reehan jan monthly report

8/14/2019 Reehan Jan Monthly Report

1/21

Frontline Limited4th Floor, 417 & 418, Swapnalok Comples, SD Road, Secunderabad-500003Tel : 91-40-66314313, 66314364, 66328328 Fax: 91-40-66328328

Customer Name : FOOD WORLDunTrang Web nay coi cung h SANATH NAGAR

ENGINEER : REEHAN

call reportedsl no. date time System ID user Dept

1 1/1/2008 10 - 00 AM Saritha

2 1/1/2008 11 - 00 AM DC

3 1/1/2008 3 - 00 PM

4 1/2/2008 10 - 30 AM EDP

5 1/2/2008 11 - 00 AM Murali

6 1/2/2008 4 - 00 PM EDP

7 1/2/2008 6 - 00 PM Kumar DC

8 1/3/2008 10 - 00 AM Shiva H&G

9 1/3/2008 11 - 00 AM Laptop H&G

10 1/3/2008 1 - 00 PM EDP

ACCEL

Merchandise

Parusur am

S.Ramarao

Marketing

Dhanush

Merchandise

Venkatesh

ShashankVenkatesh


2/21

11 1/3/2008 4 - 00 PM EDP

12 1/3/2008 6 - 00 PM Saritha IT

13 1/4/2008 10 - 00 AM H&G

14 1/4/2008 11 - 00 AM Ravi H&G

15 1/4/2008 2 - 00 PM Saritha IT

16 1/4/2008 2 - 00 PM Shiva H&G

17 1/4/2008 2 - 30 PM Buyer

18 1/4/2008 4 - 00 PM EDP

19 1/5/2008 10 - 30 AM H&G

20 1/5/2008 11 - 00 AM Reddy H&G

21 1/5/2008 12 - 00 PM HR

22 1/7/2008 10 - 00 AM Ramesh

23 1/7/2008 11 - 30 AM Suresh

24 1/7/2008 2 - 00 PM Shiafiq LPM

25 1/7/2008 4 - 00 PM Subhan H&G

Ramana

Shashank

RajeswariDhanushShashank

Manikanta

Commertial

Commertial


3/21

26 1/7/2008 5 - 00 PM Sridhar H&G

27 1/8/2008 10 - 00 AM Ramesh

28 1/8/2008 2 - 00 PM Usha

29 1/8/2008 4 - 00 PM

30 1/8/2008 5 - 00 PM

31 1/9/2008 10 - 00 AM Devrao GM

32 1/9/2008 11 - 00 AM Vaasu

33 1/9/2008 2 - 00 PM Benhar

34 1/9/2008 4 - 30 PM Ramesh

35 1/10/2008 10 - 00 AM Shiva H&G

36 1/10/2008 11 - 00 AM Murali

37 1/10/2008 12 - 00 PM Proxy Server Anwar IT

38 1/10/2008 3 - 00 PM EDP

39 1/10/2008 5 - 00 PM Sri Hari HR

Commertial

Commertial

Lavanya

Commertial

Bhaskar Commertial

MarketingProperties

Commertial

Merchandise

Venkatesh


4/21

40 1/11/2008 10 - 00 AM Lenovo

41 1/11/2008 1 - 30 PM Kumar EDP

42 1/11/2008 3 - 30 PM Prapulla

43 1/11/2008 4 - 30 PM Usha

44 1/12/2008 10 - 00 AM Devrao

45 1/12/2008 11 - 30 AM Buyer

46 1/12/2008 11 - 30 AM Pani HR

47 1/14/2008 10 - 00 AM Sri Hari HR

48 1/14/2008 12 - 00 PM Lenovo

49 1/14/2008 4 - 00 PM

50 1/16/2008 10 - 00 AM Prapulla

51 1/16/2008 2 - 00 PM Murali

52 1/16/2008 2 - 30 PM Buyer

53 1/16/2008 4 - 00 PM

NewSystems `3`

WMS(Tr aining)

Commertial

Commertial (RO)Ma

nager Rajeswari

New

Systems `3` WMS(Tr aining)

