sap service 1_lot 3

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without the express permission of Tech Mahindra. All other company, productames, logos and brands are trademarks of their respective owners.

Copyright © 2012

Grants Integrated olution Template !GI T"#$%M Grants Management

& 'ot () oftware as a ervice

%*+*%* $* -M *%) %M/011 ii


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SAP CRM GIST Service Definition

Glossary of Terms

CRM Customer Relationship Management

GMS Grants Management System

GIST Grants Integrated Solution Template

UI User Interface

RIC !" Reports# Interface# Con$ersion# !orms# "or%&o'

Ser$ice (e)nition*GIST +er0,2 -age 2


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Icons

Icon Meaning

Attention

*xample

ote

%ecommendation

Ser$ice (e)nition*GIST +er0,2 -age .


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Statement of Con dentiality

This Documentation is the proprietary information of Tech Mahindra (TECH M).

This documentation is con dential. It may only be distributed by Tech Mahindra. Itmust not be copied, distributed, or reproduced, in hole or in part, by any process,

ithout the e!press ritten consent of Tech Mahindra.

The information pro"ided in this #I$T $er"ice De nition document and the % ard&uestionnaire.!ls (%ttachment ') is indicati"e and ould be nali ed durin thecontract a reement sta e based on the speci c ser"ices to be pro"isioned.

Ser$ice (e)nition*GIST +er0,2 -age /


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Table of Contents

1 $er$ie' of G*Cloud GIST Ser$ice SaaS ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1*3

2 Information 4ssurance,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, 2*5

. 6ac%up7restore and (isaster reco$ery,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.*5

/ GIST * Cloud (eployment Models,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,/*8

9 n* :oarding and ;*6oarding -rocess 7 (ata e$els and Support,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,8*1.

10 !inancial Recompense model,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,10*1.

11 Training,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,11*1.

12 rdering and in$oicing process,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,12*1/

1. Termination Terms,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, 1.*1/

1/ (ata restoration 7 Ser$ice Migration,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1/*1/

19 Consumer Responsi:ilities,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,19*19

13 User Ser$ice 4ccess,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,13*19

1= Technical Re?uirements 7 GIST Interface Touch -oints,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1=*13

15 Trial Ser$ices,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,15*13



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1 Overview of G-Cloud GIST Service (SaaS)

Grantor organi@ations and agencies in go$ernment are loo%ing at integratedsystems 'hich can pro$ide an end*to*end solution for Grants Managementprocesses ,These systems ena:le Go$ernment agencies to focus on their core:usiness rather than systems and integration processes,

GISTA Grant Integrated Solution Template is a pre*con)gured solution 'hich can:e implemented ?uic%ly and eBciently, It has :een de$eloped to address the end*to*end Grantor Management process# right from Grants -rogram -reparation toGrants (is:ursement and 4dministration, The solution called GIST is :ased on S4-CRM# 'hich is a glo:ally acclaimed leading# ro:ust C TS Commercial# o;*the*shelf

soft'are,

6ased on an 4ccelerated (eli$ery Model of Tech Mahindra# the solution deli$ers anum:er of out* of*the*:o< functionalities for Grants ManagementD, It is &e


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Some of the com ellin! bene ts of ado tin! GIST are"

• Shorter Time to +alue• -re*con)gured# end*to*end integrated Grants Management functionalities• !leetter Management• Grants 4greement Management• Claims Management• Grants (is:ursement ne Time# Claim :ased# Hold:ac% and 4d$ance

-ayment• Grants -ayment Reco$ery• Integrated Case Management• Grantee Registration

Ser$ice (e)nition*GIST +er0,2 -age =


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Re?uires S4- CC 4-74R or -SC( !inancial integration,



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$ Information %ssurance

T CH M proposes its GIST application for SaaS >ot ., This ser$ice 'ould ?ualifyunder Impact >e$el 0*2, 4lso GIST is :ased on S4-Ds ro:ust -latform 'herein S4-?uality management systems ha$e :een certi)ed according to re?uirementsspeci)ed in the IS 8001 standard, S4- IT# in addition# is certi)ed according to there?uirements speci)ed in IS 2=001,

!or additional details# referF httpF77''',sap,com7solutions7?uality7iso8001,ep<

Moreo$er# T CH M has a pro$en trac%record in managed hosting forenterprise application in highlycomple< en$ironments, T CH M hashosting centers (atacenters acrossthe glo:e ser$ing to meet glo:al andlocal standards for its customers, Thehosting centers are certi)ed :y IS2=001 # IS 2000 # S4S Type 2 # S and any other customer hosting compliancespeci)c to meet the industry standards,

& 'ac u restore and *isaster recovery

Tech Mahindra has :een in the forefront in designing High 4$aila:ility solutions forhosted customers to meet their :usiness andend user re?uirements, The (ata Centers canpro$ide 4cti$e74cti$e or 4cti$e7-assi$emodels, These span from intra city# inter cityand intercontinental models for (isasterReco$ery,

There are $arious alternati$es a$aila:le topro$ide (isaster reco$ery (R ser$ices toour clients# including internal solutions#commercial hot*site ser$ice, It is generallyaccepted that the lo'er the RT 7R- thegreater the cost of any (R solution,


http://www.sap.com/solutions/quality/iso9001.epxhttp://www.sap.com/solutions/quality/iso9001.epx


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+ GIST - Cloud *e loyment ,odels

GIST is &eSM" also supports con$ersion ofdata of the legacy system in numerous 'ays, The data can then :e imported intothe S4- system $ia :atch input# direct input# 64-Is or I(ocs,

