reliance fresh vs spar

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PRESENTATION ON RELIANCE FRESH BY :- SIDDHARTH MOHAN SIDDHAR TH P ARAKH SIDDHAR TH GAUT AM B. SHASHANK GUPT A    1  

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Page 1: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 142

PRESENTATION ON

RELIANCE FRESHBY -

SIDDHARTH MOHANSIDDHARTH PARAKHSIDDHARTH GAUTAM BSHASHANK GUPTA

1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 242

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 342

ACKNOWLEDGEMENT

I WOULD LIKE TO THANK PROF MEGHNA VERMA FORGIVING US THIS PROJECT AS A PART OF CURRICULAM

I WOULD ALSO LIKE TO THANK MYCLASSMATES FOR GIVING US VITAL INFORMATION ANDADVICE WITHOUT WHOM THIS PROJECT WOULD HAVEBEEN INCOMPLETE

AT LAST BUT ABOVE ALL I WOULD LIKE TOTHANK MY PARENTS FOR THEIR UNCONDITIONAL LOVEAND SUPPORT THROUGHOUT MY LIFE

3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 442

RELIANCE GROUP

The Reliance Group founded by DhirubhaiH Ambani (1932-2002) is Indias largestprivate sector enterprise with businesses

in the energy and materials value chainGroups annual revenues are in excess of US$ 58 billion The flagship companyReliance Industries Limited is a FortuneGlobal 500 company and is the largestprivate sector company in India

4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 542

HE FOOD AND GROCERY MARKET IN INDIA ISCURRENTLY VALUED AT $236 BILLION MAKINGIT THE SIXTH LARGEST GROCERY MARKET INTHE WORLDTHE UNORGANIZED SEGMENT STILL

CONSTITUTES 99 PER CENT OF THE TOTALFOOD AND GROCERY MARKET AND ISCHARACTERIZED BY THE TRADITIONAL MOM-AND-POP KIRANA STORESTHE MODERN FORMATS ACCOUNT FOR JUST 1

PER CENT OF THE TOTAL FOOD AND GROCERYMARKET AND ARE CHARACTERIZED BY CASHAND CARRY STORES HYPERMARKETSSUPERMARKETS DISCOUNT SUPERMARKETSAND CONVENIENCE STORES

FOOD AND GROCERY

RETAILING IN INDIA

5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 642

TOTAL RETAIL MARKET

6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 2: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 242

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 342

ACKNOWLEDGEMENT

I WOULD LIKE TO THANK PROF MEGHNA VERMA FORGIVING US THIS PROJECT AS A PART OF CURRICULAM

I WOULD ALSO LIKE TO THANK MYCLASSMATES FOR GIVING US VITAL INFORMATION ANDADVICE WITHOUT WHOM THIS PROJECT WOULD HAVEBEEN INCOMPLETE

AT LAST BUT ABOVE ALL I WOULD LIKE TOTHANK MY PARENTS FOR THEIR UNCONDITIONAL LOVEAND SUPPORT THROUGHOUT MY LIFE

3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 442

RELIANCE GROUP

The Reliance Group founded by DhirubhaiH Ambani (1932-2002) is Indias largestprivate sector enterprise with businesses

in the energy and materials value chainGroups annual revenues are in excess of US$ 58 billion The flagship companyReliance Industries Limited is a FortuneGlobal 500 company and is the largestprivate sector company in India

4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 542

HE FOOD AND GROCERY MARKET IN INDIA ISCURRENTLY VALUED AT $236 BILLION MAKINGIT THE SIXTH LARGEST GROCERY MARKET INTHE WORLDTHE UNORGANIZED SEGMENT STILL

CONSTITUTES 99 PER CENT OF THE TOTALFOOD AND GROCERY MARKET AND ISCHARACTERIZED BY THE TRADITIONAL MOM-AND-POP KIRANA STORESTHE MODERN FORMATS ACCOUNT FOR JUST 1

PER CENT OF THE TOTAL FOOD AND GROCERYMARKET AND ARE CHARACTERIZED BY CASHAND CARRY STORES HYPERMARKETSSUPERMARKETS DISCOUNT SUPERMARKETSAND CONVENIENCE STORES

FOOD AND GROCERY

RETAILING IN INDIA

5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 642

TOTAL RETAIL MARKET

6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 3: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 342

ACKNOWLEDGEMENT

I WOULD LIKE TO THANK PROF MEGHNA VERMA FORGIVING US THIS PROJECT AS A PART OF CURRICULAM

I WOULD ALSO LIKE TO THANK MYCLASSMATES FOR GIVING US VITAL INFORMATION ANDADVICE WITHOUT WHOM THIS PROJECT WOULD HAVEBEEN INCOMPLETE

AT LAST BUT ABOVE ALL I WOULD LIKE TOTHANK MY PARENTS FOR THEIR UNCONDITIONAL LOVEAND SUPPORT THROUGHOUT MY LIFE

3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 442

RELIANCE GROUP

The Reliance Group founded by DhirubhaiH Ambani (1932-2002) is Indias largestprivate sector enterprise with businesses

in the energy and materials value chainGroups annual revenues are in excess of US$ 58 billion The flagship companyReliance Industries Limited is a FortuneGlobal 500 company and is the largestprivate sector company in India

