smarter innovation workshop
TRANSCRIPT
Smarter Innovation
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
Summary of Day 3 of 4, with Peter FiskEmail: [email protected]: theGeniusWorks.com
GAMECHANGERS LABLEADERSHIP + INNOVATION + GROWTH
Growth Hacking
Future Possibilities
Change theGame
Innovative Strategies
Business Impact:Your own Business Blueprint ready to implement
Strategy Roadmapfor your business
Business Modelfor your business
Experience Mapfor your business
Growth Horizonsfor your business
DesignThinking
BusinessFutures
HorizonPlanning
Customer Propositions
New BusinessModels
Business ModelDesign
CreativeStorytelling
CustomerExperiences
SmartSolutions
Making ChangeHappen
Growth Accelerators
Inspired Leadership
Prac
tical
Act
ion:
Test
ing
and
shap
ing
in y
our b
usin
ess
0830
1030
1300
1500
1630
1000
1200
1430
1630
1730
Day 1: 6 JuneFuture
Strategies
Day 2: 7 JuneBusiness
Design
Day 3: 6 SeptSmarter
Innovation
Day 4: 7 SeptAccelerating
Growth
生き甲斐 … finding your ikigai
© GeniusWorks [email protected]
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
FUTURESBUSINESS
© Peter Fisk 2015 More details in the new “Gamechangers” book Page 15
Playing to Win … Lafley’s 5 StepsWhat is our
winning aspiration
Where will we play?
How will we win?
What capabilities must be in
place?
What management systems are required?
Where to compete? How to compete? What to do to win?
Making the right strategic choices (3-5 years)
Priorities for market focus Priorities for competitive advantage Priorities for value creation
Geographies, Categories, Customers Brands, Differentiation, Solutions Business model, Commercial model
Customer BrandJobsGains
Pains
What benefits does the customer expect or desire, both rational and emotional?
What are the negatives in their current experience, bothRational and emotional?
What is the customer trying to do – the job they want to do, or new goal to achieve? Gain creators
How do the products and services create customer gain, for example savings that make them happy, or deliver outcomes beyond expectations?
Pain relievers
Products and services
How do the products and services remove the negatives,eg save time and effort, make them fee better, remove negative impacts, or fears?
What are all the product and service components that enable the customer to achieve their job?
What products and services do we bring together for our customers?
Customers Communication Partners Offerings
Channels
Relationships Processes
Revenue streams Pricing models Cost streams Investments
Who are our target segments of customers and users?
Which types of distribution channels will we use to reach customers?
What kind of relationship do customers seek with us, and each other?
Who are the external partners to help us create and deliver the offerings?
What distinctive assets do we have to use in existing or new ways?
What benefits do we enable our customers to achieve?
What are the main internal activities to create and deliver the offerings?
What are the main sources of revenue, and which could be largest?
How, when and how often will we charge customers?
What are the most significant ongoing costs to create and deliver the offerings?
How much do we need to spend before we start earning?
Proposition
Resources What are the main internal resources to create and deliver the offerings?
Assets
Products & Services
What brand do we use? What are the key messages, and how do we engage customers?
