2013

BY, KETUT HERYA DARMA UTAMI, M.PD

UNIVERSITAS PENDIDIKAN GANESHA

3/4/2013

DAILY ENGLISH

LEARNING MATERIAL:

A. EXPRESSIONS

Formal introduction Responses Good morning. My name

is……….. Please allow me to introduce

myself. I am……… May I introduce myself. I am

……… How do you do? My name

is….

Good morning, how do you do? How do you do, nice to meet you?

Oh, hello, nice to meet you.

- Good Morning/Afternoon/Evening Sir, Madam, Ladies & Gentleman…

- Hello my name is….

- Let me introduce myself. My name is…

- Good morning to all.

- Hello! I am…..

- I am from (a place)

- I am an (Occupation)

- I did my schooling (Education Background)

- I did my graduation (Experience)

- I secured proficiency in English.

- I have the capacity to lead a team at all times.

- My hobbies are reading and playing.

- My mother tongue is Indonesian

- I am interested in sports.

- I am always sociable. (Characteristics)

There are some expressions used in introducing our self in formal way:

- Facial Expressions

People watch a speaker's face during a presentation. When you speak, your face-more

clearly than any other part of your body-communicates to others your attitudes, feelings,

and emotions

- Walking Patterns

Why move in the first place? Moving forces people to focus and follow you. The way

you walk from your seat to the speaker's position is very important. When you are

introduced, you should appear eager to speak. Too many speakers look as though they are

heading toward execution.

- Eye Contact

Eye contact is the cement that binds together speakers and their audiences. When you

speak, your eyes involve your listeners in your speaking.

- Build Self-confidence by Being Yourself

Self confidence is important to help yourself speak comfortably and interactively. You do

not need to copy others in the way to speak because being the way you are makes you

speak naturally

- Focus your audience's attention.

Speakers must have an “attention grabber” to interest the audience—a joke, astonishing

fact, or anecdote. (Rhetorical questions like “Haven’t you ever wondered how…” are

notoriously ineffective.) The introduction is the place where the main claim or idea

should be stated very clearly to give the audience a sense of the purpose of the speech

- Establish goodwill and credibility.

Many people believe the most important part of persuasion was ethos, or the character the

speaker exhibited to the audience. The audience needs to see the speaker as someone to

listen to attentively and sympathetically.

- Give a preview.

Mentioning the main points to be covered in the body prepares the audience to listen for

them

B. LANGUAGE FOCUS

Language Focus: Subject pronouns and ‘be’Affirmative Negative QuestionsI’m (I am)You’re (You are)He’s/ She’s/ It’s (He is….)We’re/ They’re (We are..)

I’m notYou aren’tHe/ She / It isn’tWe/ They aren’t

Are you from Mexico?-

Is he from …….……?Are they from………?

Introducing our self in informal situation can be happen in certain place for example in

the beach, in the street, in the classroom when we talk to our friend and etc. Introducing our self

in informal situation also based the person that we talk to, like classmates, families, best friend

and etc.

A. EXPRESSIONS

Expressions in introducing self in informal way:

Hi, I’m Jessica.

Hello, I’m Jessica.

Hi, my name is Jessica.

Response expressions of introducing self in informal way:

Hi, I’m Dony

Hello, I’m Dony

Hi, my name is Dony

B. LANGUAGE FOCUS

Affirmative Negative QuestionsI’m (I am)You’re (You are)He’s/ She’s/ It’s (He is….)We’re/ They’re (We are..)

I’m notYou aren’tHe/ She / It isn’tWe/ They aren’t

Are you from Mexico?-

Is he from …….……?Are they from………?

INTRODUCING SELF IN INFORMAL SITUATION

C. MODEL EXPOSURE

Read the dialog below and practice it in front of your class!

Sasha : Hello. I’m Sasha.

Brent : Hi Sasha. I’m Brent. (Shake hand)

Sasha : Nice to meet you Brent. Where are you from?

Brent : New York. And you?

Sasha : I’m from Australia. I live in a small town near Sydney.

Brent : Australia. Wow. I’ve always wanted to go there. How long have you been in

Indonesia?