4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 542

HE FOOD AND GROCERY MARKET IN INDIA ISCURRENTLY VALUED AT $236 BILLION MAKINGIT THE SIXTH LARGEST GROCERY MARKET INTHE WORLDTHE UNORGANIZED SEGMENT STILL

CONSTITUTES 99 PER CENT OF THE TOTALFOOD AND GROCERY MARKET AND ISCHARACTERIZED BY THE TRADITIONAL MOM-AND-POP KIRANA STORESTHE MODERN FORMATS ACCOUNT FOR JUST 1

PER CENT OF THE TOTAL FOOD AND GROCERYMARKET AND ARE CHARACTERIZED BY CASHAND CARRY STORES HYPERMARKETSSUPERMARKETS DISCOUNT SUPERMARKETSAND CONVENIENCE STORES

FOOD AND GROCERY

RETAILING IN INDIA

5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 642

TOTAL RETAIL MARKET

6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 4: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 442

RELIANCE GROUP

The Reliance Group founded by DhirubhaiH Ambani (1932-2002) is Indias largestprivate sector enterprise with businesses

in the energy and materials value chainGroups annual revenues are in excess of US$ 58 billion The flagship companyReliance Industries Limited is a FortuneGlobal 500 company and is the largestprivate sector company in India

4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 542

HE FOOD AND GROCERY MARKET IN INDIA ISCURRENTLY VALUED AT $236 BILLION MAKINGIT THE SIXTH LARGEST GROCERY MARKET INTHE WORLDTHE UNORGANIZED SEGMENT STILL

CONSTITUTES 99 PER CENT OF THE TOTALFOOD AND GROCERY MARKET AND ISCHARACTERIZED BY THE TRADITIONAL MOM-AND-POP KIRANA STORESTHE MODERN FORMATS ACCOUNT FOR JUST 1

PER CENT OF THE TOTAL FOOD AND GROCERYMARKET AND ARE CHARACTERIZED BY CASHAND CARRY STORES HYPERMARKETSSUPERMARKETS DISCOUNT SUPERMARKETSAND CONVENIENCE STORES

FOOD AND GROCERY

RETAILING IN INDIA

5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 642

TOTAL RETAIL MARKET

6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 5: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 542

HE FOOD AND GROCERY MARKET IN INDIA ISCURRENTLY VALUED AT $236 BILLION MAKINGIT THE SIXTH LARGEST GROCERY MARKET INTHE WORLDTHE UNORGANIZED SEGMENT STILL

CONSTITUTES 99 PER CENT OF THE TOTALFOOD AND GROCERY MARKET AND ISCHARACTERIZED BY THE TRADITIONAL MOM-AND-POP KIRANA STORESTHE MODERN FORMATS ACCOUNT FOR JUST 1

PER CENT OF THE TOTAL FOOD AND GROCERYMARKET AND ARE CHARACTERIZED BY CASHAND CARRY STORES HYPERMARKETSSUPERMARKETS DISCOUNT SUPERMARKETSAND CONVENIENCE STORES

FOOD AND GROCERY

RETAILING IN INDIA

5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 642

TOTAL RETAIL MARKET

6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 6: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 642

TOTAL RETAIL MARKET

6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 7: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 742

RELIANCE RETAIL LTD ndash

OVERVIEW

920 Stores

80 Cities

14 States

7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 8: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 842

Reliance Mart (Hypermarket)

95000 Products

Unique Services - Tailoring shoe amp watch repair Laundry

Future Plan Saloon

8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 9: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 942

Reliance trends ( Apparels and accessories)

Reliance wellness (Medicine health care and Beauty Products )

9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 10: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1042

Reliance footprint

Reliance time out (Books toys music and gifts)

1 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 11: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1142

Reliance digital

Reliance i Store

1 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 12: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1242

o Reliance jewels

o Reliance AutoZone (Auto accessories and services)

o Reliance Living Homeware

1 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 13: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1342

RELIANCE FRESH

Industry Retail

Type Supermarket

Chairman amp Managing Director

Mukesh AmbaniFirst Outlet Hyderabad( BanjaraHills)

Founded 30th October 2006

Headquarter Mumbai

Area 2000-4000 Sq Ft

1 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 14: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1442

About

Reliance

Fresh

1 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 15: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1542

SWOT ANALYSIS

1 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 16: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1642

STRENGTH

Private label sale ndash own products (Reliance Select)

Network ndash 1600 channels in villages

1 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 17: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1742

WEAKNESS

Poor inventory controlStaff ndash Lack of knowledge about products

Parking

Opportunities

Farm to fork No middlemen Farmers ndash Customer

Hundreds of farmers ndash 1 million farmers ndash next five years

1 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 18: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1842

