonage and others to popularize Wi-Fi calling apps have paid off.

Figure 13. What applications would you like to use when data roaming that you find too expensive today? (Select all that apply)

Data roaming charges are keeping some mobile workers from using applications related to productivity, such as email, web browsing and mapping/location services. Employees are less concerned about access to entertainment-oriented apps like Facebook and audio streaming when data roaming.

Figure 14. Do you surpass your monthly mobile/cellular data plan?


Mobile workers have repeatedly shown they are responsible employees. While three out of four mobile workers do not exceed their monthly cellular service limits, their concerns about data roaming charges indicate they remain in bounds thanks to vigilance. Some workers are already worrying the trend towards greater data consumption will push them over the line. Six percent believe they will likely exceed their plans in the next six months and three percent think they will do so within the next year.

Figure 15. Given a choice would you choose a worldwide Wi-Fi plan from your mobile network operator/carrier over another mobile operator that did not have a global Wi-Fi offer?

Anxious about data roaming fees and overcharges, mobile workers are eying Wi-Fi as a solution. Eighty-eight percent of employees would select a mobile operator that offered a global or domestic Wi-Fi plan over one that didn’t. The prospect of a worldwide Wi-Fi plan was particularly appealing with 63 percent of workers choosing that as their preferred option. Less than 2 percent of workers said they do not use or have Wi-Fi.


Figure 16. How many trips a year do you use data roaming internationally?

Mobile Workers who travel internationally frequently are likely to be high consumers of data due to the nature of their job and the role they take at their company. While nearly half travel internationally 1-to-2 times per year, over a quarter travel 3-to-6 times per year and a further quarter travel anywhere between 7 times to over 26 times per year.


■■ Security and cost ownership are important elements of a BYOD plan. A BYOD plan should communicate to an employee who is responsible for the cost of access, and these guidelines should set what is appropriate behavior, including who is responsible for roaming costs. If employees are allowed to expense roaming costs, help them avoid excessive roaming costs by educating them on best practices for avoiding excessive charges, such as switching mobile data to ‘off’ on their smartphone and tablet when traveling and how to use Wi-Fi as an alternative to mobile broadband.

■■ For devices where IT is paying the bill directly, be sure to communicate guidelines around roaming and how to avoid roaming costs. Employees may be incurring roaming fees because they assume that the bill will be paid by their employer, no questions asked. Make the employee aware up front of the costs associated with roaming and how to avoid roaming altogether.

■■ Investigate a global Wi-Fi option as an alternative to roaming. A global Wi-Fi plan will offer cost savings against the cost of roaming, and may even offer large savings against the cost of purchasing Wi-Fi day plans from hotels and airports. Eighty percent of mobile workers stated they prefer Wi-Fi over cellular access for mobile application use.


Bring Your Own Network (BYON)Challenged by data roaming charges, mobile workers favor more reasonable prices, with the majority supporting a rate of $1-2 per MB. The European Union is already moving in this direction with recent legislation calling for price caps. On a global level, a group of 24 carriers that belong to the mobile industry group, GSMA, have agreed to work on setting a monthly spending limit for data roaming. Initial efforts toward this goal are expected by the end of the year.1

Figure 17. In your opinion, what is a reasonable price per MB for cellular/mobile data roaming?

In the interim, mobile workers may come up with their own solutions. One option: a global Wi-Fi plan that workers could seamlessly access regardless of their location. If an operator offered such an option, 63 percent of employees said they would choose it, indicating pent-up demand.

Willingness to pay for constant connectivity varied, however. While many workers are amenable to purchasing their own devices, high roaming rates have made connectivity the priciest part of mobile work. Most employees (85 percent) said they wanted their companies to provide a Wi-Fi access plan for their out-of-office use. To avoid high charges and connectivity lulls, mobile workers may benefit from moving beyond BYOD to a “bring your own network” (BYON) approach. BYON will be a challenge for enterprises to manage as employees who travel will need a global solution that bridges cellular and Wi-Fi networks. Enabling seamless handovers between networks will require a connection manager, universal access method and an open footprint to Wi-Fi networks. While BYON necessitates changes for enterprises, operators should view it as an opportunity to expand their services and business by offering a global Wi-Fi access application.