Bhaskar Commertial

CommertialMerchandise

Rajeswari

S.Ramarao

Marketing


5/21

54 1/17/2008 10 - 00 AM Sri Hari HR

55 1/17/2008 11 - 30 AM EDP

56 1/17/2008 3 - 00 PM Shiva H&G

57 1/17/2008 5 - 30 PM Santosh

58 1/18/2008 10 - 00 AM Laptop

59 1/18/2008 11 - 30 AM Pani HR

60 1/18/2008 12 - 30 PM EDP

61 1/18/2008 3 - 00 PM Kumar EDP

62 1/19/2008 10 - 30 AM Sri Hari HR

63 1/19/2008 11 - 30 AM Prapulla

64 1/19/2008 12 - 30 PM Murali

65 1/21/2008 10 - 00 AM Sri Hari HR

66 1/21/2008 11 - 30 AM Ramesh

67 1/21/2008 2 - 00 PM Shiva H&G

68 1/21/2008 5 - 00 PM Venu DC

Venkatesh

Properties

Arun(Ba

ng)

WMS(Tr

aining)

HP Deskjet3940 printer

Venkatesh

CommertialMerchandise

Commertial


6/21

69 1/21/2008 5 - 30 PM DC

70 1/22/2008 10 - 30 AM Lenovo

71 1/22/2008 12 - 30 PM DC

72 1/22/2008 1 - 00 PM Venu DC

73 1/22/2008 3 - 00 PM EDP

74 1/23/2008 10 - 00 AM Danush EDP

75 1/23/2008 11 - 00 AM EDP

76 1/23/2008 1 - 00 PM Venu DC

77 1/23/2008 3 - 00 PM DC

78 1/24/2008 10 -00 AM Shiva H&G

79 1/24/2008 11 - 00 AM Other Store Node

80 1/24/2008 12 - 00 PM Other Store Server

81 1/24/2008 3 - 00 PM Swarna Buyer

82 1/25/2008 10 - 30 AM Sri Hari HR

83 1/25/2008 11 - 30 AM Other Store Node

Parusur am

New`3`Systems

WMS(Tr aining)

Epson FX2175Printer

Parusur am

Epson FX2175Printer

HPLajerjet

1505n

NewNetwork

printer

Ramana

Epson FX2175Printer

Parusur am


7/21

84 1/25/2008 12 - 00 PM EDP

85 1/25/2008 1 - 30 PM Venu DC

86 1/25/2008 4 - 00 PM EDP

HP Deskjet3940 printer

Venkatesh

Epson FX

2175Printer

Venkatesh


8/21

CUSTOMER CALL LOG

Contact Person : ANWAR Month/Year :Designation : IT ASS MANAGER Region :

Location / Area :

call attended call completedproblem Description date time date time

Network problem 1/1/2008 10 - 30 AM 1/1/2008 11 - 00 AM

1/1/2008 11 - 30 AM 1/1/2008 12 - 30 AM

1/1/2008 4 - 00 PM 1/1/2008 5 - 30 PM

System hanging& slow 1/2/2008 11 - 00 PM 1/2/2008 12 - 30 PM

1/2/2008 11 - 30 AM 1/2/2008 5 - 30 PM

1/2/2008 5 - 30 PM 1/2/2008 6 - 30 PM

Network problem 1/2/2008 6 -30 PM 1/2/2008 7 - 00 PM

System not booting 1/3/2008 10 - 30 AM 1/3/2008 11 - 30 AM

1/3/2008 11 - 30 AM 1/3/2008 2 - 30 PM

1/3/2008 3 - 00 PM 1/3/2008 4 - 00 PM

MMS Software notworking

System hanging & veryslow

Format C Drive & InsatallXp Sp2Out look Mails notworking

Configure a Mail ID &Anti virus Install InlaptopConfigure a Mail IDanother system


