qld professional development schedule 2014

1Professional Development

Queensland 2014 PROFESSIONAL DEVELOPMENT SCHEDULE

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Introduction 3

Brisbane 8

Gold Coast 30

Sunshine Coast 50

Queensland Training Centres 70

contents

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First National’s Professional Development is member driven, consisting of State based sessions and Online Academy.

Our objective is to provide regular; quality professional development opportunities for every person within our members’ real estate organisation, with the expected outcome of giving their business – their people – the essential skills and knowledge required to not only remain competitive but grow in a marketplace environment.

In fact, many industry educators regard First National Professional Development programme as being unique, in terms of volume, frequency of training, variety, and cost to agency principals. The programme provides comprehensive and strategic ongoing professional development coaching for its real estate principals, salespeople, property managers, administrative, marketing and support staff. Most of the training is conducted within various zones ensuring the majority of the offices have access to many of the courses.

All participants have the chance to exchange ideas, share knowledge and suggestions with other First National members as attending these professional development session offers great networking experiences as well.

Identifying and selecting suitable, quality trainers is an ongoing process and to ensure we have the best trainers available, we very much rely on the attendance and feedback by First National members.

Take full advantage of your Professional Development – enjoy, grow and profit from the learning opportunities.

I N TRODUCT ION

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State Based TrainingState based training is member and council driven. Each State Council or Training Committee works in association with National Office administration team to create the Professional Development schedule, based on member requirements and feedback.

Categories SALES

The sales training offered by your State Council provides professionals a roadmap to success with hundreds of valuable tips, tools, ideas and processes presented by top real estate educators who have already proven that the strategies they share actually work.

Today’s competitive marketplace demands more than average responses. It demands knowledge and skills to meet above average challenges.

Success never comes to those who wait! Nothing mirrors your level of success greater than your level of commitment to personal growth through ongoing learning and professional development.

Developing the skills to reach peak performance will only evolve through continual education and training.

To get physically fit, we must train and to stay fit, we must keep training. To master our profession and maintain our skills, we must continue the same process – just as any elite sportsperson will tell you.

If you are serious about mastering your profession and moving to the next level in your career, the Sales sessions will help you get there.

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PROPERTY MANAGEMENT

With legislation changing frequently, property management can sometimes feel like a legal minefield. So, it’s good to go back to basics.

The focus on workshops will show First National Property Managers and administration staff how to navigate the correct procedures to ensure the office meets legislative compliancy and Professional Indemnity standards.

Property Managers plus office staff who deal with tenants, landlords and tradespeople – whether new or experienced – should attend these courses.

If the tenant is in arrears or the lessor is being demanding, training can provide you with the tools to respond swiftly and appropriately.

Property Management training also covers techniques on growing your rent roll- focussing on business development.

PRINCIPAL WORKSHOPS

Professional business coaching for Principals and Management.

Ever wondered why some staff leave their principals while others stick to them like glue.... And why some offices thrive in any market conditions while others struggle to survive?

One of the many benefits of being part of the First National Group, and in particular, a principal or manager is that you have access to coaching programmes that provide all the answers.

The Principal workshops show business owners and managers the secrets to leading a team to price – inducing results and how to gain the business acumen to build a goal–kicking business.

Providing the cornerstone to successful agencies, Principals’ Workshops cover topics ranging from developing business plans and marketing strategies, to recruiting the right number of staff to maximise market share.

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ONLINE ACADEMY

Access training anywhere, anytime for your staff, via Gateway!

First National’s Online Academy offers skills and product training for all staff members.

The benefits include:

• Costandtimesavingsforstafftravel

• Accessibilityformembers,especiallyinregionalareas

• Availableonline-allthetime,anywhere

A new addition to the First National’s Online Academy for 2014 is “Live” Streaming of sessions.

This year, First National will stream numerous sessions – Sales, Property Management and Principal training everywhere in Australia. Anyone will be able to log into the session from their computers and “attend” the session and have their questions answered. This is a network first.... keep a look out for registration details.