1 GSMA Launches Data Roaming Transparency Initiative”, http://www.gsma.com/newsroom/gsma-launches-data-roaming-transparency-initiative/

http://www.gsma.com/newsroom/gsma-launches-data-roaming-transparency-initiative/


Figure 18. Do you think your company should pay for a Wi-Fi plan to connect you while you work outside of the office, or home, on business? (Select all that apply)

Another sign of support for BYON: 86 percent of mobile workers believe their companies should pay for their Wi-Fi access if they are working outside the office and home. A BYON set-up would cover these scenarios, both domestically and internationally by enabling connectivity regardless of location. Only 10 percent of workers said they have no need to access Wi-Fi outside the office and home.

FlexibilityNinety-two percent of survey respondents said the best thing about being a mobile worker was flexibility. Amongst all the benefits of mobile work, employees rated flexibility highest, above relief from stressful commutes and office politics. That held true even as mobile workers acknowledged the drawbacks of their set-up, including lack of interaction with colleagues (22 percent), looking for Wi-Fi access at various places (14 percent) and longer work hours.

Figure 19. Would you like more or less flexibility in your current work situation?


Fifty-nine percent of mobile employees said they were content with the current level of flexibility in their work. Forty-two percent wanted even more flexibility in their work situations.

Figure 20. Does your management support flexibility in where and when you work?

Eighty-three percent of mobile workers enjoy flexibility in their jobs. Of those, 45 percent of workers said their companies encourage flexible working while a further 38 percent said their company tolerated work flexibility. Only a small fraction of mobile workers (9 percent) deal with flexibility challenges. Interestingly, 12 percent of respondents said they had started a new job in the last 12 months, (a further 11 percent started a new role within their company) with 10 percent stating they took a new job due in part to the lack of flexibility.

Figure 21. Does your management support flexibility in where and when you work?


Figure 22. If you have a flexible work schedule, do you find yourself working more or less because of your schedule?

Almost all mobile workers stretch their workweek due to their flexible schedules. Employees who said they worked more because of their flexible work schedules reported putting in anywhere from five to 20 additional hours per week. Fifty-seven percent work at least an extra 10 hours a week because they are given flexibility. The extra hours don’t daunt mobile workers.

Figure 23. When you are on a conference call remotely do you ever multitask? (Select all that apply)


Mobile workers value flexibility not only in when and where they work, but also how. With today’s job pressures, all workers are multitasking a lot more, including during conference calls. Only 18 percent of employees said they never turn their attention to other matters during these calls. The rest confessed to writing emails, finishing up other work tasks and brewing coffee or tea while on calls.


■■ BYOD combined with a flexible work schedule definitely will help organizations harness extra productivity from their employees as this report shows that a flexible work schedule leads to added productivity; BYOD will help those employees stay connected. As mentioned before, be sure to be aware of the data security and cost implications of BYOD. If employees are required to pay for all access on their own device, they may feel reluctant to use the device for as much work related purposes as they would like to, so there is a productivity argument towards funding all or a portion of connectivity costs for BYOD.

Staying ConnectedThe life of a mobile workers is always on and becoming more so. Employees are increasingly staying connected to technology during their waking hours, even when around their families and during leisure activities. Compared to last year, where 47 of mobile workers reported completely disconnecting, this year that rate fell to 36 percent who completely disconnected to spend time with their family, children, exercising and attending religious services. One-third (33 percent) of employees said they never completely disconnect from technology, no matter what the context. We have allowed technology to encroach into our into family time. Just last year, spending time with family and children merited device shutoff from 57 percent of mobile workers.

Workaholism is extending further into leisure time, too. However, mobile workers overwhelmingly prefer it that way because of the flexibility that it allows in their lives. Despite several high-profile (and highly embarrassing) examples of cell phones interrupting classical music concerts in the past year, only 44 percent of mobile workers now disconnect from technology during theater or other performances. Last year, 56 percent of workers did so.

