Raise a support ticket & check its status

In this module we will discuss :-

1. How to raise a ticket using support tab?2. How can you check ticket history?

Support tab

Here we have taken example of catalogue. To raise a ticket catalogue follow these steps

How to raise a ticket from support tab ? (1/6)

1

Click on seller support

1

1

Raise a ticketA

Support tab 1

Click on catalogue2

2

How to raise a ticket from support tab ? (2/6)

Raise a ticketA

Support tab1

3

Here are sub categories of catalogue you can raise a ticket according to you query

3

How to raise a ticket from support tab ? (3/6)

Raise a ticketA

Support tab1

If you have any other query regarding catalogue, click on catalogue – other queries.

Click on catalog –other queries

4

a

4

a

How to raise a ticket from support tab ? (4/6)

Raise a ticketA

Support tab1

Enter all details

Upload the attachment here

Click on submit ticket.

5

7

6

7

6

5

How to raise a ticket from support tab ? (5/6)

Tip- You can choose call me option to get a call from us.

Raise a ticketA

Support tab1

How to raise a ticket from support tab ? (6/6)

8

Note down the ticket number for your reference

8

Raise a ticketA

Support tab1

How can you check ticket history? (1/3)

1

Click on ticket history1

To check status of the ticket follow these steps

Check ticket historyB

Support tab1

How can you check ticket history? (2/3)

Enter the ticket id and click on search icon

2

2

4

3

Click on ticket number to check more details

4

Here you can check the status of the ticket

3

Check ticket historyB

Support tab1

How can you check ticket history? (3/3)

Here you can check details status of the ticket

5

Check ticket historyB

5

Support tab1

What are the types of ticket status?

There are four types of status-

In progressWe have received your query and we are working on it

Pending with youTicket is pending as we require few more documents/details from your end in order to resolve your query

SolvedResolution of the ticket has been provided to you

DispositionTickets will be on disposition in case you had requested a call however due to any reason the same could not be connected

Types of statusC

Thank you!For any query please raise a ticket on support