cctns in karnataka, experience sharing
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CCTNS In Karnataka - Experience Sharing All India Police Science Congress, Raipur, June, 2010TRANSCRIPT
All India Police Science Congress, Raipur, June, 2010
CCTNS In KarnatakaExperience Sharing
All India Police Science Congress is highest forum for brainstorming onissues facing the Indian Police. Crime Criminal Tracking Network and SystemProject of the MHA plans to revolutionise the Police and make it at par with thebest in the world. The IT technology would be the bane for the Police as is thecase of most modern and tech savvy organisations.case of most modern and tech savvy organisations.
This powerpoint presentation was given by Sri Sanjay Sahay, IGP, PoliceComputer Wing, Bangalore, Karnataka, at the All India Police ScienceCongress at Raipur, June 2010. This presentation elaborates the model bywhich Karnataka became one of Advanced States in this project. An articlebased on this presentation was published in the Compendium of the All IndiaPolice Science Congress.
Sanjay Sahay, IGP,PCW, Bangalore.
CCTNS In Karnataka
Experience Sharing
Sanjay SahayIGP, Police Computer Wing,Karnataka
Presentation Structure
� Introduction
� Karnataka Composite Model
� Milestones
� Networking
� FMS/Asset Management
� Police IT� Police IT
� CCTNS-Police IT Entity
� Capacity Building
� Change Management
� Issues
� Challenges
� Conclusion
Before we start…
�How many of you feel that qualitative
communication, lack of proper documentation
and retrieval is the biggest problem with the
Police?
�ATMs, Mobiles, SMSs? You are already in
the center of the digital world.
Karnataka Computerization Composite Model
� First state to be on full broadband networking
Single operation
� ERP Solution- end to end
� Multipronged training- basic/application/role based/� Multipronged training- basic/application/role based/
officers equally responsible
� Hiring of Trainer’s Model
� Specialist System Administrators
� Multi Organizational workforce
� Perfect synchronization of activities/processes
Milestones�Skeletal Data Center
�Broadband networking
�Anti Virus/Asset Management
�CCTNS lead state
�Project Management of Police IT
�System Administrators�System Administrators
�UAT for all Police IT Modules
�Setting up Training Centers
�Integration of Bangalore Traffic Police to the new network
�E Procurement
�GPS based AVLS system
�GIS based G-CARE
KSP Wide Area Network
SPWAN Network SPWAN Network ArchitectureArchitecture
Karnatak State Karnatak State Police Data Police Data Center DesignCenter Design
Upgraded Upgraded DatacenterDatacenter
Networking Issues
� By default dynamic IP
� Six months battle with BSNL
� BSNL staff we interact with know only billing dates
� Weekly project review with BSNL
� Bangalore in charge was not available for Central Team� Bangalore in charge was not available for Central Team
� Treat VPNoBB connections as single landlines
� Network control is very difficult
� SBI- Datacraft- Key to BSNL
� KSP Network Diagram used
Anti-Virus
� 2500 licenses have been installed
� Installed through centralized antivirus server
� Regular updates pushed to the client machines over the � Regular updates pushed to the client machines over the
KSPWAN
� Centralized license management
� Centralized report generations
� Centralized virus database
Anti-Virus
I joined when servers were full of viruses,
computers seemed to be very acceptable
proposition
Benefits
� Virus free network� Virus free network
� Better Bandwidth availability
� Secured data communication through removable
media
� Protections against spamming, intrusion
Asset Management
� It monitors Networking Hardware and health of the
systems.
