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Aberdeen Group, Sept. 2013

Collaborators Advantage: Y-o-Y Performance Change

Taking Measure of Enterprise Collaboration's Business Value

“It is worth noting, however, that this study also showed that many of these business benefits do not happen for companies that take a laissez-faire or ad hoc approach to workplace collaboration. Aberdeen's research shows that the best return on ESC investments come from an official ESC plan that is endorsed by executive leadership.”

Gartner CIO agenda report 2013