ptg south dallas celebrates 10 years - premier …...premier truck group is growing! this june,...

What an exciting time for Premier Truck Group! I communicated on May 16 that we had entered into an agreement to acquire Warner Truck Centers. If we’re successful in closing this transaction, it will be our first acquisition in the United States since February of 2015, when we acquired Freightliner of Knoxville and Freightliner of Chattanooga. It certainly hasn’t been for a lack of trying. Over the last few years I’ve spoken to a number of different groups that, for one reason or another, have not come together. In retrospect, I think this is best, because we’ve been able to fine tune several areas in our existing business that make it easier for us to make an acquisition of this size. More importantly, Warner Truck Centers, as an organization, checks all the boxes that are important for joining us. They have great employees who are keenly focused on the customer. They have great facilities strategically located on major corridors and they represent great brands in Freightliner and Western Star. Finally, they have great customers who love the DTNA products and will look to do more business with us.

Another exciting aspect of their business that will benefit our customers is Warner Fleet Services (WFS). WFS provides 24/7 breakdown support, technical support and titling and registration services for a number of customers. As we all know, our customers demand more from us every day and these services will be a great addition to what we can offer.

Separately, their organization and Premier Truck Group are two of the largest dealers for DTNA in terms of revenue. Combined, we will be the largest

dealer for DTNA with one of the best operating footprints across the country, providing additional support to not only our and their customers, but all customers traveling the interstates.

There will be much to do and I know we’re all anxious to start collaborating but for now, we’ll have to be content to plan all the opportunities so that we are prepared to execute after we close.

Turning my attention to our existing business I’ve truly run out of adjectives to describe how well we are performing. Through the first quarter we were up 31% in net profit YoY. We followed that up in April with our 2nd best month ever! Even more impressive is that our financial performance was above two of the automotive regions. Considering we have a much smaller number of rooftops, it is quite impressive. This sort of performance enables us to reinvest in our business; whether through acquisitions, the hiring of additional talent or reinvestment in our facilities. This can be seen most recently in the remodeling in Mississauga with the service shop being repainted, and to be followed by the doors and apron as we migrate to the balance of the interior. In Chattanooga, our new remarketing facility is well underway.

For sure 2019 is off to a great start! Thank you to all of you for your contributions and hard work on a daily basis to make this possible. I look forward to seeing you in the markets.

All the best,

2nd Quarter

Premier Truck Group is growing!This June, South Dallas celebrated their 10 year anniversary from the day the facility first opened. To mark this momentous occasion, there were food trucks, an ice cream truck, a live DJ, and an actual NASCAR here to have a friendly competition in a Pit-Stop Challenge. The first place winners in the competition was The Furious Five with 23 seconds to change the tires out; team members: Kieale Scott, Tedd Krywalski, Diego Barron, Edgar Iturbe, and Jonathan Fitzgerald. They received a trophy as well as a $200.00 gift card each. Sad to say that the Burk’s Bruisers (Drew Burk, Darren Hunt, Eric Westermann, John “Stick” Sczykutowicz and Justin Griffin) do not have the bragging rights of winning.

Freightliner runs a recognition program called the Leland James Elite Program, named for the founder of Freightliner Trucks. It was designed to recognize sales professionals for their sales excellence, customer service, and industry leadership. We’re proud to announce that Mississauga employee Adrian Hamill and South Dallas employee Gary Bond were awarded this great honor for their commitment to excellence.

Adrian Hamill

Gary Bond

Leland James Award

Goes to Hamill & Bond

PTG South Dallas

Celebrates 10 Years

REGIONAL UPDATESREGIONAL UPDATES

WESTERN by Bobby E. CooperExecutive Vice President, Western Region

Community! Webster defines it as a group of people having a particular trait in

WESTERN

CENTRAL by Mark LamontExecutive Vice President, Central Region

Basketball coach John Wooden said, “If you are afraid to fail, you will never do the

CENTRAL

to a great start in 2019. The Elite support culture is thriving and alive in the East. Both Chattanooga and Knoxville passed the annual recertification for Elite Support with flying colors. We are fully engaged in the successful roll out of the service operating process and are seeing the benefits of that new process. The tool provides a higher level of communication and efficiency which has increased the customers experience with us. Having an advisor or EA tech at the truck during write up, being able to pull the codes right there on the spot, and the accuracy of the write up are

2

EASTERN EASTERNN RNNNall things that set Premier Truck Group apart from the rest. Not to leave Sales behind, we are excited for the launch of the Sales OverDrive tool in both locations. Our teams are ready to be able to track and market to our customers in a simple and organized manner. The level of transparency the tool provides will be a ‘win’ for all of us. Chattanooga is breaking ground on a long anticipated new Remarketing Sales building that is coming along nicely. We are very excited and eager to have this up and running. We feel it will be a benefit to all, not just the East.

