presentazione langendolf forum car sharing
DESCRIPTION
Il car sharing (auto in condivisione) è il sistema più semplice, comodo e conveniente per muoversi liberamente con un'auto, senza doverne essere il proprietario: un innovativo servizio di mobilità sostenibile, che coniuga rispetto per l'ambiente e possibilità di risparmio per il suo utilizzatore.Con il car sharing, infatti, si acquista solo l'uso di un'auto (anziché l'auto stessa), per il tempo che serve - da una sola ora ad uno o più giorni consecutivi - e per andare ovunque, in città e fuori. E' possibile scegliere ogni volta un'auto diversa, tra i tanti modelli disponibili: i veicoli car sharing hanno moltissimi vantaggi, tra cui libero accesso nella Z.T.L. (Zona a Traffico Limitato), possibilità di percorrere corsie e vie riservate ai mezzi pubblici, sosta gratuita nei parcheggi a pagamento. Tutto compreso: carburante, bollo e assicurazione!TRANSCRIPT
2nd Forum Car Sharing, Rome, 13th July 2005
Reiner Langendorf Consultant Mobility Support AG
2nd Forum Car Sharing, Rome, 13th July 2005
Car Sharing…
Decentralized
Hourly basis
Self-service / 24h
The right car for the occasion
2nd Forum Car Sharing, Rome, 13th July 2005
Customers Cars
Strong customer growth
2nd Forum Car Sharing, Rome, 13th July 2005
Available throughout Switzerland
1750 cars
1000 locations
400 cities
2nd Forum Car Sharing, Rome, 13th July 2005
Zürich360‘000 inhibitants / 130 stations / > 300 cars
2nd Forum Car Sharing, Rome, 13th July 2005
Strong partners…
Plus 15 other tariff associations
2nd Forum Car Sharing, Rome, 13th July 2005
… outside the mobility market, too
2nd Forum Car Sharing, Rome, 13th July 2005
Mobility Business CarSharing
25% customer growth
16% of the demand total
sales of 2.3 million Euros
Business CarSharing - the best
form of supporting car-sharing!
2nd Forum Car Sharing, Rome, 13th July 2005
Facts & Figures113 FTEs
27 million Euro sales
20% cash flow
3% return on sales
over 50% equity ratio
2nd Forum Car Sharing, Rome, 13th July 2005
Positive Indicators: Productivity per employee
Productivity per car
Costs per car
Costs per customer
Service trips < 3.5%
Feedback management
2nd Forum Car Sharing, Rome, 13th July 2005
Numerous transactions….
1.2 million reservations
800,000 trips
240,000 invoices
2nd Forum Car Sharing, Rome, 13th July 2005
20002001
20022003
2004
On board computer
Telephone voice computer
InternetCallCenter
0%
10%
20%
30%
40%
50%
60%
…call for full automation
E-Business quota 83% !
2nd Forum Car Sharing, Rome, 13th July 2005
SMS centre On-board computer
Internet reservation
Call center reservation
ARS reservation
…from reservation to car…
MobiSoft / SQL server
Fully electronic…
2nd Forum Car Sharing, Rome, 13th July 2005
…with a high level of reliability:
system availability 99.86%!
…and back again as invoice to customer…
Data set of drive SMS centre
Electronicbilling
Physicalbilling
MobiSoft / SQL server
2nd Forum Car Sharing, Rome, 13th July 2005
Keyless go!
open…
…start…
…drive off
2nd Forum Car Sharing, Rome, 13th July 2005
The vision of the public carIn future
various cards
shall provide
access to a
Mobility car
2nd Forum Car Sharing, Rome, 13th July 2005
Market responsibility
Providing
Sys
Fully integrated company as success factor
2nd Forum Car Sharing, Rome, 13th July 2005
Mobility Support AG 100%-owned by the Mobility Cooperative
Car-sharing know-how is passed on
Qualified experts: Peter Muheim (CEO)
Reiner Langendorf
Access to all Mobility resources
2nd Forum Car Sharing, Rome, 13th July 2005
Mobility Support AG offers Advice:
• Presentations• Initial workshop• Financial business plan• Project plan
Provision of MobiSys for Mobility clients
MobiSys sales incl. implementation/training
2nd Forum Car Sharing, Rome, 13th July 2005
MobiSys is the leader: Multi-client capable and multilingual
Successful in three countries:
Switzerland, Austria and Spain
72,000 customers
2,800 cars
1.8 million transactions per year
2nd Forum Car Sharing, Rome, 13th July 2005
Conclusion+ Standardisation
+ Professionality
+ Offer
+ Cooperations
= Customer utility = Growth CarSharing = Growth Public Traffic
2nd Forum Car Sharing, Rome, 13th July 2005
Thank you for your attention!