First National’s Competitive Edge programme

Included in the online Academy is First National’s Competitive Edge programme.

It’s all about how to recruit, retain and stimulate your team through managerial leadership in all divisions of Sales, Property Management and Business Management.

Presented by Lee Woodward, it is a custom 12 file audio programme that provides brilliant, yet simple, business systems and strategies to coach all team members to greater levels. There is a core focus on leadership methods, with solid actions and company projects that keep all team members excited and committed to the business vision.

Added to this, is the Real Estate Hot Topics programme –

‘How 2’, which is also referenced through Lee’s coaching and is an additional 12 audio session resource, complete with documented checklists.

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David Knox

Available to members via Gateway, David Knox online training offers high quality video covering: lead generation, social media, prospecting, listing, selling, negotiating, objections, business management and more. Additional videos available including - Recruiting, Training and Coaching.

New content is uploaded every month with topics that reflect market training demand.

I N TRODUCT ION

Brisbane

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Property Management session with Fiona:

Online Academy

When: 4th February 9.30am - 3.00pm AEDT

Fiona BlayneyFiona Blayney is the Managing Director of the highly successful consultancy, coaching and training business Blayney Potential Plus, specialising in estate agency services in Australia, New Zealand, the UK and the US.

Over the past eight years she has developed a reputation for being one of the best business strategy and growth specialists around.

Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for many of the leading industry groups both in Australia and abroad including, the National Association of Realtors (NAR) in the U.S and the National Association of Estate Agents, England and Scotland.

Live webcast

L I V E WEBCA S T

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BR I SBANE

Sales with Rik:

Where: REIQ, Coorparoo

When: 11th February 8.30am - 12.00pm 11th March 8.30am - 12.00pm8th April 8.30am - 12.00pm

Rik RushtonRik Rushton coaches, mentors and educates in the arenas of professional sport, sales and even the Olympic field, training and inspiring thousands since 1995.

Rik aims to deliver the highest quality personal development programs, empowering individuals to soar to their next level in business and life! His philosophy has always been that actions, not words, determine the outcomes in our lives.

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BR I SBANE

Property Management with Amanda & Dot:


When: 18th February 9.00am - 12.30pm

Dot HamiltonDorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years.

She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year.

With her guidance, First National Palm Beach has won several First National awards.

Amanda Kohler Amanda Kohler is First National Real Estate’s National Property & Commercial Manager.

Her exceptional combination of property management and marketing skill brings a wealth of international and local experience to our membership.

She has been in the industry for more than 15 years and has run her own business in recruiting and temping for the real estate industry, has operated in both property management and sales, and just prior to joining First National was the Victorian State Manager for the largest utility connection company in Australia. Amanda remains a licensed agent and has worked for property agencies in London and Poland.

While working for one English agency as Sales and Acquisitions Manager, she started its Sales & Marketing and Property Management Departments.

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Chris HanleyHaving dominated the real estate market in Byron Bay for over a decade, Chris Hanley has established himself as one of the industry’s best professionals.

As well as his real estate achievements, Chris has devoted many years to the growth of the arts industry in Byron Bay. His ability to consistently excel in all these fields proves why Chris Hanley really is Byron Bay’s best.

Chris is a business coach and regular speaker at real estate conferences across Australia and in Asia. For reasons he has never fully understood people seem interested in his thoughts on business and particularly his ideas relating to business culture, teamwork and management practices.

Management session with Chris:

Online Academy

When: 20th March 9.30am – 3.00pm AEDT

Live webcast

L I V E WEBCA S T

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BR I SBANE

Tara BradburyTara commenced work as a Trainee Property Manager following High School and after gaining valuable knowledge and experience became the Business Development Manager at Wide Bay Prestige Properties.

Tara is dynamic, highly motivated and has a strong passion for Business Development. She has a very strong understanding and appreciates the importance of growth in the Property Management Department.

Tara’s major accomplishments include successfully securing 268 listings in one financial year and signing 30 new rental listings in one month.

Tara is now the Founder and Mentor of the BDM Academy shares her ideas and strategies with BDM’s and Principals throughout Australia and New Zealand.