Knoxville’s Employee Engagement Commit-tee (EEC) has been busy planning for our annual Paralyzed Veterans of America Golf Tournament that took place at the end of May. In the third year of existence, we are already looking to break last year’s record with the proceeds going to PVA. Great job to everyone in growing this event. Speaking of breaking records,

Spring is in the air, flowers are blooming, and so is the Eastern Region.We have gotten off

NORTHERN By Tom SephtonArea Vice President,Northern Region

The southern Ontario truck market has remained strong through the spring,

NORTHERN

and we remain optimistic the pace will last through the summer months. Customer confidence in the vocational segments is tempered only by the extensive backlogs at our body suppliers causing some delivery delays as the construction season gets underway.

In April, we welcomed Rob Stinson to our sales team in Belleville. Rob brings extensive knowledge of the Eastern Ontario market and is well known to the customer base. We are excited and fortunate that Rob decided to join the PTG team and we look forward to growth in all segments of the market including bus in the area.

Ken Clarke was awarded the prestigious Wings of Eagles Award at the Thomas Built Bus Dealer Meeting held in Colorado. The award is given to the top Sales Reps in the network based on unit volumes and training completed. Albert Jansen was also recognized as the Regional Trainer

things you are capable of.” In 2009, many of us were afraid of failure as we opened a new 200,000 square foot dealership in the heart of the great recession. There was a lot of uncertainty in the market. Our customers were struggling and very cautious about the future. To make matters worse, we had a storm that damaged our sales building about a month prior to our grand opening. Regardless of the challenges, our team continued to work hard every day to ensure we were ready to take care of customers.

As we look back ten years later, it is clear we made the right decision. It is amazing how much the business has grown. We moved almost all the employees from our original Dallas location in early June and left a skeleton crew to operate what would become our

common or a feeling of fellowship with others, as a result of sharing common attitudes, interests and goals. The West Region of the Premier Truck Group takes great pride in being a part of so many communities in our area. We strive daily to maintain an attitude of success. We share common interests with our internal and external customers. We are relentless in working towards goals so that others may see that we are dedicated to not only making ourselves proud, but to making every community we touch just as proud to be a part of us as we are of them.

Many area non-profits have benefited from the volunteer hours put into their programs by our employees. Premier Truck Group (PTG) of Amarillo was fortunate to be a part of the 5th Annual “One Chair At A Time” (OCAAT) Wheelchair Madness Basketball Tournament. OCAAT was founded in 2013 and is dedicated to improving the quality of life for adolescents and young adults with physical disabilities by providing sports wheelchairs, education and opportunities for participation in adaptive sports. The late Mr. Wade Black (our very own)

was a founding member of this organization and we hope to continue honoring his legacy in this community on an annual basis. The adrenaline was flowing as TEAM WADE wheeled their way up and down the court and made it into the playoffs. They may not have won the official championship title, however, we are proud to have them be a part of our community and will always consider them champs!

The Midland/Odessa Group volunteered their time in helping with the local Special Olympics Texas Track Meet. As they were helping others accomplish their goals of winning the race, throwing the shot or hopping, skipping and jumping, they were also setting records of their own. We are very proud of our Parts Department and their hard work and dedication in setting an all-time high record in Parts Sales for the West Region. As you may or may not know, the market in the Permian Basin is driven by the oil and gas industry. It is a very fast paced environment and can sometimes present its own set of challenges, so the fact that our skeletal crew has managed to knock one out of the park under such circumstances gives us reason to celebrate everyone involved in this community!

PTG of Amarillo is working closely with the Amarillo Independent School District through the Amarillo Area Center for Advanced Learning (AACAL) to develop and implement a program to provide high school students with a head start in the automotive/diesel technology industries.

(continued on page 9)

(continued on page 11)

(continued on page 11) (continued on page 11)

by

PREMIER FINANCING

PREMIER FINANCING

1

Starting in late 2017, Premier Truck Group formed a retail financing partnership, Premier Financing, with our sister company, Penske Truck LeasingRemarketing Group. Since then, we’ve grown from one employee to 20 currently (and growing). The t eam c urrently p rocesses approximately 1,400 applications a month and funds over 300 units per month. A big shout out and congratulations to the Premier Finance Team on your success!

