Course title: Operational Management Course code: FAM/EROP Guarantor: Anatolijs Pertovs Number of credits: 3 ECTS Semester: Winter Course length: 1 semester/32 contact hours Entry requirements: _______

Course description The course is about the This undergraduate survey course is intended to give the non-Operations Management major a good grounding in the terminology of Operations Management and an overall perspective of Operations Management within the context of the organization (the forest, not the trees). Course content and topics:

Week Text Assignment 1 Chapter 1: Operations and Productivity Read Chapter 1 2 Chapter 2: Operations Strategy for Competitive Advantage Read Chapter 2 2 Chapter 3: Operations in a Global Environment Read Chapter 3 3 Chapter 5: Design of Goods and Services Read Chapter 5 4 Chapter 6: Managing Quality Read Chapter 6 5 Chapter 7: Process Strategy and Capacity Planning Read Chapter 7 Supplement 7: Operations Technology, the Internet, and ERP Read Supplement 7

6 Chapter 8: Location Strategies Read Chapter 8 6 Chapter 9: Layout Strategies Read Chapter 9 7 Chapter 11: Supply-Chain Management Read Chapter 11 7 Supplement 11: E-Commerce and Operations Read Supplement 11 8 Chapter 12: Inventory Management Read Chapter 12 8 Supplement 12: Just-in-Time Systems Read Supplement 12 Exam

1. Assessment strategy: Written assigment, tests Indicative References:

1. The recommended literature

Operations Management, 7/e, and Principles of Operations Management, 5/e, Jay Heizer and Barry Render, Prentice Hall Inc, a division of Pearson Education, 2004

Chase, Aquilano, Jacobs. Operations Management. Ninth edition. Irwin Mc-Graw Hill. 2001 Naylor J. (2002) Introduction to Operations Management, (2e), Harlow: FT/Prentice Hall. MANGEMENT Decision making in the operations Functions. Rodger G. Schroeder. 794 p. Operations management. A Supply Chain Approach. Derek L. Waller. 841p. Operations and Process Management, Slack et al (c) 2006