� Integrated with the Centralized Domain Controllers to
track network user activitiestrack network user activities
� Enable the Unit officers for vendor management to
enforce the SLAs
� Customized reports enable the unit officers to devices
strategies for better quality of services
� Facilities Management Service is in place
Police IT
Police IT is a Comprehensive ERP system providing
seamless integration to the day to day operations
of the Police Department
Police IT in its conceptualization, creation and roll
out would have a pioneering impact in the way
Police in India would go digital in the days to come
POLICE ITFeatures
� Centralized Architecture
� Bilingual
� Workflow design� Workflow design
� Role based access
� 519 screens and 406 reports
Police IT-Modules� Crime
� Law & Order
� Traffic
� Finance
� Administration
� Stores� Stores
� Armed Reserve
� Motor Transport
� Training
� Wireless
� Forensic Science Laboratory
� Executive Information System
Screens and ReportsModules No Of Screens Reports Total
General
Crime
Admin
Finance
Law & Order
FRO
FSL
Wireless
8
102
110
75
62
18
26
9
10
105
44
66
14
23
21
5
18
207
154
141
76
41
47
14Wireless
Training
Armed Reserve
Motor Transport
Traffic
Stores
Total
9
24
22
15
33
15
519
5
15
12
19
53
19
406
14
39
27
41
68
52
925
Crime Module
Investigation
� FIR to Result of Appeal
� UDR Proceedings
Registers
� MoB/ HS Sheet
� Rowdy/ Smuggler/ gang register� Rowdy/ Smuggler/ gang register
� BCR role A & B
� Persons matching
Instructions
� Investigation memo
� GCR report
� Case progress remarks
Approvals� Final report B, C and UDR
� MoB/ HS/ rowdy sheet approval
� FSL approvals
Reports
Crime Module
Reports� Monthly statement reports
� Crime Register reports
� Modus operandi reports
� Comparative statements
� Crime review
� Crime in India
Crime Investigation Workflow(FIR to Result of appeal)
Crime Investigation WorkflowMOB/HS/Rowdy Sheet
Prevention is better that cure
Otherwise it would become a tryst with destiny
� The legal framework- well spelt SLAs with clear cut timelines,
penal clauses, provisions of blacklisting etc
� Academically bright, professionally extremely competent team
leader. A man with demonstrated capabilities across leader. A man with demonstrated capabilities across
projects/regions/domains. He is the key to the success or failure or
the project
� Very close monitoring of the Software Development
Software Development
Learnings
� Every member of the development team should be cleared by the
department
� The team should be co located
� Creation of SRS very critical� Creation of SRS very critical
� Real time User Acceptance Tests
� Handling of Change Requests
� Details of Roll out, Capacity Building and the Handholding Plan can
be cleared as a part of SLA
CCTNS
� Karnataka is one of the lead states based on the
present stage of computerisation
� Police IT is the front end for the CCTNS in the state
� NISG is the state PMC� NISG is the state PMC
� All Governing Structures are in place
� Procurement is about to start
� Training infrastructure
CCTNS – Police IT
• Mission Mode Project
• Wipro, the developer
Police IT CCTNS
• GoI accepts Karnataka as a lead state
• Both the projects get integrated
Lead State
CCTNS Police IT
Capacity Building Plan
Training InfrastructureTraining InfrastructureTraining for 75 System Training for 75 System
AdministratorsAdministrators
Training for Training for Nodal Officers Nodal Officers
of all Unitsof all Units
Training for Training for Mapping of EndMapping of End--UsersUsers
Deployment of TrainersDeployment of Trainers
Basic Training for Basic Training for EndEnd--UsersUsers
Training Curriculum Training Curriculum Basic IT & Police ITBasic IT & Police IT
Training for Training for Technical TeamsTechnical Teams
of all Unitsof all Units
Police IT Training Police IT Training for Endfor End--Users Users & Handholding& Handholding
Present Training
Training Programs
� 48 hours Basic Computer Awareness Training� Police IT Software Application Training� Specialized Training as in case of System Administrators
Model of Training
Hiring of trainers using our own infrastructure
Creation of CBTs for Police IT application under progress
Quality output is the only goal of the training
System Administrators Training
� State Govt. approved System Administrators training
for 75 police personnel.
� Selection of Candidates was through online
test/interview.test/interview.
� Intensive training in 3 phases, Customized System
Administrators training, MCSE and CCNA.
� Weekly evaluation, evaluation after each phase and
final evaluation.
