INTRODUCTION

P.I.M (Performance Improvement Methodologies) Training & Consultancy is a premier Business Consultancy & Corporate Training Firm setup in Perth, Western Australia since early 2013.

We are specialised in Strategic Business Improvement Programs and have been providing best-in-class and internationally accredited Lean Six Sigma Training and Business & Process Improvement consultancy services and Project Management solutions to Professionals and Organisations across Australia & Asia-Pacific Region.

PIMTC was setup in early 2013 by a group of certified, experienced and passionate Lean Six Sigma professionals & Senior Business Consultants who have successfully engaged & implemented large scale Business transformation, Process Re-Engineering Programs & Improvement initiatives in both Production / Manufacturing & Service oriented industries in some of Australia’s largest businesses like Rio Tinto Iron Ore, The Westpac Financial Group, Fujitsu Australia and other global Industry leaders in Finance, BPO, Logistics across Asia, Europe & North America as well

Through our global network of business partners spanning over 4 continents and our team of highly competent and experienced Business Improvement Principals, Consultants and Professionals, we provide services that offer Value creation and enable Innovation and Sustainability by mirroring global best business practices and implementing advanced improvement methodologies to eliminate waste and decrease variation and increase customer satisfaction in their products and services.

Vision, Values, Mission Vision To be an globally recognized provider of world class training and consulting services displaying high level of intelligence and integrity to add value to our clients by adding immense value to their business.

ValuesThe cornerstones of our business are QUALITY, INNOVATION, EXPERIENCE and EXCELLENCE. Our values and culture are based on providing our customer with the best possible solutions, leading edge resources, and a passion for excellence.

Mission“Exceed expectations consistently, by creating value for our customers and enabling innovation & excellence”

Core Services

Through Our team and network of highly competent and experienced Business improvement professionals, we provide Business Consultancy services that offer Value creation and enable Innovation and Sustainability by mirroring global best business practices and implementing advanced improvement methodologies to eliminate waste and decrease variation and increase customer satisfaction in their products and services.

Business Consultancy

What sets our program apart from others is our focus on providing extremely intuitive, interactive and engaging training material. Accredited by multiple global bodies including IASSC and SSC our online training platform and curriculum, is one of the worlds best for Business improvement training and is used by leading enterprises, government entities and universities to increase training impact and reduce training time, costs, and disruption.

Training

Our team of experienced Specialists and Business Analysts help you understand your customers well by measuring customer sentiments, customer effort and loyalty using well established methods of Customer Satisfaction research and Mystery Shopping Insights.

C-Sat Surveys & Analysis

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ChangeImpactAnalysis

•IdentifyRequirem

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CreateProcessBreakdownStructure(PBS)

•IntegrationofthePBSwithintheProcess

•ProcessAnalysis

•Sim

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Eliminateineffi

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Decreasehandoffandbottlenecks

•BusinessM

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Globally Accredited and Effective Training & Certification Programs

PIMTC offers World-Class Industry & Corporate Training & Certification Programs.along with our global training partners offers the best in class online training solutions and customised on-site training packages in leading Business Improvement methodologies, Process Re-Engineering, Professional Development and effective Project Management.

Training Delivery Models• Online Training Program• Blended Program• Customized On-Site Training Programs

What sets our program apart from others is our focus on providing extremely intuitive, interactive and engaging training material, which is designed and recommended by industry experts, used by global corporate giants and government organizations. Our online training platform, is one of the worlds best for Business improvement training and is used by leading enterprises, government entities and universities to increase training impact and reduce training time, costs, and disruption.

For Executives and Senior Leaders eLearning courses offers an opportunity to increase their knowledge-base and add value to their organisations and themselves, in a convenient and self-paced environment.For large Organisations our eLearning (asynchronous online) complements classroom training rather than completely replacing it. The benefits you can attain using our learning technology include:

• A total learning experience. Media-rich course modules with printable student guides.• Collaborate. Easily and virtually annotate, collaborate and review, with one or many developers and

subject matter experts.• More effective use of classroom time. Learning basic content online will allow participants more in-

depth learning and discussions with an instructor in the classroom.• Online training that is available 24x7. Participants have access to information prior to classroom

training to initially learn basic content, and then have access after training for review purposes.• Consistent training delivery. All participants will have the same level of knowledge coming out of

each course and allow them to confidently move on to the next higher level of learning.• Better Resource Allocation. You create a “pull” system, bringing courses, instructors, students, and

other resources just when they are needed.*Conditions apply

PIMTC’s Globally Accredited Lean Six Sigma Training Programs

While choosing your Lean Six Sigma Training Provider, you need to be able to take an informed decision. And that is why we’ve ticked off all the boxes for you, to help you get started. Here are the highlights of our program.

• Best in class, Globally Accredited, interactive, engaging and intuitive Learning Platform and Course Material.

• Course Designed, Supported & Recommended by Certified Lean Six Sigma Experts & Business Process Management Professionals with experience in Large scale strategic Change & improvement programs in Fortune 500 companies.

• IASSC (International Association for Six Sigma Certification) and CSSCC (Council for Six Sigma Certification) Accredited Course material and Training provider.

• Internationally Recognised Certification• Master Black Belt support while in Training & for Certification Project*• Course designed with Minitab instructions.• Guaranteed 99.99% system uptime and 24/7 online tech support availability.• Customisable training material available to keep it industry-relevant*• Open online Student Forum available.• Online project support to enable GB and BB certifications at your workplace during the

course period*• 12 month full access licenses available for Minitab 17 and Quality Companion 3 *• Blended and Classroom training available through an experienced  team of Six Sigma

professionals and Cert IV certified Australian Trainers*• Invitations to free webinars from industry experts and Process Improvement professionals

to get insights on real-world Business Transformation and Process Improvement projects• Free updates and Downloadable support material provided throughout the course period

Benefits for Individuals

• GainKnowledgeonadvancedBusiness&ProcessImprovementmethodologies.

