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Statistics Canada’s Quality Assurance Framework
A brief overview and lessons learned
Claude JulienDirector, Business Survey Methods Division and
Head of Quality Secretariat
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Outline
Developing the framework Implementing the framework Updating the framework Support from International Organizations
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Developing the framework Long history of good practices Audit on quality management Self-assessment based on a framework Framework was developed in 1997
• Definition of quality along 6 dimensions
• Management of each dimension
• Use for assessing 4 programs
Framework was revised in 2002
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Lessons learned Support from management is essential External impetus will help By the NSO for the NSO Describe management practices Articulate them around a template Identify, prioritize and fill any gaps
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Implementing the framework
Quality Secretariat Training and Consultation Maintaining and enhancing related policies,
standards and guidelines Quality Guidelines Program Reviews
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Lessons learned
Support from management is essential Part of program planning and evaluation Part of career development Communication
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Updating the framework Errors in published data
• Quality Reviews• Record, analyze and report on every correction
StatCan’s mandate: Provide access to a trusted source of statistics• Accessibility• Trust = Relevance + Quality• Organizational efficiency
Corporate Business Architecture
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Lessons learned
Quality Gap Sustain and renew awareness of quality Support from management is essential External impetus will help Use of Generalized Statistical Business Process
Model (GSBPM)
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International organizations Provide an additional impetus to develop NQAFs Seek agreement on a standard template and
terminology Develop a training and knowledge transfer
strategy Provide opportunities to share experiences and
issues Stimulate and coordinate research
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Contact information
For more information, please contact:
Pour plus d’information, veuillez contacter :