Sasha : I just arrived this week. It’s my first day off school.

Brent : Really? I think you’ll love Jakarta. It’s a bit hot but not too bad.

INFORMAL RESPONSES

Hi..

This is my father/mother/brother/sister/etc..

He is a teacher

Hi….nice to met you

Hello…..Iam happy to meet you

B. LANGUAGE FOCUS

Language Forms and Communicative Functions

A. Use nouns to identify people, e.g. This is my father. He is a driver.

B. Use possessive adjectives to show possession, e.g. This is my father.

C. Use pronouns to identify people, e.g. She is a teacher.

INTRODUCING FAMILIES OR FRIENDS IN INFORMAL SITUATION

D. Use demonstratives to refer to people, e.g. This is my mother.

E. Use the simple present tense to talk about present states, e.g. He is a postman.

C. MODEL EXPOSURE

Example: Hi guys….this are my father and my mother. My father is a teacher in junior

high school while my mother is a nurse.

Dialogue

Kate : Hi, sue this is my brother, Jhon and Jhon this is my friend Sue.

Sue : Hi, Jhon nice to meet you.

Jhon : Hi, Sue nice to meet you too.

D. ACTIVITIES

This is an activity that will help students develop both the vocabulary related to “family”

and the ability to talk about themselves and family members. Materials required are

papers and pencils. The activity can last about 30 minutes.

Introduction:

What's your name?

My name's ...

I'm ...

This is ...(My husband, my son, my wife, my boyfriend/girlfriend, etc.)

I'm sorry, I didn't catch your name

Do you know each other?

Nice to meet you

Pleased to meet you

Asking for address of someone:

Where are you from?

Where are you come from?

What part of ... do you come from?

Where do you live?

I live in ...

I'm from ...

I'm originally from ...... but now live in ........

Asking for age and birthday:

How old are you?

I'm .........years old.

When's your birthday?

It's ...( 16 May, 02 October, etc)

Living arrangements:

Who do you live with?

Do you live with anybody?

I live with ...

Do you live on your own?

EXPRESSIONS OF MAKING FRIENDS

I share with one other person

I live on my own

Asking for contact details:

What's your phone number?

What's your email address?

Could I take your phone number?

Are you on ...(facebook, myspace, skype, etc)?

What's your username?

Further expressions:

What brings you to ...(Indonesia, Bali, Jakarta, Surabaya, etc)?

Why did you come to ...(Indonesia, Bali, etc)?

I'm on holiday here.

I'm on business.

I work here.

I study here.

I wanted to live abroad

how long have you lived here?

do you like stay here?

Practice saying the following vocabulary!

Across [ə kráwss, ə króss]

Between [bi twéen]

Corner [káwrnər]

Crossroad [kráwss rồd]

Left [left]

Next [nekst]

Right [rīt]

Floor [flawr]

Straight ahead [strayt ə héd]

Street [street]

Turn [turn]

T-junction [tee júngkshən]

Activity 1

Man :Excuse me, is there atelephone near here?

Receptionist : Yes. It is on the ground floor.Over there. Next to the lift.

Man : Thank you

1. Mr. Lopez : Excuse me. Where is A. Yani street?Mr. Smith : (pointing) It is on that way. Straight

ahead, then turn left.Mr. Lopez : Oh I do understand. Thanks.

Activity 2

There are many ways to give directions. One common way to give directions is to give the

name of the street and then some building nearby. Below are some examples.

Street Information Direction Nearby BuildingsFloor

Information(Option)

It’s on tunjung street Turn left from here next to the bank X

It’s on mawar StreetStraight ahead, then turn

right in theT-junction

between thepharmacy and the

shoe store

On the secondfloor

It’s on the corner ofratna and mawar

street.

Straight ahead in thecroosroad

across from thecafe

X

Expression used for asking and giving direction

Questions techniques Answering techniques

1. Where is the ………………….

2. Can you tell me where…….. is?

3. How do I get to ……… ?

4. I’m looking for …….

5. Here can I find ……. ?

6. Could you please tell me how I can get

to ………. Please?

