Helprace, noun [help∙reɪs]A competition in which participants strive to provide the bestcustomer service.

An overviewof the Helprace experience

Helprace

Helprace

What is Helprace?

Helprace is your one-stop solution for everything

customer service

The idea behind itIt all began in 2011 when Gregory

Koldiraev, after developing a handy knowledge base application, decided,

companies need HELP...

agent

user

company

Helprace

Helprace

company

Maintan company image

Ensure your brand is visible throughout your support platform

Helprace

Divide up your support into categories and provide unique user experiences

Spaces can be private or public, featuring products, services or discussions

Add multiple departments

Helprace

Helprace is cloud-hosted meaning unimited agents, users and scaling potential

Helprace scales easily

Helprace

Iron-clad SSL security with firewall protection androuter technology

Robust API for seamless, customizable integration with your applications

Security & API

Helprace

Helprace

agent

Customer profiles

Know who you’re talking to and provide personal,human support

Recoginze your user’s pain points and step in at the most crucial moment

Helprace

Triggers, automations

Business rules help organize your cases. Direct, assign, solve & onto the next

Triggers & automations act on ticket conditions easing administrative duties

Helprace

SLA and canned replies

Ensure your service levels stay consistent by adding custom targets

Deliver on your support promises you worked hard to establish

Helprace

Private collaboration

Helprace

Share private notes with team members and ensure seamless service

user

Helprace

What do your customers see?a company that cares

Get valuable feedback from those who matter most: your users.Helprace features an engaging 4-category feedback interface.

Most importantly... Customers solve their own issues and your support gets a deserved break

Helprace

www.helprace.com

facebook.com/helprace twitter.com/helpracing

plus.google.com/+helpracelinkedin.com/company/helprace

1-877-744-1221

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