summary of resolution amendments · • the resolved that provision updated to amend the...

1 Adopted Changes at 42nd Passenger Agency Conference – with expedited effectiveness 1 January 2020

SUMMARY OF RESOLUTION AMENDMENTS

42nd Passenger Agency Conference

Changes with expedited effectiveness 1 January 2020 This document aims to provide Agents with a high-level summary of upcoming changes to the Passenger Agency

Conference Resolutions that were adopted at the last Passenger Agency Conference that took place last October 2019 in

Geneva. Agents may refer to the Book of Expedited Resolutions that will provide additional details on the actual changes in

the provisions.

Another edition including the changes adopted for normal effectiveness 1 June 2020 will be issued in conjunction with the

Book of Finally Adopted Resolutions when it becomes available. Finally, Agents will have the complete list of salient aspects

included in the cover page of the next Travel Agent’s Handbook, as usual.

General

• Various resolutions will be rescinded to remove outdated provisions (Resolution 800x, 804f, 824a, 824d, 828, 850b,

862, 866a).

• Editorial amendments and alignment of Resolutions:

– Preamble amended to replace reference of “countries and/or territories” to “markets and regions” (Resolution 800,

812, 818g, 896).

– Correction of reference to interest rate in various Resolutions, as adopted from PAC/40 in 2017 where some areas

in Resolutions were not correctly updated at the time (Resolutions 812, 818g and 832).

– Minor amendments to ensure that the dispute process described within Resolution 812, 818g and 850m are

consistent and provide clear provisions for all parties. There is no change in the process.

Resolution 800a – Application Form For Accreditation as an IATA Passenger Sales Agent

New paragraph to include provisions for the application of Agents dedicated to selling only NDC transactions and do not

have a GDS contract.

Resolution 812 – Passenger Sales Agency Rules

• The RESOLVED that provision updated to amend the re-adoption of Remittance Holding Capacity calculation for PAC

2020. Added provision to ensure that Agents must be provided with a minimum of six months notification before new

calculations may take effect to ensure there is a minimum communication requirement.

• Section 5.5.4, 5.9.3, 5.9.4 will be amended to allow Agents to adjust their Financial Securities which will impact the

Agent’s Remittance Holding Capacity on a relative percentage basis instead of the adjustment being based upon the

difference in amount of the Financial Security provided. This applies to both increases and decreases.

• Section 5.6 increases the minimum Remittance Holding Capacity for Risk Status ‘A’ Agents to change from USD5,000

to USD10,000 to provide more flexibility to Agents.

• Section 6.5.1 is amended to reflect that Monthly Remittance Frequency is effective until 31 December 2019, except for

South Africa, Botswana and Morocco where the effective date is until 30 April 2020.

• Section 6.5.3 is amended so that the Remittance Frequencies and exceptions to Remittance dates adopted by

Conference will be reflected in a new Attachment ‘I’ to Resolution 812 for clarity, instead of having it published on

IATA’s website.

2 Adopted Changes at 42nd Passenger Agency Conference – with expedited effectiveness 1 January 2020

• Section 6.9.4 is amended to include the operations of Indonesia and Pakistan within its provision that governs the

encashment of Agents’ Financial Securities in the event of an Agent default.

• Section 6.10.1.1 is amended to limit Post-Billing Disputes to debit documents against Agents to avoid mistaken usage

as observed in the past two years to a small number of cases where Post-Billing Disputes have been made on credit

documents due to misunderstanding by the users of the functionality.

• Whereas 6.10.1.5 is amended to create further parity for a 7-day extension to be granted to either party of the dispute,

given that a response was provided from the counter party from the 24th day onwards, instead of solely on the 30th

day.

• Attachment ‘B’, New paragraph to include provisions for the application of Agents dedicated to sell only NDC

transactions and do not have a GDS contract).

Resolution 818g – Passenger Sales Agency Rules

• Attachment ‘A’, Section 1.6.2 is amended to reflect that Monthly Remittance Frequency is effective until 31 December

2019 except for Morocco where the effective date is until 30 April 2020.

• Section 1.11.1 is amended to limit Post-Billing Disputes to debit documents against Agents to avoid mistaken usage as

observed in the past two years to a small number of cases where Post-Billing Disputes have been made on credit

documents due to misunderstanding by the users of the functionality.

• Whereas 1.11.1.5 of the Attachment is amended to create further parity for a 7-day extension to be granted to either

party of the dispute, given that a response was provided from the counter party from the 24th day onwards, instead of

solely on the 30th day.

Resolution 824r – Refunds

Section 1 is amended to clarify that Refunds should be conducted against the original Airline and currency that the

transaction was issued in.

Resolution 866 – Definitions of Terms used in Passenger Agency Programme Resolutions

Amendments or inclusion of definitions to introduce concepts required for NDC Sales to be described under PAC

Resolution provisions.

RESOLUTIONS ADOPTED AT THE

FORTY SECOND PASSENGER AGENCY CONFERENCE

IATA Office Geneva, Switerland, 22-24 October 2019

FOR EXPEDITED IMPLEMENTATION

PAC/Reso/680

Paseo de la Castellana 95

28046 Madrid

Spain

M E M O R A N D U M PAC/Reso/680

To: All Members, Passenger Agency Conference

Accredited Representatives

From: Director, FDS Operations, GDC

Date: 30 November 2019

Subject: FORTY SECOND PASSENGER AGENCY CONFERENCE (PAConf/42)

IATA Office, Geneva, Switzerland 22-25 October 2019

ADOPTED RESOLUTIONS FOR EXPEDITED IMPLEMENTATION

1. Attached are the expedited Resolutions adopted at PAConf/42, 22-24 October 2019.

2. Members are requested kindly to file these Resolutions with their respective Government authorities,

where required, and to advise this office of such authorities’ reactions when received.

3. The filing period is 1-31 December 2019 for effectiveness 1 January 2020 (unless otherwise indicated).

4. You are reminded that these Resolutions will be declared effective upon receipt of the required

Government approvals, in accordance with Resolutions 001 and 006.

Juan Antonio Rodriguez

Director – FDS Operations, GDC

Contents

Extract From The Draft Minutes Of The Forty Second Passenger Agency Conference Relating To Expedited

Resolution Amendments............................................................................................................................................................................. 1

Outline Of Contents And Status Of Effectiveness ............................................................................................................................. 9

Resolution 800 - Passenger Sales Agency Rules ............................................................................................................................. 10

Resolution 800a - Application Form For Accreditation As An Iata Passenger Sales Agent .............................................. 11

Resolution 812 - Passenger Sales Agency Rules ............................................................................................................................. 12

Resolution 818g - Passenger Sales Agency Rules ........................................................................................................................... 31

Resolution 824r - Refunds ........................................................................................................................................................................ 35

Resolution 832 - Reporting And Remitting Procedures ................................................................................................................. 36

Resolution 866 - Definitions Of Terms Used In Passenger Agency Programme Resolutions .......................................... 37

Resolution 896 - Alternative Transfer Method Providers & Alternative Transfer Methods [Transparency In

Payments Transition] ................................................................................................................................................................................. 38

Page | 1 Filing Period (12-31 December 2019)

Effective/Implementation Date (1 January 2020)

EXTRACT FROM THE DRAFT MINUTES OF THE FORTY SECOND PASSENGER AGENCY CONFERENCE RELATING TO EXPEDITED RESOLUTION AMENDMENTS

Geneva, Switzerland

22-24 October 2019

ITEM R3 – CORRECTION IN REFERENCE TO COUNTRIES

M/ Mr. Alvarenga explained that this item proposed amending the preambles of Resolutions 800, 812, 818g

and 896 by replacing reference to ‘country’ with the more accurate reference of ‘markets and regions’.

M/ On a formal vote, Conference unanimously adopted the changes to the resolutions as shown at

Attachment ‘A’ to the agenda paper for expedited effectiveness of 1 January 2020.

M/ In addition, PAConf granted a temporary editorial right to the Secretary to similarly update any other

references to ‘country’ or ‘countries’ where necessary to ensure they were reflected correctly throughout

resolutions.

Action: Secretary

ITEM R13 – ENCASHMENT & SETTLEMENT OF BANK GUARANTEE, INSURANCE BOND OR

OTHER FORM OF GUARANTEE – ID AND PK

M/ Mr. Prabaharan reported that this paper concerned proposals by the LCAG-Ps of Indonesia and Pakistan

for those two countries to be included in Section 6.9.4 of Resolution 812 setting out the terms for encashment

of Bank Guarantees, Insurance Bonds or other forms of guarantee. The airlines had unanimously voted in favour

of the proposal which would limit their exposure in terms of default and satisfy those airlines that wished to

pursue stronger risk management practices. The provision was already in place for India and had also applied to

Singapore until the implementation of NewGen ISS when it was agreed that the RHC would be equal to the

Financial Security amount.

