resume 2016
TRANSCRIPT
MELISSA CAINBaltimore, MD443-812-4163
[email protected]/melissacain
linkedin.com/melissacain
EDUCATION West Virginia University – Morgantown, WV August 2016 Bachelor of Art in Organizational Communication Studies
LEADERSHIP Undergraduate Communication Association (UCA) – Morgantown, WV Fall 2015 ● Committee Member● Created Communication field awareness and fundraising events.
Volunteer at Mountaineer Boys and Girls Club – Morgantown, WV Spring 2016 Fundraising Committee Member Planned donation events for organization
SKILLS ● Microsoft Excel, Word, PowerPoint, Outlook, and Access● 9 years of Spanish language education
PROFESSIONAL Believe Big Non- Profit Cancer Organization – Glyndon, MD. Summer 2016Intern & Event Planner Assistant
Assist in planning fundraising events for Mistletoe trails and motivate cancer patient families. Collaborate and connect with a team for donation campaign success. Support and market Believe Mug painting and informative events. Bring innovative ideas and a positive atmosphere to the community and company. Raise hope and encourage passion during meets with families of patients.
Diamond Ridge & Woodlands Golf Club Course – Windsor Mill, MD. Summer 2016Beverage Cart & Grill Attendant
Vend food and beverages to guests on the golf course in a friendly upbeat manner. Handle and recorded monetary transactions and catered to customer’s orders. Interacted and built stronger relationships for better customer service. Responsible for independent integrity dedicated towards monitoring of alcohol consumption and golf
course etiquette.
Rolling Road Private Golf Course & Country Club – Catonsville, MD. Summer 2014 Concierge
● Increased office efficiency by taking on more roles such as filing and accommodating sales calls to offer members alternative packages tailored to their situation or more updated packages.
● Managed scheduling, invoices, reservations, tee times, and collected membership information via phone, computer, and calendar.
● Provided a positive and welcoming environment for all members and guests at the front desk. ● Coordinated the arrangements and times for conference meetings of multiple departments.
Fitness 19 Gym - Elkridge, MD.
MELISSA CAINBaltimore, MD443-812-4163
[email protected]/melissacain
linkedin.com/melissacain
Promoter, Welcome Team Member, Membership Sales Consultant Spring 2011- Summer 2013● Promoted gym membership packages throughout the Elkridge community, targeting a 40- mile radius of
new surrounding areas to increase market. ● Actively reached out to new members to expand business with an energetic team by handing out 300,
one- week free trial flyers per area. ● Cooperated with different departments in the office and gym to deliver higher customer satisfaction. ● Developed and maintained relationships with new and old members while encouraging them to also
register extended family on their membership plan. ● Implemented a new member registration and payment system with co-workers ● Completed training with new operating computer systems to ensure more clear organization method due
to an increased amount of members.
Serafino’s Italian Restaurant – Ellicott City, MD. Spring 2012-2013 Host● Accommodated various dining requests, improved customer service by building relationships with
families that were loyal regulars to the restaurant. ● Trained 3 new team members, administrated help in other fields when short on workers. ● Managed and delegated tasks, seated tables, and reservations to co- workers. ● Corrected and monitored to make sure all areas, equipment, and facilities were sanitary and neat for all
customers.