Specialized System Administrators Training
� Online entrance test at SCRB� Interview� Customized need based training � MCSE� MCSE� CCNA- yet to start
Today we have 65 MCSE certified Police Professionals in the State Police, might be the highest amongst govt. depts/organisations
Training Initiatives
� In-House trainers are being used for Basic training.
� All the ministerial staff are trained on Basic Training.
� Out-sourcing the Basic training on hiring the trainers � Out-sourcing the Basic training on hiring the trainers
model under CCTNS Project for 5000 end-users.
� To establish 30 District Training centers and 6
Regional training centers across state under CCTNS.
Execution of the training plan
� Training Infrastructure to be established at all the
centers identified
� Professional Trainer team to be hired
� Training for the Trainers for Police IT Application
is being worked out with Wipro Ltdis being worked out with Wipro Ltd
� Deployment of the Trainers
� Nominating one officer as in-charge for each
training center
� Formation of Training calendar for each Training
Center
Other softwares
� e-Procurement
� GPS-AVLS
� e- Beat
� Recruitment� Recruitment
� G-CARE
� Bangalore City Traffic Police
Enforcement- Blackberry
Regulation- Video Surveillance
Estimate Creation
Estimate Approval
Preparation of
Tender Document
Draft Tender
Schedule
Tender Finalization
Measurement / Inspection
Payment
Issue of Order Indent ManagementContract Management /
Catalogue Management
e- Proc
Workflow
Schedule
Approval of Tender Schedule
Publish of Tender
Supplier Registration
Submission of Bid
Tender Opening
Tender Evaluation
E-Tendering
Change Management
A full fledged change management plancovering all dimensions of the issue,executable straight away, may be drawnimmediately and put into action. This wouldimmediately and put into action. This wouldtake care of major bottlenecks at the time ofdeployment of the software, when evenminor hiccups take a long time to beresolved
Issues� Training for S-PMC by C-PMC,
will cut down learning time
� Regular flow of information between the two
� Timelines cannot be extended as data/info is available
� Knowledge of local language for consultants etc?
� Language of training?
� Customization process for application software-testing
� Synchronization of all activities and processes-
networking, software creation/customisation, training,
physical infrastructure
� Maintenance of the infrastructure created- its perfect functioning
is the key to success
Issues
� Main bottleneck are the officers- PSIs to DGPs, target group
for training, special training program for offficers. Non technical
inputs as well
� Can laptops with extra battery be used in power shortage areas
� Only licensed software should be installed otherwise it might
lead to embarrassing situationslead to embarrassing situations
� Visits by the Delhi team would help in maintaining the quality
and required corrections can be done sooner than later
� Functional and sustainable training model- viable even after the
completion of this project
� Most successful mission mode project can be used as a model
Challenges
� Change in attitude
� Be a practitioner yourself. If you change,
the world changes
� Provide a robust network & network security� Provide a robust network & network security
� Data Center consolidation and management
� Data sharing with other department’s databases.
Easier said than done. Completed data migration
from HRMS database
� Professional benchmarking and certification for
every task/activity/process
Challenges…
� Personnel to be trained in a fully networked digital atmosphere, so far applications have meant duplication
� Training infrastructure, training curriculum, integration of Police IT application training with integration of Police IT application training with Basic Courses at all levels
� 15,000 personnel to be trained
� Data migration from CCIS & Data digitization wherever required
Challenges…
� Rollout is the process of Installation, Initial usage of the software till it is stabilized and the end user becomes fully conversant
� A detailed plan for phase wise roll out synchronizing with all other inputs is in final synchronizing with all other inputs is in final stage
� Handholding by the software creator, any other agency or by the department
� Initial roll out in a controlled atmosphere
Conclusion
The successful completion of this project would take the
police to much higher level of efficiency, near total
transparency, all mechanical work would become redundant,
more human resources would be available for core tasks,
better investigation, qualitative change in planning, splitbetter investigation, qualitative change in planning, split
second communication, perfect documentation/ retrieval, no
alibi as the application is role based, need based passage of
information on the website/ press/individuals, tracking of
incidents/facts /details would be flawless etc.
THANK YOUTHANK YOU