M/ On a formal vote, PAConf unanimously adopted the inclusion of Indonesia and Pakistan in Section 6.9.4

of Resolution 812 as shown on page 2 of the agenda paper for expedited effectiveness of 1 January 2020.

ITEM R14 – SUNSET MONTHLY REMITTANCE

ITEM R14.1 – REQUEST TO DEFER THE SUNSETTING OF MONTHLY REMITTANCE FOR BSP

ZA

ITEM R14.2 – REQUEST TO DEFER THE SUNSETTING OF MONTHLY REMITTANCE FOR BSP

BW

M/ Following the status report on item R14 given during the Open Session, the Chairman advised that he

would take items R14.1 and R14.2 together. These concerned specific requests from APJC ZA and APJC BW

for an extension of monthly remittance in their markets until 30 April 2020. The paper from APJC ZA included a

supporting letter received from the National Treasury of South Africa. APJC BW was asking for more time in

order to engage with corporate and government clients on the need to change or improve payment terms on



travel related transactions and were also in consultation with local banks seeking the introduction of lodge cards

in the market, which was seen as a vital component in addressing delayed payments by corporate clients. The

Chairman had some sympathy with their predicament and asked PAConf whether there would be a problem in

agreeing to an extension until 30 April 2020 for South Africa and Botswana.

M/ A member was also sympathetic to their request, however it was a little unpredictable and it could be

that, come the end of March, there would be another request to defer further.

M/ The Chairman believed it would be fair to indicate that no further extension would be granted and he

hoped that would be supported by Conference. He planned to take the vote on the basis that no further

extension would be tolerated.

M/ Mr. Herrero thought this was a good opportunity to show that they were listening to the APJCs and it was

important highlight that especially to APJCs that did not want to meet. APJC Spain had had an opportunity to

meet and agree to a plan, or request an extension, but it was not possible to do that if the APJC was not meeting.

M/ With respect to Spain, one of the countries still on monthly remittance, a member asked whether IATA

planned to inform all the agents in the market that monthly remittance would be removed effective 1 January

2020. Mr. Alvarenga confirmed that IATA had already done that and communicated that to the individual agents

that would be impacted. There had also been a conference call to explain what had happened at PAConf last

year and no objections were received from the Agents during the call.

M/ On a formal vote on items R14.1 and R14.2, and on the understanding that there would be no further

extension, PAConf unanimously agreed to extend the sunsetting of monthly remittance in South Africa and

Botswana until 30 April 2020. Unanimously adopted.

ITEM R14.3 – MOROCCO – LETTER FROM APJC CHAIRMAN

M/ Further to the discussion the previous day during the Open Session, Mr. Alvarenga reported that there

had been an overnight exchange of emails with the PAConf delegate from Morocco requesting that the deadline

for the removal of monthly remittance for their market also be delayed to April 2020. In support of their request,

the PAConf representative cited the challenging economic environment, corporate payment delays and issues

with credit card payment among others. The member proposed holding a new APJC meeting in the next few

weeks and was ready to work closely with the travel agents and airlines on an action plan to ensure a smooth

transition to a new remittance frequency. That was the stated position of the carrier for any subsequent vote on

this item.

M/ The Chairman advised that he would take a vote on item R14.3 to postpone the sunsetting of monthly

remittance in Morocco as subsequently amended by the national carrier to request consideration of a 30 April

2020 sunset date, on the understanding that the same provisions as for South Africa and Botswana would apply

in that no further extension or exemption would be granted. On that basis, Conference unanimously approved

extending the deadline for the sunsetting of monthly remittance in Morocco until 30 April 2020.

M/ The Chairman highlighted that after 30 April next year, remittance frequency in 180 countries worldwide,

with the exception of Israel and Tunisia, would be at least fortnightly. He thought that was excellent progress but

asked IATA to see what it could do to move the last two countries also.

M/ Mr. Lugo stated that eliminating monthly remittance in Israel would present a competition law problem

and IATA was trying to introduce variable remittance scheme where airlines and agents could agree bilaterally

and that would satisfy Israeli competition law. It would still require negotiation with the APJC. APJC Israel was a



very unique institution and it did not function like other APJCs. He had spoken with the IATA Country Manager

and they would see how it went.

M/ The Chairman asked that this be a formal item on the agenda of the next APJC Israel meeting.

Concluding the discussion on this item, he congratulated PAConf on the action it had taken and thought it was a

good step forward.

Action: Legal/APJC Israel

ITEM R16 – RHC RE-ADOPTION

M/ Ms. Simoes reminded PAConf that the 100% RHC formula had been adopted after significant discussion

with the global travel agent associations. At the time, it was agreed that the formula would be reviewed by this

year’s Conference following a full year of NewGen ISS. In addition to the information in the agenda paper, Ms.

Simoes then presented a few slides with the global RHC results, showing that less than 2% of agents were

reaching their RHC limit on a monthly basis. Less than 4% were reaching 75% of their RHC on a monthly basis

and for the 12 month period October 2018 to September 2019, only 6.7% of agents migrated had reached 100%

of their RHC level. The RHC results were consistent with expectations and demonstrated that the majority of

agents had not been impacted by the RHC to date and suggested that cumulatively, with a +100% growth

threshold, only a small minority of agents would reach their RHC on an annual basis.

M/ When the analysis had been undertaken, it was recognized that NewGen ISS had only been live in a

handful of countries for 12 months. In consultation with PSG, it was proposed to recommend to Conference that

the current +100% RHC formula should be re-adopted for another year pending further analysis. Therefore this

paper was asking Conference to re-adopt the provisions under Resolution 812, Section 5.6 subject to further

analysis of the RHC results in NewGen ISS migrated markets and review of the RHC calculation by Conference in

2020. IATA would also consult with the agent community in a timely manner if there was any intent to change the

calculation.

M/ Ms. Simoes then highlighted that, in doing the initial analysis, the country-specific details for Canada

revealed that the minimum RHC amount for Risk Status A agents, established at the equivalent of USD 5,000, was

too low. PSG had therefore endorsed raising the amount to USD 10,000, which would still limit the airlines’ risk

exposure whilst allowing agents, who in the past had little or no Cash sales, greater flexibility year over year. As

indicated in the agenda paper, that change was being requested for expedited effectiveness.

M/ A member commented that, whilst he did not object to the formula being extended for another year, he

did have difficulty in explaining to agents why there was no difference in the formula for Risk Status A and Risk

Status B agents. He suggested that perhaps consideration could be given to having a different formula for Risk

Status A, B and C agents.

M/ In terms of the agreement to go forward with the same calculation, Ms. Simoes explained that that had

come out of the decision with the global travel agent associations, until they had more experience with a greater

number of countries being live with NewGen ISS for an extended period of time. It was something that could be

considered, but the proposal here simply represented how the consultation had taken place and the outcome of

that consultation.

M/ The Chairman advised that he would take two formal votes. The first vote would be on Attachment A,

pages 1-2, to increase the RHC minimum amount from USD 5,000 to USD 10,000. The second vote was on

Attachment B to readopt the existing RHC formula for a further year.



M/ A member agreed that whilst it was correct to say that they needed to look at the formula, they also had

to look at all the elements together. They had put a lot on the travel agents in recent years. He would like to look

at the different components and have them assessed, otherwise they were in danger of only looking at part of

the puzzle. They had not yet found the perfect solution and whilst he did not disagree with the action taken here

today, he thought they were still facing a broader problem that should be looked at by PSG.

M/ The Chairman agreed that the NGI arrangements would need to be monitored constantly to make sure

they had got things right. Mr. Popovich supported the need for further evaluation and suggested that they should

also review their tool set to see if they were using the tools in the right way.

Action: NGI Team

M/ On a formal vote, PAConf unanimously adopted the changes shown at Attachments A and B to the

agenda paper for expedited effectiveness of 1 January 2020. The Chairman commented that it was very likely

that there would be a proposal to revise the formula for next year’s Conference

ITEM R18 – NDC FOR BSP – CHANGES TO APPLICATION FORM

M/ Presenting this item, Mr. Alvarenga explained that with the implementation of NDC, a seller might decide

to have its air transaction issuances fully processed outside the GDS channel, but nonetheless still show an

interest in becoming an IATA Accredited Agent to benefit from the value proposition of participating in a BSP. It

was therefore proposed to amend Resolutions 800a and 812 Attachment B (Application Forms for Accreditation

as an IATA Passenger Sales Agent) to indicate the seller conducted NDC-only transactions with airlines and to

provide IATA with a letter of recommendation from an IATA Member Airline.

M/ On a formal vote, PAConf unanimously adopted the proposed amendments to Resolution 800a and 812

Attachment ‘B’ as shown in the body of the agenda paper for expedited effectiveness of 1 January 2020.