A very strong performance was turned in by Premier Financing in Q1. March was an all-time

Premier Truck Group’s 2nd annual Remarketing “Winner’s Circle” Summit was held at the Texas Motor Speedway. The meeting was attended by all the Remarketing Managers, Remarketing Product Specialists, and Remarketing Coordinators in the Enterprise. We were honored to have Daimler Finance, Daimler Truck Remarketing, RigDig, and Premium 2000/NTP present as vendor guests. The Awards Dinner and Banquet was held at the Texas Motor Speedway Club overlooking the TMS Track. The following awards were presented: Enterprise Overall Champion and MVP: Todd Gonitzke Enterprise Top Performer Platinum Level: Constantine Ononye Enterprise Top Performer Gold Level: Scott AdamsEnterprise Top Performer Silver Level: Franklin IkwuemeEnterprise Top Performer Bronze Level: Jon Vent Enterprise Champion Sales Category 3: Shakeel IshaqEnterprise Champion Inventory Control: Paul AlvaradoNewcomer of the Year; Mid-Market Best Performance: Jason Moore / OdessaLarge-Market Best Performance: John Sczykutowicz / Dallas

record setting performance only to be eclipsed in April. Premier Financing has already made a big impact on the Premier Truck Group financial services results. In March, PTG was named the Daimler Truck Financial Diamond Dealer Award Winner, the #1 Dealer based on annual volume in the US, and #2 Dealer based on volume in Canada. The good news is that we have picked up where we left off in 2018. Because of this continued performance and demand, we’re very pleased to announce and welcome several Q2 additions to our financial services team - Jasten Prutzman (PF Reading), Erica Palma (PF Reading), Jose Maradey (PF Reading) and Chelsea Wilson (PTG Mississauga).

I’m also pleased to announce that we’re going to update and modernize our dealership finance and insurance department name to more accurately describe and align our current and future focus. We no longer finance just loans

and leases on our equipment, we also offer other equipment financing, like trailers, fracking units, ambulances and firetrucks, in addition to roadside assistance plans, warranties, and a full suite of insurance products. This outside financing approach also helps provide PTG a new source for truck leads too. We believe our new name, the Financial Services Department, will provide the roadmap for future growth and opportunities. We’re looking to roll this out in early June.

2019 will be a year of progress with investments in technology, including Sales Overdrive, TerraVista’s On-line portal, F & I Pro 2.0, our new F & I KPI Report and we continue to work on lender integration to further streamline our business. Ultimately, these systems will be the foundation for increased efficiencies and productivity, allowing our team to provide even better customer service and support.

2nd Annual Remarketing Summit Recognizes Premier’s Best

Todd Gonitzke Constantine Ononye

Franklin IkwuemeJohn Vent

Shakeel IshaqJason Moore

3

by President

COMMUNITY EVENTS

COMMUNITY EVENTS

4

Wreaths Across

America

PTG Midland Employees Shave Heads

in Support of Spouse Fighting Cancer

At Premier Truck Group, we take great pride in having a family oriented culture. It is with such pride that we stand together through the storms waiting for the sunshine to break through. Our Midland team recently shaved their heads in support of Mary Lou Leverington, spouse of Mike Leverington, in her fight against cancer. We are honored to have Mike and Mary Lou as part of the Premier Truck Group family! Our prayers continue to go out to this family in her continued fight – please keep them in your thoughts as Mary Lou kicks cancer to the curb!

PTG DFW Sponsors Speedway Children’s

Charity Annual Golf Tournament

On March 28th, Premier Truck Group had the honor of being the presenting sponsor for the Speedway Children’s Charity Annual Golf Tournament. Several employees from the DFW market dealerships were able to participate in the tournament but of equal importance were the company employees that came out to volunteer in support of this great event. Speedway Children’s Charity was founded in Charlotte, in 1980, as a way for the racetrack to give back to the community. When the Texas Motor Speedway was opened in 1997 the newest chapter was formed. This non-profit has raised over $11M since its inception and those proceeds directly support the children of need in the Dallas, Tarrant, Fort Worth and Denton counties. Our President, Rich Shearing, joined their Board of Directors in 2019. Keep an eye out for more opportunities to volunteer and participate in fundraising events to help less fortunate children.

East Region Brings

the Heat for Charities

In March, both the Knoxville and Chattanooga Dealerships held chili cook offs to raise funds for a charity of their choice. PTG of Chattanooga held their very first chili cook off on March 1st, and raised $910.00 for Mission Able. First place prize went to Tyler Sentementes. This is Sentementes’ second time taking home first place. Second place went to Adam Carmon and third place went to Keith Martin.This was PTG of Knoxville’s second year holding a chili cook off. Their event took place on March 15th and raised $134.00 for Paralyzed Veterans of America. First place went to Jeffery Epperson. Second place went to Tammy Headrick and third place went to Brandon Hicks.Thanks to everyone who entered their delicious recipes and helped us raise funds!