9/21

1/3/2008 5 - 00 PM 1/3/2008 6 - 00 PM

System not booting 1/3/2008 6 - 15 PM 1/3/2008 7 - 30 PM

Internet working 1/4/2008 10 - 30 AM 1/4/2008 11 - 00 AM

Some file is not opening 1/4/2008 11 - 30 AM 1/4/2008 1 - 00 PM

Replace ment the SMPS 1/4/2008 2 - 00 PM 1/4/2008 3 - 00 PM

Replace ment the SMPS 1/4/2008 3 - 00 PM 1/4/2008 3 - 30 PM

Printer is not working 1/4/2008 3 - 00 PM 1/4/2008 4 - 00 PM

1/4/2008 4 - 30 PM 1/4/2008 6 - 30 PM

1/5/2008 11 - 00 PM 1/5/2008 12 - 00 PM

1/5/2008 12 - 00 PM 1/5/2008 1 - 00 PM

Write the 2cd`s 1/5/2008 1 - 00 PM 1/5/2008 2 -00 PM

1/7/2008 10 - 30 AM 1/7/2008 12 - 00 PM

1/7/2008 12 - 30 PM 1/7/2008 2 - 00 PM

1/7/2008 3 -00 PM 1/7/2008 5 - 00 PM

1/7/2008 5 - 30 PM 1/7/2008 6 - 30 PM

Mapnetwork Path notaccessing

Out look Mails notworkingWinzip& Winrar files is

not openingWinzip& Winrar files is

not opening

Micro trend Anti virussoftware installation


System hanging & veryslowSystem very slow &some files not opening


10/21

1/7/2008 6 - 30 PM 1/7/2008 7 - 30 PM

1/8/2008 10 - 30 AM 1/8/2008 2 - 30 PM

1/8/2008 2 - 30 PM 1/8/2008 4 - 30 PM

1/8/2008 4 - 30 PM 1/8/2008 6 - 00 PM

1/8/2008 6 - 00 PM 1/8/2008 7 - 00 PM

1/9/2008 10 - 30 AM 1/9/2008 12 - 00 PM

1/9/2008 12 - 00 PM 1/9/2008 2 - 00 PM

1/9/2008 2 - 30 PM 1/9/2008 3 - 00 PM

Some file is not opening 1/9/2008 5 - 00 PM 1/9/2008 7 - 00 PM

System is not booting 1/10/2008 10 - 30 PM 1/10/2008 11 - 30 AM

1/10/2008 11 - 30 AM 1/10/2008 12 - 00 PM

1/10/2008 12 - 30 PM 1/10/2008 2 - 00 PM

1/10/2008 4 - 00 PM 1/10/2008 6 - 00 PM


System very slow &some files not openingOut look Mails notworking & Attachmentfile not opening

Excel sheet file notopening



Install Antivirus & Printer driver

Printer driver install &Somfiles not openingOut look mails notworking

Ps/2 Mouse not movingproperly




11/21

1/11/2008 10 - 30 AM 1/11/2008 2 - 30 PM


1/11/2008 4 - 30 PM 1/11/2008 5 - 00 PM

1/11/2008 5 - 30 PM 1/11/2008 6 - 45 PM

1/12/2008 10 - 30 AM 1/12/2008 12 - 00 PM

System is not booting 1/12/2008 12 - 00 PM 1/12/2008 12 - 30 PM

System is not booting 1/12/2008 12 - 30 PM 1/12/2008 1 - 00 PM

1/14/2008 10 - 30 AM 1/14/2008 11 - 30 AM

1/14/2008 12 - 30 PM 1/14/2008 2 - 30 PM


1/16/2008 10 - 30 AM 1/16/2008 2 - 30 PM

1/16/2008 2 - 30 PM 1/16/2008 3 - 00 PM

1/16/2008 3 - 00 PM 1/16/2008 3 - 30 PM

1/16/2008 4 - 30 PM 1/16/2008 6 - 00 PM

Connected in LAN &Install trend microanriviru

Ps/2 Mouse moving notproperly

Epson LX 300 Printer isnot working

Gmail & some file is not

opening

Outlook messages notgoing

Install the Oraclesoftware

Micro trend Anti virussoftware installation &Upgrade the InternetexploreReplace ment the Ps/2scrollerMouseLX 800 Printer After repair Replace