ITEM R20 – SETTLEMENT WITH ORDERS (SWO)

M/ Speaking to this item, Mr. Ruy (Head, SwO Programme) reported that the SwO messaging standard under

Resolution 758 had been unanimously approved by the Passenger Standards Conference (PSC) meaning that

airlines and agents could start using the SwO standard. The objective of this paper was to clarify that Orders

sent by BSP airlines formed part of the agency risk management framework under the Passenger Agency

Programme.

M/ PAConf unanimously endorsed the proposal to amend the definition for ‘BILLING’ in Resolution 866 and

include a new definition for ‘ORDER MANAGEMENT SYSTEM (OMS)’ as shown in the agenda paper for expedited

effectiveness of 1 January 2020.

ITEM R25 – CHANGES IN REMITTANCE DATE – SAUDI ARABIA

M/ Ms. Awwad presented this item from APJC Saudi Arabia. She explained that Saudi Arabia was on four

times a month Remittance Frequency but there were two long holidays a year, Eid and Hajj, where it was proposed

to postpone the remittance dates during those periods to the second working day after the holidays as banks

were naturally very busy immediately after the holidays. The APJC had unanimously endorsed the proposal for

1 January 2020 effectiveness.

M/ The Chairman had difficulty with the proposal as there was no resolution text to go with it and it was

unclear how it was supposed to work. He thought it would be a difficult thing to administer and thought some



resolution text would be needed. He asked the national carrier, Ms. Awwad and Mr. Alvarenga to discuss the

matter off the floor to see what could be done.

M/ Later in the meeting, under discussion of item R33, it was agreed that an exception for Saudi Arabia to

accommodate this proposal would be included in the new Attachment ‘I’ being developed as part of Resolution

812.

Action: Secretary

ITEM R27 – DISPUTED AGENCY DEBIT MEMOS

M/ Ms. Manova reported that this item had come about as a result of an issue raised by the GDC highlighting

that the text in Resolution 850m, Section 4.9 was not aligned with the text in Resolution 812, Section 6.6.7 and

Resolution 818g, Attachment ‘A’, Section 1.7.9, giving rise to a number of TAC cases as explained in detail in the

agenda paper. The request was therefore to adopt clarification of the language in Resolutions 812 and 818g to

reflect the intent of Resolution 850m.

M/ On a formal vote, Conference unanimously adopted the proposed resolution changes set out in

Attachment ‘A’ of the agenda paper for expedited effectiveness of 1 January 2020.

ITEM R29 – RESOLUTION 824R – REFUNDS

M/ Mr. Saenz reported that a review by the RET Validation Task Force (RVTF), which was currently working

on the systematic revision of all RET validations application in the IATA DPC system to ensure compliance with

the DISH rules as well as PAC and PSC resolutions, had resulted in two proposals relating to refunds of traffic

documents. The first was that any refund should be affected in the currency in which the document was originally

issued, and the second was to clarify that the traffic document could only be refunded using the same airline

ticketing authority.

M/ On a formal vote, Conference unanimously adopted the proposed resolution changes set out in the body

of the agenda paper for expedited effectiveness of 1 January 2020.

ITEM R33 – INCLUSION OF REPORTING & REMITTANCE EXCEPTIONS IN R812

M/ Ms. Wan reminded PAConf that Resolution 818g Attachment C contained a list of exceptions to

remittance dates submitted by the APJCs to Conference. With the migration to Resolution 812, it had been

decided to upload that information onto the IATA website instead of putting it as an attachment to the resolution

in the Resolutions Manual. Since then, the governance team had realized that the upload was difficult to find and

maintain, and it did not seem like a binding document because it was not part of the resolution. The

recommendation therefore was to put the information back into the resolution as an attachment to Resolution

812 and, for completeness, also to include information on remittance frequencies as well as exceptions, as

shown at Attachment A to the agenda paper. If adopted by Conference, the governance team also requested

editorial rights to include any changes adopted by this Conference into the new Attachment, including the Saudi

Arabia exception discussed earlier under item R25.

M/ The Chairman regarded this as a major change, but believed it would be very beneficial. On a formal vote,

Conference unanimously adopted the proposed changes to Resolution 812, Section 6.5.3.2 as shown in the body

of the agenda paper and the inclusion of a new Attachment ‘I’ to Resolution as shown on pages 1-21 of

Attachment ‘A’, in addition to any editorial amendments to include changes adopted by PAConf/42, for expedited

effectiveness of 1 January 2020.



M/ Reminding Conference of discussions under item R25 the previous day, the Chairman ascertained that

there were no further comments and no opposition to going into the Attachment ‘I’ agreed under item R33.

Action: Secretary

ITEM R35 – EDITORIAL CHANGES TO RESOLUTIONS 812, 818G AND 832

M/ Mr. Mula advised that this item was an editorial change to align text in certain resolutions according to

the agency fees tables adopted by PAConf in 2017.

M/ On a formal vote, Conference unanimously adopted the proposed amendments to Resolutions 812,

818g and 832 set out at Attachment ‘A’ of the agenda paper for expedited effectiveness of 1 January 2020.

ITEM R37 – AMENDMENT TO RESOLUTION 812 SECTION 5

M/ Mr. Lugo advised that Revision 2 to R37 dated 22 October 2019, circulated on site, would need to be

rescinded and withdrawn. When a group of member airlines had met after the PSG on Monday there was some

brainstorming on Resolution 812 Section 5 concerning increases and decreases in the RHC as a result of

increases or decreases in the Financial Security. He had advised that the paper would need to be reviewed by

competition law counsel in the major regions. Regretfully, competition law counsel in Australia was currently

travelling but the view of Canadian and EU counsel was that the proposal that the increase in the Remittance

Holding Capacity could not exceed 25% of the FS calculation as per LFC over a rolling 12 month period would

appear to be an arbitrary cap on expanding an agent’s business even though the 25% was a potential risk

mitigation tool. He believed that the proposal might benefit from review in a Legal Working Group and in the

meantime strongly recommended its withdrawal and PAConf should address Revision No. 1 dated 16 October

2019.

M/ The member submitting the item stressed that this issue was a huge concern to airlines and this proposal

aimed at addressing a loophole in the resolution that was a risk for them all. Whilst reluctantly he could agree to

set Revision No. 2 aside and concentrate on Revisions No. 1, it was extremely important for PAConf to endorse

that proposal which would at least afford them some measure of protection.

M/ The Chairman agreed that this was a very important item. It was a shame that Revision No. 2 had to be

put to one side, as he thought that would have been a better way forward.

M/ During discussion, there was consensus that something had to be done but some carriers were

concerned that they were potentially closing one risk but opening up another.

M/ A member asked IATA Legal whether a percentage as proposed in Revision No. 2 was unacceptable or

whether there was any possibility of working around that to find a solution? If it was made clear that the intention

behind the proposal was not really a capping of sales, because an agent could request an increase in their RHC

if they had an increase in sales, but it was just to limit the increase in the RHC because of the Financial Security.

Would it be possible to find a solution or were they stuck with the proposal in Revision No. 1?

M/ Mr. Lugo agreed that there needed to be a solution to the problem. Unfortunately the solution presented

in Revision No. 2 was impacted by antitrust laws and according to IATA’s competition law counsel in Canada and

the EU, it would be arbitrary, restrictive on agents’ expanding their business and would be seen as a collective

boycott by IATA members in violation of antitrust laws. So there were indeed concerns. That being said, the

resolution as drafted did present a risk and some agents had taken advantage. The intention behind the

resolution as drafted was to give agents flexibility. Unfortunately this was not something that could be resolved

easily in a breakout session here and they would need to work very closely with international competition law



counsel to try to find a solution that would protect the airlines from unscrupulous agents and not violate

competition law.

M/ The Chairman asked whether it would be more acceptable to have a range of amounts rather than a fixed

percentage however Mr. Lugo advised that that would require more discussion with competition law counsel.

The best way forward would be to have airlines and external counsel discuss the problem. He would be happy to

arrange a joint meeting with a selection of carriers.

M/ The Chairman asked the member submitting this item whether he would feel more comfortable if he

could declare the item defeated on the understanding that within the next fortnight there would be a conference

call with PSG and external legal counsel to address this one topic to try to find a satisfactory solution more on

the lines of Revision No. 2 than Revision No. 1.

M/ The member was reluctant to postpone this because they had an opportunity to discuss it here rather

than on a conference call when, if that failed, they would be in big trouble.

M/ On a formal vote on item R37, Revision No. 1 dated 16 October 2019, no carriers were opposed but 5

carriers abstained by name – AF AI BA KL UA and the proposal was therefore adopted for expedited

effectiveness of 1 January 2020. The carrier submitting the item thanked everyone for their support and asked

whether it would be possible to have an earlier implementation.

M/ The Chairman and Mr. Popovich voiced their thanks to the member for having raised this issue and for

having put forward something that was of benefit for the whole industry. The Chairman advised he would look

into whether it would be possible to have an earlier implementation.

