DEBORAH SHEPPARD420 S 1st Ave, Morton, IL 61550│deborahsheppard97@yahoo.com │(309) 415-

0840

Dear Hiring Manager,

I would like to provide you with a brief overview of my work experience and skill. Please refer to my attached résumé for your review.

I am a career oriented, young woman looking to further my job opportunities to prepare me for a future career. I am currently a sophomore at Illinois Central College in East Peoria majoring in Psychology, and I am seeking an internship, full or part time job to help me move toward my goals for my future. I am planning to transfer to Eureka College in the fall of 2017 to pursue a bachelor’s degree. In the past three years, I have been employed at Target Corporation and Heartland Bank & Trust, and I have also been a full-time student through the duration of my professional life. Throughout my job experience I have developed a skill set that equips me to work very well with the others in the areas of customer service, team-building, and workplace environment. I have learned how to manage my time and responsibilities and function well in a fast-paced environment. Working in a fast paced environment, I believe that I have been equipped to adapt to continual changes, and have developed the critical thinking necessary to be successful in a workplace. I believe I can use my skills, passion, and experience to benefit other organizations as well.

Through all of my job opportunities, I have developed a foundation of skills that are essential to being an effective and successful employee. I believe that honesty, reliability and a genuine personality contribute to the success of any worker. I have developed a strong work ethic, close attention to detail, and an organized mentality throughout my life. I learn very quickly and use my problem solving skills to complete my work in the most effective way possible. My strong work ethic, coupled with my training and prior work experiences, assures me that I am well prepared to be successful with any new role of employment and a be valuable contributor to your company.

I appreciate your consideration and I hope to hear from you soon!

Sincerely,

Deborah Sheppard

Deborah SheppardLinkedIn: https://www.linkedin.com/in/deborah-sheppard-57026a105

Professional Experience

Target June 2014 – January 2016May 2016 – Present

Retail Sales Associate / East Peoria, IL

• Assisted with the new-hire training of cashiers and other sales associates• Handled customer transactions as a cashier and processed payments for customers’ accounts• Inform customers of products and provide amazing guest satisfaction and service • Customer assistance in locating merchandise• Worked with unloading and distribution of freight throughout the store• Operated and processed the returns of merchandise at the guest service counter• Customer assistance over the phone and directing calls throughout the store• Oversaw the Guest Services counter, processing returns and online shipments• Worked with a team to drive sales and uphold the company brand • Learning to adapt to high paced work and frequent customer interactions • Inventory/Instocks• Critical thinking to strategically drive company sales• Fulfilling sales floor planograms • Barista at in-store Starbucks

Heartland Bank & TrustJanuary 2016 – April 2016

Retail Banker

• Process customer transactions of cash, checks, money orders, loan payments, ect.• Asses the unique needs of customers using consultative methods• Refer customers to other bank departments as appropriate• Collaborate to establish attainable sales goals and being fully accountable for achieving these• Respond positively to both peer and management feedback and coaching• Maintain workstation equipment, ATM’s, and other office equipment• Handle and count large amounts of cash, daily balancing of drawer and vaults• Manage multiple tasks and respond to pressure and change with poise and confidence• Build customers relationships, learn by name each person who enters the bank • Identify, initiate, and qualify sales leads.  Recognize customer needs and potential sales opportunities.  Plan and manage sales calls.

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Educational Background:

Illinois Central Christian School : Graduated with honors: Class Valedictorian: (GPA 3.9) Washington, IL 61571

Illinois Central College: Sophomore studying Psychology (GPA 4.0) East Peoria, IL 61611

• Courses taken for MS Office programs: MS Word, Excel, Access, Outlook, Power Point

ACT Score: 28

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Personal References

Josiah Martinson: (309) 407-3045Executive Team Leader

Target

Hannah Barnette: (309) 645-8142IT Technician/ Information Services Help Desk

Pearl Companies, Peoria Heights

Rafael Ramirez: (309) 339-6314Spanish Pastor

Bayview Baptist Church

Logan Vonderheide: (309) 202-0705Team Leader – Assets Protection

Target