new? what’s - tom peterstompeters.com/slides/uploaded/kouzes_tlc3.pdf · 2014-03-04 · © james...

© James M. Kouzes & Barry Z. Posner. All Rights reserved.

What’sNew?


AgendaAgendaAgenda

�Leadership is a Relationship�Credibility is the Foundation.�The Five Practices®.�The Secret to Success in Life.


LEADERSHIPIS A

RELATIONSHIP

LEADERSHIPLEADERSHIPIS AIS A

RELATIONSHIPRELATIONSHIP


LEADERSHIP ROLE MODELSLEADERSHIP ROLE MODELS� Business leader

� Community leader

� Entertainer

� Family members

� Political leader

� Professional athlete

� Teacher or coach

� None/Other/Not sure


LEADERSHIP ROLE MODELSLEADERSHIP ROLE MODELS� Family members …………… 40%

� Teacher or coach ………….. . 26%

� Community leader ………… 11%

� Business leader ……………... 7%

� Political leader ……………... . 4%

� Professional athlete …….…... 3%

� Entertainer …………………... 2%

� None/Other/Not sure ………. 7%Source: Public Allies Survey 1998


SupervisorSupervisorRatingRating

Likely toLikely toLeaveLeave

ExcellentPoor

11 %40%

Source: Spherion & Lou Harris Associates, 1999


CREDIBILITYIS THE

FOUNDATION

CREDIBILITYCREDIBILITYIS THEIS THE

FOUNDATIONFOUNDATION


What do you look forand admire in aleader, someone

whose direction youwould willingly

follow?


21% Ambitious 40% Broad-minded 20% Caring 66% Competent 28% Cooperative 20% Courageous 33% Dependable 24% Determined 42% Fair-minded 71% Forward-looking

88% Honest 23% Imaginative 6% Independent 65% Inspiring 47% Intelligent 14% Loyal 17% Mature 8% Self-controlled 34% Straightforward 35% Supportive


HonestForward-

lookingCompetent

Inspiring

Trustworthiness

ExpertiseDynamism

AdmiredAdmiredLeadersLeaders

CredibilityCredibility


THE FIVEPRACTICES OFEXEMPLARY

LEADERSHIP®

THE FIVETHE FIVEPRACTICES OFPRACTICES OFEXEMPLARYEXEMPLARY

LEADERSHIPLEADERSHIP®®


The Five Practices®The Five PracticesThe Five Practices®


The Five Practices®The Five PracticesThe Five Practices®� Model the Way


The Five Practices®The Five PracticesThe Five Practices®� Model the Way� Inspire a Shared Vision


The Five Practices®The Five PracticesThe Five Practices®� Model the Way� Inspire a Shared Vision� Challenge the Process


The Five Practices®The Five PracticesThe Five Practices®� Model the Way� Inspire a Shared Vision� Challenge the Process� Enable Others to Act


The Five Practices®The Five PracticesThe Five Practices®� Model the Way� Inspire a Shared Vision� Challenge the Process� Enable Others to Act� Encourage the Heart


MODELTHEWAY

MODELMODELTHETHEWAYWAY


Just what iscredibility

behaviorally?


DDWWYYSSYYWWDD


“I realized that there was nomagic that was going tohappen. It was now up tome to decide, ‘What’s myframework for living?’ So Imade a decision, and mydecision was:

Elaine Fortier, vice president of Human Resources, New Focus


“….. love is the mostpowerful force in theuniverse. I believe that loveand courage are the coreelements of a fulfilling lifeand of most successfulendeavors.”

Elaine Fortier, vice president of Human Resources, New Focus


Employee CommitmentEmployee CommitmentEmployee Commitment

Clarityaboutorganization’svalues

4.87 6.26

4.90 6.12

Clarity about my values

Low

Low

High

High


“Make a statement withyour life that’sconsistent with yourheart, that gives voiceto what you really feelis important.”

John Robbins, founder, EarthSave International


“Hotels where employeesstrongly believed theirmanagers followed through onpromises and demonstratedthe values they preached weresubstantially more profitablethan those whose managersscored average or lower.”

Tony Simons, Cornell UniversityIn HBR, September 2002, p. 19


Be careful of your thoughts,for your thoughts become your words;Be careful of your words,for your words become your deeds;Be careful of your deeds,for your deeds become your habits;Be careful of your habits,for your habits become your character;Be careful of your character,for your character becomes your destiny.

Author Anonymous


INSPIRE ASHAREDVISION

INSPIRE AINSPIRE ASHAREDSHAREDVISIONVISION


“Due to the energycrisis, the light atthe end of thetunnel has beenturned off.”

Lunchroom graffitoJoan O’C. Hamilton, Business Week, 7/9/01


“To me the heart andsoul of leadership isembracing a vision thatcan be articulated withpassion.”

Luke FennelEdison High School


“When a girl looksat our organization,can she findherself?”

Frances HesselbeinPeter Drucker Foundation, HBR, 12/01


“I like passionatepeople in theirjobs.”