M/ Later in the day, after consultation, the Chairman advised that it would not be possible to implement this

prior to 1 January, however at least they had adopted something. He asked whether there was any interest in

trying to see if the proposal could be improved upon by inserting a range of percentages on the understanding

that any further changes would be implemented by mail vote but still implemented on 1 January 2020?

M/ Mr. Lugo reported that he had a proposal which he would discuss first with competition law counsel and

then come back. The Chairman asked, if it might be possible to come up with something better, Mr. Lugo could

send out an email to PSG and then they could look at arranging a conference call.

Action: Mr. Lugo

M/ The Chairman recollected that during discussion, a member had asked whether it would be possible to

have a list of those agents that had already requested a decrease in their FS amount under Resolution 812,

Section 5, for risk mitigation purposes. Mr. Rodriguez confirmed that the action had been for him and Mr. Lugo

to look at the possibility of providing some of this information. Unfortunately, due to the necessity of dealing with

another item during the break, it had not been possible to discuss this with Mr. Lugo. He asked for a little more

time to look into the matter.

Action: Mr. Rodriguez/Mr. Lugo

ITEM R38 – CHANGING REMITTANCE DATE DUE TO ADMINISTRATIVE HOLIDAY

M/ Ms. Wan introduced this paper from APJC Turkey, explaining that from time to time the Turkish

government would occasionally announce pre and post-weekdays of the religious holiday as an administrative

holiday for the public sector that were not preempted in any published calendar or announced beforehand. This

had been dealt with in the past by going through a lengthy exception process and now the APJC wanted to



formalize that arrangement through an exception in resolution, as detailed in the agenda paper. Although the

paper made reference to an exception in Resolution 818g, it would be more appropriate to have it recorded in

the newly-adopted Attachment ‘I’ to Resolution 812.

M/ On a formal vote, PAConf unanimously endorsed the proposal for expedited effectiveness of 1 January

2020.

ITEM R47 – POST-BILLING DISPUTES – PROCESS ENHANCEMENTS

M/ Ms. Manova reminded PAConf of the changes introduced in the post-billing dispute process almost two

years ago and highlighted in particular two aspects that had been identified and brought to the ADM Group for

further analysis. The first was whether the additional 7 days should only be granted upon interaction on the

resolution day, and the second was whether all document types should be available for post-billing dispute.

M/ In addition to the background information set out in the agenda paper, Ms. Manova also provided a

presentation to illustrate the two proposals being put forward. She explained that the first proposal was to

extend the application of the 7 days, from the 24th day onwards. That would not increase the total timeframe for

managing post-billing disputes. The current provisions only allowed for an additional 7 days to be granted if a

comment was provided on the 30th day. However, there were many scenarios where a comment placed even on

the 28th day may not be seen by the other party, so the proposed change took into consideration potential long

weekends and bank holidays.

M/ The second proposal was to disable the possibility of raising a post-billing dispute for Refund

transactions as the post-billing dispute model was being misunderstood and misused by users, causing

duplicate payments in cases where a post-billing dispute was closed in favour of the agent or where no

agreement had been reached between the parties. The ADM Group had undertaken an analysis of all post-billing

dispute examples over the past two years, reviewing such cases in detail and had confirmed that the present

proposal made sense.

M/ On a formal vote, PAConf unanimously adopted the proposals and the changes to resolutions 812 and

818g Attachment A as shown at Attachment A to the agenda paper, for expedited effectiveness of 1 January

2020.



OUTLINE OF CONTENTS AND STATUS OF EFFECTIVENESS

Expedited Resolutions adopted at:

Forty Second Passenger Agency Conference (PAConf/42)

22-24 October 2019

Intended Effective Date: 1 January 2020

(unless stated otherwise)

Resolution

Title

PAConf/42

Agenda Item

PAC(556)800 (except USA) Passenger Sales Agency Rules R3

PAC(546)800a (except USA) Application Form For

Accreditation as an IATA

Passenger Sales Agent

R18

PAC(556)812 (except USA) Passenger Sales Agency Rules R3, R13, R14.1,

R14.2, R16, R18,

R25, R27, R33,

R35, R37, R38, R47

PAC(556)818g(except USA) Passenger Sales Agency Rules R3, R14.3, R27,

R35, R47

PAC(556)824r (except USA) Refunds R29

PAC(556)832 (except USA)

(except 818g and 812 countries)

Reporting and Remitting

Procedures

R35

PAC(556)866 (except USA) Definitions of Terms Used in

Passenger Agency Programme

Resolutions

R20

PAC(556)896 (except USA) Alternative Transfer Method

Providers & Alternative Transfer

Methods [Transparency In

Payments Transition]

R3

Resolution 800



PASSENGER SALES AGENCY RULES (Amending)

PAC(556)800 (except USA) Expiry: Indefinite

Type: B

Amend Resolution 800 as shown below: This Resolution is applicable in the following countries and/or territories markets and regions:

Afghanistan, Algeria, Angola, Armenia, Belarus, Bhutan, Brunei Darussalam, Burundi, Cape Verde, Christmas

Island, Cocos (Keeling) Islands, Cuba, Comoros, Democratic People's Republic of Korea (DPRK), Democratic

Republic of Congo, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands/Malvinas, Gambia, Guinea, Guinea-

Bissau, Indian Ocean Islands, Islamic Republic of Iran, Iraq, Israel, Laos (Peoples' Democratic Republic), Liberia,

Libya, Madagascar, Maldives, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, Tajikistan, Timor

Leste, Turkmenistan, and Uzbekistan.

Resolution 800a



APPLICATION FORM FOR ACCREDITATION AS AN IATA PASSENGER SALES AGENT (Amending)

PAC(556)800a (except USA) Expiry: Indefinite

Type: B

Amend Resolution 800a as shown below: 8.7 Please indicate the GDS with which you have signed a contract:

In absence of contract with GDS, kindly confirm you carry only NDC transactions with Airlines, and provide IATA

with one (1) letter of recommendation from an IATA Member Airline.

Resolution 812





Type: B

Amend Resolution 812 as shown below:

This Resolution is applicable in the following countries market and regions:

Area 1: Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire,

Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican

Republic, Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras,

Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia,

Saint Vincent and the Grenadines, St. Eustatius, St. Maarten (Dutch part), Saba, Suriname, Trinidad and Tobago,

Turks and Caicos Islands, Uruguay, Venezuela.

Area 2: Africa: Botswana, Central/West Africa(1), Egypt, Ethiopia, Ghana, Kenya, Lesotho, Malawi, Mauritius,

Mayotte, Morocco, Mozambique, Namibia, Nigeria, Reunion Island, Rwanda, South Africa, Sudan, Swaziland,

Tanzania, Tunisia, Uganda, Zambia, Zimbabwe.

Area 2: Europe: Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia & Herzegovina, Bulgaria, Channel Islands,

Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland,

Hungary, Iceland, Isle of Man, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia

(FYROM), Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Cyprus, Romania, Russian

Federation, San Marino, Serbia & Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine,

United Kingdom.

Area 2: Middle East: Gulf Area(2), Jordan, Kuwait, Lebanon, Saudi Arabia, Syrian Arab Republic, Yemen.

Area 3: Bangladesh, Cambodia, Chinese Taipei, Hong Kong (SAR), India, Indonesia, Japan, Kazakhstan, Korea,

Kyrgyzstan, Macau (SAR, China), Malaysia, Mongolia, Myanmar, Nepal, Pakistan, People’s Republic of China,

Philippines, Singapore, South West Pacific, Sri Lanka, Thailand, Vietnam.

[…]

RESOLVED that:

1. The provisions of this Resolution are adopted and effective 1 March 2018, except the provisions of sections

6.15 to 6.18, which became effective 1 January 2017.

2. This Resolution will be implemented in a country or group of countries upon notification of the Agency

Administrator in accordance with the provisions of Resolution 846. Notification of the date of implementation

of this Resolution shall be given to all Members by the Agency Administrator with a minimum of 60 days’ notice.

3. The provisions of section 5.6 will be reviewed at the PAC taking place in 2019 2020, and will be subject to re-

adoption. In the event that PAC amends the Remittance Holding Capacity calculation established in Resolution

812 section 5.6, Accredited Agents will be notified of the change, at minimum, six months before the new

calculation takes effect.



4. Where this Resolution is implemented in a country or group of countries, Resolution 848 will no longer apply

in that country(ies).

5. Where Resolution 812a is implemented in a country or group of countries at a later date than this Resolution,

any provisions which refer to Resolution 812a will only become effective as of such later date.

[…]

5.5.4. Failure to Provide a Financial Security

5.5.4.1 Where the request relates to an increase in the amount of FS and IATA already holds a Financial Security

for that Agent, failure to provide the increase in the amount of the Financial Security by the deadline will result in

the Agent’s Remittance Holding Capacity being reduced by the same percentage of increase in the Financial

Security requested decreased by the difference between the requested Financial Security amount and the

Financial Security amount already held by IATA.