Workers also reported more connectedness while on planes, perhaps because of increased access to in-flight Wi-Fi. Market researcher In-Stat said in-flight broadband has reached “critical mass” on some airlines.2

In fact, the only place mobile workers reported shutting off their devices more than they did last year is during their daily commute. The change, in the U.S. at least, could be in response to greater awareness of texting-while-driving risks and laws. Most U.S. states now prohibit text messaging for all drivers.3

2http://www.eetimes.com/electronics-news/4236176/In-flight-broadband-deployments-to-surpass-6-100-planes-in-2015--says-NPD-In-Stat 3http://www.ghsa.org/html/stateinfo/laws/cellphone_laws.html

http://www.eetimes.com/electronics-news/4236176/In-flight-broadband-deployments-to-surpass-6-100-planes-in-2015--says-NPD-In-Stat

http://www.ghsa.org/html/stateinfo/laws/cellphone_laws.html


Figure 24. When do you completely disconnect from technology during waking hours? (Select all that apply)


We’re All Going on a Working HolidayVacation is no reprieve for mobile workers. Just 8 percent of workers said they completely disconnect from technology during vacation. Twenty-five percent of mobile employees consider themselves always connected on vacation.

That connectivity can range from a once a week check-in to constant interactions. Since last year, the percentage of workers “always checking in” to the office has grown.

Figure 25. If you stay connected to technology for work when you are on vacation, how often do you connect?

Mobile workers who connect to technology while on vacation do send personal e-mails and post social media updates. However, the primary reasons these employees log on during vacation are work-related. More than half of employees said they connect to keep from falling behind on work. Half said they connect to complete or move along a work project.


Such dedication may be the price of job security in this economy. Sixteen percent of workers said they connect while on vacation because it is expected, as part of their company culture. That figure increased from 14 percent last year.

Figure 26. Why do you connect to technology during vacation?

Killing the Telephone Softly – VideoAnother figure that grew over the past year is video chat usage. Two-thirds (67 percent) of mobile workers are using video conferencing and/or video chat applications more than they did in 2011. Only 21 percent of employees said they do not use either technology.

Video communication is still more popular on laptops but is quickly migrating to more portable mobile devices. Twenty-nine percent of mobile workers are video-conferencing or chatting on their smartphones. Nearly as many (27 percent) are doing the same on their tablets.

Mobile employees utilize a mix of enterprise and consumer offerings for video conferencing. Skype was the most popular video communication technology at 69 percent. Twenty-nine percent of mobile workers said they used Apple’s FaceTime service and 13 percent said they used Google’s Gmail video chat. Perhaps for cost and latency reasons, workers overwhelmingly choose Wi-Fi rather than cellular or mobile networks for videoconferencing.

Figure 27. Which technologies do you use for videoconferencing or video chat?

Those numbers stand out given that FaceTime has enjoyed nearly two years of media buzz and the benefit of being associated with still-coveted iPads, iPhones and iPod touches. It remains to be seen, however, what effect Google’s replacement of Gmail video chat with Google+ Hangouts will have on the company’s popularity among mobile workers.4

Use cases like videoconferencing point up the benefits of Wi-Fi as a business technology. Corporate workers have long valued speed and efficiency in their connectivity technologies. This latest quarterly report shows they care about affordability, too. Those factors favor Wi-Fi over 3G/4G for applications ranging from video chat to email.

4http://gmailblog.blogspot.com/2012/07/video-chat-face-to-face-to-face-with.html

http://gmailblog.blogspot.com/2012/07/video-chat-face-to-face-to-face-with.html

http://www.instat.com/press.asp?ID=3338&sku=IN1105003



■■ Data security is something that should be implemented in order to prevent data loss. As this report shows, many users do not have data security features such as remote wipe enabled, and many are taking steps to bypass IT as well as finding workarounds to get access to corporate data on their smartphones and tablets. BYOD does not mean that you can just forget about any type of device liability. A BYOD plan should cover data security, define cost and ownership of access and then be communicated to all employees with the assistance of each department or business unit

■■ Security and cost ownership are important elements of a BYOD plan. A BYOD plan should communicate to an employee who is responsible for the cost of access, and these guidelines should set what is appropriate behavior, including who is responsible for roaming costs. If employees are allowed to expense roaming costs, help them avoid excessive roaming costs by educating them on best practices for avoiding excessive charges, such as switching mobile data to ‘off’ on their smartphone and tablet when traveling and how to use Wi-Fi as an alternative to mobile broadband.