Tara’s vast wealth of knowledge in Property Management Growth is sure to interest Real Estate Principals who are looking to grow their most valuable asset and income stream, their Rental Roll.

Property Management with Tara:

Where:

REIQ, Coorparoo

When: 25th March 9.00am - 12.30pm

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Peter O’Brien With over 20 years experience in the real estate industry, Peter O’Brien established the O’Brien Property Group to offer a unique, personalised Real Estate Consultancy Service.

Peter has been an Owner, Director, CEO and General Manager of some of the most successful Real Estate and Property related companies in Melbourne. Peter created OPG so he could share his wealth of experience in property management, sales, people management and property investing.

Peter is a qualified Real Estate Trainer and fully licensed Real Estate Agent. He has enjoyed involvement with the Real Estate Institute of Victoria as a Trainer and is currently a committee member of the Property Management Chapter.

Property Management session with Peter:

Online Academy

When: 2nd April 9.30am – 3.00pm AEDT

Live webcast

L I V E WEBCA S T

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John LeesJohn Lees is a sales and marketing specialist with a no nonsense, original, practical and entertaining style as a Conference Speaker and Sales Trainer.

John has been a keynote speaker at more than 2,000 major conferences, he appears often on The Foxtel “Switzer” Business Channel, he has also appeared on the ABC Four Corners programme ‘The Business of Change’, and has written more than 1,000 articles on business development.

John Lees performed a number of selling and sales management roles for 7 years with Reckitt & Colman (now Reckitt Benckiser), in both the UK and Australia, and was then invited to take control of national sales operations for Schwarzkopf. After these operations became the most successful for the company worldwide, in terms of market share and profitability, he was invited to perform an international consulting role for the organization introducing his advanced ideas on service to the American, Canadian, British, South African and Western European markets.

John Lees spent 15 years with Schwarzkopf prior to forming his own consulting firm, specialising in sales and marketing. John Lees has also performed the role of ‘consultant chairman’ to an accounting firm, for 5 years. These days John Lees is well known as a professional conference speaker, sales and management Trainer, Business Coach and Consultant, he is also the author of 11 books on business development… and a humourist of note.

Sales session with John:

Online Academy

When: 8th April 9.30am – 3.00pm AEST

Live webcast

L I V E WEBCA S T

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BR I SBANE

Property Management with Philip:

Where:

REIQ, Coorparoo

When: 6th May 9.00am - 12.30pm

Phil Nounnis After 20 years in the real estate industry Philip observed the pain points of the industry and moulded TICA.

With his foresight and guidance TICA is now the leader in its field providing the property management industry with the best risk management tool in the marketplace.

Philip is a qualified Real Estate Agent, Auctioneer and Stock and Station Agent. His knowledge and passion for the industry is why he insists on fighting for the rights of TICA members.

Over the years Philip has conducted dynamic training sessions in property management. Even today many members still praise the knowledge parted by him. He now does guest appearances at selected functions.

His plans for the future of TICA are extremely exciting and the industry as a whole will benefit for generations to come.

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BR I SBANE

Justin NickersonAlways drawn to the auction process, Justin Nickerson came to the world of real estate after a career in the competitive sporting industry.

An effective communicator with a compelling and energetic call style, Justin is a professional and highly respected auctioneer.

Justin’s unwavering belief in and understanding of the auction process has proven to be the cornerstone of his established agent relationships. His love for his part in the process translates to an energy that’s irresistible on auction day.

Sales with Justin:

Where:

REIQ, Coorparoo

When: 17th June 8.30am – 12.00pm19th August 8.30am – 12.00pm

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BR I SBANE

Stacey HoltStacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career.

Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition.

Her understanding of best practice, compliance, risk management and training is exceptional.

Property Management with Stacey:


When: 24th June 9.00am - 12.30pm

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BR I SBANE

Aaron ShinerAs an up and coming young leader in the Real Estate industry, Aaron is one of the few agents who has specialised systems.

