Social media: what’s in it for anticorruption agencies?

Giulio QuaggiottoUNDP Practice LeaderKnowledge and Innovation@gquaggiotto

Source: http://bit.ly/v2Qbjm

A virtual version of this…

Let’s imagine….(the customer experience)

Source: http://www.telekom.me

Source: Eurobarometer 75, Aug 2011

Decreasing trust in institutions…

… but increasing trust in experts

Source: Edelman Trust Survey, 2011

“Your citizens want to hear from you”

(not your PR person)

[… and these conversations are happening already]

If they have a question/idea about anticorruption…

Source: http://bit.ly/pETjUG

“Risk”

Source: http://bit.ly/t0WjE5

Opportunity

Source: http://www.transitchicago.com/

3 things

1. An opportunity 2. It’s about people, not

technology. 3. Think service design, not

running a website

Opportunities

1. Build trust2. “Do more for less” – involving citizens and CSOs

– Budget monitoring– Participatory budgeting– Citizens can use your data to do what you don’t have capacity to

do in-house

3. Better decisions – improve your internal processes4. Increase transparency5. Create jobs6. Raise your profile / create career opportunities7. Reciprocity argument

2. Do more for less

Source: Ipaidabribe.com

http://www.mibazaar.com/indiacorruption.htmlSource:

Source: corruptiontracker.org

Source: roskomvzjatka.ru

Source: huduma.info

3. Better decisions?

http://bit.ly/kFOsbF

Source: http://www.fair-play.sk

Source: wikivote.ru

Collaborative government 2.0

“Public services that get better the more people use them”

http://bit.ly/ulHv8x

- David Osimo

4. Increase transparency

Source: givemeinfo.ge

Source: http://civicdashboard.org.uk/

Source: http://bit.ly/s0w9rW

5. Create jobs

Source: rospil.ru, sulightlabs.com

6. Raise your profile

Where to start?

1. People, not technology2. A service, not a product3. Tell a story with your data4. Understand the policy5. Prototype before you pilot6. Talk about the work you do

1. What do citizens want to know about your work?

http://www.ted.com/talks/dave_meslin_the_antidote_to_apathy.html

2. Offering a service, not a website

Source: http://www.sfo.gov.uk/

Source: http:www.sprm.gov.my

Source: bribespot.com

3. Tell a story- (or ask citizens to do it for you)

Source: http://www.fair-play.sk

Source: http://www.fair-play.sk

Free tools you can use

• Google docs• Google Fusion Tables• Many Eyes• Icharts.net• Flickr

4. Understand your policy

Source: http://www.youtube.com/watch?v=8iQLkt5CG8I

5. Prototype before you pilot- involve citizens from day 1

Source: nesta.org.uk

6. Talk about the work you do

Source: http://www.ourdifferentview.com/?tag=anti-corruption

Free tools you can use

• Facebook• Twitter• Wordpress (blogs)• Youtube

3 things

1. An opportunity2. It’s about people, not

technology3. It’s about providing a budget

service, not running a website

Appendix

http://www.transparency-initiative.org/