Out look messages notworking


12/21

1/17/2008 10 - 30 AM 1/17/2008 2 - 00 PM

1/17/2008 3 - 00 PM 1/17/2008 4 - 00 PM


1/17/2008 6 - 00 PM 1/17/2008 6 - 30 PM

Connected in LAN 1/18/2008 10 - 30 AM 1/18/2008 11 - 30 AM

System not booting 1/18/2008 12 - 30 PM 1/18/2008 1 - 30 PM

Printer Paper jam 1/18/2008 1 - 30 PM 1/18/2008 2 - 30 PM

1/18/2008 3 - 30 PM 1/18/2008 5 - 30 PM

1/19/2008 11 - 00 AM 1/19/2008 2 - 00 PM

1/19/2008 12 - 00 PM 1/19/2008 2 - 30 PM

1/19/2008 12 - 30 PM 1/19/2008 1 - 15 PM

1/21/2008 10 - 30 AM 1/21/2008 3 - 30 PM

Printer driver install 1/21/2008 12 - 00 PM 1/21/2008 1 - 00 PM

1/21/2008 3 - 00 PM 1/21/2008 4 - 30 PM

Display Problem 1/21/2008 6 - 00 PM 1/21/2008 6 - 30 PM

Micro trend Anti virussoftware installation &Upgrade the Internetexplore

HP Deskjet 3940 printer connected to system

Outlook messages notgoing

System Placementchanging

Some file is not opening& Some System file error Excel sheet file notopeningNetwork printer driver install

System hanging & veryslow & Outlook Expressnot opening

Some of the files notopening


13/21

Hardis not detected 1/21/2008 6 - 30 PM 1/21/2008 8 - 00 PM

Palce changing 1/22/2008 11 - 00 AM 1/22/2008 2 - 00 PM

1/22/2008 2 -00 PM 1/22/2008 3 - 00 PM

Connect a share printer 1/22/2008 3 - 00 PM 1/22/2008 3 - 00 PM

1/22/2008 4 - 30 PM 1/22/2008 7 - 45 PM

Printer drivers installation 1/23/2008 10 - 30 AM 1/23/2008 12 - 00 PM

Printer drivers installation 1/23/2008 12 - 00 PM 1/23/2008 1 - 00 PM

1/23/2008 2 - 00 PM 1/23/2008 3 - 30 PM

1/23/2008 4 - 00 PM 1/23/2008 6 - 00 PM

Installation of office 2003 1/24/2008 10 - 30 PM 1/24/2008 12 - 00 PM

1/24/2008 12 - 00 PM 1/24/2008 2 - 00 PM

1/24/2008 2 - 30 PM 1/24/2008 4 - 00 PM

Printer not working 1/24/2008 5 - 00 PM 1/24/2008 6 - 00 PM

1/25/2008 11 - 00 AM 1/25/2008 12 - 00 PM

Some files not working 1/25/2008 12 - 30 PM 1/25/2008 3 - 00 PM

Printer connection &Drivers install

Configure a network

printer

Printer printing notproperlyMS Outlook Messages

all data import theanother system

Change the systemname & Install Anti virus

Change the systemname & Install Anti virus

Printer driversinstallation


14/21

1/25/2008 1 - 00 PM 1/25/2008 2 - 00 PM

1/25/2008 1 - 30 PM 1/25/2008 2 - 30 PM

1/25/2008 4 - 30 PM 1/25/2008 7 - 00 PM

After replacement theprinter

Printer printing not

properly

System Placementchanging


15/21

1/1/2008HYD

HYD/SANATH NAGAR

action taken Remarks

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Open

Closed

Create a Mail ID another system Closed

Check the lan cable then reset

the cable & restart the systemthen wotking fineDeleted tempfile And did thedefragmentatin then restart thesystem then working fineDeleted tempfile And did thedefragmentatin then restart thesystem then working fineDelete all temp files & diskcleanup then working fineFromated the C drive thenInsatall the OS then Install thenOffice 2000 then working fineDeleted out box messages thenworking fineCheck the lan cable then resetthe cable & restart the systemthen wotking fineCheck the power cable thencheck the smps its not workingfan not working Send to office

Create a Mail ID then Import allold data & also addres book &Installed the Trend microantivirus software


16/21

Closed

Open

Closed

Closed

Replaced the SMPS Closed

Replaced the SMPS Closed

Open

Closed

Closed

Closed

Writw data 2cd`s Closed

Closed

Closed

Closed

Closed

Disconnect the old path thengiven the new path then workingfineCheck the power cable thencheck the smps its not working

fan not working Send to officeCheck the Proxy IP number thengiven the ip number its workingfineScan the all drives then restartthe system then working fine