© GeniusWorks [email protected]
Business strategy
Business model
Business plan
Business Strategy v Business Model v Business Plan
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
STORYTELLINGCREATIVE
+genius
Engaging audiences with storytelling
Engaging audiences with storytelling
Engaging audiences with storytelling
Someone ... (a character)Wants ... (a quest, a goal, a mission)But ... (a challenge, an obstacle)So ... (a means of succeeding)
Engaging audiences with storytelling
Storytelling … engaging your audience
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
SOLUTIONSSMART
+genius
Nike+ Sports not Sportswear
+genius
GE Brilliant Machines Amazon Dash instant delivery Nespresso Club
Scanadu health tracking Netflix subscription Rapha Cycle Club
3D Hubs print on demand ARM technology design Tesla’s Supercharger Network
Inspirations from parallel markets
+genius
Creative fusion … shaping your best ideasInspired by:
Inspired by:
Inspired by:
© GeniusWorks [email protected]
Situation. This is where you are today … Complication. But this is the problem you have…
Question. So the question to ask yourself is … Answer. The answer I’d like you consider is …
Pyramid thinking … making your case1 2
3 4
© GeniusWorks [email protected]
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
EXPERIENCESCUSTOMER
Corning Glass
Rethinking experiences
Amazon Dash Buttons
Juan Valdez Cafe
Amazon Dash Buttons
Amazon Dash Buttons
Commodityproduct
Brandedproduct
Personalservice
Brandedexperience
Customer’sexperience
Distinctivedesign
Empatheticdelivery
Integratedjourney
Enabling more
2c coffeebeans
20c brandedcoffee
$2 coffeein store
$20 lunchwith friends
Ad
ded
val
ue th
roug
h d
iffe
rent
iati
on
Added value through relevance
6. Enabling experiences
Customer experience … my current journeyWhat the
customerwants
What the customer
does
What the business
wants
What the business
does
How the customer
feels
+
-
How could businessimprove
-
+
Customer experience … my future journeyFuture
customer experience
Futurebusinessdelivery
Starbucks Reserve
+genius
+genius
Peter Fisk helps business leaders make sense of a fast-changing world, to find the best new opportunities for growth, to embrace the best new ideas through insight and creativity, to rethink their entire vision and strategy, business model and customer experience. Being 10% better is just enough to compete in today’s world, to stand still. The real question is how to be 10 times better, to get ahead, to stand out, to be the leader who helps the business create and deliver future success.
Peter works across the world, helping business leaders to develop innovative strategies for business and brands. He is a thinker, advisor and practical entrepreneur. He is Professor of Strategy, Innovation and Marketing at IE Business School, one of the world’s top ranked business schools, whilst also founder and CEO of GeniusWorks, a boutique consulting firm, helping clients across every sector to make sense of fast-changing markets, and find new ways to think, compete and win.
Having trained as a nuclear physicist, Peter moved to managing brands like Concorde at British Airways, helping Microsoft to adopt a value-based marketing model, and Virgin to launch into new markets. As a highly experienced consultant he has worked in every sector and region of the world. As CEO of the world’s largest marketing organisation, the Chartered Institute of Marketing, he became a global authority on what’s best and next in business and markets.
Finding his own space, he founded GeniusWorks, with offices in London and Istanbul. He works with companies big and small, food to fashion, skincare to stock exchanges, high tech to human – and brands as diverse as Aeroflot and Banyan Tree, Coca Cola and Club Med, Cooperative and Courvoisier, Davidoff and DSM, Eczacibasi and Fat Face, Fosters and GSK, Hershey’s and Mars, M&S and Nestle, Microsoft and O2, Phillips and Philosophy, Red Bull and Sabre, Santander and Skanska, Shell and Tata, Telia and Turkcell, Unilever and VB Beer, Virgin and Visa, Vodafone and Yapi Kredi – to think bigger and smarter, develop innovative strategies, bolder brands, and accelerate growth.
Peter’s new book “Gamechangers: Are you ready to change the world?” explores the next generation of business and brands, shaking up markets, innovating and winning in new ways. Based on 100 global case studies, it explores the challenges of new markets, changing customers, brand building, new business models, real-time marketing, harnessing social media, inspiring leadership and positive impact. It has been nominated for Management Book of the Year 2015.
His other books include “Marketing Genius” explores the left and right-brain challenges of success, and is translated into 35 languages. It was followed by five others – “Business Genius” on leadership and strategy, “Customer Genius” on building a customer-centric business, “People Planet Profit” on sustainable innovation, and “Creative Genius”, the innovation handbook for business leaders, defining what it takes to be Leonardo da Vinci in the 21st Century.
Growing up in rural Northumberland, in the north of England, Peter has a love of running that has taken him from a youthful mile champion to still running every day, 35 years later. He now lives in Teddington, to the west of London, surrounded by the Royal Parks of King Henry VI and his hunting deer. He is married with two teenage daughters, who keep him real and in touch with the Snapchat, Netflix lifestyles of Gen Z.