PTG Tulsa Hosts

Blood Drive

Premier Truck Group of Tulsa hosted a blood drive with the American Red Cross and had a fantastic show of support from employees and customers!

5

Wreaths Across

America

PTG Tulsa Takes

Part in in Special

Olympics Torch Run

Premier Truck Group of Tulsa participated in the 2019 Special Olympics Torch Run along with the Sand Springs Police Department to commemorate the Summer Games Opening Ceremonies in Oklahoma City! Employees Stoney Farrow, Domonique Hilaire, and Marcy Cummins are already looking forward to next year’s run that brings the “Flame of Hope” into the opening ceremony.

PTG Amarillo Enters

into Advanced

Learning Partnership

Premier Truck Group of Amarillo recently presented to the mechanic students at Amarillo Area Center for Advanced Learning(AACAL). PTG of Amarillo has partnered with AACAL and will have our first group of interns in the fall. The students enjoyed the exposure to the 2019 122SD Freightliner and had a blast going over every inch of the truck! Our dealer trainer, Randy Brehm, gave a diagnostic example and showed the students what the software looked like when hooked up to the truck. We are looking forward to this new partnership and we are definitely excited to welcome our new interns in the fall!

Rebuilding Together is an Annual Tradition

for PTG Oklahoma City

Every spring since 1992, our “Rebuilding Day” event has taken place and volunteer teams have repaired over 2,000 homes for low-income seniors in our community. Volunteer teams from local businesses, churches, corporations, hospitals, etc. get together and make FREE home repairs to a home they have been assigned based on skill level. Premier Truck Group of Oklahoma City has participated in and supported this event for many years. Our team of employees, led by Jane Kirton, completed repairs such as general cleaning, interior, and exterior painting, laying new carpet, repairing kitchen cabinets and countertops, repairing floors, hanging new doors and windows, repairing siding, repairing roof leaks, installing grab bars in bathrooms, installing handrails on porches and many more needed repairs.

PTG Fort Worth’s Breakfast of Champions

On May 9th, PTG Fort Worth was fortunate enough to be able to attend and sponsor 2 tables at the Inaugural Breakfast with Champions benefiting Special Olympics Texas. It was a very moving presentation where parents, volunteers, and athletes of Special Olympics spoke about their experiences within Special Olympics Texas. The Inaugural Breakfast with Champions event was a culmination of all components of Special Olympics Texas, hearing directly from every primary person impacted and makes an impact on the organization – Special Olympics Athletes, Unified Partners, Family members, volunteers, Law Enforcement Officers, and our President. This event serves as a community engagement opportunity for individuals and businesses to come and hear personal testimonies about how Special Olympics and the “inclusion Revolution” has impacted their lives, in hopes that it will impact the lives of those in attendance to join us in the Unified movement.

COMMUNITY EVENTS

COMMUNITY EVENTS

6

Wreaths Across

America

PTG Amarillo’s Team

Wade takes the Court

PTG of Amarillo was honored to participate in the annual Wheel Chair Basketball Tournament. We are proud of our players and the ongoing effort to support One Chair At A Time. This is a great organization that raises funds to supply specialized wheel chairs for high school athletes. We are honored to be a part of this great organization!

Fishing Raffle Raises

Money for PVA

A raffle was held on March 15th to raise funds for Paralyzed Veterans of America. PTG Knoxville employee Felicia Gibson put together a fishing gear raffle basket that raised $250.00.

COMMUNITY EVENTS

COMMUNITY EVENTS

PTG Knoxville Goes Big with Big Rigs for

Little Kids Golf Classic

Since the program’s inception in 1989, the Tennessee Big Rigs for Little Kids Golf Classics have become a rousing success. The event has grown in size and more than $2 million dollars has been raised for children’s charities in Tennessee and the TTF Scholarship Fund. As in the past, the proceeds from the four 2018 events went to helping children’s charities across the state. Thanks to Premier Truck Group of Knoxville Management Team supporting the 2019 Tennessee Truckers Association Golf Tournament sponsoring this charity.

