place survey findings for devon. what is the place survey? national survey, but conducted by local...
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Place Survey
Findings for Devon
What is the Place Survey?
• National survey, but conducted by local authorities
• Conducted in the autumn of 2008
• Published in June 2009
• 1,100+ per district
• Provides 18 Local Area Agreement ‘National Indicators’ for Comprehensive Area Assessment
What doesn’t it tell us
• People under 18
• Recent changes (continued recession, MPs’ expenses…)
• Neighbourhood or minority detail
National map of dissatisfaction
Devon in the league out of 326Local Authorities including;Districts, Unitary Authorities, Met Boroughs, London Boroughs & County Council
West Devon giving unpaid help 1st
South Hams satisfied over 65s 1st
East Devon parents taking good care of their children
2nd
Teignbridge support to stay living at home 5th
Torridge refuse collection 9th
Devon in the league out of 152lower tier authorities including;Unitary Authorities, Met Boroughs, London Boroughs & County Councils
giving unpaid help 3rd
satisfied with place 7th
Devon belonging to a neighbourhood
9th
Devon in the league out of 152lower tier authorities including;Unitary Authorities, Met Boroughs, London Boroughs & County Councils
giving unpaid help 3rd
satisfied with place 7th
Devon belonging to a neighbourhood
9th
able to influence local decisions
87th
Happier with place than council
0
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atis
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atis
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atis
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% s
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District councilsUnitary authorities, London& metropolitan boroughs
Satisfaction with local area
Satisfaction with district/unitary council
Satisfaction with county council
Satisfaction: Place and Council
Satisfied with local area
83% - 84%
85% - 86%
87% - 88%
89% - 90%
91% - 92%
93% - 94%
95% - 96%
Satisfied with Devon CC
29% - 30%
31% - 35%
36% - 40%
41% - 45%
46% - 50%
51% - 55%
56% - 60%
Satisfaction
0% 50% 100%
With Devon County CouncilWith your local area
0% 50% 100%
With Devon County CouncilWith your local area
• So what explains the patterns of satisfaction?
ASB Perception is about right…
Barnstaple
Ilfracombe
Exeter
Tiverton
Teignmouth
Exmouth
Dawlish
Newton Abbot & Kingsteignton
Bideford/ Northam
Totnes
Dartmouth
Ashburton/ Buckfastleigh
Honiton
Cullompton
BrauntonSeaton
Kingsbridge
Tavistock
IvybridgeCrediton
OkehamptonSidmouth
Moretonhampstead
Lynton/ Lynmouth
South Molton
Ottery St Mary
Axminster
Great Torrington
Holsworthy
0%
5%
10%
15%
20%
25%
0 10 20 30 40 50 60
ASB incidents per 1000 people
% t
hink
ing
AS
B is
a p
robl
em in
the
ir ar
ea
• What’s important to the public?
Important vs. needs improving
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing
0%
4%
8%
12%
16%
20%
24%
28%
32%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Importance
Nee
ds im
prov
ing Race
relationsHealth
services
Activities for teenagers
Road and pavement repairs Affordable decent housing
Racerelations
Healthservices
Accessto nature
What still needs improving?
2003
Affordable decenthousing
Wage levels &cost of living
Public transport
The level oftraffic congestion
Activities forteenagers
Road & pavementrepairs
The level oftraffic congestion
2008
Affordable decenthousing
2006
Activities forteenagers
Wage levels &cost of living
The level oftraffic congestion
Affordable decenthousing
What needs improving for...18-24 75+
Traffic congestion
Road and pavement
repairs
Affordable decent housing
Traffic congestion
Wage levels/cost of
living
Activities for teenagers
Activities for teenagers
Clean streets
What needs improving for...18-24 75+ Male Female
Traffic congestion
Road and pavement
repairs
Activities for teenagers
Activities for teenagers
Affordable decent housing
Traffic congestion
Road and pavement
repairs
Affordable decent housing
Wage levels/cost of
living
Activities for teenagers
Traffic congestion
Road and pavement
repairs
Activities for teenagers
Clean streetsAffordable
decent housing
Traffic congestion
What needs improving for...18-24 75+ Male Female Urban Rural
Traffic congestion
Road and pavement
repairs
Activities for teenagers
Activities for teenagers
Activities for teenagers
Public transport
Affordable decent housing
Traffic congestion
Road and pavement
repairs
Affordable decent housing
Traffic congestion
Affordable decent housing
Wage levels/cost of
living
Activities for teenagers
Traffic congestion
Road and pavement
repairs
Road and pavement
repairs
Road and pavement
repairs
Activities for teenagers
Clean streetsAffordable
decent housing
Traffic congestion
Wage levels/cost of
living
Activities for teenagers
What needs improving where?
Activities for teenagers
Affordable decent housing
Job prospects
Public transport
Road and pavement repairs
The level of traffic congestion
Wage levels and cost of living
Ilfracombe
Barnstaple
Tiverton
Honiton
Crediton
Tavistock
Teignmouth
Exmouth
OtterySt Mary
Seaton
Ashbuton &Buckfastleigh
Kingsbridge
Dartmouth
GreatTorrington
South Molton
Holsworthy
Okehampton
Moretonhampstead
Ivybridge
Lynton & Lynmouth
Totnes
NewtonAbbot
ExeterSidmouth
Braunton
Dawlish
HonitonAxminster
Bideford & Northam
What needs improving?
• Is there a community effect?
Average household income
£0
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
£35,000
Verydissatisfied
Fairlydissatisfied
Neither Fairly satisfied Very satisfied
Satisfied with local area
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
Satisfaction - predicted vs actual
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
81%
83%
85%
87%
89%
91%
93%
95%
84% 85% 86% 87% 88% 89% 90%
Predicted satisfaction
Act
ual s
atis
fact
ion
Totnes
Cullompton
Ottery St Mary
Holsworthy
Ottery St Mary
Holsworthy
Totnes
Cullompton
• What can we do to keep the customer satisfied?
Enable people to have influence…
Satisfied with Devon CC
Up to 35%
36% - 40%
41% - 45%
46% - 50%
Over 50%
% that feel they caninfluence decisions
15% - 20%
21% - 25%
26% - 30%
31% - 35%
36% - 40%