Check the printer paper settingremove the paper reset thepaper but Whee stucking notworking properly send to officeDeleted In C Drive some of datathen working fineInstalled the Winzip & winrar softwares then working fineInstalled the Winzip & winrar softwares then working fine

Installed the Micro trend antyvirus clien software & alsoupdate the Explorer the version

Installed the Micro trend antyvirus client software & alsoupdate the Explorer the version

Deleted the temp files & Did theDefregmentation then restart thesystem then working fineScan the all drives then restartthe system then working fine


17/21

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Open

Closed

Closed

Closed

Scan the all drives then restartthe system then working fine

Repair the OS & Re Install theoffice 2000 the working fine


Deleted the temp files & Did theDefregmentation & Scan thevirus then restart the systemthen working fine

Installed the Micro trend antyvirus clien software & alsoupdate the Explorer the version

Install Microtrend Antivirus thenInstall printer driver then Scanthe virus then working fine

Installed the Micro trend antyvirus client software & alsoupdate the Explorer the versionDeleted the out box messagesthen working fine

Scan the all drives then restartthe system then working fineChecked and removed the idecable reset cable then workingfineChecked and cleaned themouse but in the mousr plasticrod broken send to officeInstalled the Micro trend antyvirus client software & Scan thevirus then working fineInstalled the Micro trend antyvirus client software & Scan thevirus then working fineDeleted tempfile And did thedefragmentatin then restart thesystem then working fine


18/21

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Closed

Installed the oracle software Closed

Closed

Closed

Closed

Closed

Closed

3 Systems connected In lan &Installed Trend micro antivirusthen working fineDeleted the temp file & scan alldrive then restart the system

then working fineChecked & Clean the mouse

connected to system properlythen working fine

Checked the printer cable thenset cable properly then Installedthe printer drivers then workingfine

Scan the all drives then restart

the system then working fineCheck and reset the power onbutton then working fine

Check and set the boot diskHDD.Then boot system properlyCopy the out box file thendeleted the old out box file thenworking fine


Upgrade the Internet explorethen Installed the Micro trendanti virusReplaced the Ps/2 Scroller Mouse

LX 800 Printer After repair ReplacedDeleted out box messages then& Scan the all drives thenworking fine


19/21

Closed

Closed

Closed

Closed

Connected to a lan cable Closed

Closed

Open

Closed

Closed

Closed

Closed

Closed

Installed the printer drivers Closed

Closed

Closed

Upgrade the Internet explorethen Installed the Micro trendanti virusConnected a printer to systemthen installed printer driverslthen working fineDeleted tempfile And did thedefragmentatin then restart thesystem then working fineChecked & Removed the Lancable then reset the cableworking fine

Set the boot disk properly thenworking fineCheck & remove the paper thenreset the paper but not workingproperly send to officeRemove the all connector thenreset the all connector properlythen working fine

Repair the OS & Re Install theoffice 2000 the working fineScan the all drives then restartthe system then working fineInstalled the network printer drivers then working fine

Repair the OS & some filesopening But not workingproperly & then Format C Drivethen working fine

Scan the all drives then restartthe system then working fineSet the display settings thenworking fine


20/21

Closed

Closed

Closed

Onnected a share printer Closed

Configured a network printer Closed

Closed

Closed

Open

Closed

Installed office 2003 Closed

Closed

Closed

Closed

Closed

Closed

Check and remove the Hdd thenrest the hdd then working fine

Remove the all 3 systemsconnector then reset the allconnector properly then workingfineConnected a printer to systemthen installed printer driverslthen working fine

Installed the network printer drivers then working fineInstalled the network printer drivers then working fine

Reinstalled the printer driversbut not working properly infom tooffice send to senior engineersthen working fine

Import the all data messages inoutlook

Change the system name thenInsatll Anti virus & Scan thevirus then working fineChange the system name thenInsatll Anti virus & Scan thevirus then working finePrinter drivers installed thenrestart the system then workingfineInstalled the network printer drivers then working fineScan the all drives then restartthe system then working fine


21/21

After replaced the printer Closed

Closed

Closed

After suggested to office senior engineer some of the settingsthen set the settings then

working fineRemove the all connector thenreset the all connector properlythen working fine

reehan jan monthly report

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