PTG South Dallas Gives

Food for Thought

PTG South Dallas participated in helping the Irving Independent School District (IISD) kick-off their “Food for Thought” Food Bank initiative for the school children of IISD. March 28, 2019, was their Grand Opening and they were able to donate two Sprinter Vans that were retired from their Parts Department. Although the vans were used, they are greatly needed for a start-up charity with little funds. The vans will deliver food across the district to help an estimated 3,500 children in need of a meal.

At Premier Truck Group, we are about

one thing…Exceptional Customer Service

We will achieve this through:

• Hiring and developing the best Employees.• Exceeding our Customer’s Expectations.

• Demonstrating the highest level of Commitment, Respect and Responsiveness to one another,

our customer, our partners and our communities.

• Maintaining a High Quality and Safe Work Environment that makes us an employer of choice.• Fostering a culture of Collaboration

& Continuous Improvement.• Valuing Honesty, Ethics and Integrity in all we do.

• Encourage Risk taking and Ownership for mistakes.

• Providing great Facilities in great Locations.

MISSION

STATEMENT

EMPLOYEE EVENTS

EMPLOYEE EVENTS

6Bill Jewell and Chad Pennington

PTG OKC & Ardmore Inspire with Healthy Life Events

PTG Wants to Help You! The company has piloted a special program in Oklahoma that will pay 50% of Entry Fees to any race or health events such as Fun Runs, Color Runs, Bike Races, run/walk 5k, 10k, 15k, and marathons! We have had several employees take part in the healthy fun. Sending a special “Thank You” to Jonathan Magas for this submission on Idea Central!

Fort Worth

Strikes Up

a Bowling

League

This May, PTG of Fort Worth started their own bowling league. 10 teams of 4 players signed up to compete with each other. They’ll play 3 games every Thursday for 8 consecutive weeks. At the end of the season, the winning team will receive a trophy with the team members’ names engraved into it. The trophy will be prominently displayed at the dealership. The plan is to have a new season with new teams and players every year, along and to update the trophy in the dealership with the new winners. This has been a huge success with lots of laughs and overall great team-building. General Manager Chad Pennington says that “it’s been a great experience and one that I have been very thrilled with.”

This March, PTG of Knoxville partnered with UTI and hosted a “Future Technician Day” for a crowd of more than 50 students and their families. PTG UTI graduates Nick Neubaucher and Jeff Wieland gave a presentation to the students. After the presentation, the students and their families were able to meet with UTI staff and test for scholarship opportunities.

Knoxville’s Future

Technician Day

6Bill Jewell and Chad Pennington

Email [email protected] to tell us about yours!Do you have an idea for an article in The Pulse? Do you have an idea for an article in The Pulse? 7

EMPLOYEE EVENTS

EMPLOYEE EVENTS

8

Daryl Keeter Retires

after 22 Years with

PTG Chattanooga

Colleen Porter Recognized as Hardest-

Working Woman in Automotive Retail

Colleen Porter is – and always hasbeen – a gearhead.As a child, she couldidentify nearly everycar she saw, and could carry on informedconversations abouteach one’s mechan-ical specifications. Sonaturally, when shewent off to school,

she signed up for an automotive marketing program at Georgian College. Attending classes

there confirmed the car business would be her lifelong career. Every day for the successful parts manager involves multitasking. She leads and coaches a team of over 40 staff members through everything from meeting goals to managing reports. Porter says, “I am challenged every day to find new and innovative ways to ensure my team in the parts department is successful. It’s very important to me to lead by example and that my staff knows they are valued and that they deserve the credit for the success of our department.” In 2018, Porter was chosen for and graduated from, the NADA/ATD Academy while only six months into her role as

Jason Moore, Mark

Suter Lauded for

Elite Remarketing

Performance

Jason Moore (Sales Manager in Odessa) and Mark Suter (VP of Remarketing in Fort Worth) were recognized in March at the Daimler Trucks (DTR) Remarketing President’s Club. DTR President’s Club is an annual event honoring the top remarketing performers in the Freightliner dealer network.

Patricia Garcia

Celebrates 15 Years

with PTG OKC

parts manager. While in the intense program, she was still able to run her department and meet goals successfully. “Thank you to Premier Truck Group for believing in me and giving me the opportunity to study at the NADA/ATD Academy – it was an invaluable experience,” she says. In the future, Porter aspires to even greater goals, saying, “I have over 25 years of experience in different industries - trucking, auto & Powersports and in running my own business for 14 of those years. I feel confident that I have the skills and abilities to become a GM or branch manager with Premier Truck Group when the opportunity arises. I will be ready for a more senior management position in the next few years.”

Gene Shobe Retires

after 22 years with

PTG Tulsa

Steve Neely Marks

20 Years with PTG

Woodbridge

Email [email protected] to tell us about yours!

