online business seller experience sharing 1 - dashermart.my
DESCRIPTION
Exabytes eCommerce Conference 2014 Online Business Seller Experience Sharing 1 by Ng Wei Kheng (Dashermart.my)TRANSCRIPT
NG WEI KHENGFounder and Director
dashermart.my
Starting ecommerce is
EASY
RM50
2.5 yearRM20
0RM100,00
0 < 10parcel
s
1500parcel
s
Part TimeSeller
Career
Full TimeStudy
Part TimeStudy
Problems Faced
International Forwarder
Customers who causes
issue
Payment Gateway
Customer is always right
Can’t Touch, Can’t Feel
Show Detailed Photo instead of
text
Return and Warranty
ECOMMERCE – B2B2C
Video
Customer ServicePackaging
We care every single order, as little as RM5
order.
20 active dealers40% of our total sales
SALES
Dealers
Dropship
Video
Easy to place order using easy.my
Fast and efficientPayment Gateway
Experience Dropship Service Provider
After Sales
Multiple customer groupsMultiple Price
Tips
LOCAL COURIER SERVICES
POS LAJUGDEXTAQBIN
INTERNATIONAL DELIVERY
FEDEXDHL
OMNI-CHANNEL MARKETING
MarketplaceClassifiedSocial Network
Make People’s Life Easier, Buyer
MAKE BUYER’S LIFE EASIER
Guide for paymentInform tracking number before they ask for it
Pack item nicelyHelp them contact Courier Services instead of asking them to contact themselves
Accept their feedback
Culture of Ecommerce in Malaysia
REASON PEOPLE DON’T SHOP ONLINE
• Scared of being cheated• No confidence• Don’t know how to pay
A Better Place for You and Me
E-Commerce
HOW TO START?
Jack Ma (Founder and Chairman of Alibaba Group)
“Elephant Can’t Kill Ant”
THANK YOUNG WEI KHENG012-4832901