,i!ration 2ow

The diagram :elo' pro$ides an indicati$e $ie' of the data migration conte


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T CH M shall 'or% along 'ith the customer to ensure the follo'ingF

• Returning all consumer generated data• 4dopt the S4- pro$en technology 7 e


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4n indicati$e :allpar% pricing rate has :een mentioned in the 4'ard uestionnaire:ased on per user per month :asis, The pricing rates 'ould depend on minimumnum:er of users# ser$ices to :e pro$isioned and 'ould :e )nali@ed duringcontractual agreement phase,

The minimum contract period 'ould :e for a yearN ho'e$er other options can :eformali@ed during contract negotiation phase,

4 Service ,ana!ement *e loyment ,ethodolo!y

T CH M follo's a structured 9 step approach to ensure ?uic% and customi@edpro$isioning of ser$ices,

(eployment Step (escription utput7 (eli$era:le

/. $heckystem

%eadiness

elow %eadiness $hecks 2erformed on Target $%Mystem

• asis et -p and Installation for A2 $%M• Middleware configuration• *xisting Master 3ata et -p

• Assessment %eportof ystem %eadiness



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4. ActivateGI T inTarget

• GI T would be activated and deployed in $%Mystem

• Activation would enable GI T configurationand database tables would get updated

• GI T 3eployed• $%M Tables updated• ew Transport

%e5uest of GI Tactivation generated

(. %un$onsistency$hecks

• 2ost Activation $onsistency $heck would beperformed to avoid any configuration conflicts

• 2%6 configuration would be checked for theactivated GI T

• $onfiguration $heckreport post GI Tdeployment

7. MaintainMasters

• $%M Grants Masters and related configurationwould be manually maintained by $lient8sMaster 3ata Team

• All re5uisite GI TMasters aremaintained in Targetsystem

0. Adapt9*nhance

GI T

• ased on specific re5uirements, GI T can befurther enhanced as per $lient8s businessprocess

• %I$*+:9 other processes beyound GI Tframework would be considered as $hange%e5uest

• Additionalconfiguration9enhancement doc!+unctional9 Technical

pecs"• ystem enhanced

beyond GI T+ramework

• $%M ystemavailable for -nitTesting

-re*Re?uisites • Installation and asis set up for A2 $%M 1.;is completed prior to GI T 3eployment

• Middleware and related configuration isalready set up

5 GIST Service Constraints Sco e Su ort 'oundaries The follo'ing 6usiness -rocesses and related functionalities ha$e :een co$eredunder GIST Ser$ices, T CH M shall 'or% 'ith its customers to incorporate anyadditional functionality or ser$ices 'hich can :e custom :uild for UO Go$ernment

rgani@ations,

Sr, Po, 6usiness -rocess

/. Grantor 6rgani


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7. Grants Application Management

0. Grants Agreement Management

=. $hange %e5uest Management

1. ystem Alerts

>. $ustomi


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6 Service 7evels and Su ortGIST is :ased on S4- CRM# 'hich is a glo:ally acclaimed leading# ro:ust C TS

Commercial# o;*the*shelf soft'are, This template has :een successfully deployed

for a Go$ernment rgani@ation and can :e custom :uilt as per re?uirements,

Ser$ice >e$el agreement# ser$ice metrics and e


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1$ Orderin! and invoicin! rocess T CH M follo's as &e


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1 Consumer 9es onsibilities The ta:le :elo' pro$ides an indicati$e responsi:ility Matri< for a typical GIST SaaSModel, 4 detailed plan 'ould :e later designed :ased on the ser$ices to :e

pro$isioned and deployment model,

Sr,Po,

4cti$ity Su:*4cti$ity SupplierResponsi:i

lity

ConsumerResponsi:i

lity1, System

9eadinessS4- 6asis Set Up and Installationfor S4- CRM

es ***

Middle'are 7Interfacecon)guration for S4- CCintegration

es ***

2, 'usiness

/rocessSco e*e nition

GMS Ser$ice de)nition scoping

including G4- identi)cation

es es

Sign ; on Scope (ocument *** es

., GIST%ctivation

GIST 'ould :e acti$ated and deployedin CRM System,

es ***

/, ConsistencyChec s

-ost 4cti$ation Consistency Chec%'ould :e performed to a$oid anycon)guration con&icts

es ***

9, ,aster *ata,aintenance

CRM Grants Masters datamaintenance

*** es

3, Service9eali:ation

S-R con)guration7 nhancements'ould :e chec%ed7 eegacy (ata and Transport

into -roduction landscape es es

10, Service Go-7ive andSu ort

-ost Go*li$e support es ***

n*going Support *** es

Ser$ice (e)nition*GIST +er0,2 -age 1=


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13 ;ser Service %ccessGrants Management processes shall typically in$ol$e 2 types of usersF GrantorD and

GranteesD, GIST includes "e: User Interface speci)cally designed for each type of:usiness partner in$ol$ed,

Grantee ;I F GIST UI for Grantees 'ould :e a S4- -ortal application 'hich includesRole :ased screens for performing Grantee functionalities such as 4pplication !ormsu:mission etc,

Grantor ;I F Grantor Users shall access the Grants ser$ices using a S4- "e: UIUser Interface 'hich 'ould :e customi@ed :ased on speci)c :usiness roles,

14 Technical 9e


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phase. #I$T also o ers its Mobility solution (#EM$ / #rants Enabled Mobility $olutions) at an additional char e.

15 Trial Services

4n nline demo of GIST can :e set up for users to understand the feature capa:ilityof the solution,


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