DO YOU HAVE AN IDEA FOR

AN ARTICLE IN THE PULSE?

9

We are pleased to have completed our 2019 employee efforts and to have tabulated our results. Our participation rate was 98% this year, of the 1,400 plus employees who are part of our team. That participation rate was achieved in just one week, which was a phenomenal accomplishment by our HR Representatives and our dealership teams. When we redo the survey process in 2021, I would anticipate extending the time frame to two weeks so that anyone on vacation will be able to respond.

Most pleasing was the improvement we achieved from 2017, as nearly every dealership had a better result. It is still abundantly clear to us that there are improvement opportunities remaining and we will continue to strive for that. Rich and I read the hundreds of comments that were provided and have requested that our General/Branch Managers note the most common themes and share those with each of you as opportunities for improvement.

By the time you read this, you will have participated in at least one meeting pertaining to those results. We desire to be transparent throughout the company in sharing the feedback with you, and then working our corresponding action plans. Each dealership will be formulating employee involvement committees to discuss the results, seeking additional feedback, and then sharing the action plans with each of you.

The EIC (Employee Involvement Committee) should meet on a regular basis to monitor the progress on action plans and add a level of accountability so that desired improvement may be obtained. The action plans will be posted in prominent locations so that all may read. We simply desire to be transparent with how we are doing and hopefully that will lead to similar levels of improvement in 2021.

Once again, we appreciate all of you in sharing your insight with us. As a reminder, you don’t need to wait until the next survey to convey your thoughts. Our doors are always open. Call or write at any time!!

Enjoy your summer!

by Scott Moss EVP, Human Resources and Administration

HUMAN RESOURCESHUMAN RESOURCES

Our 2019 Survey

Results are In!

PTG Odessa Sheds

the Pounds

Premier Truck Group of Odessa recently hosted their very own Weight Loss Challenge. Together, they lost a combined 30.97% of body fat percentage. Our two winners for this contest were Santana Rodriguez and Chuck Lee. They were presented Fitbits for the awesome job they did! Great job Team Odessa!

Premier Truck Group of Tulsa’s 6th Annual Skeet Shoot hosted its largest group of participants to date. Thank you to all of our sponsors and contributors for an amazing event!

Pull! Tulsa Holds 6th

Annual Skeet Shoot

EMPLOYEE EVENTS

EMPLOYEE EVENTS

(continued from page 6)

of the Year while achieving Platinum level trainer status at the same time. Albert was also invited to join the TBB Dealer Customer Support Association recognizing his position as one of the most knowledgeable members in the entire network. Congratulations to both Ken and Albert, as it is great to see each get the recognition they rightly deserve.

The long anticipated Mississauga facility renovations are underway, starting in the shop with paint and all glass doors. The changes have been dramatic, and the amount of light entering the shop has changed the atmosphere for the better. Parts, Sales, and Administration office areas will follow suit in the near future.

We are proud to recognize Gord McCulloch (Oshawa), Ron Gervasi (Woodbridge), Curt

NORTHERN REGION NORTHERN REGION (continued from page 2)

Atwood (St. Catharine’s), and Tony Edwards (Niagara Falls) on their 15 year anniversaries. Thank you for your loyalty and service to the industry.

Steve Neely (Woodbridge), 20 years in May, and Frank Demichino (Mississauga), 35 years in June, are both key members of the North Region Team. Their dedication and commitment sets an example for us all to aspire to. Thank you Steve and Frank, we are all very fortunate to be able to work alongside you.

Once again we would like to thank all other regions for the support you give to us and the Ontario Customer base. We hear time and again how comfortable and welcome they are made to feel when they enter your stores. Our footprint on both sides of the border is a huge advantage and because of your support, we continue to win new business. Thank you, enjoy the summer months.

7

Scott Marshall

Service Tech Master

PTG South Dallas

10 Years of Service

What are your hobbies outside of work?

“Motorcross.”

What is your favorite movie?

“Jurassic Park – the older ones are better.”

Who does your family consist of?

“My wife Judy, 2 boys, Scott (18) and Jonathon (13),

and 3 dogs. We have a shepherd, a boxer, and a pug.”

What is your favorite travel destination?

“I haven’t really gotten a chance to travel but I really would like to go to Hawaii.”

What is your favorite part about working for PTG?

“PTG has really given me the ability to shine. I have been able to use and apply my

knowledge in a way that has helped me grow as an individual.”

EMPLOYEE SPOTLIGHT

EMPLOYEE SPOTLIGHT


“ I love to travel, go to the mountains and

spend time with family.”


