Statistics Canada’s Quality Assurance Framework

A brief overview and lessons learned

Claude JulienDirector, Business Survey Methods Division and

Head of Quality Secretariat

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Outline

Developing the framework Implementing the framework Updating the framework Support from International Organizations

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Developing the framework Long history of good practices Audit on quality management Self-assessment based on a framework Framework was developed in 1997

• Definition of quality along 6 dimensions

• Management of each dimension

• Use for assessing 4 programs

Framework was revised in 2002

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Lessons learned Support from management is essential External impetus will help By the NSO for the NSO Describe management practices Articulate them around a template Identify, prioritize and fill any gaps

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Implementing the framework

Quality Secretariat Training and Consultation Maintaining and enhancing related policies,

standards and guidelines Quality Guidelines Program Reviews

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Lessons learned

Support from management is essential Part of program planning and evaluation Part of career development Communication

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Updating the framework Errors in published data

• Quality Reviews• Record, analyze and report on every correction

StatCan’s mandate: Provide access to a trusted source of statistics• Accessibility• Trust = Relevance + Quality• Organizational efficiency

Corporate Business Architecture

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Lessons learned

Quality Gap Sustain and renew awareness of quality Support from management is essential External impetus will help Use of Generalized Statistical Business Process

Model (GSBPM)

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International organizations Provide an additional impetus to develop NQAFs Seek agreement on a standard template and

terminology Develop a training and knowledge transfer

strategy Provide opportunities to share experiences and

issues Stimulate and coordinate research

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Contact information

For more information, please contact:

Pour plus d’information, veuillez contacter :

Claude.Julien@statcan.gc.ca