Nonverbal Communication

Presentation Overview

•What is Nonverbal communication

•How the body communicates•Types of Nonverbal communication

•Quiz /Tasks based on Nonverbal Communication

What is communication?

•At its simplest a process through which thoughts or ideas are exchanged from a source to the receiver

•Communication can be verbal or nonverbal

BUT…what we are trying to deliver to the one whom we are communicating through verbal means, might not be exactly

similar to the one which we are delivering from our non-verbal means.

When does communication become effective ?

•When the reveiver interprets and understands the sender’s message in the same way the sender intended it.

FluencyClarityAccuracyLogicalityStyle

Facial expressionEye contactGesturePostureBODY LANGUAGE

Two main aspects of communication

What is Nonverbal Communication?

•It is the way people: • Reinforce the spoken word • Replace the spoken word using their bodies to make visual signals or their voices to make oral but non-verbal signals

What do studies say about communication of

messages?

Nature of Nonverbal Communication

•Most nonverbal communication is unconscious or subconscious

•Occurs mostly face-to-face

Types of Non-verbal Communication

Kinesics ParalanguageProxemics HapticsOculesicsOlfacticsChronemicsChromaticsSilenceSign language

Kinesics

(the study of body movements, gestures,

facial expressions, etc., as a means of

communication) Everything

except the words!

Everything

except the words!

Kinesics: facial expression

• Birdwhistle (1970): the face is capable of conveying 250,000 expressions

Paralinguistic features Paralinguistic features

Vocal cues Vocal cues - all the oral aspects of sound- all the oral aspects of sound

Paralinguistic features Paralinguistic features

Vocal cues Vocal cues - all the oral aspects of sound- all the oral aspects of sound

ParalanguageParalanguage

except words themselves, except words themselves, which include...which include...pitch, rate, inflection,pitch, rate, inflection,volume, quality, soundsvolume, quality, sounds& silence, pronunciation,& silence, pronunciation,articulation, & enunciationarticulation, & enunciation..

Proxemics-Space Languagestudy of distance individuals maintain between each other while interacting

and its significance)

• Refers to communicating through the use of bodily contact. When used properly, touch can create feelings of warmth and

• Avoiding eye contact considered as insecure, untrustworthy

• Direct eye contact may be misinterpreted as hostility, aggressiveness

Eye Expressions

A prolonged gaze or stare in considered rude in most cultures

•It refers to the study of sense of smell

•Someone’s smell can have a positive or negative effect on the oral message.. People in European countries respond negatively to body odors, Arabs are comfortable with natural body odors.

the study of the use of time in nonverbal communication.

•Attitudes toward time vary from culture to culture. The Americans, Germans and the Swiss for example value punctuality. Being late for meetings is viewed as rude and insensitive behavior; tardiness also conveys that the person is not well organized. The Arabs have a causal attitude towards time

•Communication of messages through colours…The connotations colours have may be positive or negative depending on the culture

•In America it is common to wear black when mourning, in India people prefer white for mourning.

Colour Influences Communication

Yellow cheers and

elevates moods

Red excitesand

stimulates

Blue comfortsand

soothes

In some cultures

black suggests mourning

In some cultures

white suggestspurity

• When we are silent, we are also communicating! What we communicate depends on what kind of silence it is.

• The more emotionally loaded subject is, the more silence we need

SURYA PRAKASH.SUSARLAhttp://

www.prakashsusarla.blogspot.com