“John Wick.”


“ I have a fiancé Roland and 2 pit bull dogs.”

What is your favorite part about working

for PTG?

“ Everyone is like family and love being part of

such a great team.”


“Turkey, Germany and Las Vegas.”

Sabrina Edwards

F&I Assistant

PTG Knoxville

11 Months of Service

Janice Dall

Service Advisor

PTG Oshawa

4 Years of Service


“ My hobbies are visiting the hockey arenas. I really

enjoy this Canadian past time.”


“ 16 Candles! I have watched it so much I can recite all

the lines.”


“ I have been happily married to Larry for 24 years.

We have 3 young adult children. Connor who is 25,

Tanner is 18, and Kayla who is 20.”


“ I am a homebody and only travels to the hockey rinks,

but Cuba is my favorite!”


“ My favorite part is the people. The customers and my

co-workers are like my family.”

Deanna LaFranca

Inventory Control Specialist

PTG Midland

4 Years of Service


“ Spending time with family and friends, going

to the movies, and rattlesnake hunting (yes

everyone tells me I’m crazy).”


“ Too many to list, but A League of Their Own is

definitely at the top.”


“ My husband Jordan and 2 children – Braden (5)

and Kylee (2).”


“ My favorite place to travel is Florida. I have been to

several destinations there and they are all beautiful.”


“ My favorite part about working for PTG is the family.

We all have each other’s back and it makes it fun to

come to work.”

10

WESTERN REGION WESTERN REGION (continued from page 2)

This program will allow students completing this program to gain A.S.E. Student Certification and give them the opportunity to intern in dealerships and other shops where their skills are enhanced with hands-on training. We are in the early stages of this program and are eager to serve and be served by this community created

from this joint venture.

The Amarillo location was honored to host the monthly meeting of the Executive Committee in February. It was great to facilitate the meeting and enable many to put names with faces, build on relationships and share ideas for moving PTG into the future.

Our local community has been the recipient of some much needed moisture in the recent

North Dallas location. We opened with 40 technicians and averaged about $600K per month in Service sales. Since that time, our Service volume has grown approximately 250%. Our Parts sales averaged about $1.5 million per month. Parts sales are also up by a similar percentage.

June 2019 represents the 10-year anniversary of our South Dallas Dealership. On June 26, we celebrated with food, prizes and a NASCAR Pit Stop Challenge. We took time to reflect back on the ten-year history of our South Dallas Dealership. We are very thankful to all the team members that made this dream a reality.

We are also very grateful to the team at

CENTRAL REGION CENTRAL REGION (continued from page 2)

North Dallas that have spent ten years building a very successful dealership. It would have been easy to exit this business and operate as a single point in the Dallas market. Today, we also have a successful full service dealership in North Dallas and it is thriving.

I am very excited as we look forward to the next ten years. We have strong dealerships throughout the entire Central Region. Our employees are the best in the business. Freightliner has the best product they have had in years and Western Star will be coming out with new models. We are investing in technology to help us operate more efficiently. We are positioned to capitalize on the 40% DTNA market share.

Thank you for all you do each day to make Premier Truck Group a great company.

Chattanooga’s Parts Department broke the $2 million dollar threshold last month. Congratulations to the whole team!

I know Darel and I are excited to read the results of our second ever Employee Survey. To quote the PTG mission statement, “We want to provide superior customer satisfaction through a culture of continuous improvement.” The survey is a road map to what our teams need to be successful and continue to grow, which in turn benefits our customers. We must take care of the people who take care of our customers. Our Employee Engagement Committees are ready to start meeting and making sure we do what we can to make our people successful. We know there’s work to be done, and great things to come from those efforts. Thank you to everyone for helping make the East and PTG what it is today.

EASTERN REGION EASTERN REGION (continued from page 2)

weeks. The prospect of improved grades and yields for our farm and ranch industries is looking good. The oil and gas industries continue to thrive. We will press onward in an effort to meet or exceed the expectations of everyone involved in our communities!

“Coming together is a beginning; keeping together is progress; working together is success.”- Henry Ford

MISSION STATEMENT

At Premier Truck Group, we are about one thing…

Exceptional Customer Service

We will achieve this through:

• Hiring and developing the best Employees.• Exceeding our Customer’s Expectations.

• Demonstrating the highest level of Commitment, Respectand Responsiveness to one another, our customer,

our partners and our communities.

• Maintaining a High Quality and Safe Work Environmentthat makes us an employer of choice.