Inspired by his first job in the airline world, he loves to travel far and wide, indulge in Asian food, together with a well chilled Sauvignon Blanc. His favourite brands range from Ashmei running gear to Rapha cycle club, Paul Smith’s fashion design and House Café in Istanbul, New York’s MOMA to New Zealand’s great Moa Beer.
Peter features in the Guru Radar of Thinkers50, and was described by Business Strategy Journal as “one of the best new business thinkers”. His advice is sought after by business leaders around the world, he adds specialist expertise to key projects, combining new ideas with practical action, inspiration and impact. Helping you to find your own space, to be leaders of change – to be bold, brave and brilliant.
Email: [email protected]
Phone: +44 7834483830
Twitter: @geniusworks
Website: theGeniusWorks.com
77
Peter Fisk
www.theGeniusWorks.com
Accelerating Growth
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
Summary of Day 4 of 4, with Peter FiskEmail: [email protected]: theGeniusWorks.com
GAMECHANGERS LABLEADERSHIP + INNOVATION + GROWTH
Growth Hacking
Future Possibilities
Change theGame
Innovative Strategies
Business Impact:Your own Business Blueprint ready to implement
Strategy Roadmapfor your business
Business Modelfor your business
Experience Mapfor your business
Growth Horizonsfor your business
DesignThinking
BusinessFutures
HorizonPlanning
Customer Propositions
New BusinessModels
Business ModelDesign
CreativeStorytelling
CustomerExperiences
SmartSolutions
Making ChangeHappen
Growth Accelerators
Inspired Leadership
Prac
tical
Act
ion:
Test
ing
and
shap
ing
in y
our b
usin
ess
0830
1030
1300
1500
1630
1000
1200
1430
1630
1730
Day 1: 6 JuneFuture
Strategies
Day 2: 7 JuneBusiness
Design
Day 3: 6 SeptSmarter
Innovation
Day 4: 7 SeptAccelerating
Growth
54% of C-suite executives
32% of their direct reports
16% of team leaders
Do you understand the business strategy, and how it works in practice?
Strategy into action … is not easy
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
PLANNINGHORIZON
Visio
n 1
Visio
n 2
Visio
n 3+genius
Horizon planning … What will it be like for customers?
© GeniusWorks [email protected]
www.theGeniusWorks.com
Deliv
erab
les 1
Deliv
erab
les 2
Deliv
erab
les 3
+genius
Horizon planning … What new things will we do?
© GeniusWorks [email protected]
www.theGeniusWorks.com
Resu
lts 1
Resu
lts 2
Resu
lts 3
+genius
Horizon planning … What results do we seek?
© GeniusWorks [email protected]
www.theGeniusWorks.com
Facebook … 10 year roadmap as a horizon plan
MAKING STRATEGY HAPPENLeadership that drives innovative action and profitable growth Example: Coca Cola Strategic Plan
MAKING STRATEGY HAPPENLeadership that drives innovative action and profitable growth Example: Coca Cola Strategic Plan
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
HAPPENMAKING CHANGE
Kubler-Ross Change Curve
Making change happen … current to future Current “as is” state Changes Future “to be” state
© GeniusWorks [email protected]
Making change happen … culture web
@geniusworkswww.theGeniusWorks.com
Stories Symbols
Rituals and routiness
Powerstructures
Controlsystems
Organisationstructure
Importance
Influ
ence
+genius
Making change happen … engaging the right people
© GeniusWorks [email protected]
+genius
Make the case
Make ready
Make it happen
Make it stick
Making change happen … the 4 phases
© GeniusWorks [email protected]
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
ACCELERATORSGROWTH
Launch … finding your first customers
1
Who are early adopters
Channels and influence
© GeniusWorks [email protected]
Lean … starting small and fast
1
Minimal value proposition
Products and services
© GeniusWorks [email protected]
The Lean Start-up
The Lean Start Up
Quick wins … demonstrating progress and ambition
1
Stories and symbols
Improve and Innovate
© GeniusWorks [email protected]
Visi
on 1
Deliv
erab
les 1
Resu
lts 1
What? By when? By who?
