monthly activity report – december 2016 · monthly activity report – december 2016 welcome to...
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MONTHLYACTIVITYREPORT–DECEMBER2016
WelcometoourmonthlyactivityreportforDecember2016.HealthwatchLancashireiscommittedtolisteningtopatientsandmembersofthepublicinLancashireandmakingsuretheirviewsandexperiencesareheardbythosewhorun,planandregulatehealthandsocialcareservices.Thisisachievedthroughacoreprogrammeofwork,ourdaytodayactivityofvisitinghealthandsocialcareservicesandspeakingtoserviceusers.
DAY-TO-DAYACTIVITY
PATIENTENGAGEMENTDAYEVENTSINGPSETTINGSLead:AmandaHigginsThe focus of this phase of Patient Engagement Days in GP surgeries is to gather patients’ views on theaccessibilityoftheirGPsurgery,thequalityofcareprovidedandtheawarenessofpatient involvementviaPatientParticipationGroups.InDecember,thefollowingactivitieswerecarriedout:DATE(S) PROVIDER(S)02/12/2016 SlaidburnCountryPractice,Slaidburn,Clitheroe,PATIENTENGAGEMENTDAYEVENTSINHOSPITALSETTINGSLead:AmandaHigginsThe focus of this phase of Patient Engagement Days in hospital A&E departments is to scrutinise winterpressures and gather patients’ views on the quality of care provided and issues faced. In December, thefollowingactivitieswerecarriedout:DATE(S) PROVIDER(S)06/12/2016and16/12/2016 RoyalLancasterInfirmary,Lancaster08/12/2016 RoyalPrestonHospital,Preston13/12/2016 OrmskirkHospitalChildren’sA&E,Ormskirk15/12/2016 RoyalBlackburnHospital,Blackburn
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ENTERANDVIEWVISITSINCAREHOMESETTINGSLead:LindaBrownOurprogrammeofEnterandViewvisitstocarehomescontinuestogatherresident,relativeandstaffviews.InDecember,thefollowingvisitsweremade:DATE(S) PROVIDER(S)08/12/2016 AlstonViewNursing&ResidentialHome,LongridgeCOMMUNITYENGAGEMENTACTIVITIES(CARECIRCLESANDPOPUPSFOCUSSINGONOURMENTALHEALTHPROJECT)Lead:IlyasPatelHealthwatchLancashiredeliverscommunityengagementactivitieseachmonthintheformofCareCirclegroupactivitiesandPopupengagementactivities.Theseactivitieswereconductedaspartofourmentalhealthprojecttogainfeedbackfrompeoplewhoaredirectlyorindirectlyaffectedbymentalhealthissues.FourmentalhealthsupportgroupshavebeenvisitedduringDecemberforcarecircleactivities:
• HeadwayPatient’sDrop-in• HeadwayCarersGroup• CaritasGroup• BurnleyYouthCentre.
ThreePopupengagementactivitiestookplaceduringDecember,whichincludedspeakingtoresidentsin:
• KnottEndontheWyreIBus• AttheMedequibpromotionevent• Youngpeople’sadviceandguidancedropinatZoneIninKirkham.
MYSTERYSHOPPING–ACCESSTOHOSPITALSFORTHEVISUALLYIMPAIREDLead:AyshaDesaiWorkcommencedonourmysteryshoppingprojectwhichfocusesonaccesstohospitalsforthevisuallyimpaired.ThefirstvisittookplaceinDecemberwithmoreplannedthroughoutJanuary2017beforeafullreportiscompiledofallthevisitsandsharedwithproviders.
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OTHERACTIVITY
HEALTHWATCHWORKINGINPARTNERSHIPLead:JessWoodDuringDecember,sixpartnershipactivitieswerecompleted.Theseincluded:
• SouthportandOrmskirkNursingAccreditationScheme(SONAS)assessment.Thesearedesignedtosupportthetrusttounderstandhowtheydelivercare,identifywhatworkswellandwherefurtherimprovementsareneeded,Ourroleattheseeventsistogatherinformationfrompatientsreceivingcareatthehospital.
• Three‘OurHealthOurCare’events:PrestonGujaratCentre,ChorleyTownHallandtheLeylandCivicCentre.Thesepublicengagementeventsaimtocapturetheviewsoflocalpeopleandgivethemtheopportunitytogetinvolvedindesigningahealthandsocialcaresystemthatwillmeettheneedsofeveryoneinthecommunity.HealthwatchLancashirevolunteersattendtheseeventsasparticipantsbutalsotoprovidealaypersonperspectiveofhowaccessibleandpersoncentredtheeventsaredelivered.
• TwoLancashireSafeguardingAdultBoard(LSAB)meetings:OurChiefExecutivehasaplaceontheboardandalsoparticipateswithinanumberofsubgroupsoftheBoard.ThismonthshewasinattendanceattheMentalCapacityActimpactgroupandQualityandPerformanceMonitoringsubgroup.TheLSABexiststoensurethatallagenciesworktogethertominimisetheriskofabusetovulnerableadultsandtoprotectthosesubjecttoabuse.
