Training on Communication Skills

By.Dr.Priyanka

Objectives :

•To improve the communication skills

•To make better use of the knowledge

•To do your job well

•To advance in your career

Why we communicate

We communicate to:

•Share our ideas and opinions•Provide feedback to others•Get information from others•Gain power and influence•Develop social relationships

How you say what you say plays an important role in communication

Communication can be classified into two types

•Verbal Communication

•Non Verbal Communication

Verbal Communication :Verbal communication is one way for people to communicate face-to-face.  Some of the key components of verbal communication are sound, words, speaking, and language. 

Non Verbal Communication :

Non Verbal Communication can be communicated through gestures and touch by body language or posture , by Facial expression and eye contact

THE VOICE

The voice is probably the most valuable tool of the presenter. It carries most of the content that the audience takes away. There are three main terms used for defining vocal qualities:

Pace VolumeTone

THE BODY

Your body communicates different impressions to the audience.

People Not Only Listen To You, They Also Watch You.

Body language includes…•Face•Figure•Focus•Territory •Tone •Time

Body language -face

Face includes:

•Your expressions•Your smile or lack thereof•Tilt of the head; e.g., if your head is tilted to one side, it usually indicates you are interested in what someone is saying

What message are you sending if someone is presenting a new idea and you are yawning?

Body language –figure

Figure includes:•Your posture•Your demeanor and gestures•Your clothes and accessories such as jewelry

What message are you sending if you are dressed casually at an important meeting?

Body language –focus

Focus is your eye contact with others•The perception of eye contact differs by culture. For most Americans…•Staring makes other people uncomfortable•Lack of eye contact can make you appear weak or not trustworthy•Glasses may interfere or enhance eye contact

What message are you sending if you are looking at other things and people in a room when someone is speaking to you?

Body language -tone

Tone is a factor of your voice

•Pitch is the highness or lowness of voice•Volume is how loud your voice is•Emphasis is your inflection

What message are you sending if during a disagreement you start speaking very loudly

Barriers in Communication:•Unwillingness to say things differently•Unwillingness to relate to others differently•Unwillingness to learn new approaches•Lack of Self-Confidence•Lack of Enthusiasm•Voice quality•Prejudice•Disagreement between verbal and non-verbal messages•Negative Self Image•Lack of Feedback•Lack of Motivation and Training•Language and Vocabulary Level•Lack of Self Awareness•Unwillingness to Change•Lack of Interest in the Topic/Subject

Essentials Of Communication

Do’s•Use precise, memorable and powerful words•Support your words with visual aids•Give examples•Eye contact•Active listening•Paraphrase•KISS – Keep it short and simple•Avoid interrupting•Appropriate facial expressions•Exhibit affirmative head nods

Essentials Of CommunicationDon'ts

• Do not use technical terms and terminologies not understood by majority of people

• Do not speak too fast or too slow• Do not speak in inaudible surroundings as you

wont be heard • Do not assume that everybody understands you• Do not interrupt the speaker.

QUESTIONSKeep cool if a questioner disagrees with you. You are a professional! No matter how hard you try, not everyone in the world will agree with you!

•Questions do not mean you did not explain the topic good enough, but that their interest is deeper than the average audience.

•Always allow time at the end of the presentation for questions.

•After inviting questions, do not rush ahead if no one asks a question.

•Pause for about 6 seconds to allow the audience to gather their thoughts.

•When a question is asked, repeat the question for everyone to hear.

When answering, direct your remarks to theentire audience.

To reinforce your presentation, try to relatethe question back to the main points.

Answers that last 10 to 40 seconds work best.

THANK YOU

ALL THE BEST !