[…]

5.6 CASH CONDITION–REMITTANCE HOLDING CAPACITY

5.6.1 Risk Status “A” and “B”

5.6.1.1 Subject to sections 5.6.1.4, the Remittance Holding Capacity granted to the Agent having Risk Status

“A” or “B” will be determined by aggregating the amount calculated under the following formula in respect of

the Agent in each applicable country:

Remittance Holding Capacity = Total Days × Total BSP Cash Turnover 3 highest Reporting Periods × 2

Days in Reporting Period × 3

where:

“Total Days” means the number of days from the beginning of the Agent's Reporting Period to the Remittance

Date in respect of that Reporting Period(s) applicable to the Agent in the applicable country;

“Total BSP Cash Turnover 3 highest Reporting Periods” means the total cash turnover of the Agent in the

applicable country over the three highest Reporting Periods of the 12 months prior to the date the Remittance

Holding Capacity is calculated; and

5.6.1.2 For countries with individualised airline Reporting Periods, the Remittance Holding Capacity will be

calculated by aggregating the amounts calculated under the formula in section 5.6.1.1 for each individualised

frequency of Remittance, using the three highest Reporting Periods for each frequency.

5.6.1.3 Subject to the provisions of sections 5.8 and 5.9.3-5.9.5, or a change to the Agent's Risk Status, the

Remittance Holding Capacity calculated under section 5.6.1.1 will apply for a period of 12 months from the date

of calculation.

5.6.1.4 Where an Agent holding Standard Accreditation with Cash Facility is required to provide, in accordance

with applicable Local Financial Criteria, a Financial Security for an amount that is higher than the amount



calculated under the formula in section 5.6.1.1 above, the Remittance Holding Capacity granted to the Agent

will be equal to the amount of the Financial Security provided.

5.6.1.5 For the Agent having Risk Status “A”, the Remittance Holding Capacity granted will be not less than the

equivalent of USD 5,000 10,000.

5.6.1.6 For the Agent holding Multi-Country Accreditation, the Remittance Holding Capacity determined under

section 5.6.1.1 will be established, at the Agent's option, in one of the following currencies:

(a) United States Dollar (USD);

(b) Euro (EUR);

(c) Pound Sterling (GBP);

(d) Australian Dollar (AUD);

(e) Singapore Dollar (SGD),

by conversion of each amount to be aggregated under section 5.6.1.1 into the selected currency.

5.6.1.7 In the event that the Remittance Frequency in a market changes and/or an Agent voluntarily elects to

remit on a different frequency, the Agent's Remittance Holding Capacity will be recalculated taking into

consideration the revised Remittance Frequency.

5.6.2 Agent with Risk Status “C”

5.6.2.1 The Remittance Holding Capacity granted to the Agent having Risk Status “C” will be equal to the

amount of the Financial Security provided by the Agent.

5.6.2.2 For the Agent holding Multi-Country Accreditation, the Remittance Holding Capacity will be established,

at the Agent's option, in one of the currencies set out in section 5.6.1.5.

5.6.3 CHINA ONLY The Remittance Holding Capacity granted to the Agent, regardless of its Risk Status, will be

at all times equal to 90% of the total Financial Security amount provided by the Agent.

5.6.4 CHINA ONLY For BSP China Domestic Agents, the Financial Security will be calculated as per provisions

of the Local Financial Security Criteria.

[…]

5.9.3 Reaching or Exceeding the Remittance Holding Capacity

5.9.3.1 If All Amounts Owing are, at any time, equal to or higher than the Remittance Holding Capacity, the Cash

Payment Method will be removed from the Agent, (but other authorized Payment Methods, in accordance with

section 2.1.2.1, will continue to be available), until the Agent has either:

(a) remitted in advance of, or on, the Remittance Date, to reduce All Amounts Owing below its Remittance Holding

Capacity; or

(b) provided an additional Financial Security amount, in which case its Remittance Holding Capacity will be

increased:

(i) subject to section 5.9.3.1(b)(ii), by the same percentage of amount as the additional Financial Security

amount provided; or



(ii) in the case of the Agent holding Standard Accreditation with Cash Facility, by such other amount as

determined in accordance with the applicable Local Financial Criteria.

5.9.4 Management of Remittance Holding Capacity Where All Amounts Owing Are Less Than the Remittance

Holding Capacity

5.9.4.1 If All Amounts Owing are, at any time, lower than the Remittance Holding Capacity, the Agent may, subject

to any minimum amount established in the applicable Local Financial Criteria or Multi-Country Financial Criteria,

reduce the amount of the Financial Security provided in accordance with sections 5.5, 5.9.3.1(b) or any other

section of this Resolution, in such case the Remittance Holding Capacity will be decreased:

(a) Subject to section 5.9.4.1(b), by the same percentage of decrease in amount as the reduction of the

Financial Security amount ; or

(b) In the case of the Agent holding Standard Accreditation with Cash Facility, by such other amount as

determined in accordance with the applicable Local Financial Criteria;

provided that All Amounts Owing do not equal or exceed the new Remittance Holding Capacity.

5.9.4.2 Notwithstanding any other provision under this section 5, the Agent may at any time increase its

Remittance Holding Capacity by either:

1. providing IATA with a Financial Security for a higher amount, or,

2. for the Agent with Risk Status ‘A’ in a market with no minimum Financial Security requirement, providing a new

Financial Security.

The Remittance Holding Capacity will be increased:

(a) by the same percentage of amount as the new or additional Financial Security amount provided or

subject to section 5.9.3.1 (b), or,

(b) in the case of the Agent holding Standard Accreditation with Cash Facility, by such other amount as

determined in accordance with the applicable Local Financial Criteria.

[…]

6.12 REMITTANCE OF AMOUNTS DUE

6.12.1 This section 6.12 governs the remittance to IATA of All Amounts Owing by the Agent who is in Payment

Default.

6.12.2 If the Agent who is in Payment Default is able to demonstrate to the satisfaction of IATA prior to the

effective date of termination specified in the Notice of Payment Default issued in accordance with section

6.9.2.1(b) that:

(a) All Amounts Owing, if any, have been remitted to IATA, or

(b) at least 20% of All Amounts Owing have been remitted and a firm schedule for repayment by instalments

within twelve months of the balance plus interest at the official (prime) bank rate plus one two percent has been

agreed between IATA and the Agent; or

(c) an alternative repayment schedule and conditions, initiated by the Agent, have been agreed between the

Agent and IATA on the basis that:



(i) the Agent has remitted not less than 20% of All Amounts Owing and can demonstrate to IATA's satisfaction

that it has taken all steps possible to remit at least 50% of All Amounts Owing; and

(ii) a firm schedule for repayment by instalments over an agreed period of no more than twelve months; and

(iii) the repayments will cover the balance plus interest at the official (prime) bank rate plus one two percent or,

in any event, will provide for payment of interest at a rate similar to that set out in Subparagraph 6.12.2(b),

IATA will notify the BSP Airlines accordingly and section 6.11.3.2 will apply in respect of that Notice of Payment

Default.

[…]

6.5 REMITTANCE

6.5.1 The provisions of this section 6.5 govern the general remittance procedures and frequencies for the

remittance of Billings by the Agent.

6.5.1.1 Please note that Monthly Remittance Frequency will be removed effective 31 December 2019 and all

relevant paragraphs in this Manual will be rescinded effective 1 January 2020. APJCs are required to meet and

determine a precise date and plan to transit into a more frequent Remittance Frequency no later than 30 June

2019, with an effectiveness date no later than 31 December 2019.

In the countries where Monthly Remittance Frequency is available it is only effective until 31 December 2019

except that for South Africa, Botswana and Morocco where the effective date is 30 April 2020.

[…]

6.5.3 Frequency of Remittance

6.5.3.1 The Conference will establish the standard Remittance Frequency and, if considered appropriate, any

additional more frequent Remittance Frequencies for Agent remittances in each country. The relevant

Remittance Date will be communicated to all Agents participating in each BSP.

6.5.3.2 IATA will publish the The Remittance Frequencies and any exceptions as adopted by the Conference in

accordance to 6.5.3.1 applicable to each country are reflected in Attachment ‘I’ of this Resolution on its website.

[…]

6.6.7 Disputed Agency Debit Memo

The provisions of this paragraph should be read in conjunction with the provisions concerning ADMs as

provided in Resolution 850m.