Action Plan: Horizon 1
© GeniusWorks [email protected]
The 6Ds of Exponential Thinking
Digitalise
Deceptive
Disruptive
Dematerialise
Demonitise
Democratise
© GeniusWorks [email protected]
Exponential vision
FingernailNotebook
Hand
House
Earth
3 folds
Thicknessof folder
paper
7 folds 10 folds 17 folds 30 folds
Exponential growth
AgriculturalRevolution
IndustrialRevolution
Lightbulb
Moonlanding
World WideWeb
HumanGenome
8000years
120years
90years
22years
9years
Humanprogress
Exponential growth
Exponential growth
Momentum … moving to mainstream
2
Who are mainstream customers
Channels and influence
© GeniusWorks [email protected]
Accelerate … how to make it happen faster
Obstacles to remove
Ways to accelerate action
2
© GeniusWorks [email protected]
What? By when? By who?
Visi
on 2
Deliv
erab
les 2
Resu
lts 2
Action Plan: Horizon 2
© GeniusWorks [email protected]
Sustaining momentum … of innovation and growth
3Who are next customers
Channels and influence
© GeniusWorks [email protected]
Shifting the core … from old to new worlds
3What is the new core business
What to stop doing
© GeniusWorks [email protected]
Extend … where to next, growing further and faster
3Extend to adjacent markets
Create an exponential effect
© GeniusWorks [email protected]
What? By when? By who?
Visi
on 3
Deliv
erab
les 3
Resu
lts 3
Action Plan: Horizon 3
© GeniusWorks [email protected]
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
LEADERSHIPINSPIRED
Don’t just play the game Change the game
Mexico 1968
Specialist, understands one function deeply
Analyst, manages specific business activities
Tactical, focuses on details and results
Bricklayer, manages distinct elements of the business
Problem solver, masters skills and mobilises talent
Warrior, marshals the troops to work together
Support cast, sets a good example as part of team
Generalist, understands the whole business
Integrator, makes decisions for the good of the organisation
Strategic, understands the big picture
Architect, designs organisational systems
Agenda setter, defines which challenges to tackle
Diplomat, engages external stakeholders
Lead role, inspires everyone to follow and achieve greatness
+genius
Manager and leader
1 2 3 4 5
© GeniusWorks [email protected]
Command Control Connect
Catalyse Communicate Coach
How do you behave?
2C
Conventional leaders“top of the pyramid”
Innovative leaders“hub of the network”
4C
From 2C to 4C …
Command Control
ConnectCatalyse
Communicate
Coach
What can we achieve together?
Catalyst
Connector
Communicator
Coach
+genius
The 4C Leader … What will you do?
© GeniusWorks [email protected]
Richard Branson on Leadership
Jeff Bezos “Every day is day one”
Richard Branson on Leadership
Richard Branson “Singing together”
Elon Musk on Leadership
Elon Musk “Working on innovation”
VolatileUncertain
ComplexAmbiguous
+genius
VisionUnderstandingClarityAgility
Communicate with purpose Belief in yourself and team Focus and alignment
VUCA is about Vision
Challenge and be curiousEmpathetic to others
Open-minded
VUCA is about Understanding
Simplify Intuitive and humanSeeing the bigger picture
VUCA is about Clarity
Decisive but adaptive Empower and collaborate
Never stop innovating
VUCA is about Agility
BLUEPRINT 1 … GROWTH STRATEGY … What matters most?
Where to compete? How to compete? What to do to win?
Priorities for market focus Priorities for competitive advantage Priorities for value creation
Geographies, Categories, Customers Brands, Differentiation, Products and Services People, Organisation, Business Model
Why?
© GeniusWorks [email protected]
What products and services do we bring together for our customers?
Customers Communication PartnersOfferings
Channels
Relationships Processes
Revenue streams Pricing models Cost streams Investments
Who are our target segments of customers and users?
Which types of distribution channels will we use to reach customers?
