POS

RETURNS

Big R Return

Policy

o Returns will be refunded in the

tender the item was purchased

o Cash refund with cash receipt Only

o No Receipt will receive merchandise

credit

o Must Capture Customers Info

Big R Return

Policy

o All Returns require a mangers

Override

o All cash returns over $200 must go

thru a corporate check (or get OP’s

approval)

o All check returns must clear a 10 day

waiting period

Receipt

Verification

If customer has receipt, proceed

with the return

If customer does not have a

receipt you will attempt to locate

it

Receipt

Look-up

Scan the item you are wising to return

Then select the Quick Recall Button or

<CTRL R>

This viewer will pull up all the times that skuwas purchased

Now select your store # that the customer purchased the item to narrow down the

search.

Receipt

Look-Up

Select the correct receipt to

verify the purchase price

Double click on the line to view

the pricing on that receipt

On the bottom it will show the

tender

No Receipt

If you can not locate the purchase we will

return the item for store credit and for the

lowest sale price

Scan the item and select the / display key

Scroll thru it until you get to the final screen

This will give you the lowest sale price.

Return

The Item

Once you know the amount and the tender

of the purchase you can start the return.

Simply scan the item in the Item/SKU field

Select the Qty

Input the amount for the item

Press <*> to credit the item

Select Return

Type

Now you will select the type of return

R-Regular Return(is the item sellable)

D-Defective(Manufacture Flaw)

E-Exchange for Defective(Do Not Use)

Manager

Override

The screen will prompt a

managers override pop-up

Page Manager for override

Reference

Return

Once you select the type of return it will

Post the Credit item

Be sure to Reference EVERY return with

the manager initials, then a quick description

of why the customer is returning the item.

If it is a complex explanation, feel free to

utilize F3 to explain in further detail

Additional

Items

You may now add additional returns or you

may scan the regular price items

Press Total

Customer

Information

Input Customers information

(driver’s license # is not required)

All Returns REQUIRE customer

information. Big R verifies returns

Select OK

Refund Total

If the total is in Red it is a Refund

If items were added and the total and is now

in Blue, it has deducted the returned amount

from the regular priced items, and the

amount remaining to be paid is in Blue.

Proceed as normal.

Refund Check

All Cash Refunds over $200 & checks that have not cleared the 10 day window

At the Total Screen

F2 Alternate Tender

Select 1 for refund check

*Be sure to communicate with management, we need to follow up with a e-mail to Accounts Payable as well as the Accounting Dept. to

issue the check.

COMPLETE

RETURNS