technology is meant to improve workplace productivity here
TRANSCRIPT
Technology is meant to improve workplace productivity
Here’s how you can ensure it does
25 Mar 2021
Agenda
Rise of SaaS
Enterprise Technology Stack
Adoption Challenges
Driving Adoption with a DAP
Economic Benefits of using a DAP
Demo
Questions
2020 needed Reaction.
2021 needs Transformation.
Hybrid workplace
87% of employees prefer
a ‘hybrid’ working model
Forbes
Skill gap
90% of executives are currently
dealing with skill gaps
McKinsey
Change management
70% of digital transformation projects
fail due to employee resistance
Forbes
Rise of SaaS
$4 Million
Spend per year
Blissfully
50%
Increase in spend
in 2 years
2000 Employees
288 Apps
Collaboration ATS End-User Computing
HCM LMS CRM/ERP/SCM
Support Tools
Multiple applications for end users
HCM CRM CPQ CLM End User Computing
Invoice & Expense
Sales Performance
Get Paid Check Commission
Invoice Customer Store Contract
Sign Contract
Configure Quote
Create Opportunity
The Sales stack
The HR Technology stack
HCM
Payroll LMS HCM Payroll HCM ATS
Offboard Employee
Run Payroll
Review Performance
Learning & Training
Enroll in Benefits Onboarding Recruit
Employee
POLL
The missing link
>80%
HR leaders struggle with employees’ adoption
of their current HR Technology
PWC - Workforce of the future
Gallup - American workplace report
Poor employee adoption is a key reason for the failure of HR
transformation projects
Adoption Challenges
Varying
user behaviour
Managing
Change
Multiple
Workflows
Traditional Learning Methods Alone Are Not Effective Anymore
Classroom training is not
always effective
Poor Retention
The Forgetting Curve
90% of knowledge acquired
in a classroom
is forgotten within 1 week
Documentation discovery
is time consuming
Lost Productivity
30% of a typical working day
is spent on
knowledge discovery
IDC
Learner behaviour is
changing
Reduced engagement
Today’s learners expect
knowledge to be instant,
contextual & experiential
#Netflix #Uber
Reimagine Learning Delivery
Just enough
Bite sized information
Just in time
At the moment of need
Just for me
Personalized at scale
POLL
Driving Adoption with a Digital Adoption Platform (DAP)
Digital Adoption Playbook 2020 - Everest Group
HR Technology Adoption worsens with time: DAP can help
Economic Benefits of using a DAP
Drive faster onboarding and adoption
of critical workflows with Interactive
flows and Task List
Faster Adoption 1
Optimize User Experience with in-
depth analytics on application
engagement and Help content usage
Improved User Experience 2
Drive down support cost with
contextual Help on-demand, in the
moment of need
Reduced Support Cost 3
Ensure data accuracy and improve
process compliance with smart tips
and data validation
Improved Compliance 4
Auto parts retailer in the US drives down employee support cost on Oracle HCM
Objectives
● Personalized onboarding and task list to ensure seamless onboarding of new users
● On screen interactive guidance to guide users through their tasks in the application
● On-demand Self-Help for users in the moment of need, wherever they are in the application
Whatfix in action
Impact
● Reduce the time taken to onboard and train new users on the Oracle HCM application
● Reduce the number of support queries received by the employee support team
● 90% reduction in the number of support calls
● ~50% reduction in query resolution time per query in the employee support desk
● 40% reduction in knowledge discovery time (time spent on finding Help articles for Oracle HCM)
DEMO
QUESTIONS
?