• Fostering a culture of Collaboration & Continuous Improvement.• Valuing Honesty, Ethics and Integrity in all we do.

• Encourage Risk taking and Ownership for mistakes.

• Providing great Facilities in great Locations.

VISION STATEMENT

Driven by our employees our vision

is to be the Best in commercial

vehicle products and services

by providing Superior Customer

Satisfaction through a culture

of continuous improvement,

integrity, respect and passion.

11

HAPPY ANNIVERSARY TO YOU!CONGRATULATIONS!CONGRATULATIONS!

Darren Reed 1Christian Reyero 1Branden Smith 1Robert Stearn 1

HamiltonJoshua Elkins 3Connor Bracken 1

KnoxvilleDennis Ogle 25Raymond Brown 5James Hardie 3Jeffrey Penson 3Steven Valentine 3Jeffrey Wieland 3Justin Ball 1Justin Taylor 1

MidlandLuis Munoz 1

MississaugaFrank Demichino 35Kendal Clarke 10Phillip French 5Donald Gilks 5Earl Delgado 1Manveer Gill 1Fay Hamilton 1Sunil Sarwal 1Melissa Singh 1Kulbir Singh 1Danish Yadam 1Tammy Young 1

Niagara FallsAnthony Edwards 15

North DallasJocelyn Jones 10Alejandra Rocha 10Omar Espinoza 5Timothy Gillam 5Thomas Martinez 5David Parras 5Leon Blocksom 3Elizabeth Chavez 3Carlos Zetino 3

Benjamin Navarrete 1Denisse Rios 1Maira Rodriguez Mandujano 1Alexis Sifuentes 1Jacob Taylor 1Marques Washington 1

North Region ManagementThomas Sephton 3

North TexasRobert Northcutt 5Thomas Faries 1

OdessaMatthew Workman 15Clifford Gragg 3Fermin De La Rosa 1Patricia Lacy 1Clipper Medina 1

Oklahoma CityPatricia Garcia 15James Harold 3Daniel Beltran 1Chance Carter 1Alexander Frazier 1Robert Freeman 1Kurt Gales 1Kenneth Griggs 1Cesar Leon 1

OshawaStella Rumbelow 20Geoff Greatrix 5Lee-Anne Scrimshaw 3Kyle Darling 1John Gooderham 1Brandon Simmons 1Diana Centeno 1Wesley Faust 1

South DallasHector Garcia 10Christian Chacon 5Douglas Showalter 5Donald Stephens 5

AmarilloArmando Arce 25Rudy Rosas 25Paul Tarbet 25Anthony Northcutt 20Robert Schaeffer 20Matthew Lopez 5Colby Odegaard 5Alexander Betancourt 3Jeffery Houchins 3Jorge Torres 1

ArdmoreTimmothy Gallagher 1Kelly Greenlee 1

BellevilleRiley Paddock 1Cory Sandercock 1

ChattanoogaMark Daniel 20Patricia Diane Rutledge 20Alex O’Haver 1Joshua Scott 1Timothy Scott 1

CorporateCara Kolker 20Monty Dyer 15John Pruitt 15Steven Silcox 10Deborah Hafele 5Alexandra Arzabala 3Elexus Allen 1Samuel Armendariz 1Karen Cox 1Ariel Pena 1

Fort Worth Richard Geigner 15Gregory Lynn 15Teco Moore 15Robert Burns 10Cody Lance 5Brian Stewart 5Felipe Aguiniga, Jr. 1Christy Alcorn 1Micheal Bigler 1

Diego Barron 3Fernando Cardoza 3Mihail Urbina 3Wilberto Velazquez 3German Alamos 1Eduardo Alonso 1David Bailey 1Ronald Blair 1Isaac Brown 1Dale Cowan 1Jerry Decker 1Adrian Harralson 1Cristian Luna 1Demarkus Rhodes 1Eric Riungu 1Derek Sparger 1Anson Wallace 1Marcus Wright 1Juan Zuniga 1

St. CatharinesCurtis Atwood 15Michael Adelstein 5Trevor Moretto 5John Leech 3

TulsaJonathan Vent 15Debra Brainerd 5Carla Epperson 5Austin James 5Jess Johnston 5Danny Juby 5Kelli Flatt 3Bo Blevins 1Brian Fine 1Christopher Jones 1DiVan Liddell 1Ryan McCullough 1

Tulsa Body ShopTerry Morrow 20James Lee 1

WoodbridgeSteve Neely 20Renato Gervasi 15Eric Gladiator 1

12

ptg south dallas celebrates 10 years - premier …...premier truck group is growing! this june,...

Documents