oracle rapid offer design & order delivery 7.3.5(rodod)brm) –pricing design center (pdc)...

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Oracle Rapid Offer Design & Order Delivery 7.3.5(RODOD)RODOD Reference Solution Data Overview

Pramit SaxenaPrincipal Product ManagerOracle Communications Global Business UnitOctober, 2017


Topics

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What is the RODOD Reference Solution Data?

Commercial Offer Design Data

Customer Order Fulfillment Design Data

Sample Runtime Data

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Topics

What is RODOD Reference Solution Data?



Sample Runtime Data

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What is the RODOD Reference Solution?

Generally Available

Applications

Installation Scripts &

Configuration

Reference Examples &

Best Practices

RODOD Reference Solution

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• Offer Design data

– Sample product catalogues for Broadband, Mobile, and VoIP domains

– Reusable commercial offers, bundles and products defined based on RODOD best practices

• Customer Order Fulfillment Design data

• Sample accounts and account hierarchies

What is RODOD Reference Solution Data?

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• Test RODOD Use Cases– New Order

– Change Order

– Suspend Order

– Resume Order

– Disconnect Order

– Revision Order

– Follow-On Order

– Trouble-Ticketing

– Charging

– Agent Assisted Billing Care

• Try RODOD Features

– Family Share Plan

– Corporate Share Plan

– Bill Info Hierarchy

– Siebel Open UI Bulk On-boarding

– Legal Hierarchy Groups

– Corporate Account Hierarchy

– Payment on Order

Using RODOD Reference Solution Data

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RODOD Reference Solution Data – Various Uses

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• Billing and Revenue Management (BRM)

– Pricing Design Center (PDC)

– Elastic Charging Engine (ECE) <if RMS RI installed>

• Siebel CRM

• AIA for Comms Order-to Cash PIP

• Design Studio – OSM Order-to-Activate cartridges

Web Mobile Partner Social Call Center Retail

E-BillingRetailService CloudWeb Commerce

Order Capture – Service – Knowledge Mgmt – Decisioning

Central Order Management Rate - Charge - Bill

Service Order Management

Inventory Activation

UIM

OSM BRM

OSM

CustomerData Mgmt.

Customer Hub

EnterpriseProductCatalog

Product Hub

UnifiedFulfillment

Design

Design Studio

WFM

EBS/Siebel

AIA - FPAIA

AIA AIA

AIA

AIA

AIA

AIA

AIA

Siebel CRM

ASAPSCM

EBS

Project Mgmt.

EBS

RODOD Applications with Reference Data

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Topics




Sample Runtime Data

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Commercial Offer Design Data for RODOD

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Pricing Data – PDC, BRM & ECE

• Setup Components

• Simple Product Offerings

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PDC/BRM Setup Components

• Setup Components

– Services

– Events

– Ratable Usage Metrics (RUMs)

– Service-Event Map

– Balance Elements

– General Ledger IDs (GLIDs)

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PDC Pricing Data

• Charge Offers

• Discount Offers

• Chargeshare Offers

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Product Offering Terminology

PDC

• Charge Offer/Charges

• Discount Offer/Discounts

• Charge Share Offer

BRM

• Product/Rate Plans

• Discount/Discount Models

• Charge Share

Siebel CRM

• Product

• Billing Type: Subscription or Item

• Product

• Billing Type: Discount

• Product

• Billing Type: Sponsorship

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Product Synchronization from BRM to Siebel CRM

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Syncing Product with Multiple Pricing Events

• A Product with multiple pricing events translates to a complex product with one or more simple child products

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Siebel CRM Product Enrichment Data

• Product Attributes

• Product Classes

• Bundles

• Promotions

• Promotion Groups

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Product Attributes and Product Classes

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Bundles, Service Bundles, and Promotions

• Bundles

• Service Bundles

– Simple Service Bundles

• Promotions

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• Offerings that group together existing contracts, assets, or services for shared benefits

• Demonstrated in TOI recordings:

– B2C Family Mobile Share Plan

– B2B Corporate Share Plan

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Promotion Groups

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=kGSKZPd1r9dDoM&tbnid=1mF2-GQficdMQM:&ved=0CAUQjRw&url=http://www.engadget.com/2013/10/11/att-mobile-share-streamline/&ei=W7lcUoGjK6KsiAL8hYGwDw&bvm=bv.53899372,d.cGE&psig=AFQjCNHW4kQ_ulfTruxlK-4IJ9T1KzPVkw&ust=1381894851689620

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=kGSKZPd1r9dDoM&tbnid=1mF2-GQficdMQM:&ved=0CAUQjRw&url=http://www.engadget.com/2013/10/11/att-mobile-share-streamline/&ei=W7lcUoGjK6KsiAL8hYGwDw&bvm=bv.53899372,d.cGE&psig=AFQjCNHW4kQ_ulfTruxlK-4IJ9T1KzPVkw&ust=1381894851689620


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Sample Runtime Data

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• OSM Conceptual Model

– Specification Mappings

– Fulfillment Patterns

– Model drives:• Orchestrate Customer Order

• Calculate Service Order (CSO)

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• OSM Conceptual Model

– Specification Mappings

– Fulfillment Patterns

– Model drives:• Orchestrate Customer Order

• Calculate Service Order (CSO)


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Orchestrate Customer Order Design Data

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Orchestrate Customer Order Example

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Calculate Service Order (CSO) Design Data

- Access Technology- Download Speed- Upload Speed

- AAA Account

- Max Number of Accounts

- AAA Account- Technology- Download Speed- Upload Speed

- Max Number of Accounts

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Calculate Service Order Example

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Topics




Sample Runtime Data

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• Account data loaded automatically in the unattended RODOD installation

• Includes Accounts, Addresses, Contacts, and Billing Profiles

• Create and run Siebel CRM orders out-of-the-box

• Functional TOIs that use account hierarchies:– Family Share Plan– Corporate Share Plan– Bill Info Hierarchy– Legal Hierarchy Groups– Corporate Account Hierarchy– Payment on Order

Sample Accounts

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• Spreadsheet of phone numbers used in Functional TOI: B2B Bulk and Large Orders

• Demonstrates new “drag and drop” capability to bulk on-board employees to a corporate account

Phone Numbers for Siebel Open UI Bulk On-boarding Demo

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Next Steps

• Review the recorded version of this presentation – Oracle RODOD Reference Solution Data Overview

• Review RODOD use cases in the RODOD Reference Solution User Guide

• Watch Transfer of Information (TOI) Presentations to learn more about end to end features enabled by AIA for Communications

– Use your Oracle SSO to login to http://ilearning.oracle.com

– Navigate to: Product Courses > Industry Solutions > Communications > Business Support Systems > Application Integration Architecture for Comms

• Try-out RODOD features based on the User Guide and TOI recordings

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http://www.oracle.com/webfolder/technetwork/tutorials/cgbu/RODOD/RODOD RefSolDataOverview.swf

http://ilearning.oracle.com/

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