Zahid KhanDirectorBangladesh Office

About ParkwayHealth

Parent company first listed on the Singapore Stock Exchange (SGX, 1974)

12 international hospitals in the region (India, China, Malaysia)

3 flagship hospitals in Singapore: ParkwayEast Hospital, Gleneagles Hospital and

Mount Elizabeth Hospital

Approximately 9,000 employees

Largest private healthcare provider in the region

Only private healthcare group in Asia to have all its hospitals in the country accredited by Joint Commission International (JCI)

1st private medical centre in Asia to successfully operate on the 100th living donor liver transplant patient

1st in Southeast Asia to install and use the Positron Emission Tomography – Computed Tomography (PET-CT) scanner

1st in Asia (outside Japan) to install the Aquilion ONE 320-slice CT Scanner

1st private medical provider in Southeast Asia to acquire the Da Vinci Robotic Surgical System

1st in Southeast Asia to use the state-of-the-art robotic surgiscope for neurosurgery, ear, nose & throat (ENT) and spinal surgeries

Our Milestones

Medical Travel

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PhysicianOutcome Indicators

Process

Competitive

Pricing

Attractive

PEST Factors

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Our Unique Selling Proposition (USP)

Our Clinical Outcomes

CLINICAL INDICATOR TARGET CLINICAL OUTCOME

CABG

CABG Mortality Rate 3.00% 2.10%

MIS Laparoscopic Surgery (Cystectomy, Myomectomy, Hysterectomy)

Unexpected Return to OR Less than 1.00% 0.00%

Conversion Rate to Open Surgery Less than 1.00% 0.98%

MIS Laparoscopic Cholecystectomy

Conversion Rate to Open Surgery Less than 1.00% 0.60%

In Vitro Fertilization (Mount Elizabeth)

Live Baby Birth Rate 35.00% 40.00%

Clinical Pregnancy Rate 41.80% 48.00%

Stroke Care

Avg. Time to have CT Scan following admission 120 min 57.2 min

Barthel Indices for Stroke Patients 41.2(Barthel Score On Arrival)

54.7(Barthel Score At Discharge)

Total Knee Replacement

No. of Patients that are able to Ambulate 4th Post Operative Day More than 90% 93.80%

Total Hip Replacement

Surgical Site Infection Rate Less than 1.00% 0.00%

Acute Lymphoblastic Leukaemia (ALL)

Initial Response to Remission Induction Therapy More than 95% 100%

Source: Reflections (A ParkwayHealth Quality Division Publication)

Benchmarking Against The Best (Process): In ParkwayHealth, as a leading healthcare organisation, quality of care is of utmost importance. Our hospitals and medical centres are benchmarked against world-class facilities globally to improve our systems for safer practices and better outcomes in patient care

In 2006, ParkwayHealth's hospitals became Singapore’s first private healthcare provider to attain the prestigious Joint Commission International (JCI) accreditation

Technology also has the potential to transform and bring healthcare to the next level. ParkwayHealth has invested heavily in state-of-the-art-medical-equipment such as the Da Vinci Surgical System and the Aquilion One 320-slice CT Scanner

Our Processes

Joint Commission International (JCI)

All ParkwayHealth’s three hospitals in Singapore are accredited by JCI.

JCI is the international accreditation arm of the Joint Commission on Accreditation of Healthcare Organizations based in the United States.

The accreditation affirms that the processes and procedures we have put in place are of international quality standards. It represents a worldwide consensus on quality patient care and reflects state-of-the-art healthcare practices and healthcare delivery trends.

Accredited in Year 2006

Accredited in Year 2006

Accredited in Year 2007

Political: Singapore has one of the world’s best governance with no social unrest.

Its geographical location is sheltered from the impact of most natural disasters.

Economic: Total GDP in 2006 = S$216,994 million Government operating expenditure on healthcare = S$5,682 million Year 2008, Singapore remains the world’s 2nd most competitive

economy with the score of 99.33 out of 100, proving that we have excelled based

on 330 criteria assessed in 4 broad factors. (Economic performance, Government efficiency, Business efficiency, &

Infrastructure)

*Source : World Competitiveness Yearbook, IMD

Singapore – PEST Factors

Social: Number of visitors in 2008 = 10.749 million Multi-racial and multilingual setting puts overseas visitors at

ease Singapore has an excellent pool of platinum standard of medical

expertise.

Technological:

Singapore’s healthcare system has been ranked among the top six in the world [source: WHO World Health Report 2000].

Home to a growing number of leading biomedical companies, Singapore is actively advancing the application of biomedical research in healthcare.

Singapore promotes an environment that sets and enforces standards to safeguard public health and ensure efficiency, yet allowing for innovation in medical technologies.

