P1 / PUT YOUR GAME FACE ON!

Quarter 3 goals, updates, and priorities

P2 / CULTURAL CHAMPIONS

Employees that have been recognized, and a message from Kelly

P3 / RECEIVING COUNTDOWN:

An update on the Q3 receiving initiative

P4 / MUD RUN ACTIVITY

Planning cultural activities to build team-morale

SPRING 2015

R RakutenSUPER LOGISTICS

EMPLOYEE NEWSLETTER

ENTERING THE RED ZONE

PUT YOUR GAME FACE ON

R RakutenSUPER LOGISTICS

As Quarter Two comes to a close, it’s time we start putting together our game plan for Quarter Three. As the picture to the left shows, our theme for Q3 is “Entering the Red Zone - Put Your Game Face On.” Heading into the 3rd quarter, like in football, we must put our game faces on, ready to close the year strong.

Here are our Q3 Priorities:- Earn $50,000 in profit from non-traditional fulfillment sales/services/initiatives.- Complete and launch the Dev Ops intitiative with picking, Q/C, packing, processing in Atlanta.- Have each warehouse employee complete two certifications and each non-warehouse employee complete one manager designated course. - Hold daily meetings in all locations with a weekly focus on one of the success principles and share stories of success from each location.

QUARTER THREEPRIORITIES

DAILY CUSTOMER MEETINGS

of our Red List Meeting to our Daily Customer Meetings to focus on the Partnership and Maximize Customer Satisfaction. Holding customer-centric daily meetings will allow multiple departments to take a holistic look at our customers and take important strides towards providing unparalleled service. The meeting attendess will focus on identifying how satisfied our customers are with our products and services and developing a system for customer service monitoring and reporting. This will give us a 360-degree view of our customers and provide opportunities for maximizing engagement by focusing on: * Solving: Looking at common issues that crop up and determining what must be done to alleviate them or prevent them from happening in the future* Monitoring: Reviewing our customer accounts while looking for items that may indicate problems or the future, or signs that we’re Maximizing Customer Satisfaction

In the spirit of Always Improve, Always Advance, we have changed the name

* Being Proactive: Resolving issues before they become problems

Topics will include:Customers on the Special Care List: Formerly known as the "Red List" the newly named Special Care List will seek to identify customers that we are in jeopardy of losing and come up with proactive ways of salvaging the relationship, or paving the way for a smooth transition in the event of a bad fit.Owning the Partnership: Owning the Partnership is about empowering our staff to take a proactive role in the health of our customer relationships and operations to determine exactly what’s going on with them via their emails, inquiries, issues, etc. When you take ownership of a customer relationship you accept responsibility for cultivating a healthy, thriving customer relationship.

To All Employees,

The Senior Team is very excited about the roll out of the new Cultural Champions in all of the warehouses and the corporate office. We are sure that you have seen some of the gift cards being presented in the daily/ weekly meetings. This is just the beginning. Lots of great ideas are being shared and we are sure you are going to enjoy the upcoming activities. Remember our goal is to make RSL a great place to work. This starts with you and all of us making it happen. -Kelly

ERIKA JOSH JESSICA SCOTT KEN RICKY

CULTURAL CHAMPION

LAS VEGAS

EMMANUALNYCOLE MARK JANICE BROOKE ERIC

RENOCONSTITUTION HOMER ATLANTALAS VEGAS HQ

SCRANTON CONSTITUTION

RECOGNITION “Erika is a non-stop worker. She is fast, accurate, keeps the line moving and never slows down.”

“Josh is great at picking, making everyone smile and learning quickly. He tries to improve and advance every day.”

“Jessica Higgins passionately professional. She goes out of her way to help others and most days she not only leads the floor, but processes, packs, and picks.”

“Scott Clover is fast paced at packing and has had 100% accurate quality checks since he’s started the position.”

“Ken Gordon exemplifies "Passionately Professional" constantly. He is always working, whether he is picking or cleaning. He's a great model for all of our new hires.”