Jude ThompsonAnthem-Kentucky


CHALLENGETHE

PROCESS

CHALLENGECHALLENGETHETHE

PROCESSPROCESS


PERSONAL BESTSPERSONAL BESTSPERSONAL BESTSLEADERS

� Arlene Blum� Carolyn Bourne� M. B. Cahill-Phillips� Alan Keith� Dick Nettell� Dick Pettingill� Egon Zehnder

CONTEXT�First all-female ascent�First study of its kind�Child abuse legislation�Two years or close�Acquisition�Turn around�Start-up of company


“Adversity revealscharacter, itdoesn’t build it.”

Randy Melville, quoting his basketball coach


“The clue trainstopped there fourtimes a day for tenyears and they nevertook delivery.”

Veteran of a Fortune 500 firmQuoted on cluetrain manifesto Web site


“After scratching our heads for alittle while.. We decided tolaunch a shorts program … Thiswas really the unique and riskyconcept of the whole idea…. Toproduce thirty-nine of themcertainly adds to the risk.”

Alan Keith, CAO,Lucas Digital on his work at Hanna-Barbera Studios


“As long as you believethat what you’re doing ismeaningful, you cancut through the fear andexhaustion and take thenext step.”

Arlene BlumChemist, Mountain Climber & Educator


“She said, ‘The lobby needs to beredone …... I found a place downthe street that actually sells fabric,and we’re going to havesomebody come in and justreupholster some of the existingfurniture with some really wild,zany ‘60s looking stuff …..’”

Alan Keith, CAO, Lucas Digital


“Better learners …consistently engaged inleadership practicesmore frequently thanthose in the lowlearning category.”

Lillas Brown and Barry Posner,Leadership & Organization Development Journal, 2001


ENABLEOTHERSTO ACT

ENABLEENABLEOTHERSOTHERSTO ACTTO ACT


“If I don'tcollaborate, I don'tget anywhere. Ican’t lead withoutthe team.”

Carolyn Borne, UCLA Center for the Health Sciences


“I’m the epitome of theold operating guy.The operating guygets stuff donethrough the network.” Dick Nettell

Bank of America


“The most powerfulcombination for predictingsuccess is relevant previousexperience and a high levelof emotional intelligence.”

Claudio Fernández-AráozEgon Zehnder International


“I met individually inmy cabin with everysailor on the Benfoldand asked each thesame set ofquestions.”D. Michael Abrashoff, Commander ,U.S. Navy in HBR, 2/01


ENCOURAGETHE

HEART

ENCOURAGEENCOURAGETHETHE

HEARTHEART


Do you needencouragementto perform atyour best?


When you getencouragement,does it helpyou perform ata higher level?


“Ceremonies, celebrations,and rituals are not aboutthe event. They’re abouttouching the hearts andsouls of every employee.”

Victoria SandvigVice PresidentCharles Schwab & Company, Inc.


Leadershipis an affair

of the heart!


???


COURAGECOURAGE


Courage has itsroot in the Latinword cor, whichliterally means

“heart.”


Courage is anattribution. It’ssomething the

observer attributesafter the fact.


You can’t plan tobe courageous,

but you canprepare for it.


MEANINGMEANINGMEANING


”Courage means goingback to fundamentals…..This choice requires a rootdecision about the valuesto which we make acommitment.” Peter Koestenbaum, Leadership: The Inner Side of Greatness


You can’t have the‘courage of your

convictions’ if youhave no

convictions.


RISK,FEAR,LOSS

RISK,RISK,FEAR,FEAR,LOSSLOSS


“Mark Twain describes courageas ‘resistance to fear, masteryof fear — not absence of fear.’General Omar Bradley calledit ‘the capacity to performproperly even when scaredhalf to death.’”

Ralph Keyes, The Courage to Write


“ You never conquerthe mountain. Youconquer yourself —your doubts and yourfears.” Jim Whittaker, co-founder, REI

First American to climb Mount Everest


INITIATIVEand

FREE WILL

INITIATIVEINITIATIVEandand

FREE WILLFREE WILL


“I did not get on thebus to get arrested.I got on the bus togo home.”

Rosa Parks


“There had to be a stoppingplace, and this seemed tohave been the place for meto stop being pushedaround and to find outwhat human rights I had, ifany.”

Rosa Parks, quoted in Rosa Parks by Douglas Brinkley


SACRIFICEAND

SELFLESSNESS

SACRIFICESACRIFICEANDAND

SELFLESSNESSSELFLESSNESS


What’s theinvisible line you

cross thattransforms riskinto courage?


“The realdividing line is

passion.”Arlene Blum, Chemist, Mountain Climber & Educator


The invisible lineseparating couragefrom risk is the lineof personal sacrifice

and suffering.


The ultimate questionof courage is, Whomdo you love enough

to be willing tosurrender your

freedom?


THESECRET TO

SUCCESSIN LIFE

THETHESECRET TOSECRET TO

SUCCESSSUCCESSIN LIFEIN LIFE


How do wedevelop

leaders forthe future?


Love ‘emand

Lead ‘em!

new? what’s - tom peterstompeters.com/slides/uploaded/kouzes_tlc3.pdf · 2014-03-04 · © james...

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