Aaron is surrounded by people who specialise in Customer Service support, and Data Base Management, this allows him to dedicate his time

to the critical areas of buyer management, negotiation and marketing strategy for your property. He takes 6 weeks off each year, doesn’t work on Sundays and is normally home each night by 6.30 pm. To achieve this impressive result, he made a massive 44,424 points of contact to his database of clients. At the same time Aaron has been sharing his ideas, concepts and strategies with agents around the country.

Sales with Aaron:

Where:

REIQ, Coorparoo

When: 15th July 8.30am – 12.00pm

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BR I SBANE

Real Estate DynamicsReal Estate Dynamics is renowned for innovative Agency on-line systems and procedural resources as well as being a premier Rent Roll & Agency Sales specialist.

Coupled with boutique industry related consultancy services and professional development courses, Real Estate Dynamics is close to being a ‘one stop shop’, with few other Companies providing the array of specialty services designed to meet the needs of a Real Estate Agency and residential Property Management businesses.

Property Management with RED:

Where:

REIQ, Coorparoo

When: 22nd July 9.00am – 12.30pm

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Dr Fred GrosseDr Grosse is a business psychotherapist, corporate consultant, systems designer, personal coach, mentor and trainer.

He shares his considerable insight and practical experience with luminaries of the real estate, legal, accounting, automotive and other key industries, as well as private individuals who pursue excellence as a matter of course.

He has the critical edge which gives his clients the ability to work smarter, to maximize income while minimizing the time it takes to do this, and to take steps towards identifying and fulfilling their unique life purpose.

Business coaching session with Dr Fred:

Online Academy

When: 5th August 9.30am – 3.30pm AEST

Live webcast

L I V E WEBCA S T

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Agency Support DayTraining day for all administration staff, receptionists, trust managers and other support staff.

Where:

The Greek Club, South Brisbane

When: 6th August 9.00am – 4.00pm

BR I S BANE

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Simon CoxSimon Cox is a highly respected Rent Roll Business Coach, Trainer and Consultant with Real Estate Dynamics.

Simon comes from an incredibly successful Property Management and Management career path with years of ‘hands- on’ practical and technical industry knowledge and experience.

As a result of his skills, strategies, implementation and dedication, Simon accomplished achievements throughout his career that many in the field dream of; included being awarded the prestigious ‘REIQ Property Manager of the Year’ and ‘REIA Finalist for Property Manager of the Year for Australia’, as well as numerous other industry awards and accolades.

Property Management session with Simon:

Online Academy


Live webcast

L I V E WEBCA S T

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Principals’ Bootcamp with Lee:

Where: Victoria Park Golf Complex, Herston

When: 4th September 9.30am – 3.00pm

Principals’ Bootcamp with Lee Woodward

Lee Woodward is one of Australia’s most ‘in demand’ sales coaches and inspirational business speakers. As the Real Estate Academy’s founder, driver and CEO, he is involved everyday in training and creative systems design.

Lee’s greatest lessons have come from facing his own business challenges. His passion for growth and technology makes him the perfect trainer for agents who wish to improve their business. Lee has produced a series of specially tailored training programs for First National. He also hosts Australia’s most respected real estate audio program, Real Estate Hot Topics, featuring the industry’s best sales professionals.

B R I S BANE

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Property Management with Dorothy:


When: 28th October 9.00am - 12.30pm




BR I S BANE

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Dane AthertonDane Atherton is passionate about dramatically impacting on the productivity of real estate sales professionals.

Dane coaches hundreds of real estate sales people across Australia including many of the businesses elite performers and leading real estate groups. He offers coaching programs to a wide spectrum of real estate professionals and can personally design a strategy to suit both you and your team.

Dane has been personally involved in over 6000 property transactions since joining the industry in 1998. This invaluable experience gives him a rare ‘in-the-trenches’ perspective which means Dane is able to offer unique insights which can only be gained through such an intense understanding of the sales process.

Sales session with Dane:

Online Academy

When: 5th November 9.30am – 3.00pm AEDT

Live webcast

L I V E WEBCA S T

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Debbie PalmerDebbie celebrated her 20th year in property management in October, 2009. She is dedicated, passionate, focused and offers a youthful approach to Property Management.