6.6.7.1 an Agent may for reason dispute an ADM, except for an ADM issued as a means to collect credit card

chargebacks in accordance to Resolution 890 Section 4.7,

6.6.7.2 an Agent shall have a maximum of 15 days in which to review and dispute an ADM prior to its submission

to BSP for inclusion in the Billing,

6.6.7.3 when an ADM is disputed prior to it being submitted to the BSP for processing, it will be recorded as

disputed, and will not be included in the Billing,

6.6.7.4 if an Agent disputes an ADM within the minimum dispute period it shall be suspended from the BSP

process and settlement of the dispute will be for resolution between the Agent and Airline concerned:

(a) in the event an Agent disputes an ADM and, after agreement between the Airline and the Agent, it is

determined that the purpose of that ADM was correct, the Airline will advise the Agent and the BSP accordingly

and the ADM as originally submitted will be processed. All subsequent disputes of such ADM must be dealt with

according to the process as described in this Resolution 812, Section 6.10.

(b) if as a result of an Agent dispute it is determined after agreement between the Airline and the Agent that the

ADM needs adjustment, the Airline will submit to the Agent and the BSP the adjusted ADM, in the form of a new

ADM, in which case only the new ADM shall be processed,

(c) all disputes are to be settled by the Airline within 60 days of receipt. Once the status of the ADM dispute has

been set, notwithstanding if the 60 days have been reached or not, all subsequent disputes of such ADM must

be dealt with according to the process as described in this Resolution 812, Section 6.10,

6.6.7.5 an ADM that has been included in the BSP Billing will be processed for payment. All subsequent

disputes of such ADM, must be dealt with according to the process as described in this Resolution 812,

Section 6.10,

6.6.7.6 If after 60 days of receipt of a disputed ADM by an Airline the dispute has not been settled resolved,

despite consultation between the Airline and the Agent, such ADM will no longer be suspended and will be

withdrawn from the BSP process,

6.6.7.7 Such ADM dispute is now for bilateral resolution between the Airline and the Agent.

6.6.7.8 No more than one ADM must be raised in relation to one original ticket issuance. When more than one

ADM is raised in relation to the same ticket it must be specified that it is for a different adjustment than

previous.

[…]

6.9.4 Encashment of Bank Guarantee, Insurance Bond or Other Form of Guarantee (India, Indonesia and

Pakistan only)

6.9.4.1 In the event that the Agent's BSP bank guarantee, insurance bond or any other form of guarantee, if

applicable is insufficient to provide a full settlement to each of the BSP participating Airlines concerned listed in



the Billing which has been subject to the Agent's default, each such BSP Airline shall be provided with a

prorated amount of the bank guarantee, insurance bond or other form of guarantee in proportion to its

percentage share in Billing up to the date when the full amount of the bank guarantee, insurance bond or other

form of guarantee was exceeded. In the event that the Agent has provided a separate bank guarantee,

insurance bond or any other form of guarantee in favour of a specific BSP Airline for Accountable Transactions,

such BSP Airline shall not be entitled to any payment under the Agent's BSP bank guarantee, insurance bond or

other form of guarantee until all outstanding indebtedness of the Agent to other BSP Airlines shall be

discharged. In the event that the Agent owned by a Member, where the Member or Member's parent company

holds greater than 50% of the equity of the Agent or the Agent's parent company, is declared in Default, such

member shall not be entitled to any payment under the Agent's BSP bank guarantee, insurance bond or other

form of guarantee.

[…]

6.10.1 DISPUTES (Except Argentina and Russian Federation)

6.10.1.1 In order to be dealt with through BSP, disputes raised by the Agent must:

(a) be registered with IATA via BSPlink (ASD in China);

(b) relate to a specified amount as part of a Billing;

(c) state a substantive reason for the dispute supported by written evidence of that dispute;

(d) be raised by the Agent within 12 months of the date of the Accountable Transaction;

(e) be added to the daily dispute file.

(f) be unrelated to a chargeback issued by means of an ADM pursuant to Resolution 890 subsection 4.7.

(g) be unrelated to a refund transaction.

6.10.1.2 All validly disputed amounts will continue to form part of the Billing and the Agent must remit the

disputed amount to the BSP on the Remittance Date notwithstanding the existence of the dispute.

6.10.1.3 All disputed amounts paid by the Agent will be held by IATA for a period of 30 days or until the dispute

is resolved, whichever is earlier.

6.10.1.4 For Reported Sales markets, any disputed amount received from the Agent and paid to a BSP Airline

will be deducted from the BSP settlement of that BSP Airline in the following Reporting Period and held for a

period of 30 days or until the dispute is resolved, whichever is earlier.

6.10.1.5 All disputes must be resolved in BSPlink (ASD in China) between the Airline and the Agent within 30

days with a maximum of two responses per party, otherwise the dispute will be for bilateral resolution between

the Airline and the Agent outside of the BSP and IATA will pay the disputed amount held to the Agent or the

Airline as applicable in accordance with section 6.10.7 6.10.1.7. If the Agent or Airline responds to a dispute on

the 30th day any day from day 24th onwards, the Airline or Agent will have an additional 7 days to respond.

[…]

Amend Resolution 812 Attachment ‘B’ as shown below:

7.5 Please indicate the GDS(s) with which you have signed a contract:



In absence of contract with GDS, kindly confirm you carry only NDC transactions with Airlines, and provide IATA

with one (1) letter of recommendation from an IATA Member Airline.

Add Attachment ‘I’ to Resolution 812 as shown below:

Operation Frequency Number of days in a

sales period

End of Sales

Period to

Remittance

Date

Note:

Albania Four times per

Month Refer to BSP Calendar 15

Antigua Four times per


Argentina Weekly 7 10

Aruba Four times per


Australia Weekly 7 8

Remittances shall be made so

as to reach the Clearing Bank

not later than its close of

business on the 8th day from

the Reporting Date.

Austria Twice per month 15 15

Austria Four times per


Azerbaijan Four times per


Bahamas Four times per


Bahrain Twice per month 15 15

Remittances must be made so

that the method of payment

used assures that the funds

are in the Clearing Bank for

good value on the day of

remittance.

Bahrain Four times per







remittance.

Bangladesh Twice per month Refer to BSP Calendar Refer to BSP

Calendar

Barbados Four times per


Belgium Twice per month 15 7

PAConf/41 adopted that 2

times per month frequency will

be removed effective 1 April

2020.

Belgium Four times per


Belize Four times per


Benin Twice per month 15 17



Bermuda Weekly 7 15

Bolivia (BOB/USD) Four times per


Bonaire Four times per


Bosnia and

Herzegovina

Four times per


Botswana Monthly 30 15

Monthly Remittance Frequency

will be available until 30 April

2020

Botswana Twice per month 15 15

Botswana Four times per


Brazil 3 Times a Month Refer to BSP Calendar 13

Brazil Four times per


Bulgaria Four times per


Burkina Faso Twice per month 15 17

British Virgin

Islands

Four times per


Cambodia Twice per month Refer to BSP Calendar Refer to BSP

Calendar






remittance.

Cameroon Twice per month 15 17

Canada Weekly 7 10

Cayman Islands Four times per


Chad Twice per month 15 17

Chile (CLP/USD) Weekly 7 5

China Every 3 days 3 5

If the remittance frequency so

established exceeds four times

per month, the remittance date

and settlement date can be

adjusted forward or backward

based on the need of the

market due to the updated

public holidays

Chinese Taipei Four times per


Colombia Four times per


Congo Twice per month 15 17

Costa Rica Four times per




Croatia Four times per


Curacao Four times per


Cyprus Twice per month 15 15

Cyprus Four times per


Czech Republic Four times per


Denmark Four times per


Dominica Four times per


Dominican Republic Four times per


Ecuador Four times per


Egypt Twice per month 15 15

El Salvador Four times per


Estonia Four times per


If the Remittance Frequency so

established is four times

monthly, Remittances shall be

made so as to reach the

Clearing Bank not later than its

close of business on the 7th

calendar day from the

Reporting Date.

Ethiopia Twice per month 15 15

Ethiopia Four times per


Fiji Weekly 7 15



monthly, Remittances must be




day from the Reporting Date.

Finland Four times per


France Twice per month 15 15

France Four times per


French Polynesia Weekly 7 15








Gabon Twice per month 15 17



Georgia Four times per


Germany Twice per month 15 15

Germany Four times per


Germany Daily 1 3

Ghana Twice per month 15 15

Ghana Four times per


Greece Twice per month 15 16

Greece Four times per

Month 15 16

Grenada Four times per


Guam Weekly 7 15

Guatemala Four times per


Guyana (USD/GYD) Four times per


Haiti (USD/HTG) Four times per


Honduras Four times per


Hong Kong Four times per


Hungary Four times per


Iceland Four times per


India Four times per





business on the 9th calendar

day from the Reporting Date

and the method of payment




remittance.

If the Clearing Bank is closed

for business on the required

“Remittance Date” then the

Agent shall make the

Remittance so as to reach the

Clearing bank on the first

subsequent day when the

Clearing bank is open for

business.

Four holidays during the year

will not be scheduled as

Remittance dates in the BSP

Remittance Calendar

irrespective of whether or not



they are national holidays

when the electronic payment

grid of the Reserve Bank of

India is closed. Those holidays

are as follows: 1. Diwali. (Date

varies each year) 2. Dussehra.

