Learning Outcomes

From this section you will learn how to:

•1. Identify and articulate the established protocol(s) when presented with an incident.

•2. List the appropriate steps for confronting a situation.

•3. Explain your role and responsibilities when handling situations.

Confrontation

•Confrontation- happens on a daily basis in the life of an RA. Confrontation with your residents is when a situation must be addressed with the resident that is responsible for the issue at hand.

Here are the steps to confront your residents effectively and appropriately:

1.Initiate contact

2.Establish rapport

3.Identify issue/problem

4.Agree on the problem

5.Come to a solution

6.Keep Commitment

7.Follow up and praise success

Steps for Confrontation

Some ways to confront your residents effectively and appropriately:

•Talk calmly

•Knock on the door

•Talking to residents in private

•Talk to resident as soon as the incident happened

Communicating with Residents Appropriately and

Consistently

Some ways to confront your residents ineffectively and inappropriately (do NOT engage in):

•Yelling

•Keying in or banging on the door excessively

•Yelling across the hall about the incident the resident was involved in

•Waiting until a long amount of time has passed to address the resident’s behavior.

Communicating with Residents Appropriately and Consistently

(continued)

Found on

Page 35 in

your

RA MANUAL

•Procedures- steps which will serve as guidelines throughout various common situations which an RA may face throughout the year.

Procedures

1.1.

4.4.3.3.

2.2.

•Vandalism

•Noise Violations

•Alcohol Violations

•Drug Violations (Marijuana)

•Domestic Violence

•Transportation

Common Situations Covered in this Section

1.Take a picture and send to you RD (or email RD to let him/her know where/what the vandalism is so they can take a picture)

2.Ask residents of nearest room(s) if they are aware of the vandalism and if they know who is responsible

3.Send RD any information you find out.

Vandalism

Noise ViolationsProcedure:

1.Knock on the door and identify yourself as the RA

2.Inform resident(s) that they are being too noisy.

If this was a blatant noise violation, the resident(s) should be documented.

Alcohol Violations

1. Knock on the door and identify yourself as the RA

2. If alcohol is present or evident, explain the nature of the violation, and ask that all the alcohol be placed in the middle of the floor.

3. Get identification of all residents and guests in the room.

4. Record the number of containers and type of alcohol for each.

5. Have residents pour alcohol down the drain.

6. Escort those who do not live in the room out.

7. HMS

Drug Violations

If you smell marijuana:

1.Call for backup if possible, and Identify the room responsible,

2.Call Campus Police/RD on Duty

3.Await Campus Police and RD arrival without confronting responsible residents.

4.HMS

When necessary contact campus police and/or RD on duty

1. Address the situation yourself

2. Remain patient (as this situation may not be resolved on the first attempt…or ever)

3. Email RD of building information as well as put in a “information only” HMS report

4. Follow-up

Domestic Violence

*Transports

1.Call campus police

2.Call RD on duty (or your RD during normal hours)

3.Follow the instructions of campus police and/or the RD on duty.

Found on

Pages 35-45

in your

RA

HANDBOOK

Crisis Response

The RA’s Role in a Crisis Response:

To keep control of the situation until it can be handed off to a responding Police Officer or RD.

Crisis Response Checklist

Call Campus Police

Call RD on duty

Follow the instructions of the RD and/or campus police

If on duty, include the incident in your duty report

Create an HMS report

Email your RD with incident details

Follow up with resident

Crisis Response: Physical Attack

Do not touch residents (even if trying to break up a fight!)Call campus police and yell for residents to stopInform residents that Campus Police have been called and are on their wayCall RD on DutyFollow instructions of RD and/or Campus Police

If on duty, include the incident in your duty report

Create an HMS report

Email your RD with incident details

Call Campus Police

Call RD on duty

Follow the instructions of the RD and/or campus police

If on duty, include the incident in your duty report

Create an HMS report

Email your RD with incident details

Follow up with resident

Crisis Response: Suicide Attempt

Suicidal Comments

When an RA hears a suicidal comment from a resident the RA’s Role is to:

•Address the comment right away

•Refer to the steps that were given during campus connections.

These steps help to prevent suicidal actions

Found on

Pages 35-45

in your

RA MANUAL