7. I wonder if you could tell me

where..........?

8. I am sorry but, I’d like to know ......

9. I hope it is not bothering you, I’d like

to know ......

10. Sorry for interrupting, I really need to

know where is ........

1. Go straight ahead.

2. Turn left/ right at the ……

3. Go across the …..

4. Go up stairs/ down stairs

5. Take the elevator/ lift to the …..

6. It’s on the 3rd / ….. floor

7. It’s next to/ beside ….

8. It’s between …… and ……

9. It’s at the end of the corridor.

10. It’s in on your right/ left side

11. Well, let me see....

12. OK, let me think first,...

13. I am afraid, I’ve no idea

Adopted from http://www.ego4u.com/en/cram-up/vocabulary/directions

Look and Speak

Map of Downtown

Picture adopted from http://en.islcollective.com/worksheets/worksheet_page?id=9588

Work in pairs. Make questions and responses about the location of certain places on the

map. Start from the department store. Number one is as a model.

1. A : Where can I find the bus station near here?

B : It is on the on the 2nd avenue street. Go straight ahead, then, in the first

T-junction, you have to turn left. The bus station is in front of law courts.

2. A : ……………………………………………………….

B : ……………………………………………………….

3. A : ……………………………………………………….

B : ……………………………………………………….

4. A : ……………………………………………………….

B : ……………………………………………………….

Activity 3

ATMBRI

BRI Branch Office

market

Service shop

Speak louder!

Ask your friends these questions.

1. Have you lost your way?

2. If you lose your way, whom will you ask the direction to?

3. How will you ask for the direction?

Follow me!

Work with your partner. Look at the map. Imagine you standing at the point

marked with a cross (x). Name where these directions take you to.

a. Go down the street. Turn right at the crossroad. Go straight on and it’s on your right,

just before the next intersection.

b. Go along this road. Take the second turning on the right. Keep straight on until you

get to the end of the road.

c. Go along the street. Take the second turning to the left. It’s on your left side, just by

the end of the road.

d. Go along the street. In the first crossroad, you turn right. Then, you turn left. Go

along the street. After the next crossroad, it is just on your right side.

Activity 4

Activity 5

MoneyChanger

Merdeka Hospital Mailaku Restaurant

Gas station

Max GalleryPanin BANKGoes Mall

Galaxy Hotel and SPA

Mercure Hotel

Alfamart

X

Let’s speaking!

Still in pairs, interview each other about the direction to the map above. You are

still standing at the place marked with a cross (x). Look at the example!

A : Can you tell me the way to Galaxy Hotel?

B : Sure. Just go along the street, in the first crossroad you turn left then take the left

turning. The Galaxy Hotel is on your right side across Mailaku Restaurant.

1. A : …………………………………..

B : …………………………………..

2. A : …………………………………

B : …………………………………

3. A : ………………………………….

B : …………………………………

4. A : …………………………………

B : ………………………………….

Activity 6

LESSON 1Activity 1. Vocabulary use

Account - credit Bank card - credit card current account - currency checkbook - customer

deposit - pay interest - save

lend - saving account loan - teller mortgage - withdraw

Activity 2. Reading

If you live for any period of time in the UK, you'll probably want to open a bank

account to save money. There are two main types of accounts: a current account and a savings

account.

You can use a current account for your day-to-day banking needs. Your bank might give

you a checkbook, which allows you to write check to pay for goods and services. You'll

probably also have a bank card (ATM) which allows you to withdraw cash from cash

machines (also known as atm or "hole in the wall" machines) and to pay for goods in shops. You

get a secret pin number (personal identification number) that you use when you withdraw cash.

If you receive a check, you can pay it in or deposit it at your bank. You can also pay in

cash (money). If you want to convert your cheque into cash, you can cash the check. Some

companies can also pay money into your account via a direct bank transfer.

A savings account should pay you interest. Most banks give you a different rate of

interest depending on how much you are saving, and how much notice you give before

withdrawing money. However, when you lend money from the bank, then the bank gives you a

loan, you need to pay interest to the bank.

