product knowledge

Product Knowledge

Evaluating Training Programsby Dr. Donald Kirkpatrick

Four Levels

4.3.2.1. Reaction

ReactionWhat kind of reaction did you get from the participants?

How do the participants feel about the program?

(Customer Satisfaction)


Four Levels

4.3.2. Learning1. Reaction

LearningTo what extent did the participants increase knowledge, improve skills, and/or change attitudes?

(Pre & Post Testing)


Four Levels

4.3. Behavior2. Learning1. Reaction

BehaviorTo what extent did their job behavior change?

(Observation)


Four Levels

4. Results3. Behavior2. Learning1. Reaction

ResultsWhat final results occurred?

Tracking & Measuring

(Quality, quantity, safety, sales, costs, profits, ROI)


Four Levels

4. Results3. Behavior2. Learning1. Reaction


Four Levels

Seminars and Lectures

Books and Magazines

Night School Courses

University Extension Courses

What are the most common resources available today?

Retention Application Proven Results

They are all good……But they lack three things!

Increase Retention Increase Application Change Behavior Deliver Results

Our Goal

We Use…

Spaced Repetition-----------

Multi Sensory Impact-----------

Goal Setting

How does the LMI Program help us produce client results?

Controlled environment for meetings

Facilitated classes vs. teaching or lecturing

Selected participants

Cost effective based on R.O.I.

Our process is UNIQUE

Triangle of CommunicationCompany

Facilitator Participant

LMI Facilitation System



Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant


Triangle of Communication

LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant

Company

Facilitator

Participant




Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator




Everyone communicates with everyone else.

Any adjustments or tuning toward the set goals can be made on a weekly basis.


1. Pre-course meetings with Company Representative and Participant - Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication


2. Kick-off Meeting- Goals are reviewed- Each participant receives a

programalong with CDs

- Review lesson and applicationassignments

- Set 14 day goals


3. Bi-weekly classes for 2 hours in length. Class limited to 15 people

- Review 14 day goals- Review of lesson assignment- Review application assignment- Assign new lesson and application

assignments- Set new 14 day goals


4. Mid-Course review meeting with Company and Participant

- Determine accomplishments - Ensure we are on track with goals

- Determine what changes still

needto be made

- Future development discussions


5. Bi-weekly classes for second half of course

- Review 14 day goals- Review of lesson assignment- Review application assignment- Assign new lesson and

application assignments- Set new 14 day goals- Final lesson - Graduation


6. End of course review meeting with Company and Participant

- Determine accomplishments - Review goals accomplished - Determine what changes still

need to be made - Referrals


1. Pre-course meetings with Company and Participant

2. Kick off meeting

3. Bi-weekly classes for first half of course

4. Mid-course meeting with Company and Participant

5. Bi-weekly classes for second half of course

6. End of course meeting (Graduation) with Company and Participant

LMI Facilitation SystemReview

Facilitate the program to your goals

“No one ever accomplishes anything of consequence without a

goal.”Paul J. Meyer

The LMI MarketingSystem gets Results

product knowledge

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