“Ricky Mikolajczyk is our newest hire. He exemplifies Speed, Speed, Speed and has already learned how to pick all of our companies, including the harder companies to pick.”

“Nycole Moore stepped up and helped Dolly Varden on the spot to handle an ongoing issue with their new website integrating with our site. Dolly Varden is very happy and Nycole did a great job resolving a customer issue and going the extra mile!”

Emmanual practices all 5 principles while picking, packing, certification and receiving. Everyday he comes in ready and willing to do what ever it takes to get the job done (including cleaning the bathrooms, that's a BIG deal around here!)

“Mark is one our main packers here and continues to work fast, effective, and accurately when packing all orders. He packs all of our "heavy" orders without ever complaining or even asking for help most of time.”

“Janice Newton reached out to WaterCheck to touch base and was told they are thrilled with our service and are going on vacation this summer because they have peace of mind. She also received helped place them in a few different marketing pieces, which helps maximize customer satisfaction!”

“Joe Chapman is an outstanding worker. He has been with RSL for 3+ years and keeps our facility going in the right direction on a weekly basis.”

“Eric out of Atlanta has displayed a tremendous turn around not only for our warehouse but for the company. Stand up guy and definitely hard working.”

“Brooke Wildoner is an exceptional receiver. She's is always 100% accurate and she always goes above and beyond to improve the receiving process.”

EMPLOYEERECOGNITION

RECEIVING COUNTDOWN

first receiving initiative contest. The executive team selected three winners based off of their answers to the question underneath the wordsearch, “How does your department play a role in accurate receiving and what can you do to help ”Always Improve, Always Advance” receiving?” Congratulations to Trisha Kreighoff, Heather Glenn and Nycole! All three of the winners completed the wordsearch and gave very good answers to the above question. Trisha: “Onboarding sets up the client SKUs

We want to thank all of the employees that participated in the

trains in SmartFill for ASN creation, communicates to the warehouse on in-bound shipments/status/condition, coordinates/sets up custom requests. Onboarding can “Always Improve, Always Advance” by creating mini video tutorials for SmartFill/user interface upgrade on account portal set up. Heather: “Sales can fully educate the customer so they are aware of the expectations and focus on the details in the beginning.” Nycole: “Dev Ops not only writes the program initially, but needs to listen and communicate with operations to continue supporting and improving the software.”

RECEIVINGCOUNTDOWN

!Ready, Set, Launch

NEW HIRES & PROMOTIONS Danon A. Alexander - Warehouse Representative - 4/20/2015Lamont J. Bennett - Sales Development Representative - 4/20/2015Codie J. Bowen - Warehouse Representative - 4/6/2015Shane M. Campbell - Warehouse Representative - 4/20/2015Juan Carlos Delgadillo - Warehouse Lead Rep - 4/20/2015Debbie Dixon - Assistant Warehouse Manager - 6/17/2015Tanya L. Gerringer - Warehouse Representative - 4/09/2015Heather Glenn - Sales Development Representative - 4/27/2015Leonel Gonzalez - Warehouse Representative - 5/12/2015Sean Johnson - Warehouse Representative - 5/20/2015Shefike Lika - Customer Support Rep - 6/17/2015

Michele R. Lowe - Customer Support Rep - 4/13/2015Robert Mann - Warehouse Representative - 5/26/2015Richard Mikolajcyk - Warehouse Representative - 5/27/2015April Perry - Warehouse Representative - 5/18/2015Ismael Sanchez - Warehouse Representative - 4/10/2015John M. Segon - Warehouse Representative - 4/08/2015Eric A. Sotelo - Warehouse Representative - 4/06/2015Eugene A. Sweeney - Warehouse Assistant Mangager - 4/08/2015Emmanuel Torres - Warehouse Representative - 5/06/2015Joshua Torres - Warehouse Representative - 5/11/2015Aaron Velasquez - Warehouse Representative - 5/26/2015

DID SOMEONE SAY MUD RUN? Here at the Las Vegas HQ, our onboarding project coordinator,