■■ For devices where IT is paying the bill directly, be sure to communicate guidelines around roaming and how to avoid roaming costs. Employees may be incurring roaming fees because they assume that the bill will be paid by their employer, no questions asked. Make the employee aware up front of the costs associated with roaming and how to avoid roaming altogether.

■■ Investigate a global Wi-Fi option as an alternative to roaming. A global Wi-Fi plan will offer cost savings against the cost of roaming, and may even offer large savings against the cost of purchasing Wi-Fi day plans from hotels and airports. Remember, 80 percent of mobile workers stated they prefer Wi-Fi over cellular access.

■■ BYOD combined with a flexible work schedule definitely will help organizations harness extra productivity from their employees as this report shows that a flexible work schedule leads to added productivity; BYOD will help those employees stay connected. As mentioned before, be sure to be aware of the data security and cost implications of BYOD. If employees are required to pay for all access on their own device, they may feel reluctant to use the device for as much work related purposes as they would like to, so there is a productivity argument towards funding all or a portion of connectivity costs for BYOD.


Survey MethodologyThis quarter’s iPass Mobile Workforce Report is based on information obtained from nearly 1,200 responses to an iPass survey of mobile workers at hundreds of global enterprises worldwide. The survey respondents were asked a set of questions about their productivity, efficiency, work habits, and other related experiences. The survey also looked at smartphone usage and tablet trends, and how the mobile work lifestyle was affecting respondents.

The survey was conducted between June 19, 2012, and July 13, 2012, and represented employees across multiple age groups and geographies. Forty-six percent of respondents were from North America, 36 percent from Europe, and 13 percent from the Asia-Pacific region.

Figure 28. Regions of iPass survey respondents.


Forty-nine percent of respondents in this quarter’s survey were between the ages of 22 and 44. A further 49 percent of respondents in this quarter’s survey were between the ages of 45 and 64.

Figure 29. Ages of survey respondents.

iPass Mobile Employee Definition: Any worker using any mobile device (including laptop, smartphone, cell phone, or tablet) who accesses networks for work purposes.

ConclusionThe trends shaping the mobile workplace — BYOD, data roaming bills, soaring data use — show no signs of subsiding. Mobile workers must adapt to them. Many already have by tapping Wi-Fi as a complement to cellular networks to remain connected. Most workers are using some type of video chat service on their mobile devices, for example, but nearly all of them video chat over Wi-Fi instead of 3G or 4G.

Some enterprises and carriers are still formulating their responses to these trends but the high level of worker discontent with data roaming prices will necessitate changes. Enterprises should note that nearly one in two workers would like more flexibility in their working conditions. Carriers should consider that 64 percent of workers, given the opportunity, would choose operators that offer global Wi-Fi plans.

The payoff for solving the data roaming challenge is potentially great. As this report shows, employees who are given flexibility and the ability to connect anywhere and everywhere are happy - happy even to work additional hours.


About iPassEnterprises can’t afford to have unproductive business travelers: there is a pressing need for a global Wi-Fi network and trusted connectivity platform. Only iPass can make you globally mobile, with the world’s largest commercial Wi-Fi network, including far more hotels, airports, and business venues than any other network. Our trusted connectivity platform increases security and reduces the cost of mobility. Founded in 1996 and headquartered in Redwood Shores, California, iPass (NASDAQ: IPAS) is setting the world on Wi-Fi. You get more network with less work anywhere you roam. Access additional information or contact iPass directly.

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© Copyright 2012 iPass Inc. All rights reserved. iPass and the iPass logo are registered trademarks of iPass Inc. All other company and product names may be trademarks

of their respective companies. While every effort is made to ensure the information given is accurate, iPass does not accept liability for any errors or mistakes which may

arise. Specifications and other information in this document may be subject to change without notice.

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the ipass global mobile workforce report · 2017-08-24 · the ipass 2012 mobile workforce report...

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