online business seller experience sharing 1 - dashermart.my

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NG WEI KHENG Founder and Director dashermart.my

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Exabytes eCommerce Conference 2014 Online Business Seller Experience Sharing 1 by Ng Wei Kheng (Dashermart.my)

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Page 1: Online Business Seller Experience Sharing 1 - Dashermart.my

NG WEI KHENGFounder and Director

dashermart.my

Page 2: Online Business Seller Experience Sharing 1 - Dashermart.my

Starting ecommerce is

EASY

Page 3: Online Business Seller Experience Sharing 1 - Dashermart.my

RM50

Page 4: Online Business Seller Experience Sharing 1 - Dashermart.my
Page 5: Online Business Seller Experience Sharing 1 - Dashermart.my

2.5 yearRM20

0RM100,00

0 < 10parcel

s

1500parcel

s

Page 6: Online Business Seller Experience Sharing 1 - Dashermart.my

Part TimeSeller

Career

Full TimeStudy

Part TimeStudy

Page 7: Online Business Seller Experience Sharing 1 - Dashermart.my
Page 8: Online Business Seller Experience Sharing 1 - Dashermart.my
Page 9: Online Business Seller Experience Sharing 1 - Dashermart.my
Page 10: Online Business Seller Experience Sharing 1 - Dashermart.my
Page 11: Online Business Seller Experience Sharing 1 - Dashermart.my

Problems Faced

Page 12: Online Business Seller Experience Sharing 1 - Dashermart.my

International Forwarder

Page 13: Online Business Seller Experience Sharing 1 - Dashermart.my

Customers who causes

issue

Page 14: Online Business Seller Experience Sharing 1 - Dashermart.my

Payment Gateway

Page 15: Online Business Seller Experience Sharing 1 - Dashermart.my

Customer is always right

Page 16: Online Business Seller Experience Sharing 1 - Dashermart.my

Can’t Touch, Can’t Feel

Page 17: Online Business Seller Experience Sharing 1 - Dashermart.my
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Show Detailed Photo instead of

text

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Return and Warranty

Page 22: Online Business Seller Experience Sharing 1 - Dashermart.my

ECOMMERCE – B2B2C

Page 23: Online Business Seller Experience Sharing 1 - Dashermart.my

Video

Page 24: Online Business Seller Experience Sharing 1 - Dashermart.my

Customer ServicePackaging

Page 25: Online Business Seller Experience Sharing 1 - Dashermart.my
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We care every single order, as little as RM5

order.

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20 active dealers40% of our total sales

SALES

Dealers

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Dropship

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Video

Page 31: Online Business Seller Experience Sharing 1 - Dashermart.my
Page 32: Online Business Seller Experience Sharing 1 - Dashermart.my

Easy to place order using easy.my

Fast and efficientPayment Gateway

Experience Dropship Service Provider

After Sales

Page 33: Online Business Seller Experience Sharing 1 - Dashermart.my

Multiple customer groupsMultiple Price

Page 34: Online Business Seller Experience Sharing 1 - Dashermart.my

Tips

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LOCAL COURIER SERVICES

POS LAJUGDEXTAQBIN

Page 36: Online Business Seller Experience Sharing 1 - Dashermart.my

INTERNATIONAL DELIVERY

FEDEXDHL

Page 37: Online Business Seller Experience Sharing 1 - Dashermart.my

OMNI-CHANNEL MARKETING

MarketplaceClassifiedSocial Network

Page 38: Online Business Seller Experience Sharing 1 - Dashermart.my

Make People’s Life Easier, Buyer

MAKE BUYER’S LIFE EASIER

Guide for paymentInform tracking number before they ask for it

Pack item nicelyHelp them contact Courier Services instead of asking them to contact themselves

Accept their feedback

Page 39: Online Business Seller Experience Sharing 1 - Dashermart.my

Culture of Ecommerce in Malaysia

REASON PEOPLE DON’T SHOP ONLINE

• Scared of being cheated• No confidence• Don’t know how to pay

Page 40: Online Business Seller Experience Sharing 1 - Dashermart.my

A Better Place for You and Me

E-Commerce

Page 41: Online Business Seller Experience Sharing 1 - Dashermart.my

HOW TO START?

Page 42: Online Business Seller Experience Sharing 1 - Dashermart.my

Jack Ma (Founder and Chairman of Alibaba Group)

“Elephant Can’t Kill Ant”

Page 43: Online Business Seller Experience Sharing 1 - Dashermart.my

THANK YOUNG WEI KHENG012-4832901

[email protected]