Trisha Kreighoff, set a great example of developing culture. Trisha brought the idea of having Our Las Vegas team participate in a Mud Run together. Here’s the story about how she came up with the idea:I've signed up for races in the past just with friends and family, and they're just more fun with groups. I've asked co-workers in the past and had mixed responses, which helped in figuring out obstacles to consider in selecting the event and ways to approach it so it would be more successful:What: The event - can people do it? - Yes, I picked the shortest distance and least competitive race to start, but it's still something that will personally challenge everyone and put everyone on the same level....it doesn't matter if your title is the VP of something or the coffee runner for whomever because come race day, we're all gettin' down to the nitty-gritty-down-n-dirty of the event!Money: The cost - is it affordable? - yes, but even more so the larger the group since there was a scalable discount to consider... so it’s an incentive to sign up and keep commitments because it’s a team-effort from the get-go.

Where: The location - is it accessible? - Yes, it's local, and again ---team driven from the get go with carpooling and childcare options to consider when the event date gets closer.When: Timing - are people available? - It's on a Saturday, so more people can participate, and it's juuuuust around the time when we'll be about to change gears and get ready for the holidays, so it'll be a good adrenaline boost too.Who: The People - can anyone join? - Yes, the event lends itself to practically all ages, levels of athleticism, and levels of tolerance to "the elements" ...and anyone who didn't want to race can spectate for free and join us at the end for the festivities.Why: Incentive? - It's team building, it'll be memorable, and it's a goal that will give some of us a reason to work out at least a little through the summer...besides, who doesn't want a chance to celebrate with a beer after seeing Kelly and Mike go head to head through mud, monkey bars, and a couple walls?How: Is it easy to join? - Yes, but I did have to sell it a little because "mud" is not the sexiest word out there....it definitely helped that people did have a genuine interest and were recruiting each other. The website for Terrain Mud Run was pretty helpful in getting

most of the information out. It was just a matter of following up and having clear deadlines and instructions. I just made two large poster-sign up sheets with pictures, details, and deadlines. Now that the team is put together, I'm following up by mass email for communication....we're still working on a team name...and costumes since there is a best dressed team competition among other built-in mini-competitions.If you're interested in it - or another event, chances are, someone is interested in it too, you just have to ask and see. Prime example, Bruce asked his brother jokingly if he'd be interested in the mud run, and to his surprise, they both signed up! It'll be fun to meet the final team in October (you can still sign up, so ask me for a discount code!) and DO THIS! If you aren’t local to Las Vegas, find another event and get your facilities together for some great team-building activities!

in the marketplace is direct a function of the practices management adopts to implement its strategy. This is one of the many reasons why the Principles for Success are so important to the Rakuten organization, they act as daily reminders that help guide our actions and decisions towards overall business and personal success. To help facilitate the adoption of our company culture, each week the daily meeting leaders and cultural champions has been identifying the team members who went the extra mile to work the Principles of Success, and encouraging team leaders to recognize them in the Daily Meetings. Here is a brief recap from the previous month:

It has been shown that cultivating a sustained competitive advantage Maximize Customer Satisfaction

• Nycole Moore Dolly Varden's new website integration• Janice Newton WaterCheck follow up, blog post and #TGINSF inclusionShikumika - Hypothesize, Practice, Validate!• Warehouse Operations Team analyzed receiving problems, put a strategy together, and implemented the plan. • With the goal receiving everything by next day, the warehouse team has averaging almost 80% receiving same day and 99% receiving next day! Passionately Professional• Sales Team and Fulfillment Center Team hosted over 70 guests on 2 tours at our Fulfillment Center in Las Vegas• At the IRCE Show in Chicago RSL Sales and Marketing Teams joined the Rakuten booth at the show, and Mike Manzione co-presented during the conference with client Jon Elliot from A3 MerchandiseSpeed! Speed! Speed! • Janice Newton and Scott Hardwood by quickly learning and implementing the Paperless Proposal Program

WORKING THE PRINCIPLES FOR SUCCESS