In the UK, people traditionally use banks for a range of services. As well as an overdraft

facility (where you borrow money from the bank), people also get a mortgage (loan to buy a

house), personal loan, and insurance from their banks. High street banks (the sort of banks

which you can find on any high street) are also good places to change money.

Many banks now offer telephone banking and internet banking. This means that you

can manage your finances without going to the local branch (office) of your bank.

Jenny : OK. thank youCashier : _____________________ Madam

LESSON 2

Dealing Complaints

Complaints are never a happy occasion, particularly if you are trying to keep a client orcustomer happy AND you are struggling with the language. It is important to remember thatresponding to a complaint always has FOUR parts:

Unit 3. DialogueHere is a conversation between Mrs. Jenny and the cashier at her new bankIt's Saturday morning and Jenny's gone to the bank.

Cashier : Good morning,, ____________________,Madam?

Jenny : Yes, I'd like to ________ __ _________ __________, please.

Cashier : Certainly. Do you have some form of ________________ ?

Jenny : Yes, I bought my __________. Is that OK.

Cashier: Yes. We also need proof of your _________ __________. Do you have a ______________or your _______ __________ with you?

Jenny : I've got my ___________________.

Cashier : What ________ ___ ___________ did you want?

Jenny : Well I want a __________ _________ and a ________ _________.

Cashier : That's fine, we do both. Do you have any ________ __ _________?

Jenny : Yes, I bought my _____ ______ for the last three months.

Cashier : Good. You could also _______ for a ______ _______ at the same time, if you like.

Jenny : Yes, that would be great.

Cashier : OK. If you would just like to ____ ______ these forms...

Apologize for the problem - no matter if you created it or not - no matter whether the issueis true or not. What you are apologizing for is the fact that a customer is unhappy. That'snot good for business.

Ask for the specifics of the problem - what happened or what went wrong.

Say that you will take action [and take it!], and

Check back with the customer later to make sure the problem was resolved to theirsatisfaction.

Review the three parts of responses below:

1. Apologizing:I'm sorry . . .I'm sorry to hear that . . .I apologize . . .I apologize for the problem . . .I apologize for the inconvenience . . .My apologies . . .

2. Ask for SpecificsPlease tell me exactly what the problem isPlease tell me exactly what happened

3. Take ActionI will send someone to take care of itWe will send the correct order tomorrowLet me check with the shippers and see what happenedI don't know what happened, but I will get back with you later todayLet me straighten this out and I will get back to you today with thesolution.

4. Check back - after the situation has been correctedMs. Chen, did everything work out to your satisfaction?Mr. Wozniak, I wanted to see if the problem has been resolved to yoursatisfaction.Did everything work out okay?Did you get what you needed/wanted?

Practice the two dialogs below with a partner. Be sure to exchange roles so that are both theperson with a complaint and the person responding to the complaint.

WRONG PIN NUMBER

• A: Hello ma’am, may I help you?

• B: Yes, I want to take out some money. But why the ATM does not

connect?

• A: Iam sorry! Can you tell me exactly what the problem is and

what you got?

• B: Yes, I have clicked the right pin number, but it is said unmatch on

screen!

• A: I'm very sorry, let me check and see if you have the incorrect pin here

right now and if you do, I can confirm you for the right pin

number. Would that be okay?

• B: Yes, please . . . .

• A: Hello ma’am, the problem is that, you click the incorrect pin

number. I’ll give you a correct one, because you have change your pin a

week ago. Is that exactly what you needed?

• B: Oh, I forget it. Thank you.

A: My pleasure ma’am, again, sorry for the inconvenience

Activity 1. READING

THE DIGITAL AGE

We are now living in what some people call the digital age. It means thatcomputers have become an essential part of our lives. Young people who havegrown up with PCs and mobile phones are often called the digital generation.Computers help students to perform mathematical operations and improvetheir math skill. They are used to access the internet, and to do basicresearch, and to communicate with other students around the world. Teacher

Conventionally, students need book, pen, eraser, drawing book, ruler and such other stuff.

