staff training and development: how to get there from here

PLI Law Library 2008

Staff Training and Development: Staff Training and Development:

How to Get There from HereHow to Get There from Here

Staff Training and Development: Staff Training and Development:

How to Get There from HereHow to Get There from Here

Joan L. Axelroth Axelroth & Associates

Library & Information Management Consulting

Practising Law InstituteLaw Library 2008: Skills, Strategies & Solutions

February 27, 2008: San Francisco, CAMarch 5, 2008: New York City


Staff Training and Development: Staff Training and Development: How to Get There from HereHow to Get There from Here

Identifying the Right Destination

Plotting a Course Using Internal and External Resources

Finding Support Along the Way


Staff Training and Development:Staff Training and Development: How to Get There from HereHow to Get There from Here



How to Get There from Here:How to Get There from Here:

Identifying the Right DestinationStep One: Look At What You Need

LIBRARY MENU

Positions Know-How

Director

Systems Manager

Research Manager

Systems Librarian

Research Analyst

Reference Librarian

TS Librarian

TS Senior Assistant

TS Assistant

Knowledge

• business of law

• legal literature

• LC classification

• netiquette

Skills & Abilities

• db searching

• budgeting

• oral, written communication

Attributes

• customer service orientation




LIBRARY MENU

Positions Skills

Director

Systems Manager

Research Manager

Systems Librarian

Research Analyst

Reference Librarian

TS Librarian

TS Senior Assistant

TS Assistant

Database searching

Teaching

Data entry

Create PPT slides

Budget preparation

Prepare time reports

Supervise

HTML coding

Copy cataloging

Printer repair

Setting priorities

Step One: Look At What You Need



Identifying the Right DestinationStep Two: Look At What You’ve Got

BStraight

Path

CFork in

the Road

ACurrent

Job




1 + 2 = DESTINATION

Position Know-HowRequired

Know-How Missing

New Reference Librarian

Firm culture

Department standards

Netiquette

Legal system

Business sources

Database searching

Newsletter articles

Presentations

Firm culture

Department standards

Netiquette

Livedgar

PowerPoint

Step Three: Match Them Up


Plotting a Course Using Internal and External Resources




Plotting a Course

Library

Organization

Outside


• Teaching -- in the dept.• Teaching -- outside the dept.• Current awareness• Association memberships• Informal opportunities


Plotting a Course

Library


• Practice Groups• Departments & Committees

• Professional Dev’t• Associates• IT • Paralegal•Secretarial


Plotting a Course

Organization


• Associations• e-learning• Programs

• Vendors• e-learning• Reps

• Libraries, Universities, etc.


Plotting a Course

Outside


• Debevoise & Plimpton LLP

• Latham & Watkins LLP

• Morrison & Foerster LLP

• Reed Smith LLP


Plotting a Course

BEST PRACTICES


Finding Support Along the Way




Finding Support

Institutionalize the program

• Include costs in budget• Establish policies & procedures• Set schedules, create templates• Provide a stake• Require knowledge sharing• Track, count & report• Establish feedback mechanisms



Finding Support

Make use of technology

• Consider:• Documents• Comments• Discussion

• Techniques:• Wikis• Blogs• Listservs• Newsletters



Finding Support

Rely on others

Rely on yourself

Joan L. AxelrothAxelroth & Associates

Library & Information Management ConsultingDirect Line: (301) 681-1660

Cell: (240) 723-0861Email: [email protected]

Website: www.axelrothandassociates.com