Maintenance Reseller Corporation400 West Cummings Park, Suite 4450, Woburn, MA 01801 Matt HoytMhoyt@MRCpartner.com(800) 655-6135 *136

About MRC

• Delivering exceptional results for over 15 years• Maintenance reseller and software sales• Agile organization that highly customizes

programs and services• Highly skilled sales professionals, all personal in-house

2

Maintenance Reseller Corporation

3

VisionTo create superior programs resulting in maximum revenue, customer satisfaction, and increased market share.

Strategies• Programs designed

specifically for your needs

• Constant added value improvement

• Leveraging our strengths into new products and services

Core Competencies• Customer focused• Highly customizable

programs• Ability to respond and react

quickly

Maintenance Reseller Corporation

4

Customer Contact

MRC Approach

Align Service Levels

Propose Options

Negotiate Terms

Execute Agreement

Service Realization Process

Plan Development

Customer Interface, Monitoring, Reporting

Key Contact Components

5

Content Development

Understand current plans Identify contacts Identify required information

First Contact Gather Information

Customer contact Identify customer needs React professionally

Understand priorities Establish funding resources Grow relationship

Propose Options

Why MRC ?

6

Features Benefits

Results well above industry average

Greater revenue, higher market penetration

Thorough product knowledge Effective customer interaction, higher customer satisfaction

True partner relationship – Added value recommendations

Creation of highly effective programs, constant analytical improvement

Real-time Account Information Partners can understand in real time the status of their renewal business via on-line inquiry or report generation

Customized Landing Page Integrate the MRC web page in your web page to offer customers automatic renewals

Pricing Options Options to accommodate your business; contingency based, full partner, customized