What kind of relationship do customers seek with us, and each other?
Who are the external partners to help us create and deliver the offerings?
What benefits do we enable our customers to achieve?
What are the main internal activities to create and deliver the offerings?
What are the main sources of revenue, and which could be largest?
How, when and how often will we charge customers?
What are the most significant ongoing costs to create and deliver the offerings?
How much do we need to spend before we start earning?
Proposition
ResourcesWhat are the main internal resources to create and deliver the offerings?
Products & Services
What brand do we use? What are the key messages, and how do we engage customers?
What distinctive assets do we have to use in existing or new ways?
Assets
BLUEPRINT 2 … NEW BUSINESS MODEL … How will we work?
© GeniusWorks 2017 www.theGeniusWorks.com
+genius
BLUEPRINT 3 … HORIZON PLAN … What will we do?
© GeniusWorks [email protected]
www.theGeniusWorks.com
Visio
nOu
tput
Resu
lt
Visio
nOu
tput
Resu
lt
Visio
nOu
tput
Resu
lt
+genius
Are you ready to change your game?
Executive Leadership ProgramIE Business School, Madridwith Prof. Peter Fisk9-11 March 2016
Beloved AgencyPay for the ideas, delivered by our
transparentselectwork
Office Problem SolverSolve problems not sell
products, with added value services from partners
X SquadInstant pain relief for
CEOs to address critical business problems with
expert network
Breathing SpacesHelping business leaders “slow down to speed up”Find sense in tech world
and create breathing orgs
Smart CitiesEnabling cities to focus on
early education with toolkits/experts to drive
smarter futures
Simply GlobalGlobal network of road logistics providers with integrated network and
transparent pricing
Tech TeamVirtual experts helping you develop and delivery and maintain highly complex
technology products
Acting with speed and agility
Connecting ideas and
people
Passion to make life
better
Having an audacious
attitude
Shaping your own
vision
Making sense of change
Persisting to make it happen
© Peter Fisk 2014Gamechangers.pro
ß
ß
ß
ßß
Growth hacking
Market mapping
Innovative strategy
Value propositions
Making it happen
ß
ßß
ß
ß
Design thinking
Context framing
Concept fusions
Business models
Accelerating action
Page 16
Visi
on 3
Visi
on 2
Visi
on 1
Deliv
erab
les
3
Deliv
erab
les
2
Deliv
erab
les
1
Resu
lts 3
Resu
lts 2
Resu
lts 1
Horizon 1 delivers
excellence and quick wins
Horizon 2 delivers
new concepts and extensions
Horizon 3 delivers
breakthroughsand a new core
What products and services do we bring together for our customers?
Customers Communication PartnersOfferings
Channels
Relationships Processes
Revenue streams Pricing models Cost streams Investments
Who are our target segments of customers and users?
Which types of distribution channels will we use to reach customers?
What kind of relationship do customers seek with us, and each other?
Who are the external partners to help us create and deliver the offerings?
What distinctive assets do we have to use in existing or new ways?
What benefits do we enable our customers to achieve?
What are the main internal activities to create and deliver the offerings?
What are the main sources of revenue, and which could be largest?
How, when and how often will we charge customers?
What are the most significant ongoing costs to create and deliver the offerings?
How much do we need to spend before we start earning?
Proposition
ResourcesWhat are the main internal resources to create and deliver the offerings?
Assets
Products & Services
What brand do we use? What are the key messages, and how do we engage customers?
Customer BrandJobsGains
Pains
What benefits does the customer expect or desire, both rational and emotional?
What are the negatives in their current experience, bothRational and emotional?
What is the customer trying to do – the job they want to do, or new goal to achieve? Gain creators
How do the products and services create customer gain, for example savings that make them happy, or deliver outcomes beyond expectations?
Pain relievers
Products and services
How do the products and services remove the negatives,eg save time and effort, make them fee better, remove negative impacts, or fears?
What are all the product and service components that enable the customer to achieve their job?
2021Where are the relevanthigh growth markets?
2018
2016
Who are the relevant high growth customers?