(Date varies each year) 3. Holi.

(Date varies each year) 4.

Christmas. (December 25)

Indonesia

DOMESTIC

Four times per







remittance.

Indonesia

INTERNATIONAL

Four times per







remittance.

Ireland Twice per month 15 16

Ireland Four times per


Italy Twice per month 15 15

MV item A318 adopted by

Conference to introduce twice

per month Remittance

Frequency in Italy effective 1

Jan 2020

Italy Four times per


Ivory Coast Twice per month 15 17

Jamaica Four times per


Japan Four times per


Recurring dates 29 December

through 3 January, considered

as business holidays, must not

have remittance scheduled

during this window.










Reporting Date.

Jordan Twice per month 15 15


established is twice monthly,




business on the last day of the

month in respect of Billings

covering the first 15 days of

the month and the 15th day of

the following month, in respect

of Billings covering the period

from the 16th to the last day of

the month; provided that the

method of payment used

assures that the funds are in

the Clearing Bank for good

value on the day of remittance

in time for the settlement to be

made into the BSP Airlines'

account on the date so

established locally

Jordan Four times per


Kazakhstan Four times per


Kenya (USD/KES) Twice per month 15 17

Kenya (USD/KES) Four times per


Korea 6 Times a Month 5 5

Kosovo Four times per


Kuwait Four times per


Latvia Four times per









Reporting Date.

Lebanon Twice per month 15 15

Lebanon Four times per




Lithuania Four times per









Reporting Date.

Macau Four times per


Macedonia Four times per


Malawi Twice per month 15 15

Malawi Four times per


Malaysia Weekly 7 10








Mali Twice per month 15 17

Malta Twice per month 15 15

Mauritania Twice per month 15 17

Mauritius Twice per month 15 16

Mexico Four times per


Micronesia Weekly 7 15

Mongolia Weekly 7 8

Montenegro Four times per


Montserrat Four times per


Morocco Monthly 30 16



2020

Morocco Twice per month 15 16

Mozambique Twice per month 15 15

Mozambique Four times per


Nepal (USD/NPR) Four times per




no later than its close of

business on the 14th day from

the Reporting Date.

Netherlands Twice per month 15 10

Netherlands Four times per




New Caledonia Weekly 7 15








New Zealand Weekly 7 6






close of business on 6th day

from the Billing Distribution

date.

Nicaragua Four times per


Niger Twice per month 15 17

Nigeria (USD/NGN) Twice per month 15 15

Nigeria (USD/NGN) Four times per


Norway Four times per


Oman Twice per month 15 15






remittance.

Oman Four times per







remittance.

Pakistan Twice per month 15 15








Panama Four times per


Papua New Guinea Weekly 7 15








Paraguay(USD/PYG) Four times per




Peru Four times per


Philippines

(USD/PHP)

Four times per









Poland Four times per


Portugal Four times per


Qatar Twice per month 15 15






remittance.

Qatar Four times per







remittance.

Romania (EUR/RON) Four times per


Russian Federation Four times per


Rwanda (USD/RWF) Twice per month 15 17

Rwanda (USD/RWF) Four times per


Saint Kitts Four times per


Saint Lucia Four times per


Saint Marteen

(USD/ANG)

Four times per


Saint Vincent Four times per


Samoa Weekly 7 15










Saudi Arabia Four times per


When Remittance date falls on

the working day after Eid and

Hajj holidays, it shall be

postponed to the second

working day after such

holidays.

Senegal Twice per month 15 17

Serbia Four times per


Singapore Four times per









Slovakia Four times per


Slovenia Four times per


South Africa Monthly 30 15



2020

South Africa Twice per month 15 15

South Africa Four times per


Spain 3 Times a Month 10 10

Sri Lanka Four times per









Sudan Four times per


Suriname

(USD/EUR)

Four times per


Sweden Four times per


Switzerland Twice per month 15 15

Switzerland Four times per


Switzerland Daily 1 3

Tanzania (USD/TZS) Twice per month 15 18

Tanzania (USD/TZS) Four times per




Thailand Four times per














remittance.

Togo Twice per month 15 17

Tonga Weekly 7 15








Trinidad & Tobago Four times per


Tunisia Monthly 30 15

Tunisia Twice per month 15 15

Turkey Twice per month 15 16

If Remittance date falls on any

weekday, which is announced

as administrative holiday by

government, the Remittance

date will be postponed to the

first working day after the

administrative holiday

Turks-Caicos Four times per


Uganda Twice per month 15 15

Uganda Four times per


Ukraine Four times per


Ukraine Every 3 days 3 7

United Arab

Emirates Twice per month 15 15






remittance.

United Arab

Emirates

Four times per







remittance.

United Kingdom Twice per month 15 15



United Kingdom Four times per


Uruguay Four times per


Venezuela Four times per


Vietnam Four times per









Zambia (USD/ZMW) Twice per month 15 15






remittance.

Zambia (USD) Four times per







remittance.

Zimbabwe Four times per


Resolution 818g




PAC(556)818g (except USA) Expiry: Indefinite

Type: B

Amend Resolution 818g as shown below: This Resolution is applicable in the following countries market and regions:

Area 1: Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire,

Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica,

Dominican Republic, Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti,

Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis,

Saint Lucia, Saint Vincent and the Grenadines, St. Eustatius, St. Maarten (Dutch part), Saba, Suriname, Trinidad

and Tobago, Turks and Caicos Islands, Uruguay, Venezuela.

Area 2–Africa: Botswana, Central/West Africa(1), Egypt, Ethiopia, Ghana, Kenya, Lesotho, Malawi, Mauritius,

Mayotte, Morocco, Mozambique, Namibia, Nigeria, Reunion Island, Rwanda, South Africa, Sudan, Swaziland,

Tanzania, Tunisia, Uganda, Zambia, Zimbabwe.

Area 2–Europe: Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia & Herzegovina, Bulgaria, Channel Islands,

Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland,

Hungary, Iceland, Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia

(FYROM), Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Cyprus, Romania,

Russian Federation, San Marino, Serbia & Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey,

Ukraine, United Kingdom.

Area 2–Middle East: Gulf Area, Jordan, Kuwait, Lebanon, Saudi Arabia, Syrian Arab Republic, Yemen.

Area 3: Bangladesh, Cambodia, Chinese Taipei, Hong Kong (SAR), India, Indonesia, Japan, Kazakhstan, Korea,

Kyrgyzstan, Macau (SAR, China), Malaysia, Mongolia, Nepal, Pakistan, People's Republic of China, Philippines,

Singapore, South West Pacific, Sri Lanka, Thailand, Vietnam.

[…]

2.2 SETTLEMENT OF AMOUNTS DUE

The provisions of this Paragraph govern the settlement of monies due by an Agent declared in Default.

2.2.1 when an Agent declared in Default is able to demonstrate to the Agency Administrator prior to the

termination date specified in his notice of termination that:

(i) either all outstanding amounts, if any, have been settled, or

(ii) at least 50% of the outstanding amount has been settled and a firm schedule for repayment by instalments

within six months of the balance plus interest at the official (prime) bank rate plus one two percent has been

agreed between the Agency Administrator and the Agent, or



(iii) an alternative repayment schedule and conditions have been agreed between the Agent and IATA on the

basis that;

(a) the Agent has remitted not less than 20% of All Amounts Owing and can demonstrate to IATA's satisfaction

that it has taken all steps possible to remit at least 50% of All Amounts Owing; and

(b) a firm schedule for repayment by instalments has been agreed between IATA and the Agent over an agreed

period of no more than 12 months; and

(c) the repayments will cover the balance plus interest at the official (prime) bank rate plus one two percent, or

in any event will provide for payment of interest at a rate similar to that set out in the provisions of Resolution

818g.

2.2.2 an alternative repayment schedule and conditions have been agreed between the Agent and either the

Agency Administrator or IATA, upon unanimous agreement of the BSP Airlines to whom the outstanding

amount is due, a fraction of such amount has been settled and a firm schedule for repayment by instalments

over an agreed period of the balance plus interest at the official (prime) bank rate plus one two percent has

been agreed between the Agency Administrator and the Agent; such alternative repayment schedule shall

extend over no more than 12 months and, in any event, shall provide for payment of interest at a rate similar to

that set out in Subparagraph 2.2.1(ii)

[…]

Amend Resolution 818g Attachment ‘A’ as shown below:

1.6.2 Frequency of Remittance

The Conference will establish the standard frequency of Agents' Remittances under such BSP. The Remittance

Date will be communicated to all Agents participating in each BSP.

