Better Service. Better Value.

TERiX Computer Service

Corporate Overview

Better Service. Better Value.

“To deliver innovative, flexible information technology service

solutions, with a focus on customer satisfaction, second to none.”

Mission Statement

Better Service. Better Value.

• Experience: 15th year of service delivery

• Knowledge: Engineers average 15+ years

• Volume: 1,500+ customers, US & 48 Countries

• Stability: Debt-free, 35% annual growth

• Commitment: Service level agreements

• Managers: People, Parts, Tools, Processes

Who we are

Better Service. Better Value.

Event Management

Event Management

Knowledge Management

Knowledge Management

Personnel Management

Personnel Management

Logistics Management

Logistics Management

TERiX: Your Service ManagerTERiX: Your Service Manager

• Ticketing System• Call Mgmt & Triage• Dispatch & Update • Escalation• Statistics

• Hire/Qualify • Train/Certify • Education• Quality Managers

• Issue Analysis• Problem Replication• Best Practice • Patches & Fixes • Problem Resolution

• Parts Purchasing• Parts Management• Parts Movement • Part Qualification • Inventory & Control

Who we are

Better Service. Better Value.

Hundreds of top manufacturers 50 of the international Global Fortune 500 24 of the top OEM and systems integrators 28 large international finance/banking firms 34 of top 300 telecommunication companies 22 of the largest federal government agencies 7 of the largest chemical/pharmaceutical giants Over 25 top colleges and 25 large healthcare firms

Who we serve

Better Service. Better Value.

Oracle/Sun Microsystems™ Solaris™ Operating System

Hewlett Packard™HP Hardware and MPE™,HP-UX™, OpenVMS™, Tru64™

IBM™p Series™ and AIX™, i Series, z Series hardware

Industry Standard Servers (ISS) Dell™, HP, Compaq™, IBM™, Supermicro™ (server HW only)

What we do: TERiXSERVER

Better Service. Better Value.

Unmatched OEM Hardware & Operating Systems Support: Solaris™, AIX™, MPE™, HP-UX™, OpenVMS™, Tru64™

• Structure process/methods• Patch assistance (all levels)• Since 1997 - proven solution• TERiX proprietary parsing tools• TERiX acts as your agent• Total quality management

What we do

Better Service. Better Value.

LEVEL 1

(81%)

LEVEL 2 (14%)

LEVEL 3 (4.9%)

LEVEL 4 (0.1%)

• Custom Patch• Escalate to OEM• Open OEM Case• Manage Solution• Single Issue Owner• Resolve

• Review Explorer• Analyze Explorer• Lab Replicate• Work-arounds• Special Advice• Resolve

• Advanced Support• Dispatch as Needed• Analysis & Review• Search databases• Knowledgebase• Recommend Patch• Resolve

• 1st Call – Open TERiX Ticket• Triage and Identify HW or SW• Resolve and/or Escalate

Call resolution review

What we do

Better Service. Better Value.

EMC™

STK™

Network Appliance™

Quantum™, VSM™, ADIC™

What we do: TERiXSTORAGE

Better Service. Better Value.

Need Pro-active Storage Support? Add ProServe

• Heartbeat• Alert Monitoring• Analysis• Call-Home

Critical Plus: 7x24x365 with 4 hr onsite

Elite: 8x5 M-F with 4 hr onsite

What we do: Reactive

Better Service. Better Value.

RoutersCisco 500, 800 7200, 7300, 7500, 7600 series ;Series 1800, 2800, 3200 & 3800 integrated services routersSeries 1700 Modular Access Routers, Series 2600, 3600, and 3700 Multiservice Platforms Catalyst Series 4000, 4500, 5000, 6000 & 6500 series supervisor engines 17xx, 26xx, 3xxx series routers and much more

SwitchesCatalyst Express 500 & 520 series, 3560 & 3750 E-series , 2350, 2940, 2950, 2955, 2960, 2975, 3550, 3560 switches, Series 4500, 4900 & 6500 Ethernet switches, 3400 & 3400E Ethernet access switches, Catalyst 6500 Series Switches, Linksys Business Series and much more

Access Points500 Series Wireless Express, 1100, 1140, 1200 & 1250 Aironet series, Cisco Small Business Wireless Access Points and much more

Security DevicesASA 5500 & Catalyst 6500 Firewall Device Series, Adaptive SDM, IP Solution Mgr, PIX Device Mgr, Router & Security Device Mgr, IOS Firewall, Application Optimization and Security, Email Security, Endpoint Security, Identity Management Services, Intrusion Prevention, Device Management, VPN clients, web security devices & appliances and much more

What we do: TERiXNETWORK

Better Service. Better Value.

How is TERiX different? Culture

Fix First policy

Ease of business

Interoperability policy

Live transfer & ticketing

3rd party components policy

Technical account manager (TAM)

Single solution multi-vendor support

Proactive tools and intellectual property