ImmunisationandScreeningProject:WeareworkingwithHealthwatchBlackburnwithDarwen,HealthwatchBlackpoolandNHSEnglandtodeliveraprogrammeofengagementaroundscreeningandimmunisation.Thesewillfocusontargetgroupswithinprisonservicesandtravellercommunitiesforfluvaccinationsandcervicalcancerscreening.PartofthisworkhasincludedourCervicalCancerSurvey,wherewehavegatheredtheviewsandexperiencesfrompeopleinLancashireabouttheirexperienceofcervicalcancerscreeningservices.ThefeedbackwillbeusedtodraftareportinJanuarywithitexpectedtobepublishedattheendofthemonth.Changestopoliciesforprescriptions:AnumberofClinicalCommissioningGroupsinLancashirearechangingtheirpoliciesregardingprescribingmedicationssuchasprescribingofgluten-freefoods.HealthwatchLancashireislookingtocaptureviewsfrompeoplewhoareaffectedbythesechanges.HealthwatchLancashirehasdiscussedthesepolicychangeswithCoeliacUKandwillbelookingtocaptureexperiencesfromthosewhonolongerreceiveprescriptionstounderstandtheirexperiences.Moreinformationisonourwebsitehere:http://healthwatchlancashire.co.uk/policy-changes/
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REPORTSUPDATE
Lead:SamParkerInDecember,HealthwatchLancashirepublished10reports
FEEDBACKFROMPROVIDERSFROMPREVIOUSLYPUBLISHEDREPORTS
Itisimportantthatwhenprovidershearabouttheexperiencesfromserviceusers,thattheyacknowledgeandrespondtothem.BelowisinformationprovidedtoHealthwatchLancashireregardingthechangesthathavebeenmadeasaresultoffeedbackfromserviceusers.Thisisasampleofsomeofourmostrecentresponses.RossendaleValleyMedicalPractice,HaslingdenWhatthepatientssaid:Theywereunawareofonlineservices.Whattheproviderdid:Surgerytoadvertiseonlineservicesonnoticeboardandadvisenewpatientsonthissystemwhentheyregister.TheElmsPractice,OrmskirkWhatthepatientssaid:Theystruggledtogeturgentappointments.Whattheproviderdid:Thesurgeryhasimplementedanurseclinicianleadwalkincliniceverymorningbetween8:30amand10am.BlackpoolTeachingHospitals,BlackpoolWhatthepatientssaid:62%ofpatientssurveysaidtheydidnotgetareminderabouttheirappointment.Whattheproviderdid:Thetrustexplainedthattherehadbeensometechnicalissueswiththetelephoneappointmentremindersystem.Thisservicehasnowbeenrestoredandextendedtopreviouslyexcludedclinicsandthescriptsusedhavebeenrevisedinlinewithdepartmentofhealthguidance.
REPORTSPUBLISHED
• PatientEngagementDayReportforFrenchwoodSurgery,Preston• PatientEngagementDayReportforYorkBridgeSurgery,Morecambe• PatientEngagementDayReportforSandyLaneSurgery,Leyland• PatientEngagementDayReportforQueenswayMedicalCentre,Poulton-le-Fylde
• EnterandViewReportforTowneleyHouseResidentialHome,Burnley• EnterandViewReportforTheLaurelsNursingHome,Bacup• EnterandViewReportforAddisonCourt,Accrington• EnterandViewReportforBelvedereCareHome,Accrington
• MysteryShoppingReport–MakingcomplaintstohealthandsocialcareorganisationsinLancashire• ListeningtothosewhoarehomelessandlivingindeprivationinLancashire
Allofourreportscanbefoundonourwebsiteatwww.healthwatchlancashire.co.uk/reports
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Fordetailsofactionsundertakenbyprovidersasresultoffeedbackfromserviceuserspleasegotowww.healthwatchlancashire.co.uk/reports
MEETINGS
OURUPANDCOMINGWORKLead:BethTildesley
GENERALINFORMATION
• WeareworkingwithHealthwatchBlackburnwithDarwenalongwithourHealthwatchChampions(youngpeoplegroup),todeliveractivitiesontheChildren’sWardatRoyalBlackburnHospital.TheseeventsarefollowingonfrompilotactivitiescarriedoutinAugust.
• Wearecontinuingourmysteryshoppingvisitstoavarietyofserviceslookingataccessibilitywithawiderrangeofdisabilitygroups.
• WeareworkingwithMacmillanCancerSupport,HealthwatchBlackburnwithDarwenandHealthwatchBlackpooltoproduceareporttopresentthecollaborativeengagementactivitiescarriedoutinearly2016withseldomheardgroups.
• WeareworkingwiththeHealthierLancashireandSouthCumbriaChangeProgrammeandParticipateUKtorunaseriesofeventsforthepublictohelpshapewhattheSustainabilityTransformationPlanpublic-facingdocumentlookslikeandhowit’smessagesaredeliveredbeforeitisreleased.
• InJanuarywewillrolloutourmentalhealthquestionnairetothepublic.
InDecember,HealthwatchLancashirerepresentativesattendedthefollowingmeetings:• 5thDec–InvolvementGroupmeetingatMerseycareinWhalley• 6thDec–EastLancashireHospitalsTrustlisteningevent• 6thDec–LancashireSafeguardingAdultsBoard(LSAB)MentalCapacityActImplementationGroup• 6thDec–LSAB(subgroup)Quality,Assurance,AuditandPerformancesubgroup• 13thDec–FyldeandWyrePatient’sPublicEngagementmeeting
STAFFINGCHANGES:OurCommunicationsManager,NeilGreaveslefthispostinDecember2016.TheappointmentofKerryGallowayasHealthwatchLancashire’sProjectsManagerwasconfirmedwithherbeginninghernewroleon3rdJanuary2017.