• CareerProgression• AbilitytostartthinkingStrategically.• Enabletacticalimprovementswithinyour

division/department/team.• LeadProcessImprovementinitiatives.• Improveyourprojectmanagementskills• MasterStakeholdermanagemnet&Change

Managementskills• Usedatatodriveimprovementswithingyour

domains• AssistExecutivelevelManagementtomake

informeddecisionsthroughuseofstatistical&logicalanalysis.

• ImproveyourleadershipskillsandTeammanagementabilities.

Benefits for Business

• DecreaseOperatingcostswhileincreasingquality&output.

• IncreasecustomerLoyaltyandshareholdervalue.

• Improveskillretention.• StreamlineprocessesandReduce‘Waste’&

‘Variation’.• IncreaseCustomersatisfactionscores.• Createamoresustainablebusiness.• Createanenvironmentandcultireofchange&

innovationintheorganisation.• Improveyouremployeeengagementpercentage.• Berecognisedasan‘best-in-class’organisation

withsoundvaluesandasustainablevaluechaindeliverymodel.

• Continuouslyimproveproducts,servicesandexceedcustomerexpectationstobecomeamarketleader.

List of our Accredited and World-Class Training Programs

Available in Online, Blended and On-Site Site Training Delivery Modules1) Lean Six Sigma Yellow Belt - 45 hours* (45 PDU’s or 5 CEU’s)2) Lean Six Sigma Green Belt - 85 hours* (85 PDU’s or 9 CEU’s)3) Lean Six Sigma Black Belt - 105 hours* (105 PDU’s or 11 CEU’s)

*Approx. (Online Module)

RapidLeanDeployment,Problemsolving&stake-holdermanagement,BusinessProcessMapping,CertifiedQualityAnalyst

ProjectManagementExecution,CertifiedBusinessAnalyst,BusinessProcessManagement

AdministrativeSupport,BasicBookkeeping,BusinessWriting,MeetingManagement,OrganizationalSkills,SocialMediaInTheWorkplace,SupplyChainManagement

AssertivenessAndSelf-Confidence,CommunicationStrategies,CreativeProblemSolving,DevelopingCreativity,DigitalCitizenship,Entrepreneurship,InterpersonalSkills,NegotiationSkills,PersonalBranding,ProjectManagement,TeleworkAndTelecommuting,TimeManagement

BusinessSuccessionPlanning,DevelopingaLunchandLearn,EmployeeOnboarding,EmployeeRecruitment,GenerationGaps,HumanResourceManagement,MeasuringResultsFromTraining,MillennialOnboarding,TalentManagement,Train-The-Trainer,WorkplaceDiversity,WorkplaceHarassment,WorkplaceViolence

Professional Development / Project Management and Other Soft Skill Courses

AngerManagement,AttentionManagement,CriticalThinking,EmotionalIntelligence,GoalSettingandGettingThingsDone,JobSearchSkills,ManagingWorkplaceAnxiety,PersonalProductivity,PublicSpeaking,SocialIntelligence,SocialLearning,StressManagement,Work-LifeBalance

BodyLanguageBasics,CallCenterTraining,CreatingaGreatWebinar,InternetMarketingFundamentals,MarketingBasics,MediaAndPublicRelations,OvercomingSalesObjections,PresentationSkills,ProposalWriting,SalesFundamentals,TradeShowStaffTraining

BudgetsAndFinancialReports,CoachingAndMentoring,EmployeeMotivation,FacilitationSkills,KnowledgeManagement,LeanProcessAndSixSigma,ManagerManagement,MiddleManager,OfficePoliticsForManagers,PerformanceManagement,SupervisingOthers,VirtualTeamBuildingAndManagement

AppreciativeInquiry,BusinessAcumen,BusinessEthics,BusinessEtiquette,ChangeManagement,CivilityInTheWorkplace,ConflictResolution,CustomerService,DeliveringConstructiveCriticism,RiskAssessmentandManagement,SafetyInTheWorkplace,TeamworkAndTeamBuilding

Internationally Accredited & IASSC / CSSC Recognised Lean Six Sigma Training & Certification Programs.

Regulators

Vendors/Suppliers

Employees

Investment Community

Competitors

Lost Customer

Customers

ProspectiveYOUR COMPANY

Customer Product Portfolio

Lost Customer Assessment

Mystery Audits

INTERNAL METRICS

Customer Surveys

Customer Surveys

• DesignSurveyquestionnairesinconjunctionwithOrganizationalGoals

• Customizequestionnairetofitvaryingbusinessrequirements

• ConductSurveysviaemail,phonecallsorinperson

• Analyzeresults–convertVOCtoCTQ

Mystery Shopping

• IdentifyandDevelopquestionnairesinconjunctionwithOrganizationalGoals

• ConductMysteryshoppingoverinternet,telephoneorinperson

• Analyzeresults:• Whatcustomersreallythinkofyour

ServiceandProducts• Whatcustomerswouldlikeyouto

changeorimprove

Customer Relationship Assessment

Employee Attrition Analysis

Employee Relationship Assessment

Customer Business Success

Internal Stakeholders

Business Success

Customer Survey Analysis

Australia

PIMTrainingandConsultancyLevel11,BrookfieldPlace125StGeorgesTerracePerth,WesternAustralia6000Asutralia T:1300862463M:+61422150730F:+61894146639E:enquiries@pimtc.com Mail:P.O.Box3884,Perth,WesternAustralia,6964,Australia. www.pimtc.com ABN#:49166814642ACN#:166814642