lmi product knowledge

ProductKnowledg

e

Four LevelsEvaluating Training Programs

by Dr. Donald Kirkpatrick

4.

3.

2.

1. Reaction

ReactionWhat kind of reaction did you get from the participants?

How do the participants feel about the program?

(Customer Satisfaction)



4.

3.

2. Learning

1. Reaction

LearningTo what extend did the participants increase knowledge, improve skills, and/or change attitudes?

(Pre & Post Testing)



4.

3. Behavior

2. Learning

1. Reaction

BehaviorTo what extent did their job behavior change?

(Observation)



4. Results

3. Behavior

2. Learning

1. Reaction

ResultsWhat final results occurred?

Tracking & Measuring

(Quality, quantity, safety, sales, costs, profits, ROI)



4. Results

3. Behavior

2. Learning

1. Reaction



What are the most common resources available today?

Seminars and Lectures

Books and Magazines

Night School Courses

University Extension Courses

They are all good…… But they lack three things!

Retention

Application

Proven Results

Our Goal:Increase Retention

Increase Application

Change Behavior

Deliver Results

How does the LMI Program help us produce client results?

We Use…

Spaced Repetition-----------

Multi Sensory Impact-----------

Goal Setting

Our process is UNIQUE Controlled environment for meetings

Facilitated classes vs. teaching or lecturing

Selected participants

Cost effective based on R.O.I.

LMI Facilitation SystemTriangle of Communication

Company

Facilitator Participant

Triangle of Communication

Company


Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant

LMI Facilitation System


LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant

Company

Facilitator

Participant



Company


Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator



Company


Everyone communicates with everyone else.

Any adjustments or tuning toward the set goals can be made on a weekly basis.


1. Pre-course meetings with Company Representative and Participant

- Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication


2. Kick-off Meeting

- Goals are reviewed- Each participant receives a

programalong with CDs

- Review lesson and applicationassignments

- Set 14 day goals


3. Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people

- Review 14 day goals- Review of lesson assignment- Review application

assignment- Assign new lesson and

applicationassignments

- Set new 14 day goals


4. Mid-Course review meeting with Company and Participant

- Determine accomplishments - Insure we are on track with

goals - Determine what changes still

needto be made

- Future development discussions


5. Bi-weekly classes for second half of course

- Review 14 day goals- Review of lesson

assignment- Review application

assignment- Assign new lesson and

application assignments- Set new 14 day goals- Final lesson - Graduation


6. End of course review meeting with Company and Participant

- Determine accomplishments

- Review goals accomplished

- Determine what changes still

need to be made - Referrals


1. Pre-course meetings with Company and Participant

2. Kick off meeting

3. Bi-weekly classes for first half of course

4. Mid-course meeting with Company and Participant

5. Bi-weekly classes for second half of course

6. End of course meeting (Graduation) with Company and Participant

LMI Facilitation SystemReview

The LMI Marketing System gets Results

Facilitate the program to the goals

“No one ever accomplishes anything of

consequence without a goal.”Paul J. Meyer

lmi product knowledge

Self Improvement

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training programsby

donald kirkpatrick4

day goals review