What are the relevanthigh growth categories?
What are the relevant high growth
products/services?
2021
2016
Idea
Create
Improve
Pivot
© GeniusWorks [email protected]
GAMECHANGER TOOLS FOR INNOVATION AND GROWTH
+genius
+genius
Peter Fisk helps business leaders make sense of a fast-changing world, to find the best new opportunities for growth, to embrace the best new ideas through insight and creativity, to rethink their entire vision and strategy, business model and customer experience. Being 10% better is just enough to compete in today’s world, to stand still. The real question is how to be 10 times better, to get ahead, to stand out, to be the leader who helps the business create and deliver future success.
Peter works across the world, helping business leaders to develop innovative strategies for business and brands. He is a thinker, advisor and practical entrepreneur. He is Professor of Strategy, Innovation and Marketing at IE Business School, one of the world’s top ranked business schools, whilst also founder and CEO of GeniusWorks, a boutique consulting firm, helping clients across every sector to make sense of fast-changing markets, and find new ways to think, compete and win.
Having trained as a nuclear physicist, Peter moved to managing brands like Concorde at British Airways, helping Microsoft to adopt a value-based marketing model, and Virgin to launch into new markets. As a highly experienced consultant he has worked in every sector and region of the world. As CEO of the world’s largest marketing organisation, the Chartered Institute of Marketing, he became a global authority on what’s best and next in business and markets.
Finding his own space, he founded GeniusWorks, with offices in London and Istanbul. He works with companies big and small, food to fashion, skincare to stock exchanges, high tech to human – and brands as diverse as Aeroflot and Banyan Tree, Coca Cola and Club Med, Cooperative and Courvoisier, Davidoff and DSM, Eczacibasi and Fat Face, Fosters and GSK, Hershey’s and Mars, M&S and Nestle, Microsoft and O2, Phillips and Philosophy, Red Bull and Sabre, Santander and Skanska, Shell and Tata, Telia and Turkcell, Unilever and VB Beer, Virgin and Visa, Vodafone and Yapi Kredi – to think bigger and smarter, develop innovative strategies, bolder brands, and accelerate growth.
Peter’s new book “Gamechangers: Are you ready to change the world?” explores the next generation of business and brands, shaking up markets, innovating and winning in new ways. Based on 100 global case studies, it explores the challenges of new markets, changing customers, brand building, new business models, real-time marketing, harnessing social media, inspiring leadership and positive impact. It has been nominated for Management Book of the Year 2015.
His other books include “Marketing Genius” explores the left and right-brain challenges of success, and is translated into 35 languages. It was followed by five others – “Business Genius” on leadership and strategy, “Customer Genius” on building a customer-centric business, “People Planet Profit” on sustainable innovation, and “Creative Genius”, the innovation handbook for business leaders, defining what it takes to be Leonardo da Vinci in the 21st Century.
Growing up in rural Northumberland, in the north of England, Peter has a love of running that has taken him from a youthful mile champion to still running every day, 35 years later. He now lives in Teddington, to the west of London, surrounded by the Royal Parks of King Henry VI and his hunting deer. He is married with two teenage daughters, who keep him real and in touch with the Snapchat, Netflix lifestyles of Gen Z.
Inspired by his first job in the airline world, he loves to travel far and wide, indulge in Asian food, together with a well chilled Sauvignon Blanc. His favourite brands range from Ashmei running gear to Rapha cycle club, Paul Smith’s fashion design and House Café in Istanbul, New York’s MOMA to New Zealand’s great Moa Beer.
Peter features in the Guru Radar of Thinkers50, and was described by Business Strategy Journal as “one of the best new business thinkers”. His advice is sought after by business leaders around the world, he adds specialist expertise to key projects, combining new ideas with practical action, inspiration and impact. Helping you to find your own space, to be leaders of change – to be bold, brave and brilliant.
Email: [email protected]
Phone: +44 7834483830
Twitter: @geniusworks
Website: theGeniusWorks.com
77
Peter Fisk
www.theGeniusWorks.com