She has worked in the industry since 1989, both in London/UK and on the Gold Coast/Australia.

Debbie is the founder and Managing Director of the PPM Group, a national company that encourages and supports business development opportunities within property management departments through the development of systems, consultancy and training.

Debbie is also the owner and senior editor of the Property Management Journal, Australia’s leading property management magazine.

Property management session with Debbie:

Online Academy


Live webcast

L I V E WEBCA S T

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When: 25th November 9.00am - 12.30pm

BR I S BANE

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Save the date on the below Brisbane sessions:

Sales: 16th September 8.30am – 12.00pm

Property Management: 23rd September 9.00am – 12.30pm

Sales: 14th October 8.30am – 12.00pm

Sales: 18th November 8.30am – 12.00pm

BR I S BANE

Gold Coast

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Online Academy





Live webcast

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GOLD COA S T

Sales with Rik:

Where: Palmer Colonial Golf Course

When: 12th February 8.30am - 12.00pm12th March 8.30am - 12.00pm9th April 8.30am - 12.00pm



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GOLD COA S T











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Online Academy


Live webcast

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GOLD COA S T







Where:

Palmer Colonial Golf Course


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Online Academy


Live webcast

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Online Academy


Live webcast

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GOLD COA S T


Where:








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GOLD COA S T




Sales with Justin:

Where:


When: 18th June 8.30am – 12.00pm20th August 8.30am – 12.00pm

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GOLD COA S T

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Sales with Aaron:

Where:



GOLD COA S T

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Where:


When: 23rd July 9.00am - 12.30pm

GOLD COA S T

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Online Academy


Live webcast

L I V E WEBCA S T

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Online Academy


Live webcast

L I V E WEBCA S T

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GOLD COA S T

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Online Academy


Live webcast

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Online Academy


Live webcast

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GOLD COA S T

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Save the date on the below Gold Coast sessions:


Property Management: 24th September 9.00am – 12.30pm



GOLD COA S T

Sunshine Coast

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Online Academy





Live webcast

L I V E WEBCA S T

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SUNSH INE COA S T

Sales with Rik:

Where: Oaks Oasis Caloundra

When: 13th February 8.30am - 12.00pm13th March 8.30am - 12.00pm10th April 8.30am - 12.00pm



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S UNSH INE COA S T

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Online Academy


Live webcast

L I V E WEBCA S T

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Where:

Oaks Oasis Caloundra


SUNSH INE COA S T

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Online Academy


Live webcast

L I V E WEBCA S T

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Online Academy


Live webcast

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Where:








SUNSH INE COA S T

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Sales with Justin:

Where:


When: 19th June 8.30am – 12.00pm21st August 8.30am – 12.00pm

SUNSH INE COA S T

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SUNSH INE COA S T

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Sales with Aaron:

Where:



SUNSH INE COA S T

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Where:


When: 24th July 9.00am - 12.30pm

SUNSH INE COA S T

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Online Academy


Live webcast

L I V E WEBCA S T

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Online Academy


Live webcast

L I V E WEBCA S T

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S UNSH INE COA S T

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Online Academy


Live webcast

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Online Academy


Live webcast

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SUNSH INE COA S T

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Save the date on the below Sunshine Coast sessions:


Property Management: 25th September 9.00am – 12.30pm



SUNSH INE COA S T

Training

Centres

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QLD TRA IN ING CENTRES FOR 2014

BrisbaneREIQ21 Turbo DriveCOORPAROO

Victoria Park Golf Complex & Function VenueHerston RoadHERSTON

The Greek Club29 Edmondstone StreetSOUTH BRISBANE

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QLD TRA IN ING CENTRES FOR 2014

Gold Coast

Sunshine Coast

Palmer ColonialParadise Springs AvenueROBINA

Oaks Oasis CaloundraLandsborough ParadeCALOUNDRA

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qld professional development schedule 2014

Documents

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state based sessions

real estate principals

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