Singapore – PEST Factors

ParkwayHealth’s Network of Hospitals

East Shore Hospital

123-bed private general acute care hospital Built a loyal niche among residents in Eastern Singapore and the region for their personalised care approach, convenient location and user-friendly services Accredited with Joint Commission International (JCI)

Gleneagles Hospital

380-bed private tertiary acute care hospital Accredited with Joint Commission International (JCI) National Excellent Service Award Asian Hospital Management Award 2004 “Best Customer Service” Asian Hospital Management Award 2003 “Internal Customer Service”

Mount Elizabeth Hospital

505- bed private tertiary acute care hospital Performs the largest number of cardiac surgeries and neurosurgeries in the private sector in the region Accredited with Joint Commission International (JCI) 1st hospital in SE Asia to use the state-of-the-art Robotic SurgiScope for neurosurgery, ENT and spinal surgeries

ParkwayHealth’s New Hospital

‘Hospital of the Future’ – will be completed in 2012

INDIA No. of beds

405 Apollo Gleneagles, Kolkata

MALAYSIA No. of beds

Gleneagles Medical Centre, Penang 227

9 Pantai Hospitals

BRUNEI No. of beds

Gleneagles JPMC (Cardiac Centre) 20

CHINA No. of beds

Gleneagles Int’l Medical & Surgical Centre, Shanghai 4

Luwan Inpatient and Specialty Centre, Shanghai 10

SINGAPORE No. of beds

Total Number of Hospitals : 16

Total Number of Beds : 3,456

Mount Elizabeth Hospital 505

Gleneagles Hospital 380

East Shore Hospital 123 ParkwayHealth Novena Hospital (launching in 2011)

Pantai Hospital KL 330 Pantai Hospital Cheras 139 Pantai Hospital Klang 81

Pantai Hospital Penang 180 Pantai Hospital Ayer Keroh, Malacca 250

Pantai Hospital Ampang, KL 180

Pantai Hospital Ipoh 114

Pantai Hospital, Batu Pahat 68

Gleneagles Intan Hospital, KL 330

ParkwayHealth’s Regional Hospitals

Pantai Hospital Sungai Petani 110

ParkwayHealth’s Clinical Services

Our Multi-Disciplinary Specialties

Anaesthesiology

Cardiology

Cardiothoracic

Surgery

Dermatology

Diagnostic Radiology

Emergency Medicine

Endocrinology

Gastroenterology

General Surgery

Geriatric Medicine

Haematology

Hand Surgery

Infectious Diseases

Internal Medicine

Medical Oncology

Neurology

Neurosurgery

Nuclear Medicine

Obstetrics &

Gynaecology

Occupational Medicine

Ophthalmology

Orthopaedic Surgery

Otorhinolaryngology

Paediatric Medicine

Paediatric Surgery

Pathology

Plastic Surgery

Psychiatry

Public Health Medicine

Rehabilitation Medicine

Renal Medicine

Respiratory Medicine

Rheumatology

Therapeutic Radiology

Urology

Dental Specialties

Endodontics

Oral & Maxillofacial

Surgery

Orthodontics

Paediatric Dentistry

Periodontology

Prosthodontics

ParkwayHealth’s Patients Mix

Foreign Patients Source :

Foreign Patients - 30% (N= 240,000)

Local Patients - 70% (N= 560,000)

Afghanistan

Brit. Virgin Is.

East Timor Iraq Mongolia Saudi Arabia

Algeria Brunei Egypt Ireland Myanmar South Korea

Australia Bulgaria Ethiopia JapanNew Zealand Spain

Austria Cambodia FinlandKazakhstan

North Korea Sri Lanka

Azerbaijan Canada France Kenya Nigeria UAE

Bangladesh China Germany Kuwait Oman Ukraine

BelgiumCoconut Islands Guinea Laos Pakistan

United Kingdom

Bermuda ColumbiaHong Kong Libya Philippines USA

Bahrain Croatia India Malaysia Portugal Uzbekistan

Bhutan Cyprus Indonesia Maldives Qatar Vietnam

Brazil Denmark IranMauritania

Russian Fed. Zimbabwe

ParkwayHealth market share is 60% (estimated) of total medical travellers to Singapore in 2007

Our Patients Mix

24-Hour Helpline: (65) 6735 5000(65) 6735 5000

One-stop service Emergency Care Non-Emergency Care Inquiry, Information,

Feedback Specialist Appointment Evacuation & Repatriation Extending Visa/Flight Airport Transfer

Arrangements

Hotels Booking (Corporate Rates)

Service Apartments Booking

Airport Taxi and Meeting Services

Limousine, Ambulance

Daily Visit to Patients

Interpreter, Food and Personal

Needs

Videoconferencing

Banking Services Assistance

ParkwayHealth Patient Assistance Centre (PPAC)

24-Hour Helpline: 0173 6000 000

| Email: dhaka@parkway-dmrc.com | Website: www.ppac.sg

Our ParkwayHealth Patient Assistance Centre (PPAC) provides a seamless one-stop 24-hour service to our patients, connecting them to a comprehensive choice of medical services and doctors across

ParkwayHealth's hospitals.