terix overview 1210

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TERiX Overview Flexibility, Capacity, Coverage The prices you like, the service you love

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Page 1: Terix Overview 1210

TERiX OverviewFlexibility, Capacity, Coverage

The prices you like, the service you love

Page 2: Terix Overview 1210

Who is Terix? Formed in 1997

Flexible, high-performance alternative to OEM hardware maintenance

Began with Sun, servers, UNIX OS

Expanded to 30+ OEMs, storage, networking

U.S. & 48 countries

Page 3: Terix Overview 1210

What our Customers Love

20% - 30% lower contracted service cost for same SLA compared to OEM

Full datacenter suite: Servers, storage, networking and OS, one point of contact

High Customer Satisfaction: 96% of customers currently report “very satisfied”

Page 4: Terix Overview 1210

Terix Supports Your Data Center

Certified hardware maintenance utilizing certified parts OS support for UNIX-based operating systems Maintenance transition services PMO services including data/hardware migration, IMAC, acquisition

and merger transitions

Page 5: Terix Overview 1210

The Support You Want Currently support over 1000

customer locations globally

Specialize in multi-location, unstaffed/low-attendance data centers

New, legacy and post end-of-life coverage

24 x 7 x 365 coverage via multiple US-based response centers staffed by certified L1-L3 engineers

Trained People

+Certified Parts

+Global Locations

Great Service

Page 6: Terix Overview 1210

The Coverage & Experience You Need

Support available in the US and 48 countries

Major footprint in financial, insurance, pharma sectors; semiconductor, telecom and other tech segments

Significant presence in the Fortune 500

Support over a dozen US Federal Government agencies

Page 7: Terix Overview 1210

Organizations We Service