THREATS

International Retail Giants Carrefour Metro AG Tesco

Bharti ndash Wallmart (Farm to Fork)

Operating cost are too high

1 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 19: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 1942

Retail Mix ndash Reliance Fresh

1 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 20: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2042

PLACE

Located in small commercial complexes close to 3-4

residential areas

Observation Close to cross roads

Almost in all Major areas Banashankari Banaswadi

Bannerghatta road RMV extension Doddaballapur

Mattikhere (approx 16 outlets across bangalore)

2 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 21: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2142

PRODUCT RANGE

Vegetables and fruits House hold items

Food and beverages ndash All

premiere brand + Private label Groceries ndash only private label

Dairy products

Non veg food items

Ready to eat items

2 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 22: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2242

PROMOTION

Main idea ndash make bulk purchase

Discount scheme days ndash Saturday and Sunday

Reliance fresh membership card ndash Reliance One

2 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 23: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2342

PRICING

Low prized private labels

Discount on bulk buying

Private Labels

Maximum Space Own Products Less Space Nestle Maggi MTR Masala Pepsi Layrsquos Chips

Reasons High Margin

2 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 24: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2442

DISTRIBUTION STRATEGYInefficient food chain supply

bull Intermediatory profit margin

bull Wastages in transitbull Sourcing out requirement

bull Eg Banjara hill outlet(AP)

2 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 25: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2542

COMMUNICATION MIX

Reliance Group

2 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 26: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2642

COMMUNICATION MIX

Reliance Fresh communicates largely about its promotions

The communication is observed in the following ways

a) Through advertising in Newspapers About location of

their storesor opening up of new stores product range festive offers

b) Through Fliers About product range current promotions

c) Through Events To spread awareness

d) In store promotions Largely Sales promotion for examplespot discounts live announcements free gifts on a minimum

purchasebill amount

2 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 27: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2742

2 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 28: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2842

STORE DESIGN AND DISPLAY

Reliance Fresh like other organized retailers infood amp grocery has a Grid Layout format Thiscould be because of the following reasons

a) They get more shelves to stock productsb) Lesser space is wasted in Aisles

c) Customer Familiarity

d) Higher Space productivity

2 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 29: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 2942

2 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 30: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3042

ABOUT DISPLAYS

we found that following displays are usually spotted in aReliance Fresh store

a) Jackets in corners These are stands which have Hot Offer written on the white boards

b) Racks Bins

c) Weighing Machine next to racks

d) Customer Service Desk

e) Point Of Sales with frequent Promotion displays on it aswell

3 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 31: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3142

levels of employees in any Reliance Fresh Store

There is a Customer Desk in each Reliance Fresh store which

is operated by Customer Service Associates but our

understanding through personal experiences suggest that

Customer Service Staff needs training as they lack focus on

solving customer problems and are also a little apprehensive

about receiving customer complaints

3 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 32: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3242

FUTURE PLANS

Plans to invest Rs 25000 Crore in next 4 year in their retail division

Train students and housewives ndash Customer care amp Quality service ndash Part time job

Every Indian Consumer

New format of food and cafeacute ndash Reliance foodPrivate label sale ndash Kirana store

Pharmacy retail store

6000 outlets ndash 784 citiesLaunch soaps detergents cosmetics and non FMCG products ndash Private label

3 2

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 33: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3342

PROBLEMS FACED

Roadside vegetable vendors demonstrated in front of a

Reliance Fresh Store in Ranchi Jharkhand on 8 May 07 3 3

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 34: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3442

SUGGESTIONS

Expand ndash Service

Give training to staff

Improve inventory control

httpwwwreliancefreshinfo

3 4

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 35: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3542

SPAR ndash LIVE LIFE

BETTER

3 5

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 36: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3642

3 6

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 37: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3742

SPARSPAR Hypermarkets and Supermarkets

in India is the result of a license

agreement between the Dubai based

Landmark Grouprsquos Max Hypermarkets

India Pvt Ltd and SPAR International

SPAR is the worldrsquos largest independentfood retail chain and is present in 34

countries

3 7

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 38: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3842

SPAR currently has 12 stores in India

Shoppers have the option to choose from a wide variety of

quality products in every category ranging from grocery fruits and

vegetables bakery dairy and take away foods meat poultry and

fish wine beer and spirits home textiles personal care crockeryutensils and kitchen appliances electronics and IT accessories

and much more

SPAR serves 3 million customers annually

In Bangalore alone SPAR has 14000 SKUs in the food andgrocery category

httpwwwsparindiacom

3 8

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 39: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 3942

3 9

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 40: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4042

Reliance fresh

vs

SPAR

4 0

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 41: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4142

Reliance fresh Spar

441 stores in over 45 towns 12 stores in 6 major cities

stores with size of 2500-4000 sq ft stores size of 66000 sq ft

Only deals with food amp grocery wider range of products

4 1

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2

Page 42: Reliance Fresh vs Spar

7272019 Reliance Fresh vs Spar

httpslidepdfcomreaderfullreliance-fresh-vs-spar 4242

2