I. Match the words in table A with the table B!

1. Perform

2. Word processor

3. Online

4. Download

5. Built-in

a. Keep, save

b. Execute, do

c. Monetary

d. Screen

e. Integrated

f. Connected ton internet

g. Collection of fact and

II. In pairs, discuss these questions!

1. What do you use your computer for?

2. How do you think if there the computer does not exist in this age?

III. Write down how the computers used in the profession below!

NO PROFESSION THE FUNCTION OF COMPUTERS

1.

2.

3.

4.

Reading

IV. Read the texts below!

Laptop as Students' Friend

Conventionally, students need book, pen, eraser, drawing book, ruler and such

other stuff. Additionally, in this multimedia era, students need more to reach their

progressive development. Students need mobile keyboards to record every

presented subject easily. Of course it will need more cost but it will deserve for

its function.

First, modern schools tend to apply fast transferring knowledge because the

school needs to catch the target of curriculum. Every subject will tend to be given

in demonstrative method. Consequently students need extra media cover the

subject. Since there is a laptop on every student’s desk, this method will

help student to get better understanding.

Secondly, finding an appropriate laptop is not difficult as it was. Recently

there is an online shop which provides comprehensive information. The best is that

the shop has service of online shopping. The students just need to brows that

online shop, decide which computer or laptop they need, and then complete the

transaction. After that the laptop will be delivered to the students' houses. That

is really easy and save time and money.

From all of that, having mobile computer is absolutely useful

for students who want to catch the best result for their study. Buying laptop

online is advisable because it will cut the price. This online way is recommended

since online shop also provides several laptop types.Students just need to decide

which type they really need.

Activity 1 Reading

MAKE A CALL AND ANSWER A CALL

To make a call, do the following steps: firstly, please enter the phone number including the area

code if necessary. The country code should be included, if necessary. Secondly, press the call

key to call the number, scroll right to increase of left to decrease the volume of the earpiece or

headset during the phone call. Finally, to answer an incoming call, press the call key. To reject

the call without answering, press the end key.

Activity 2 Vocabulary Building

VERBS

1. Press 14. Disconnect

2. Insert 15. Push

3. Handle 16. Connect

4. Plug 17. Eject

5. Unplug 18. Save

6. Print 19. Remove

7. Turn on 20. Open

8. Turn off 21. Replace

9. Select 22. Repair

10. Ignore 23. Follow

11. Scan 24. Touch

12. Accept 25. Install

13. Complete 26. Click

NOUNS

1. Cable 7. Printer

2. Power port 8. Scanner

3. Battery 9. Keyboard

4. Mouse 10. Disk

5. Memory card 11. Modem

6. Data 12. Program

Activity 3 Grammar Focus

IMPERATIVE

Imperative is the sentence that used to state the command, the invitation, the

prohibition/warning, the request or the pray. When giving instructions, we use imperative

sentences. Look at the examples:

1. Imperative (positive)

a. Press the power button to turn on computer

b. Plug the power cable into hole of power port

c. Scan your document on the scanner

d. Remove the battery

e. Connect the keyboard and mouse cable

2. Imperative (negative)

a. Do not insert the disk

b. Do not eject the flash disk

c. Do not touch the power adapter

d. Do not turn on the computer

e. Do not select “delete all” on this menu

f. Do not remove the memory card

Activity 4 Activity

I. Rani borrowed Anita’s laptop two days ago. She wants to make presentation by

using MC. Powerpoint, but she forgot how to start it. She called you to help her.

So, you have to explain to her how to operate MS. Powerpoint!

1. First step, ……………………………………….

2. Then, ……………………………………………

3. After that, ………………………………………

4. …………………………………………………

5. ………………………………………………….

6. …………………………………………………..

II. Compose an instruction how to download music!

1. ……………………………………………………

2. ……………………………………………………

3. ……………………………………………………

4. ……………………………………………………

5. ……………………………………………………

6. ……………………………………………………

7. …………………………………………………….

8. …………………………………………………….

III.Compose an instruction how to make twitter account!

1. ……………………………………………………..

2. …………………………………………………….

3. …………………………………………………….

4. …………………………………………………….

5. …………………………………………………….

6. ……………………………………………………..

7. ……………………………………………………..