Please note that Monthly Remittance Frequency will be removed effective 31 December 2019 and all relevant

paragraphs in this Manual will be rescinded effective 1 January 2020. APJCs are required to meet and

determine a precise date and plan to transit into a more frequent Remittance Frequency no later than 30 June

2019, with an effectiveness date no later than 31 December 2019

With the exception of Tunisia in the countries where Monthly Remittance Frequency is available, it is only

effective until 31 December 2019 and for Morocco it is effective until 30 April 2020

[…]

1.7.9 Disputed Agency Debit Memo

The provisions of this paragraph should be read in conjunction with the provisions concerning ADMs as

provided in Resolution 850m.

1.7.9.1 an Agent may for reason dispute an ADM,

1.7.9.2 an Agent shall have a maximum of 15 days in which to review and dispute an ADM prior to its submission

to BSP for inclusion in the Billing,



1.7.9.3 when an ADM is disputed prior to it being submitted to the BSP for processing, it will be recorded as

disputed, and will not be included in the Billing,

1.7.9.4 if an Agent disputes an ADM within the minimum dispute period it shall be suspended from the BSP

process and settlement of the dispute will be for resolution between the Agent and Airline concerned:

1.7.9.4(i) in the event an Agent disputes an ADM and, after agreement between the Airline and the Agent, it is

determined that the purpose of that ADM was correct, the Airline will advise the Agent and the BSP accordingly

and the ADM as originally submitted will be processed. All subsequent disputes of such ADM must be dealt with

according to the process as described in this Resolution 818g, Attachment ‘A’, Section 1.11.

1.7.9.4(ii) if as a result of an Agent dispute it is determined after agreement between the Airline and the Agent

that the ADM needs adjustment, the Airline will submit to the Agent and the BSP the adjusted ADM, in the form

of a new ADM, in which case only the new ADM shall be processed,

1.7.9.4(iii) all disputes are to be settled by the Airline within 60 days of receipt. Once the status of the ADM

dispute has been set, notwithstanding if the 60 days have been reached or not, all subsequent disputes of such

ADM must be dealt with according to the process as described in this Resolution 818g, Attachment ‘A’, Section

1.11.

1.7.9.5 an ADM that has been included in the BSP Billing will be processed for payment. All subsequent

disputes of such ADM must be dealt with according to the process as described in this Resolution 818g,

Attachment ‘A’, Section 1.11,

1.7.9.6 If after 60 days of receipt of a disputed ADM the dispute has not been settled resolved, despite

consultation between the Airline and the Agent, such ADM will no longer be suspended and will be withdrawn

from the BSP process,

1.7.9.7 Such ADM dispute is now for bilateral resolution between the Airline and the Agent.

1.7.9.8 No more than one ADM must be raised in relation to one original ticket issuance. When more than one

ADM is raised in relation to the same ticket it must be specified that it is for a different adjustment than

previous.

[…]

1.11 DISPUTES

1.11.1 Disputes (Except Argentina and Russian Federation)

1.11.1.1 In order to be dealt with through the BSP, disputes raised by the Agent must:

(a) be registered with IATA via BSPlink (ASD in China);

(b) relate to a specified amount as part of a Billing;

(c) state a substantive reason for the dispute supported by written evidence of that dispute;

(d) be raised by the Agent within 12 months of the date of the Accountable Transaction;

(e) be added to the daily dispute file.

(f) be unrelated to a chargeback issued by means of an ADM pursuant to Resolution 890 Subsection 4.7.

(g) be unrelated to a refund transaction.



1.11.1.2 All validly disputed amounts will continue to form part of the Billing and the Agent must remit the

disputed amount to the BSP on the Remittance Date notwithstanding the existence of the dispute.

1.11.1.3 All disputed amounts paid by the Agent will be held by IATA for a period of 30 days or until the dispute

is resolved, whichever is earlier.

1.11.1.4 For Reported Sales markets, any disputed amount received from the Agent and paid to a BSP Airline

will be deducted from the BSP settlement of that BSP Airline in the following Reporting Period and held for a

period of 30 days or until the dispute is resolved, whichever is earlier.

1.11.1.5 All disputes must be resolved in BSPlink (ASD in China) between the Airline and the Agent within 30

days with a maximum of two responses per party, otherwise the dispute will be for bilateral resolution between

the Airline and the Agent outside of the BSP and IATA will pay the disputed amount held to the Agent or the

Airline as applicable in accordance with section 1.11.1.7. If the Agent or Airline responds to a dispute on the

30th day any day from day 24th onwards, the Airline or Agent will have an additional 7 days to respond.

1.11.1.6 Each agreement or disagreement with the dispute must be registered by the Airline or the Agent, as

applicable, in BSPlink (ASD in China), and each disagreement must be accompanied by a substantive reason for

the disagreement supported by written evidence.

1.11.1.7 Disputed amounts held by IATA will be paid as follows:

(a) Where the Airline agrees with the dispute raised by the Agent, to the Agent.

(b) Where the Airline disagrees with the dispute, the Airline must state a substantive reason for the

disagreement supported by written evidence. If the Agent agrees with this position, the disputed amount will be

paid to the Airline. Otherwise, the disputed amount will be remitted to the Agent, without prejudice to the right

of the Airline to claim the disputed amount from the Agent outside of the BSP.

(c) Where no response is received from the Airline within 30 days, the dispute is deemed settled in favour of the

Agent and the disputed amount will be paid to the Agent.

Resolution 824r



REFUNDS (Amending)

PAC(556)824r (except USA) Expiry: Indefinite

Type: B

Amend Resolution 824r as shown below: Section 1—CONDITIONS

Agents shall only refund Traffic Documents issued by such Agent and must observe the original issuance of a

Traffic Document to establish the conditions for refund. In principle Traffic Documents will be refunded using

the ticketing authority of the same Airline, in the same currency and in the same form of payment it has been

originally issued. When a ticket originally issued by an Agent has been exchanged/reissued by an Airline on

which the Traffic Document was originally issued on, it may subsequently be refunded by the Agent.

1.1 if the amount of refund does not differ from the Traffic Document being refunded, such refunds should be

returned to the same form of payment with which the original Traffic Document was paid. For payments made

by multiple forms of payment, it shall be processed in the same amounts to each respective form of payment.

1.2 if the amount of refund differs from the Traffic Document being refunded, such refunds must be returned

to the same forms of payment with which the Traffic Document being refunded was paid, subject to Airline's

instructions.

Resolution 832



REPORTING AND REMITTING PROCEDURES (Amending)


Type: B

(except 818g and 812 countries)

Amend Resolution 832 as shown below: 3.2 SETTLEMENT OF AMOUNTS DUE

The provisions of this Paragraph govern the settlement of monies due by an Agent declared in Default.

3.2.1 when an Agent declared in Default is able to demonstrate to the Agency Administrator prior to the

termination date specified in his notice of termination that:

(i) either all outstanding amounts, if any, have been settled, or

(ii) at least 50% of the outstanding amount has been settled and a firm schedule for repayment by installments

within six months of the balance plus interest at the official (prime) bank rate plus one two percent has been

agreed between the Agency Administrator and the Agent;

(iii) an alternative repayment schedule and conditions have been agreed between the Agent and either the

Agency Administrator or IATA, a fraction of such amount has been settled and a firm schedule for repayment

by instalments over an agreed period of the balance plus interest at the official (prime) bank rate plus one two

percent has been agreed between the Agency Administrator and the Agent; such alternative repayment

schedule shall extend over no more than 12 months;

Resolution 866



DEFINITIONS OF TERMS USED IN PASSENGER AGENCY PROGRAMME RESOLUTIONS (Amending)


Type: B

Amend Resolution 866 as shown below: BILLING means a billing to Agents, according to data reported by the Ticketing System Provider or an Order

Management System, incorporating all Accountable Transactions for the Billing Period.

ORDER MANAGEMENT SYSTEM (OMS) – An Airline database and/or application that creates and manages an

Airline’s Orders, tracks delivery of all services found within an Order and communicates to all appropriate

internal and external suppliers, applications and accounting systems of the Airline.

Resolution 896



ALTERNATIVE TRANSFER METHOD PROVIDERS & ALTERNATIVE TRANSFER METHODS [TRANSPARENCY IN PAYMENTS TRANSITION]

(Amending)


Type: B

Amend Resolution 896, as shown below: WHEREAS pursuant to Resolution 846, countries markets and regions under Resolution 818g will be

transitioned to Resolution 812 and its affiliated Resolutions upon specific parameters being met;

WHEREAS the Passenger Agency Conference wishes to make a wider variety of Payment Methods available to

Agents as soon as operationally feasible, it is,

RESOLVED that:

1. The below conditions will apply for the enrolment of products with IATA by Alternative Transfer Method

Providers;

2. This Resolution will be implemented in a country or group of countries upon notification by the Agency

Administrator in accordance with the provisions of Resolution 846. Notification of implementation of this

Resolution will be given to all Members by the Agency Administrator;

3. When Resolution 812 and 812a are fully implemented in a country, this resolution will no longer apply.

Notification will be given by the Agency Administrator with a minimum of 30 days’ notice when this is to be

applied.