Stefano Edoardo Pancani

Metodi e Strumenti Collaborativi per la gestione delle

Risorse Umane

• The mission of Hitrea – Hidden Treasure is to leadcompanies through the transformation from a traditional model (hierarchical and beaurocratic) intoa “social organization ” , inspired by the principles of Management 2.0.

• Value creation embeds the capability to generate the so-called “mass collaboration ” , with the hugepotential offered by social media, through learningcommunities organized around precise (and measurable) business objectives.

HITREA and the Social Organization revolution

• This is the space, the environment, where HITREA isdeveloping a research platform aimed to pushcollaborative culture within the organization

• The LAB is based on the introduction of advancedPerformance Management Tools ;

HITREA and The Social Lab

Is Poor Collaboration Killing Your Company?

• HITREA can count on a consulting and technology partnership with Salesforce.com and so on the opportunities offered by the most advenced technologies and solution applications in the Collaborative e Cloud arena;

• Salesforce.Com is a recognized leader in SAAS (Software AsA Service) applications and in Cloud Computing

• Thanks to Salesforce tools and applications , we are targetingthe field of SOCIAL HR ;

• HITREA Social Lab integrates traditional collaborative functionalities (like Salesforce Chatter) with the featuresspecific of performance management provided by WORK.Comrecently launched by Salesforce;

• WORK.Com is still growing in Europe, but it’s already a focus in the world of social HR and Performance Management.

The Advanced Solution for the LAB

Salesforce, a leader in Cloud Computing and Customer Relationship Management

#1 Sales, Service, Marketing

Cloud Computing

Innovation 2011, 2012

SocialNew ways to connect

TrustNew ways to

build relationships

MobileNew ways to

reach customers

Big DataNew ways to

discover insight

CommunityNew ways to collaborate

AppsNew ways to build apps

New Ways To Connect With Customers

Customer Revolution

Employee Revolution

New ways to connect

Video Presentation: Salesforce Work.com

Salesforce Work.com.mp4

Work.com helps companies deliver performance in three key areas

Motivation : Create a culture of meaningful recognition at work. Now people can recognize colleagues with custom badges that reflect company culture and values. The recognition a person receives becomes part of their social profile in Salesforce, allowing people to build their reputation and colleagues to identify experts.

Alignment : Today’s workplace is more fragmented than ever. 40 percent of businesses suffer from poor alignment of messaging, sales tools, and seller skills. With Work.com, teams can manage in real-time, drive alignment with social goals, and solicit and receive ongoing feedback and coaching

Performance & Calibration : Performance reviews are among the most hated processes in business. Work.com enables painless, productive reviews that actually improve performance by capturing all the achievements, recognition, and feedback a person receives and calibrate performance across teams.

Aligning The Organization

• Load and manage Users & Organizations• Set organizational Goals and Badges• Monitor Organizational Activities

Meaningful Recognition

Recognition can be given or requested directly within the system, where it is consolidated and available

when it comes time to work on reviews.

Appraisals (Performance Review)

A New Mindsetfor people appraisals

Performance Appraisals

WhatImpact, growth areas, potential, rating

WhenMontly, quarterly or bi-annually

WhySocial, frequent, fastRelevant

Organizing a Performance ReviewNotification: Quarterly Performance Review

Performance Review Panel

Tab: Activity and Feedback

Meet to discuss

Calibration: look at the overall performance

Understand talent is not just a question about one single individual, it’s a matter of

collaboration, of how we relation ourserlves to an ecosystem

The process of Calibration

Salesforce: Customer Company Architecture

Chatter

Data.com

Multi-Tenant Infrastructure

Sales Service Marketing Work.com AppExchange

Data Model

Force.com Heroku Touch

Any SocialNetwork

Any Device

Back EndSystems

Any App

AppExchange Apps

ERP

Finance

Public or Private Apps

ConnectedCustomersConnectedCustomers

ConnectedProductsConnectedProducts

ConnectedPartnersConnectedPartners

ConnectedEmployeesConnectedEmployees

• For us, Work.Com is not just a product• This is about a cultural transformation and a vision• HITREA can deliver these practises to customers:

– Help develop collaborative culture strategically throughoutthe organization

– Perform organizational, technical, cultural assessment– Develop the roadmap for change management– Introduce, personalize and integrate WORK.Com based on

organizational needs and business objectives to introduce high degree of «socialization»

Conclusion: The Value Added of HITREA

• HITREA is currently developing the Social Lab to integrate a set of distinctive functionalities:– Work.Com as the core application– Embedded integration with Chatter and

Salesforce.com– Set of tools for collaborative work (wiki-like for manuals

and procedures for collaborative documentmanagement, blog functionalities for expertcontribution)

– Support integration of HR ERPs (i.e. Sap, Oracle, Cezanne,…)

Social LAB: manage Integration and Application Enhancement

Thank You